SUMMARY

• Technically proficient, business savvy leader and IT management professional, offering bottom line savings through vendor negotiations, and in systems improvements while delivering large - scale projects on time and on budget.

TECHNICAL SKILLS

• Windows Servers (2003/2008 R2/2012) and Associated Services
• Mac OS X, OS X Server Administration with IOS 6 sand 7 certifications
• Experience with VMware vSphere 4.x and above
• Creation and management of OS gold images Using VMWare and Desktone
• Strong skills in Virtualization with VMWare, Oracle VirtualBox and
• Hyper V, and Veeam Backup & Replication
• Understanding AWS Cloud Platforms
• Extensive knowledge of Active Directory and Citrix infrastructure and administration
• Nagios Core monitoring system on Centos and Redhat (Server/Client)
• Experience with GPO administration, AD replication, TCP / IP, DHCP, DNS
• Suse/RedHat Enterprise Server Administration.
• Experience Deploying and Configuring Redhat Enterprise, CentOS, Debian, Kali Linux, Ubuntu, Fedora and other Open - Source Linux distributions.
• Experience with manipulating the Linux Kernel versions: 2.6.39, 2.6.38, 2.6.37.
• Various monitoring tools such as Nessus, Solar Winds, Wire Shark, Splunk

PROFESSIONAL EXPERIENCE

Network Services Engineer

Confidential

Responsibilities:

• On-site Network Engineer.
• Supporting Cisco 3850 Switches, Cisco Wireless AP’s, Cisco 8851 and 7811 IP Phones.
• Utilized Cisco Unified Communications Manager and Cisco Unity to provision IP phones and setup Voicemail services.
• Utilized IPAM IP manager to Manage and assign IP Addresses to devices for the site.
• Utilized SecureCRT and Putty as Terminal Emulators to log into Cisco IOS to run commands for troubleshooting and patching devices.
• Created tickets in Cisco Managed Services ticketing system.
• Upgrading 700 Window 7 workstations to Windows 10
• Migrating user data
• Imaging machines using proprietary Dell software
• Restoring user data using a scripts created by Dell developers

System Engineer/ IT Analyst

Confidential

Responsibilities:

• Streamline the IT function by separating support tasks, creating new leadership positions and implementing best practices resulting in savings
• Utilization of Security Incident and Event Management (SIEM) Systems Such as SolarWinds, NEWT and Splunk and LogRhythm for log management, network and endpoint monitoring.
• Applied security principles, policy and regulations using RiskManager and other VA applications.
• Monitored Redhat and CentOS using Nagios in a Client/Server environment
• Managing the enterprise virtualization environment VMware VSphere environment, including troubleshooting, performance monitoring and optimization.
• Provided Cyber Security document management and security and privacy rules in compliance with HIPPA.
• Administering Microsoft Exchange 2010 and 2016. Managing Server/Client (Outlook)
• Searching, monitoring, and analyzing machine-generated data using SolarWinds, NEWT and Splunk.
• Monitors 18 auditable events across the VA Nationally, this includes Windows Server 2003/2008 R2/2012 and UNIX/Linux servers, switches, servers and routers using SolarWinds, NEWT and Splunk.
• Analyze IT Security Controls and Monitor Network Systems for vulnerability using Nessus and WASA Security Scanner.
• Applying information security standards and frameworks from the NIST cybersecurity framework.
• Running queries using SQL Server for weekly reports
• Assure IT & Telecommunication Systems Follow Federal Compliancy regulations for Quarterly IT Audits to ensure information security requirements are being met.
• Assure compliancy to HIPPA and SOX are being met for information technology utilization
• Review Memorandums of Understanding (MOUs)/Information Security Agreements (ISAs) to ensure they are updated and accurate, and communicate with external VA business partners if necessary, ensure all change management activities to support the system are properly tracked and processed.
• Ensure the annual review of authorized systems and applications, along with required documents, are updated, patches are applied, and additional vulnerabilities are remediated in a timely manner

Sprint/Microsoft Cloud Support Engineer

Confidential

Responsibilities:

