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General Dynamics Systems Administrator Resume

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Leavenworth, KS

PROFILE:

Motivated, personable business professional with multiple college degrees & a successful IT Specialist track record. Talent for quickly mastering technology. Diplomatic & tactful with individuals at all levels.

KEY COMPETENCIES:

Security Clearance

Customer Service

Inbound & Outbound Call Center

Remote Desktop

MS Office Professional Plus 2016

Exchange Management Console

MS Windows Server 2016

Microsoft SCCM

Remedy Ticket Management

Android & iOS Support

VPN Support

Windows PowerShell

Active Directory

McAfee Anti - Virus

SQL

EMPLOYMENT HISTORY:

Confidential, Leavenworth, KS

General Dynamics Systems Administrator

Responsibilities:

  • Utilized Remote Desktop tools to gain server access in order to respond & resolve all incidents discovered by IA
  • Utilized Trusted Agent resources to assist with the revocation and issuing of token certificates
  • Encrypted, installed Anti-Virus software & updated the BIOS & TPM on new assets
  • Added users to the appropriate security groups to ensure they maintained the required permissions for their role
  • Liaised with & traveled to multiple field offices to improve network connectivity

Confidential - Leavenworth, KS

Network Engineer

Responsibilities:

  • Cloned & built VM templates to test new software compatibility
  • Utilized VMware to enforce Group Polices that updated all servers with the latest patches/STIGS released
  • Installed & configured Windows Server 2012
  • Enforced domain security policies via Group Policy Administrator
  • Utilized SolarWinds to perform ACAS scans to discover network vulnerabilities, documented findings & remedies

Confidential - Leavenworth, KS

Computer Technician

Responsibilities:

  • Enabled switch, router, & TACLAINE connectivity
  • Trained users how to properly encrypt & decrypt Outlook & other MS Office files
  • Deployed Windows Enterprise images to new laptops & desktops
  • Installed & repaired SCCM client on laptops & desktops
  • Verified through the Manage Engine ticketing system that all software requested was licensed & approved

Confidential, Kansas City, MO

Active Directory Specialist

Responsibilities:

  • Utilized MS Windows Server 2008 to build & manage Active Directory Group Policy Objects
  • Granted user & admin rights for network access to multiple servers
  • Corrected users’ proxy settings with Windows Remote Assistance & Remote Desktop Connection
  • Utilized PowerShell to automate scripts that migrated Active Directory accounts to designated OU structures
  • Edited ranks, titles, contact information, & mail flow options through the Exchange Management Console

Confidential, Kansas City, MO

Senior IT Analyst

Responsibilities:

  • Created Remedy network accounts
  • Rebuilt, merged, edited & synced Outlook accounts, managed email distribution groups & ownership permissions
  • Altered registry key settings to enhance system performance
  • Installed printer drivers & mapped printers for new devices
  • Utilized Administrator tokens to enable & disable NIPR & SIPR Active Directory user & admin accounts

Confidential, Wichita, KS

IT Specialist

Responsibilities:

  • Daily resolved over thirty called-in requests & promptly responded to all emailed inquires
  • Utilized SCCM to push patches, repair, reimage, upgrade & downgrade operating systems, & Anti-Virus programs
  • Supported Black Berry users via the Black Berry Enterprise Server (BES) & iOS users via MobileIron
  • Enabled & disabled USB & port security settings
  • Restored VPN, Network, SharePoint, & Share Drive connectivity along with SAP functionality

Confidential, Wichita, KS

Cyber Security Specialist

Responsibilities:

  • Configured STE’s, VoSIP, & other secure communication devices in compliance with DoD regulations
  • Dynamically & statically assigned IP addresses & configured DNS & DHCP settings to add assets to the domain
  • Provided training over proper cyber security & INFOSEC practices
  • Troubleshot & repaired PC hard drives, scanners, printers, & multiple other hardware devices

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