SUMMARY:

• Degreed Technical Professional with thirteen years plus year experience in Computer Operations and Service, Technical System Support and Project Management
• Thirteen years of progressive computer/network operations experience in large global data centers with mixed computing environment including Office 365, VMWare ESX, MDT, Microsoft Exchange 2010 & 2013, Active Directory, Dayforce Implementation, Clarity PPM, Office 365 & Quest Migration, DFS in Windows Server 2012
• Implemented all documents for Active Directory 2003 migration to Active Directory 2008, GPO’s and provided the knowledge, experience, and tools necessary to assure that quality commercial solutions were delivered effectively from transition / transformation through the hand off phase of steady state support.
• Advanced skill with multiple project management processes (e.g., PMBOK, Agile, etc.) and project delivery methods and tools, and able to determine applicability based upon project objectives and constraints
• Proactive self - starter known to initiate process and system improvements to increase system stability, staff productivity, and effervescent management skills
• Avid ability to work independently, organically creative & highly analytical in a high-paced, problem-solving environment.

TECHNICAL SKILLS

• Active Directory, Office 365
• DFS/DFS R Windows Server 2012, Solarwinds
• I3 Interaction Intelligence
• Microsoft Exchange, Citrix XenApp
• Windows Server 2003 & 2010
• XP, Windows 7, TCP/IP, VPN
• Blackberry Enterprise Server
• Informatica 0.1 Migration Tool
• Guidewire Software, Quest Migration
• IPad, iPhone, Office 365
• Veritas Backup Tape System
• Norton Antivirus, Symantec
• CRM, TrackIt, Magic BCM/HEAT
• Remedy BMC, Saleslogics
• Salesforce, GHOST, Dell, Java
• Oracle, WebEx, VNCViewer, Clarify, IBM Lenovo

PROFESSIONAL EXPERIENCE:

Confidential - Atlanta, GA

Senior System Engineer

Responsibilities:

• Managed the upgrading/migrating Windows XP to Windows 7 OS, developed blueprint for Migration on Office 365/Microsoft Exchange solutions and corresponding eMail migration plan from disparate eMail systems at multiple sites within the environment.
• Successfully managed a team of ten and one team lead on all IT objectives and goals, good understanding on Merger and Acquisition type of projects reporting to Client on technology assessment and integration of IT components.
• 100% customer facing role, possessed the critical skills to collaborate effectively with other support staff in defining technical processes that can be extended, improved, and repeated for the customer. Experience working on design, build and migration of Active Directory environment, Group Policy Configuration.
• Administered the pre outline to all admins for Office 365 that included Outlook Anywhere, set permissions, domain verification, Active Directory Sync and all other directions were given by me in Visio format. Met all weekly and biweekly deadlines.
• Outlined ALL tasks in Microsoft Project for Office 365 migration that included the following: introduction to Office 365 for users, production deployment, transfer trial for select users, sync Active Directory users, assign Office 365 to users, build SharePoint site groups, Lync integration, deployment documentation.
• SME on all migration designs and documentation of technical systems and strong written and verbal communication skills. Performed different skills associated with Microsoft SharePoint 2010/2013, Lotus Notes and Microsoft Active Directory on user group, GPO’s and secured company documents.
• Managed different project budgets of $1 million+, scope, and schedule, identifying and documenting needed changes to the original plan and ensuring project stakeholders and steering committee buy-in for any proposed changes
• Outlined and managed a staged migration of email to Office 365. Delegated all project duties to technicians, system admins, and team lead on all deliverables. Created detailed overview of Office 365 migration for entire team and all direct management involved.
• Daily experience in DFS/DFS R in Windows Server 2012 production, simplified migrating data from one file server to another. Physically moved data to another server without having to reconfigure applications and shortcuts, and without having to re-educate users about where they can find their data.
• Proactively updated all business management & senior IT peers on incident management issues/resolution & next steps, effectively developed, maintained and implemented standards, policies, and procedures for the IT Infrastructure that ensures authorized use and Sarbanes Oxley compliance.
• Created monitors in Solarwinds for custom applications and deployed new application monitors with Server & Application Monitor’s built-in support for over 15 custom applications. Server management tool allowed me to natively start and stop services, reboot servers, and kill rogue processes.
• Utilized Clarity PPM to strategically manage investments, resources and commitments using sophisticated evaluation and selection criteria, creating and optimizing planning scenarios, communicating decisions, monitoring progress and managing new ideas.
• Developed, enforced, tested and maintained entire Dayforce project migration strategy process and procedures, successfully completed four data migrations including Window server consolidations, and infrastructure deployments
• Designed, built, configured, installed, monitored and supported the Email (Microsoft Exchange 2010) systems for headquarters and all eight remote locations
• Led initiatives in virtualization, created step by step instruction on VMWare pc and server creation. Directed and coordinated all activities related to the design, development and implementation of software operating systems with all DBA’s
• Communicating and supporting the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of the organization’s information/data assets
• Evaluated the scale of multiple projects using Microsoft Project and Agile methodologies, collaborated with senior managers to set its goals clearly and also define deliverable supporting company and surpassed all goals
• Presented the project’s targets & expectations and gave detailed guidelines to all team members in time, gauged the scope, budget and data analysis within Microsoft Project, experienced partnering with all vendors, both global and domestic, and develop winning strategies to optimize software solutions for

Confidential - Atlanta

IPTV Project Lead

Responsibilities:

• Provided tier 3 level technical support for IT infrastructure supporting 2000+ employees throughout the Atlanta area. Troubleshot hardware, Windows NT/2000 and mainframe environment.
• Responsible for identifying when issues are related to Upper, Physical, or Head End/Video issues, was responsible for over 8 employees by,, and implementing new policies and procedures
• Citrix XenApp was utilized on all laptops for employees in the field to control encrypting access to data and applications to improve security, it was used to deliver applications instantly to users anywhere on any device
• Experience with the Ultra/ Impact 360 product lines, Knowledge of leading Cisco VoIP switches, including, I3, Nortel and Avaya. Led the inventory migration for Dell products