General Dynamics Systems Administrator Resume
Leavenworth, KS
PROFILE:
Motivated, personable business professional with multiple college degrees & a successful IT Specialist track record. Talent for quickly mastering technology. Diplomatic & tactful with individuals at all levels.
KEY COMPETENCIES:
Security Clearance
Customer Service
Inbound & Outbound Call Center
Remote Desktop
MS Office Professional Plus 2016
Exchange Management Console
MS Windows Server 2016
Microsoft SCCM
Remedy Ticket Management
Android & iOS Support
VPN Support
Windows PowerShell
Active Directory
McAfee Anti - Virus
SQL
EMPLOYMENT HISTORY:
Confidential, Leavenworth, KS
General Dynamics Systems Administrator
Responsibilities:
- Utilized Remote Desktop tools to gain server access in order to respond & resolve all incidents discovered by IA
- Utilized Trusted Agent resources to assist with the revocation and issuing of token certificates
- Encrypted, installed Anti-Virus software & updated the BIOS & TPM on new assets
- Added users to the appropriate security groups to ensure they maintained the required permissions for their role
- Liaised with & traveled to multiple field offices to improve network connectivity
Confidential - Leavenworth, KS
Network Engineer
Responsibilities:
- Cloned & built VM templates to test new software compatibility
- Utilized VMware to enforce Group Polices that updated all servers with the latest patches/STIGS released
- Installed & configured Windows Server 2012
- Enforced domain security policies via Group Policy Administrator
- Utilized SolarWinds to perform ACAS scans to discover network vulnerabilities, documented findings & remedies
Confidential - Leavenworth, KS
Computer Technician
Responsibilities:
- Enabled switch, router, & TACLAINE connectivity
- Trained users how to properly encrypt & decrypt Outlook & other MS Office files
- Deployed Windows Enterprise images to new laptops & desktops
- Installed & repaired SCCM client on laptops & desktops
- Verified through the Manage Engine ticketing system that all software requested was licensed & approved
Confidential, Kansas City, MO
Active Directory Specialist
Responsibilities:
- Utilized MS Windows Server 2008 to build & manage Active Directory Group Policy Objects
- Granted user & admin rights for network access to multiple servers
- Corrected users’ proxy settings with Windows Remote Assistance & Remote Desktop Connection
- Utilized PowerShell to automate scripts that migrated Active Directory accounts to designated OU structures
- Edited ranks, titles, contact information, & mail flow options through the Exchange Management Console
Confidential, Kansas City, MO
Senior IT Analyst
Responsibilities:
- Created Remedy network accounts
- Rebuilt, merged, edited & synced Outlook accounts, managed email distribution groups & ownership permissions
- Altered registry key settings to enhance system performance
- Installed printer drivers & mapped printers for new devices
- Utilized Administrator tokens to enable & disable NIPR & SIPR Active Directory user & admin accounts
Confidential, Wichita, KS
IT Specialist
Responsibilities:
- Daily resolved over thirty called-in requests & promptly responded to all emailed inquires
- Utilized SCCM to push patches, repair, reimage, upgrade & downgrade operating systems, & Anti-Virus programs
- Supported Black Berry users via the Black Berry Enterprise Server (BES) & iOS users via MobileIron
- Enabled & disabled USB & port security settings
- Restored VPN, Network, SharePoint, & Share Drive connectivity along with SAP functionality
Confidential, Wichita, KS
Cyber Security Specialist
Responsibilities:
- Configured STE’s, VoSIP, & other secure communication devices in compliance with DoD regulations
- Dynamically & statically assigned IP addresses & configured DNS & DHCP settings to add assets to the domain
- Provided training over proper cyber security & INFOSEC practices
- Troubleshot & repaired PC hard drives, scanners, printers, & multiple other hardware devices