SUMMARY:

• I am a detailed oriented Information Manager with a strong background in IT Systems, communication systems, .
• I am able to act as a liaison between functional groups and IT department. I have excellent planning, documentation, testing and implementation skills.
• I work effectively at all levels of an organization. I am committed to building highly skilled effective teams in a results based environment.

TECHNICAL SKILLS:

HARDWARE/SOFTWARE: IBM RS6000, Honeywell Escala, HP 9000, Data General Aviion, PR1ME (450,750), DEC, IBM (4331, 4361, 4381, 3033, 3083, PC, XT/AT/386,486, Pentium, ICore, IBM Series 1, Pyramid, Honeywell, HP 9000, Altos, General Automation, C - Itoh, ADDS (NCR), Pertec, McDonnell Douglas, Basic IV, Cisco (Routers, Firewall Devices, Switches), Raptor Switches, Dell (PC, Servers, Switches, KVM), Netgear managed Switch, HP (Servers, Desktop/Laptop), Panasonic Toughbooks. Tadiran Coral IPX PBX, Cisco CCX /CUCM/UnityHP/UX, IBM AIX,SCO UNIX, DG /UX,, Linux, Microsoft NT4.0/Server 2000, Server 2003, Server 2008, Server 2012, MS Exchange 2000, 2003, 2010, Active Directory, MS SharePoint, BES/RIM Server 4.1/5.0, Windows 3.1,95,98,2000,XP Professional, Vista, Windows 7, Windows 8, Windows 10, NT 4.0, Whats Up Gold, OS 2, Pick D3,Ultimate, VMARK/Universe/Unidata, Advanced Pick, WatchGuard, Sonic

PROFESSIONAL EXPERIENCE:

Confidential - Fairfax, VA

CNCS Network Administrator / Information Systems Auditor

Responsibilities:

• Primary Network Administrator for the Corporation of National Community Service (CNCS) phone systems and Call Centers, including Cisco.
• Supported Hosted Applications for Call Center at both Internally Developed and Vendor Systems at all levels
• VOIP lead on PBX/ACD/IVR (Cisco CCX/CUCM Unity) Systems administration and maintenance for all sites as liaison with both Hardware and Service Providers for all Phone System vendors.
• Responsible for researching and providing input on policies and procedures within the enterprise to ensure compliance with HITRUST requirements
• I handle the VOIP/Data migrations, new installations, maintenance, patching, testing, and upgrading for government call center systems.
• Administrator in Support of all IT O&M Contract systems in Fairfax and Tampa users including all LAN, WAN, MS Exchange (2007, 2010), MS SharePoint servers, including, but not limited to Kingz software and to provide support to Corporate and other Kingz, CNCS and Corporate remote sites and employees, and Administrators.
• Support network monitoring, NIST Compliance, IT Audit, and Vulnerability Scanning, Analysis and Remediation systems using tools such as Tenable Nessus, Retina, Whats Up Gold, ManageEngine Suite. Maintain VSphere Servers and VMWare Clients for the CNCS Veeam backups, Oracle RightNow CX, Cisco, SAN, NAS, call recording storage management system, Quality Control System, noise reductions system, facility security system, badge creation and management system, Cisco VPN, firewalls, and Hosted systems like PUBS, BMTS, Pitney Bowes Mass Mailing system, etc..

Confidential - Quantico/Pentagon

Senior Systems Engineer

Responsibilities:

• In support of Confidential NGEN systems I acted as ISSO to MCNOSC, Confidential as a Security Officer to Worldwide Network system, reporting to Command ISSM auditing and enforcing NIST and DOD existing security policies and advise of planning and formulation of Enterprise system to enhance security policies.
• I was a participant on revising and implementation of Compliance and Audit accountability to command.
• Also function as a Watch Office for Network Operations for HQMC maintaining audit and accountability, reporting and documentation for proper procedures.
• Interface with all command levels providing Tier II resolution and reporting of Enterprise network.
• Tier 3 for Confidential servers and workstations in support of Confidential systems Enterprise Imaging Engineer for Fleet. Develop and Implement Windows 10 rollout
• Onsite and remote support for Phone Networks, including, but not limited to installation of cabling, VOIP and Digital phones, and associated networks for Cisco and Tadiran VOIP systems. Worked with 3rd party providers for existing and new implementations, SIP and PRI configurations.
• Interface with Call ACD/IVR tracking software and systems working with functional groups on implementation and daily functionality of both hardware

Confidential- Fairfax, VA

IT OandM Network Administrator

Responsibilities:

• I was primary Administrator for Corporate and Contract phone systems and Call Centers, including Tadiran and Cisco.
• VOIP lead on PBX/ACD/IVR (Cisco CCX/CUCM/Unity/Quality Manager and Tadiran Coral and Aeonix) Systems administration and maintenance for all sites as liaison with both Hardware and Service Providers for all Phone System vendors.
• Supported Hosted Applications for Call Center at both Internally Developed and Vendor Systems at all levels
• VOIP migration and new installations for government call Center systems.
• I was part of team in general Support for all CoTs IT OandM systems.
• I was an Administrator in Support of all IT O&M Contract systems in Fairfax and Corporate users including all LAN, WAN, MS Exchange (2007, 2010), MS SharePoint servers, including, but not limited to COTS software and to provide support to Corporate and other CoTs/DOT, CNCS and Corporate remote sites and employees, and Administrators.
• I supported network monitoring, audit for policy compliance and remediation systems using tools such as Retina, Whats Up Gold, ManageEngine Suite and other COTS and network monitoring tools.

