IT Service Technician Resume

SUMMARY

Enthusiastic professional seeking to benefit an IT department with complex technical knowledge and project management skills. Vast knowledge with hardware/software applications and skilled at building rapport with diverse individuals while resolving technical issues.

TECHNICAL SKILLS

Microsoft Office Suite Windows 7, 8, 10
HP, Dell, Mac, Chromebook Hardware installation and maintenance
Software installation and upgrades LAN, WAN, VPN, WIFI
AC/DC Electrical system installment Read blueprints and schematics Technical Support Work well with staff and customers Excels under pressure Strong verbal communication
Team leadership Project management

WORK EXPERIENCE

IT Service Technician

Confidential

Responsibilities:

On - call duty rotations
Receive clients request for advertisements and create presentations.
Train other personnel of SOPs and operations of equipment and software programs.
Maintain cables and wires throughout the building including the ceiling for equipment.
Update and maintain the website.
Create, update, and maintain security policies for the workstations.
Create user accounts on workstations for personnel.
Ensure that all server hardware, operating systems, software and procedures aligned with organizational standards.
Monitor system performance and diagnosed software/hardware problems

Network Administrator/ End User Computing Technician

Confidential

Responsibilities:

Traveled to different Air force bases
Worked as part of an implementation team.
On-call duty rotations.
Integrate new physical desktop images for deployment to physical workstations.
Assisted in using the U.S. Air force software to hack into locked workstations to complete the upgrades.
Create and update desktop images for deployment to physical workstations on a quarterly
Engage in network troubleshooting activities and resolve network connectivity issues.
Ran reports and follow customer maps to locate endpoint.
Troubleshoot issues that occur during a deployment including changing the group policies, firewalls, software updates, and hardware equipment.
Monitor the system daily and respond quickly to usability concerns.
Assist in integrating new applications and technologies into the current system.
Provide technical support to clients.
Communicated with vendors to resolve network outages and periods of reduced performance.
Diagnosed system hardware and software problems using advanced root-cause analysis.
Deliver and pick up equipment to and from business including military bases.
Perform initial inspection to identify damage, notes accessories included or missing, and records information in system including model and serial numbers.
Performs scheduling of pick up and deliveries.
Notify customers of any billing that is due.
Contacted customers prior to delivery to confirm and coordinate delivery times.

Mechanical Engineer

Confidential

Responsibilities:

Supervised and trained 20 plant personnel to perform various maintenance and operations tasks on Plant equipment.
Conducted daily team briefings and managed daily, weekly, monthly, quarterly and yearly maintenance reports
Utilized the Coast Guard Logistics Information Management System (CGLIMS) and Asset Logistics Management Information System(ALMIS) to keep records of equipment, maintenance, and inventory.
Abide by the OSHA Shipyard Industry Standards during projects.
Utilized wire diagrams and blueprints to diagnose and operate on electrical equipment including boats, communication systems, buildings, and computer systems.