Senior Systems Analyst Resume

SUMMARY

11+ Years of Experience in SAP with multiple Implementation and Upgrade Projects across a broad range of Industries, including: Utilities, Retail, Insurance, Chemicals, Banking, and Pharmaceuticals
Strong SAP CRM Functional and Technical Expertise across multiple Modules, including: Marketing, Sales, and Services
Experience in Team Management and collaborating to deliver High - Quality Solutions within Tight Client Timelines
Accomplished Professional with expertise in Requirements Gathering, Functional Design and Development, Testing, and Production Support
Expertise in High-Volume Segmentation and Campaign Management on the SAP CRM HANA Platform
Hands-on Experience in Defining Technical Specifications, SAP CRM ABAP Development, Debugging, and Performance Tuning
Experience working directly with Client Teams and Managing Client Relationships
Completed SAP Hybris Marketing Functional Analyst online training

TECHNICAL SKILLS

SAP CRM and SAP IS-U Integration
External List Management (ELM)
High Volume Segmentation on SAP CRM HANA
Infoset Creation for Marketing Attributes
Service Contract and Campaign Management
Modeling of Products with BRFplus Editor
IBase Concepts: Modeling of Premise, Service Point, and Meter at the IBase Level
Web UI Configurations
F4 Helps, Search Helps, Value Helps, and Dropdowns
MVC Architecture, GENIL and BOL Layers, and AET
One Order Framework
Campaign Management
Transaction Launcher
ABAP Data Dictionary Objects (DDIC)
Module Pool Programming, FMs, and BADIs
Enhancements: User Exits and PPF Action Enhancements
Interfaces: RFC, BAPI, ALE, and IDOCs

PROFESSIONAL EXPERIENCE

Senior Systems Analyst

Confidential

Responsibilities:

End-to-End implementation of SAP CRM 7.0 EHP3 for Marketing and IC Web Client
Active participation in implementing SAP CRM for Marketing Team and IC Web Client Portal for Customer Service Call Center
SAP CRM High-Volume Segmentation for Marketing on the HANA Platform (120M volume)
Expertise in High-Volume Campaign Management and related Custom Enhancements
Improved ongoing business processes for Marketing and Campaign Management
Involved in Integration Testing and creation of SQL Queries utilizing the Aginity tool
Active participant in Agile software development methodology

Confidential

Software Engineering Team Lead

Responsibilities:

Managed Team of 5 Developers and ensured that the Project was delivered within the Client Timeline
Provided comprehensive Daily Status Updates to Project and Client Leadership
Proactively coordinated communication between Onsite and Offshore Resources to ensure the on-time delivery of all Objects and Deliverables
Actively participated in Requirements Gathering, Deliverable Timeline Planning, and Knowledge Transfer Sessions with Client Team Members
Provided Post Go-Live Support
Analysis of Functional Design Documents and preparation of corresponding Technical Design Documents
Development and Unit Testing of Complex RICEFW Objects
Functional Testing using HP Quality Center (HPQC)
Status profile and Action profile configurations
Analyzed and resolved issued related to R/3-to-CRM Customer Data Replication, High Volume Segmentation, Target Group Management, and other Marketing functionality for Utilities module
External List Management (ELM) Configuration, Mapping Format Creation, and Enhancement of Standard ELM Functionality
Configuration related to the Assignment of Email and Direct Mail Communication Mediums to Campaigns