OBJECTIVE:

• IT position in the computer support field that will utilize and enhance my computer experiences and skills.

TECHNICAL SKILLS:

• Windows 2012/0082003/2000/ Server Administration Microsoft Office 2013/2010/20
• Microsoft Exchange 2010/2007/2003/2000/5.5, and OWA JIRA/Confluence Basic Administration
• Windows 8, 7, Vista, XP/2000/98/95, Windows 3.1 & DOS Server Services DNS, IIS, FTP, WINS, DHCP, RRAS
• PBX Administration - (Cudatel), Vonage Admin Softphone Symantec End-Point Security, McAfee EPO
• Corp Office 365 and Google Apps Email Systems Salesforce Basic administration
• Windows 2008/2003/00 Active Directory, Group Policy Firewall Barracuda X300, Cisco, Juniper
• VM Ware (ESX) Configuration/Deployment, P2V, V Center Wireless Network setup Cisco Meraki, etc
• Barracuda, Arcserve, VERITAS, NT Backup Software Open Source Software Open Office, 7 Zip, etc
• Cisco Routers,Cisco/Dell Switches, DSL, T1 configuration Acronis and Norton Ghost OS System Rollout Active Synch and Blackberry Setup, Smartphone Setup VPN setup Juniper, Cisco, Microsoft, Nortel
• Knowledge of UNIX OS, Novel OS, Cisco IOS Outlook 2013/2010/2007/2003/, Outlook Express
• Microsoft Tools MBSA, Systems/Network Monitor Basic Linux /UNIX Administration
• Storage - NAS device configuration, iSCSI (MD3000 series TCP/IP, NetBeui, NetBios
• Goto-Meeting, LiveMeeting, WebEx (Web conference) Computer Hardware/Repair, network cabling
• Browser Internet Explorer, Firefox, Google Chrome Visio, Microsoft Project, FrontPage
• Remote Tools - RDP, WebEx, VNC, Juniper, TeamViewer HTML, some C & Java Script Email Protocol - IMAP, POP3, LDAP, Novell 3.x/4.x/5.x Server Support

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

IT Manager

Responsibilities:

• In charge of the overall support of our Corporate Servers, computers, and Network devices. Manage Office 365 Administration of the company via Cloud based. Provides support for 50 users in a Construction, Architecture, and Real Estate environment and remote users.
• Manage Windows 2008/2012, DHCP, WINS, RAS, FTP, and DNS. I manage our IT VM Ware environment complete with RE-installation and re-deployment of VM images (host, guest, vmdk files). As the only IT resources, provides helpdesk support for Windows machines. Support Microsoft Office 2013, 2010 installation and configuration.
• I configured laptops (Lenovo, Dell, and Toshiba) and PC to access email using Outlook 2010/2013/2016 and VPN (Barracuda) for remote connection. Upgraded and repaired hardware and software problems.
• I managed Active Directory including Group Policy and creation of Objects (Users, Computers, Printers, and others) within the AD. I created and managed users’ and groups’ permission and rights to folders and printers. Supported and maintained backups using Barracuda, NT Backup and Backup4all. I used and Acronis to make standard images of Lenovo Laptops.
• I manage the Corporate Office 365 Email services via cloud like creating and disabling email users, groups DLs, calendar permission, backing up email data when users leaves the company. I managed the Symantec Endpoint Security Cloud Based.

Confidential, Santa Clara, CA

Systems Administrator

Responsibilities:

• In charge of the overall support of our Corporate Servers, machines, and Network devices. Provides support for over 150 users in Software Development environment and remote users. Manage Windows 2008, DHCP, WINS, RAS, FTP, and DNS.
• I manage our IT VM Ware environment complete with RE-installation and re-deployment of VM images (host, guest, vmdk files). I provide helpdesk support for Windows and MAC machines. Support Microsoft Office 2013. 2010 installation and configuration.
• I configured laptops (Lenovo, Dell, and Toshiba) and PC to access email using Outlook 2010/2013 and VPN for remote connection. Upgraded and repaired hardware and software problems. I managed Active Directory including Group Policy and creation of Objects (Users, Computers, Printers, and others) within the AD. I created and managed users’ and groups’ permission and rights to folders and printers. Supported and maintained backups using NT Backup. I used and Acronis to make standard images of Lenovo Laptops.
• I manage the Corporate Google Apps Email services via cloud like creating and disabling email users, groups DLs, calendar permission, backing up email data when users leaves the company . I also manage Symantec End-Point Security via cloud like installing clients and monitoring client’s machines for viruses and spyware/malware infections.
• I’m also in charge of our VOIP systems administration like creating extensions, associating IP phone devices into individual user accounts, getting reports. I also have basic management level in Salesforce like creating and disabling user accounts.

Confidential, Sunnyvale, CA

Systems Engineer

Responsibilities:

