PROFESSIONAL SUMMARY:

• Spanish IT Cisco, Microsoft Certified Professional with over 8 years’ of total IT experience on Support ; 5 +years focused
• Network Management Troubleshooting on servers, network communication devices meeting client’s expectations by implementing policies and pertaining to security of the LAN, WAN or VPN required for the user or company.
• High level to work with programs specialized for end users or common utilities.
• Strong analytical skills Ability to work in a team and independently.
• High experience Implementing and Managing network services on servers under Windows Server 2003, 2008, 2012, 2016 such as FTP, DNS, IIS, EMAIL, AD, DHCP.
• Advanced Troubleshooting and management on Windows GPO and scripting.
• Installation and advanced troubleshooting on Labtech Management, Control Center, Patching and scripting.
• High Experience as Project Manager multi - task with excellent Confidential .
• Installation and Strong experience with ticketing system such as Connectwise, CRM.
• High Management and Implementation of Server Virtualizations (Hyper-V, VMWare ESXi Host. CIMC,XenServer)
• Advanced Implementation and troubleshooting of MS Office Suite/Office 365 cloud.
• Advanced Administration and Configuration of Azure AD cloud /Exchange Management.
• High Diagnosis / Repair to Electronic level Laptops, Projector, Scanner, Printers, Monitors, Desktop, Ups and communication equipment. Preventive, corrective Maintenance to Servers.
• Advanced Project management and Installation of structured cabling LAN,WAN with certified verification.
• High experience deploying Cisco Phones models 7400,7800,8800 series.
• Strong Experience on Cisco Spark Management, phone services such as AA,ATA,FAX,Pager.
• Strong experience in cisco CDO for ASA and FirePower Services for Cyber Security and network filtering.
• Strong Experience Installing and configuring servers from scratch using Operating Systems Windows,Linux.
• Advanced Management and troubleshooting for Cisco CUCM, Unity, IM and Presence.
• Basic knowledge of programming in Visual BASIC and fox.
• Failure Solutions, experience for P1 issues when on-call service is required.
• Installing and Configuring Antivirus Management Consoles for the products (Kaspersky, bit defender, McAfee, Symantec, Panda, Eset).
• Installing and configuring Security Cameras as well as DVR Systems, Wireless and wired including remote support.
• Installation and configuration of Cisco Equipment like Routers and Switches layer 3 with strong understanding of Vlans.
• Implementing and Managing VPN services such as Fortinet, Sonic Wall, Cisco ASA Any connect.
• Advanced experience for VPN services configuring Split Tunnel, Site to Site VPN and issue CA s.
• Strong understanding of License management sharing licenses or activating products in cisco portal, determining when a RMA is needed.
• High experience managing and troubleshooting with excellent vendor communication to ensure all vendor software such as QuickBooks, Amkai, Allmeds, Abacus,Time slips among others accounting and reporting always work properly.
• Advanced Implementation and troubleshooting for disaster recovery solutions specialized using Datto appliances.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Customer Support Analyst

Responsibilities:

• Re-imaging/cloning SO, IOS, OS for different kind of devices. Such as laptops, desktops and mobile devices.
• Security Analyst Support, Help desk.
• Network Security Troubleshooting.
• LAN, WAN,VPN Issues.
• Supporting Cisco equipment.
• LAN, Cloud, Data Recovery Transfers.
• Desktop, Laptops, Mobile Devices break-fix activities including performance, hardware orders, backups, restores and hardware support.
• Management/Implementing/supporting Office 365 packages. Email services.
• McAfee Endpoint Security maintenance/management/troubleshooting.

Confidential

Network Administrator / IT support

Responsibilities:

• Remote, local management & monitoring of Workstation/printer/Server/End User/cell phones/Surveillance cameras issues. Maintained up-to-date client documentation and procedures. Network Infrastructure planning, deployment, and 24/7 management
• Monitored and assisted Helpdesk Personnel as needed or outsource support.
• To change the whole network structure for a new one and create a upgrading project for the computer department including Server Virtualization.
• Installed and configuring network services on servers under Windows platforms 2012 and Red hat. Reconfigure Firewall equipment. Installed and configured enterprise antivirus (Kaspersky Console)
• Computer Maintenance. Backup scheduling and solving other computer related issues.

Confidential

Service Desk Engineer

Responsibilities:

• Local and remote resolution of Workstation/Server/End User issues.
• Internal Infrastructure maintenance and upgrades. Managing Databases
• Repairing Hardware / Software type to Desktop, Printers, Monitors, Mac, Laptop, Computer equipment. Network setup/Troubleshooting to LAN, WAN.

Confidential

IT Support Specialist

Responsibilities:

• Assigning jobs to concerned stakeholders. Worked extensively as Network Computer Assistant
• Computer and servers maintenance along with bug fixing issues. Help desk support resolving quarries On windows and Macs. Structure network Cabling.
• Participated in 24/7 NOC monitoring and action. This includes but is not limited to Servers outages, ISP Outages, Hardware failures, and Server and Network Issues.