Senior Network Engineer Resume
Houston, TX
SUMMARY:
- Voice Engineer with impressive experience in legacy and modern voice systems.
- An in - depth understanding of business needs in maximizing Unified Voice and Collaboration technologies.
- A long proven track record of understanding needs across various industries.
- Lead successful cut-over and integration of legacy systems to VoIP.
- Ensure smooth business operations by leading projects from conceptualizing phase to completion, including system design, in corporation of customer needs, and technical support.
- Work with end users to develop solutions that enhance and optimize business communication.
CORE COMPETENCIES:
Deployment / Implementation Project Management
Contract Negotiation and Billing Product Design
System Administration and Support
Training
Industry and Vendor Knowledge
TECHNICAL SUMMARY:
Akkadian Attendant Console MGCP /H323 /SIP Gateways Cisco Call Manager / Express / Unified Communications Manager CME/CUCM/UCM/CCM/CUC
Cisco Unity Connection
UCCX / Unified Contact Center Express
Vantage Compliance Server Cisco Presence / OCS / IM&P Cisco VCS / Collaboration Edge Tandberg Room Unit
Cisco WebEx / CMR / Webex Cloud
Cisco TelePresence and Telepresence Server
Cisco Jabber and Cisco Spark Microsoft Active Directory and Exchange Server
Apple and Android Mobile Devices
Cisco Routers and Switches Routing Protocols RIP/OSPF/BGP/EIGRP
QOS DNS/DHCP/BIND
Cisco CUBE
Wireless Access Points
WORK EXPERIENCE:
Senior Network Engineer
Confidential, Houston, TX
Responsibilities:
- Lead architect and subject matter expert for Diamond Offshore's Voice and collaboration team.
- Managed of all technical aspects of the Voice infrastructure and leading the support for the Help Desk Team.
- Lead conversion main offices from PRI to SIP Trunking saving on costs exceeding 30% annually.
- Deployed Collaboration Edge which allowed for B2B Video calls which reduced for the company.
- Implemented Unified Call Center Express (UCCX) to replace the human switchboard;.
Senior Network Engineer
Confidential, St. Louis, MO
Responsibilities:
- Senior Network Engineer on a team for professional and managed services.
- Worked with various companies designing, deploying, implementing and supporting UC technologies.
- Engineered UCCX Scripts to automate manual activities such as call forwarding and routing.
- Provided provisioning for major Fortune 500 company call centers and site deployments
- Provided support for site deployments allowing for project milestones to be met on schedule.
Telecommunications Engineer
Confidential, Houston, TX
Responsibilities:
- Telecommunications engineer responsible for more than 90 Plant voice systems.
- New acquisitions by the company were converted over into the company wide voice system.
- Analyzed and reconciled Telecom billing and contracts, resulting in saving the company over $20,000.00 in false charges per month.
- Cisco Routers All PC Hardware
- Digital Cameras and Scanners PBX and VoIP Phone Systems Firewalls and switches
- Cisco Voice Gateways Cisco IP Phones and ATA s
IP Telephony Engineer
Confidential, Houston, TX
Responsibilities:
- Developed and optimized call routing system for national and international offices which increased savings to 30% a month.
- Helped deploy new sites and convert existing sites to the company VOIP system
- Successful integrated Cisco and Microsoft Instant Messaging capabilities allow for collaboration.
- Configured a template to convert new sites to VOIP, optimizing turn over time for sites.
- Trained Help Desk Support to perform Leve 1 support tasks reducing the amount of support calls.