Senior System Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior System Analyst

Responsibilities:

Confidential

Senior Systems Analyst

Responsibilities:

Design and implement testing strategy for a data modeling centric application
Learned enough R to debug and deploy R Shiny apps cross platform
Set up and maintain R Server and R Shiny test environment
Wrote Requirement Traceability Matrix and Test Plans based on project requirements
Converted R applications from Windows environment to Centos environment
Implemented R functionality in Power BI and Tableau to evaluate possible replacement visualization software
Helped team improve Agile practices

Confidential

Product Owner

Responsibilities:

Wrote user stories for custom data loaders for utilities
Led a six developer team during the implementation of those user stories using Agile methodologies
Successfully implemented six bespoke data loaders in 2016
Collaborated with Product, DevOps, and Engineering to improve Onboarding process
Wrote and oversaw the process of configuring products for utilities
Worked with utilities to ensure successful testing and program launch
Monitored active programs to ensure data exchange ran smoothly
Ran custom email outreach programs as needed for utilities

Confidential

Integration Specialist

Responsibilities:

Wrote confidential’s interface design specification defining how utilities exchange data with Tendril
Worked onsite with utility’s IT departments to define data interface
Wrote user stories for custom data loaders for utilities
Responsible for new SaaS implementations
Worked with utilities to ensure successful testing and program launch
Monitored active programs to ensure data exchange ran smoothly
Ran custom email outreach programs as needed for utilities

Confidential

Technical Lead

Responsibilities:

Developed and implemented documentation and processes
Developed support procedures for new product features
Translated engineer language to end user language
Documented procedures for other support agents to follow
Established and managed Tendril’s Australian support department
Adapted existing processes and protocols to local conditions
Monitored performance of team members providing feedback to ensure success and help career development