Senior Network Engineer Resume Houston, TX - Hire IT People

SUMMARY:

Voice Engineer with impressive experience in legacy and modern voice systems.
An in - depth understanding of business needs in maximizing Unified Voice and Collaboration technologies.
A long proven track record of understanding needs across various industries.
Lead successful cut-over and integration of legacy systems to VoIP.
Ensure smooth business operations by leading projects from conceptualizing phase to completion, including system design, in corporation of customer needs, and technical support.
Work with end users to develop solutions that enhance and optimize business communication.

CORE COMPETENCIES:

Deployment / Implementation Project Management

Contract Negotiation and Billing Product Design

System Administration and Support

Training

Industry and Vendor Knowledge

TECHNICAL SUMMARY:

Akkadian Attendant Console MGCP /H323 /SIP Gateways Cisco Call Manager / Express / Unified Communications Manager CME/CUCM/UCM/CCM/CUC

Cisco Unity Connection

UCCX / Unified Contact Center Express

Vantage Compliance Server Cisco Presence / OCS / IM&P Cisco VCS / Collaboration Edge Tandberg Room Unit

Cisco WebEx / CMR / Webex Cloud

Cisco TelePresence and Telepresence Server

Cisco Jabber and Cisco Spark Microsoft Active Directory and Exchange Server

Apple and Android Mobile Devices

Cisco Routers and Switches Routing Protocols RIP/OSPF/BGP/EIGRP

QOS DNS/DHCP/BIND

Cisco CUBE

Wireless Access Points

WORK EXPERIENCE:

Senior Network Engineer

Confidential, Houston, TX

Responsibilities:

Lead architect and subject matter expert for Diamond Offshore's Voice and collaboration team.
Managed of all technical aspects of the Voice infrastructure and leading the support for the Help Desk Team.
Lead conversion main offices from PRI to SIP Trunking saving on costs exceeding 30% annually.
Deployed Collaboration Edge which allowed for B2B Video calls which reduced for the company.
Implemented Unified Call Center Express (UCCX) to replace the human switchboard;.

Senior Network Engineer

Confidential, St. Louis, MO

Responsibilities:

Senior Network Engineer on a team for professional and managed services.
Worked with various companies designing, deploying, implementing and supporting UC technologies.
Engineered UCCX Scripts to automate manual activities such as call forwarding and routing.
Provided provisioning for major Fortune 500 company call centers and site deployments
Provided support for site deployments allowing for project milestones to be met on schedule.

Telecommunications Engineer

Confidential, Houston, TX

Responsibilities:

Telecommunications engineer responsible for more than 90 Plant voice systems.
New acquisitions by the company were converted over into the company wide voice system.
Analyzed and reconciled Telecom billing and contracts, resulting in saving the company over $20,000.00 in false charges per month.
Cisco Routers All PC Hardware
Digital Cameras and Scanners PBX and VoIP Phone Systems Firewalls and switches
Cisco Voice Gateways Cisco IP Phones and ATA s

IP Telephony Engineer

Confidential, Houston, TX

Responsibilities:

Developed and optimized call routing system for national and international offices which increased savings to 30% a month.
Helped deploy new sites and convert existing sites to the company VOIP system
Successful integrated Cisco and Microsoft Instant Messaging capabilities allow for collaboration.
Configured a template to convert new sites to VOIP, optimizing turn over time for sites.
Trained Help Desk Support to perform Leve 1 support tasks reducing the amount of support calls.