• Supporting Cloud Based Architectures such as Microsoft Azure, Office 365, and Exchange Online products
• Assisting in the migration from an On-Premise Exchange Server Environment to the Office 365 Environment Cloud Environments using Active Directory Migration to the Microsoft Azure environment
• On-premises deployment of Exchange and Lync/Skype to the Microsoft Office 365 cloud including upgrading Lync to Skype for Business.
• Created custom scripts using PowerShell Commanlets to expedite migration to Office 365 Azure Environment.
• Provided Help desk support for Microsoft Server issues using MS Server 2003/2008/2012
• Using DirSync and MIIS to synchronize data from on-premise Exchange to Office 365
• Proving support with Windows PowerShell to automate task in Exchange Online
• Respond to requests for assistance from client or staff end-users, or other support staff working for clients or vendors.
• Support and respond to service outages or other incidents.
• Responsible for a staff of 8 and supporting 250 users in 3 remote sites.
• Increased network efficiency by 15% by re-configuring routers between sites, IP Sec LAN-to-LAN VPN tunnels.
• Perform root cause analysis and problem resolution. Troubleshooting and debugging of connectivity issues utilizing all layers in the OSI model.
• Deployment and configuration of Microsoft Windows Server 2003, 2008, 2012, 2016, & failover clustering
• Deployed Unix, Linux/Windows servers, vSphere Virtualization Infrastructures, SAN management, and log analysis
• Performed Backup task with Veeam Backup & Replication
• Deployment and configuration of VMware Vsphere and VirtualCenter, Utilization of data visualization products such as Tableau and Splunk and Visio for Busines Intelligence.

Technical Advisor

Confidential

Responsibilities:

• Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management
• Managed a team of 15 IT Staff which included technicians and engineers.
• Deployment and configuration of Juniper Networks SRX100/SRX300 and SRX3600 Firewalls
• Migration of approximately 40 Windows XP desktops to Windows 7/8, Designed infrastructure for the entire organization which included setup of Active Directory users, shares and mappings of resources for users.
• Deployment and configuration of Cisco 1400 Switches using VLANS and VPN.
• Wiring/Installation of cables and network devices for all four locations. Installation/Setup and configuration of Windows Server 2008 R2.
• Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Utilized IBM MQ to facilitate the exchanges of information and offers a single messaging solution for cloud, mobile, Internet of Things (IoT) and on-premises environments
• Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements
• Oversaw provision of end-user services, including help desk and technical support services
• Provided proactive analysis of key metrics, project milestones, and departmental priorities
• Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments
• Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
• Managed Active directory GPO’s, created group policies and was the point of contact for any Helpdesk issues.
• Installed applications such as TaxWise and Drake Tax software and integrated the application with the network for user sharing.
• IIS Administration for internal web servers
• Patching and updating for Windows Servers 2000 / 2003 / 2008 / 2012 R2
• Responsible for systems management via System Center Configuration Manager (SCOM), IIS, SQL and various 3rd party applications.
• Participated in monitoring and evaluating the performance of server systems and make recommendations for improvements/upgrades.
• The Cisco TelePresence MCUs and Media blades support the following codecs for both H.323 and SIP
• Deploying and configuration of SANs NFS, iSCSI, & Raid sets. (Tintri, SolidFire, NetApp)
• Managed and monitored Windows Server and AIX Linux Systems.
• Recommended and acquired equipment replacements and upgrades;maintain an inventory of all network devices.
• Deployed redundant virtualized environments and management of storage area networks (SAN)
• Responsible for overall support of the Windows systems and network infrastructures of the Headquarters and hosting environments.
• Executed & coordinated on-call escalations for 24x7x365 infrastructure & hosted environments.
• Performed daily operational network & system infrastructure checks and balances for Production environments using Solar Winds and Nessus.