• In charge of the overall support of our Corporate Servers, machines, and Network devices. Provides support for over 100 users in Software Development environment and remote users. Manage Windows 2008, 2003, 2000 & NT 4 Servers including the Exchange 2003/2010, Terminal, RIS, IIS, DHCP, WINS, RAS, FTP, WSUS, and DNS.
• I manage our VM Ware environment complete with RE-installation and re-deployment of VM images (host, guest, vmdk files). I provide helpdesk support for Windows Vista, XP, 2000 workstations & networked printers. Support Microsoft Office 2013, 2010, 2007, 2003 and 2000 installation and configuration. I configured laptops ( confidential ,  confidential, and  confidential) and PC to access email using Outlook 2003/2007/2010 and VPN for remote connection. Upgraded and repaired hardware and software problems.
• I managed Active Directory including Group Policy and creation of Objects (Users, Computers, Printers, and others) within the AD. I monitored Servers resources and performance using Network Monitor tools. I managed Shadow Copy of servers.
• I created and managed users’ and groups’ permission and rights to folders and printers. Supported and maintained backups using Veritas Netbackup.
• I used Norton Ghost and Acronis to make standard images of PCs, Laptops, and Servers and also backup images of critical servers. I am in charge of migrating Windows NT 4.0, Windows 2000/XP to Windows 7 and Windows 2003/2008 PCs and Servers.
• I manage basic administration of the PBX and the voicemail systems (Cudatel Systems). I’m also in charge of our Web Filter (Barracuda), JIRA/Confluence Administration, and McAfee EPO server. I’m also in charge of SOX requirements and documentations for IT. I’m also in-charge of 2 Jr. Systems Engineer in managing our Network/Server/Desktop infrastructure.

Confidential, Palo Alto, CA

Systems Administrator

Responsibilities:

• Provided support for over 50 users in R&D environment. Manage Windows 2003, 2000 & NT 4 Servers including the Exchange 5.5/2003, Terminal, RIS, IIS, DHCP, WINS, RAS, FTP, and DNS
• I provided helpdesk support for Windows XP, 2000, 98, 95 workstations & networked printers. Support Microsoft Office 2000 and 2003 installation and configuration.
• I configured laptops and PC to access email using Outlook 2000, 2002, 2003 and VPN for remote connection. Upgraded and repaired hardware and software problems.
• I managed Active Directory including Group Policy and creation of Objects (Users, Computers, Printers, and others) within the AD.
• I monitored Servers resources and performance using 2003 Network Monitor tools. I managed Shadow Copy of servers.
• I created and managed users’ and groups’ permission and rights to folders and printers. Supported and maintained backups using ArcServe.
• I used Norton Ghost to make standard images of PCs. Migrated Windows 98, NT 4, and Windows 2000 to Win XP and Windows 2003 on over 100 PCs and Servers.

Confidential, Fremont, CA

Network Consultant

Responsibilities:

• On a part time basis, provide IT support, install, and support Windows 2000/2003 & NT4 Servers including Exchange 5.5/2000/2003, IIS, DHCP, WINS, RAS, FTP, RIS. On occasional basis, checked and edited router configuration like adding static route.
• I managed firewalls (Sonic, Checkpoint). I provided helpdesk support for Windows XP, 2000, 98, 95 workstations & networked printers. I supported Microsoft Office 2000, 2002, 2003, XP. Configure laptops and PC to access email using Outlook 2000, 2002, 2003, XP and VPN for remote connection.
• Upgraded and repaired hardware and software problems. I created groups and rights to folders and printers. I supported and maintained backups using Veritas Backup Exec & ArcServe.
• I used Ghost Software to make images of PCs. I coordinated with clients staff in managing Network environment.

Confidential, Milpitas, CA

Systems Administrator

Responsibilities:

• Provided support for over 100 users in a Semiconductor manufacturing/R&D startup environment. I managed Novell 5, Windows 2000 & NT 4 Servers including the Exchange 5.5/2000, Terminal, RIS, IIS, DHCP, WINS, RAS, FTP, and DNS.
• In charge of the Intranet site including making updates. I provided helpdesk support for Windows XP, 2000, 98, 95 workstations & networked printers.
• I supported Microsoft Office 2000. Configured laptops and PC to access email using Outlook 2000, 2002 and VPN for remote connection. I upgraded and repaired hardware and software problems.
• I created groups and rights to folders and printers. Supported and maintained backups using Veritas Backup Exec and ArcServe. I used Ghost to make standard images of PCs. Migrated Windows NT 4 to Windows 2000 on over 200 PCs and Servers. I managed sonic firewall.
• I checked and monitored our Cisco 2600 router for connection errors and connectivity. Manage our Mitel 200x Phone Systems’ administration, phone and voicemail setup.
• Documented software and hardware licensed. I did procurement of IT hardware & software
• I was in charge of several Jr. Administrators in managing local area network, servers, and desktops administration.

Confidential, Palo Alto, CA

LAN Administrator

Responsibilities:

• Provided support for over 300 users in a manufacturing environment over multiple sites. Managed NT 4 Servers including the Exchange 5.5, IIS, DHCP, WINS, RAS, and DNS.
• Managed the Intranet site including making updates. I provided helpdesk support for Windows 2000, 98, 95, 3.1, DOS workstations & networked printers. I supported Microsoft Office 97. Configured laptops and PC to access email using Outlook 98 and VPN for remote connection. Supported and maintained backups using ArcServe.
• Troubleshoot and repaired hardware and software problems. Built and configured PC.
• I created groups and rights to folders and printers. I used Ghost software to make images of computers and servers. In charge of several PC Technicians in managing desktops administration.

Confidential, Fremont, CA

Customer Service/Technical Support

Responsibilities:

• I provided customer service and technical support to users both internal and external of the company.
• I was in charge of the day-to-day operation of the RMA department. Built new PC for the customers and rebuilt and troubleshoot refurbished computers. Assisted the
• Network Administrator in the administration of our Novell 3.12, NT 4 servers, and networked printers, and supporting Windows 98, 95, 3.1 DOS workstations.
• Created and administered shared network drives, directories, and volumes for the storage of shared business and development data. Setup and managed folders and for individual employee’s private data storage and workspace in the servers
• I was in charge of several Technicians/Support staff in managing desktops administration and Tech Support/Customer Service.