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Senior Network Engineer Resume

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Houston, TX

SUMMARY:

  • Voice Engineer with impressive experience in legacy and modern voice systems.
  • An in - depth understanding of business needs in maximizing Unified Voice and Collaboration technologies.
  • A long proven track record of understanding needs across various industries.
  • Lead successful cut-over and integration of legacy systems to VoIP.
  • Ensure smooth business operations by leading projects from conceptualizing phase to completion, including system design, in corporation of customer needs, and technical support.
  • Work with end users to develop solutions that enhance and optimize business communication.

CORE COMPETENCIES:

Deployment / Implementation Project Management

Contract Negotiation and Billing Product Design

System Administration and Support

Training

Industry and Vendor Knowledge

TECHNICAL SUMMARY:

Akkadian Attendant Console MGCP /H323 /SIP Gateways Cisco Call Manager / Express / Unified Communications Manager CME/CUCM/UCM/CCM/CUC

Cisco Unity Connection

UCCX / Unified Contact Center Express

Vantage Compliance Server Cisco Presence / OCS / IM&P Cisco VCS / Collaboration Edge Tandberg Room Unit

Cisco WebEx / CMR / Webex Cloud

Cisco TelePresence and Telepresence Server

Cisco Jabber and Cisco Spark Microsoft Active Directory and Exchange Server

Apple and Android Mobile Devices

Cisco Routers and Switches Routing Protocols RIP/OSPF/BGP/EIGRP

QOS DNS/DHCP/BIND

Cisco CUBE

Wireless Access Points

WORK EXPERIENCE:

Senior Network Engineer

Confidential, Houston, TX

Responsibilities:

  • Lead architect and subject matter expert for Diamond Offshore's Voice and collaboration team.
  • Managed of all technical aspects of the Voice infrastructure and leading the support for the Help Desk Team.
  • Lead conversion main offices from PRI to SIP Trunking saving on costs exceeding 30% annually.
  • Deployed Collaboration Edge which allowed for B2B Video calls which reduced for the company.
  • Implemented Unified Call Center Express (UCCX) to replace the human switchboard;.

Senior Network Engineer

Confidential, St. Louis, MO

Responsibilities:

  • Senior Network Engineer on a team for professional and managed services.
  • Worked with various companies designing, deploying, implementing and supporting UC technologies.
  • Engineered UCCX Scripts to automate manual activities such as call forwarding and routing.
  • Provided provisioning for major Fortune 500 company call centers and site deployments
  • Provided support for site deployments allowing for project milestones to be met on schedule.

Telecommunications Engineer

Confidential, Houston, TX

Responsibilities:

  • Telecommunications engineer responsible for more than 90 Plant voice systems.
  • New acquisitions by the company were converted over into the company wide voice system.
  • Analyzed and reconciled Telecom billing and contracts, resulting in saving the company over $20,000.00 in false charges per month.
  • Cisco Routers All PC Hardware
  • Digital Cameras and Scanners PBX and VoIP Phone Systems Firewalls and switches
  • Cisco Voice Gateways Cisco IP Phones and ATA s

IP Telephony Engineer

Confidential, Houston, TX

Responsibilities:

  • Developed and optimized call routing system for national and international offices which increased savings to 30% a month.
  • Helped deploy new sites and convert existing sites to the company VOIP system
  • Successful integrated Cisco and Microsoft Instant Messaging capabilities allow for collaboration.
  • Configured a template to convert new sites to VOIP, optimizing turn over time for sites.
  • Trained Help Desk Support to perform Leve 1 support tasks reducing the amount of support calls.

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