OBJECTIVE:

• I am seeking a position in a progressive multi - platform Data Center environment. I have experience in the identification, problem determination, escalation, and root cause of failures and network outages.
• My experience extends to network, mainframe, and server environments. The objective is to obtain a position where my skills can be utilized, while expanding my scope of knowledge with exposure to new technologies and skill sets.

PROFESSIONAL EXPERIENCE

Founder

Confidential, Philadelphia PA

Responsibilities:

• Security Administrator. Provision system, network, mainframe, and data base access administration using RACF, zSecure, Security Account Manager (SAM), LDAP/Active Directory
• Sequential Read-Write Throughput (SRWT). Problem tracking administered by HPSM. Assisted with processing backlog of requests and other defined tasks.

Environment: RACF, zSecure, SAM, LDAP, SRWT, TSO, MVS/JCL, HPSM, SARA

Operations Support Specialist Level II / Network Administrator

Confidential

Responsibilities:

• Provide level II support, problem determination, and escalation in a multi- platform 24/7 batch environment. Identify, triage, and respond to batch abends/failures (as identified by HPSM and BMC
• Control-M Enterprise Scheduling), identify network outages, and requests from the level III technical community. Interrogate server logs for root cause of failures.
• Heavy Off-Shore interface. Monitor incident tracking software (HPSM) and update same with root cause. Notify the management chain of wide-spread outages affecting Service Level Agreements.
• Routine server room duties, re-boots, and connection confirmation. Support weekly server maintenance activities. Represent the Command Center during crisis bridge conference calls. Worked a compressed work week. Sunday to Tuesday and alternate Wednesdays.

Environment: UNIX, Control-M Enterprise Scheduler, Tidal, HPSM, Resolve, Hadoop, Teradata, Ab Initio, Oracle, SQL, VMWare VSphere, IBM Sterling, Solarwind, iONIX, MosCad, Sharepoint, Windows, MS Outlook.

Production Support Analyst

Confidential

Responsibilities:

• Responsible for Production Control and batch problem determination and escalation in a multi-platform 24/7 data center environment. Including mainframe (IBM z/OS), servers (UNIX, Linux, Windows, Oracle, AIX), and network interfaces. Monitor batch processing through Zeke Enterprise Scheduling software, BMC ProActiveNet, Tivoli, Remedy, and
• Nagios. Identify changes and failures to software programs and scripts. Responsible for identifying and responding to environmental/facilities management alarms, vaults, and outages.

Environment: 350 servers (UNIX, Windows, Linux, Oracle, AIX), IBM z/OS, MVS, Jes-2, JCL, BMC ProActiveNet, Tivoli, Nagios, Remedy, Zeke Automated Enterprise Scheduler.

Confidential, Wayne PA

Network Client Services/Technical Operations

Responsibilities:

• Data Center Network Availability Support - Responsible for second, third and resolver level problem determination and escalation in a diverse multi-platform environment. Responsible for automated enterprise batch scheduling (Zeke, Control-M, AutoSys) including network processes, production support, mainframe (IBM OS/390), distributive (server based applications), mid-range (AS400), production batch, and real-time programs (CICS).
• Implemented network and enterprise-wide enhancements. Provided Disaster Recovery support. Performed on-call duties.
• Represented the department and division at Daily Production Batch Status Meetings, technical walk-throughs, and hardware/software elevations. Ensured Service Level Agreements were met.
• Data Center Operations Support - Responsible for providing second and third level support for mainframe subsystems and network interfaces. Ensured network access and real-time availability in a 24/7 environment.
• Monitored and maintained enterprise network architecture and communication software.
• Identified network faults and outages, initiated diagnostic procedures, performed and documented root cause analysis.
• Close interface with vendors, analyst, Systems Support, Telecommunications, and applications staff. Recommended enhancements to network protocols. Trained analysts.
• Provided support in the testing, conversion, implementation, and maintenance of enterprise-wide system upgrades, conversions and migrations.
• Develop change management procedures and protocols for the department; create and maintain documentation for assigned applications and hardware, and develop, plan and execute testing for supported applications and hardware.
• Communicated necessary application/hardware changes, enhancements, and procedures to all necessary internal department teams and stake holders.

Environment: IBM OS/390, AS400, MVS, JES 2, CICS, DB2, ACF2, RACF, VTAM, VSAM, ISPF/TSO, OS/JCL, OS Utilities, REXX, Automated Operator (AO), AF Remote, Tivoli, Expert Advisor, Omegamon, OmegaView,Connect Direct, FTP, NDM, EDI, RJE, ZEKE, Control-M, Control-O, AutoSys, HSC (STK Host Software Component), COBOL, DOS, SQL,UNIX, Oracle, VBA, Change Management, Call Management Systems, Life Cycle Management, Problem Management, Database Design & Modeling, MS Access, Lotus Notes, Visio, Adobe, Photo Shop.

Confidential - Philadelphia PA

Network Support Analyst

Responsibilities:

• I provided resolver level problem resolution to all mainframe sub-systems and network interfaces (with the exception of IMS and DB2). I was responsible for developing network interface enhancements and identified procedures that would qualify for Automation (AO), reducing manual intervention. Investigated and resolved network software and hardware problems of the technical user/client community. Including network access, applications, programming, operating platforms, databases and system configurations.
• Monitored and maintained network architecture and communication software. Provided problem determination and resolution level support for network faults and outages. Initiated diagnostic procedures. Ensured network access and real-time availability in a 24/7 environment. Close interface with vendors, analyst, Systems Support, and Telecommunications staff. Recommended changes to network programs. Documented root cause and logged network system errors.
• Maintained configuration libraries and initialization procedures. Supported real-time users, programmers, analyst, and data base administrators with timely resolution of outages and faults. Monitored processing of online logs, message and control regions, archives, image copies, and class specifications. Documented errors and abends (abnormal terminations) in control regions, reinitialized control regions using established procedures.
• Operations Technical Support - Performed in a technical support capacity applying IOCDS changes, standalone dumps, pack restores / moves, diagnostics, NCP gens, ACB gens, resolved JES chkpt conflicts. Assisted in the conversion of JES3 to JES2. Participated in the development of Disaster Recovery and backup configuration procedures in a multiple Complex/Sysplex environment.
• Provided hardware support for CPUs (11 boxes), DASD (over 500 volumes), controllers, robotic tape silos (35 LSMs/silos - 300,000 tape mounts daily) developed LSM procedures. Responsible the daily operation of automated enterprise scheduling and batch flow processes, assuring that Service Level Commitments were satisfied. JCL corrections. Heavy network user/client contact.
• Responsible for facilities management outage containment and resolution (power, chillers, Halon, building security, and all raised floor environmental monitors).

Environment: IBM OS/390, AMDAHL, MVS, JES 3, JES 2, IMS, IDMS, CICS, DB2, ACF2, VTAM, VSAM, ISPF/TSO, OS/JCL, OS Utilities, Automated Operator (AO), AF Remote, Omegamon, FTP, NDM, EDI, SuperTracs, RJE, THRU PUT Manager, Multi image Manager (MIM), ROSCOE, CA 7/8/11, HSC (STK Host Software Component), Assembler, COBOL, DOS, SQL, Change Management, Call Management Systems, Life Cycle Management, Problem Management, Soft Switch (Lotus Notes), Visio.