Confidential - Fairfax, VA

Technical Support Staff

Responsibilities:

• Network and System support for GD Corporate Proposal team, responsible for maintaining Proposal network Main Server, Server, MS Exchange (2003) For Proposal Team members, Liaison between proposal and CSC Support, Liaison with Proposal partners from outside GD, Maintain user base - connections, printers, and all associated IT needs. Acquisition support for Hardware / Specialty Software associated with proposal, and general IT supplies, developed Documentation and for backup IT Support personnel Supported State and Local Support for US Senate Network and Desktop Systems, COTS Software.
• Help Desk Supervisor for the US Capitol Police supporting portable Laptop/Tough books with associated COTS and specialized software, Cellular/Blackberry, Air card, RSA, BES Server Administration in support of the Police Agency.

Confidential

Administration Consultant

Responsibilities:

• My team audited Windows 2003 Servers Configurations and Infrastructure, the ancillary Support Software, Servers, Routers and Switches.
• IT Audit of Red Hat Linux Applications Servers and Applications.
• I evaluated Contingency and Risk Assessment Plans, developed Test / Audit Plan for NWS “Hazcollect/AWIPS” System.
• I executed ST&E Testing in accordance with NIST Guidelines. Prepared Final Audit Assessment for NOAA IISO

Confidential, Hoffman Estates, IL

Director, Management Information Systems

Responsibilities:

• I was responsible for Support staff of Distribution Software procurement, deployment support and Network Operations.
• My responsibilities included management and maintenance of PBX systems, Procurement/Upgrade of division PBX systems.
• Designed and Implemented Windows 2000 Server Network - Later Upgraded to Windows 2003 Server where none existed before.
• Under my watch, my team implemented Network Backup Systems utilizing Veritas Backup and EMC Dell Storage Solutions.
• We implemented Enterprise Wide Microsoft Exchange 2000 (later 2003) System, Active Directory in a Windows Server 2000 (later 2003) environment from scratch.
• We supported all companywide Desktop systems, both local and remote.
• We established Audio and Video Conferencing between Division Locations.
• I implemented Blackberry Units and BES Server in conjunction with Microsoft Exchange 5.5/2000/2003. Designed and implemented Wide Area Network (Frame Relay WAN) between Corporate and 12 divisions.
• IT Team under my direction implemented Cisco Router, Switch, and Firewall Configurations on Corporate LAN and WAN. Established and Maintained Firewall and VPN services Utilizing Cisco Routers and Firewall Devices.
• Implemented company-wide LAN and e-mail (Microsoft Exchange 2000, 2003)) where 200+ individual ‘dial-up’ accounts were used prior to this implementation.
• Significantly designed and implemented an Integrated Distribution System with E-Commerce and EDI Systems and COTS applications. Established Admin procedures for and audit AIX and LAN systems

Confidential - Twinsburg, OH

Senior Programmer/Analyst/Project Leader

Responsibilities:

• As project Leader, I was responsible for Migration Planning, and Execution of plan including, the migration planning, execution, network specifications, hardware disassembly/assembly (RS6000), and web interfacing for the migration, HIPPA compliance of Pharmacy Claims processing system from Minnesota offices to Ohio offices.
• I was responsible for Licensing and Maintenance contracts between O/S provider and end users as VAR representative.
• I handled HIPPA Upgrades along with NCPDP Upgrades and upgrade of COTS systems. I provided AIX (UNIX) and coordinated RS6000 hardware support, and Pick (D3) Support for in-house systems and Confidential ’s off site clients.
• Was primary support for Interally developed Pharmacy Management Software and Vendor Applications.
• I provided HP/UX (UNIX) support for clients utilizing this platform. I performed analysis for Client application software modifications and programming and coordinate with contract programmers in performing these modifications.

Confidential - North Canton, OH

MIS Manager. As MIS Manager

Responsibilities:

• I was responsible for Management and Administration, and Production Support. Also managed IS Systems that included network systems, Order Entry /Fulfilment & Accounting systems, phone systems and related systems and Systems Administrator.
• I designed and Implemented Windows NT 4.0 Server Network where none existed before.
• I implemented Active Directory and Enterprise Microsoft Exchange 5.5. Responsibilities include maintenance and administration of all communications systems whether they be computer or phone based, to enable our business to communicate either internally or with our customers and business partners.
• I was responsible and handled maintenance contract between O/S provider and end users as VAR representative.
• I Performed software modifications to the current order entry / fulfilment/accounting software system.
• Led the planning team that developed the new systems and located expansion property for all aspects of IS systems and Accounting COTS and for administrations of outside vendors and consultants utilized by company for IS functions.
• Developed and installed NT network, file server, inter-office e-mail systems (Microsoft Exchange, 2000) where none existed prior to my taking on the position.

Confidential - Bethesda MD

Senior Consultant

Responsibilities:

• Managed Y2K assessment and remediation plan for Confidential (GWUHP).
• Evaluated Y2K Compliance software packages for desktop COTS / LAN based systems and coordinated with network group in implementing these procedures. I developed scanning process for possible Y2K exposure for Pick / Universe environments of based custom applications in a HP9000 / HP UX environment.
• I was Lead programming team to implement changes to application software and HIPPA compliance and Assisted in design and implementation of PICK and UNIX security issues.
• I was team member of team in migration to upgraded HPUX/Universe platform and third party interfaces.