Senior IT Support Engineer

Confidential

Responsibilities:

• Recommended and acquired equipment replacements and upgrades;maintain an inventory of all network devices.
• Deployed redundant virtualized environments and management of storage area networks (SAN)
• Performed application deployments through the DEV/ TEST/ PROD Process
• Drafted and maintain LAN/WAN documentation and processes.
• Introduced and integrated new technologies into existing data center environments and
• perform routine audits of systems and software; and troubleshoot any reported problems. Racking servers, running and patching cables (copper & fiber), power cables, and testing fiber SAN interfaces.
• Provided support for Access Control and Video Surveillance systems such as Facility Commander and Secure Perfect.
• Supported client/server communications between systems via various remote control applications
• Supported and install Windows Server 2003, 2008 including SQL server
• Supported, installed and configured Virtualization using VMware, Hyper V, ESX and Virtual Center
• Created custom VBS/SQL scripts to automate system tasks.
• Performed application deployments through the DEV/ TEST/ PROD Process
• Drafted and maintain LAN/WAN documentation and processes.
• Introduced and integrated new technologies into existing data center environments and
• perform routine audits of systems and software; and troubleshoot any reported problems. Racking servers, running and patching cables (copper & fiber), power cables, and testing fiber SAN interfaces.

Senior Service Desk

Confidential

• •Provided Support for major client Gerdau Ameristeel which has over 70 locations in the US, 10 in Canada, 20 in Brazil and a few in London
• •Supported all IT based functions from basic end user lock outs and password resets to Troubleshooting Windows Terminal users Via Citrix Metaframe.
• •Knowledge of ITIL and Business Continuity processes.
• •Managed Service Tickets with Unicenter ver11.2 which is a CA (Computer Associates) based application for managing trouble tickets, Performed full migration of tickets from Unicenter ver6.0 to 11.2
• •Supported SAP Portal and SAP/R3 users, resetting and unlocking users from Oracle based programs such as OE, FABG, Lawson, and MAXIMO, Cyborg and Quad.
• •Opened trouble tickets for about 200 emails a day and an average of 20 incoming calls.
• •Used Active Roles which is a version of Active Directory to manage user account and Create Logon scripts for new users and move users from OU to OU for the outside sales reps.
• •Utilized VNC and LANDesk 8.7 to remotely support users.
• •Supported users with all OS platforms such as Windows, Linux, MAC, and Mainframe based OS's.
• •Provided administrative support for the local Win 2003 server, and monitored the Cisco NetScreen router which had a companywide mapping of all Severs and routers and reported to the senior techs if issue arises.
• •Responsible for the Avaya IP office VOIP System and Local switches and routers and would be the interface to communicated with T1 and Telecom Carriers.

Help Desk Coordinator

Confidential

Responsibilities:

• Handled extensive monitoring and troubleshooting Wireless/LAN/WAN networks.
• Handled Remote Administration via VNC, Terminal Services, and VPN, using in - house ticketing system for service follow-ups, use of IRC to communicate with different department to forward alerts.
• Checked Access List in Cisco Pix Firewall, Monitoring Video Surveillance Devices, and Monitoring Tape/remote Daily Backups.
• Handled Remote/Local Monitoring of DOS OS systems, Windows 3.1, Windows 95/98/Me, Windows NT/2003/XP/Vista, Linux, Unix Super Computer Environments and AS/400 Mainframes.
• Handled full companywide End-user support, Using Terminal Services and Telnet Networking tool to connect remotely and provide remote administration services.
• Monitoring of environment through Data Center Application such as HP Openview, Wireshark, Solarwind.
• Handled Data Backups using VERITAS software, Remote site support, Windows 2000/2003, Linux Red hat, SUSE, Fedora Linux Administration and Maintenance, Creating Basic shell scripts.
• Racking Patch Panels and Blade servers, running and patching cables (copper & fiber), Data and power cables, and testing fiber cables.
• Handled Active Directory administration, creating/removing User accounts, Resetting Passwords, Locking/unlocking user's out of system. Creating Test Win 2003 Servers for Disaster Prevention and isolation.
• Supported for all terminal server clients, Network infrastructure analysis and Planning.
• Set up accounts for Avaya phone System, Integrating telephone system with the network system, installing Soft phones. Troubleshooting VNP accounts when connectivity fails. Building Server/Computers, repairing and troubleshooting of PC's, Notebooks, telephones, other equipment.
• Installed and integrated of the GoodLink PDA application to the Network. Configuring and troubleshooting Windows CE for PDA cellular phone. Blackberry administration using Blackberry Enterprise Server.
• Troubleshot various software applications such as Adobe based apps and the Office suite of apps on the local servers. Keeping programs up to date and ordering upgrades. Making sure RMA's are sent out. Managing WinFax and the Local network printers and Fax machines.