PROFESSIONAL EXPERIENCE

System Administrator II

Confidential, Union Raleigh, NC

Responsibilities:

• Responsible for all aspects of the middle tier configuration of the Credit Unions Teller application. This includes all middle tier servers, F5 configuration and connectivity and configuration of the ARGO Teller application between servers
• Clients and HOST. Server requirement specifications and configurations from ground up to complete Teller application installations and configurations involving software installs as well as file .INI configurations.
• Responsible for monthly patching and vulnerability scans on all servers to meet corporate compliance requirements as well as periodic application migrations for upgrades and bug fixes. Interface with application Vendor for upgrades, troubleshooting and required Audits of systems.
• Daily use of Remote Desktop connections, iLO and vSphere to manage all aspects of servers and applications. On call 24x7 for issues encountered with the Teller application utilizing VPN when needed.
• Remedy experience with opening work orders/incidents as well as documenting work completed on assigned tasks. Windows Server 2008/2012/2016 and Windows 7/10 used daily.
• Familiar with SQL clustering and failover, IIS administration and Powershell scripting. Use of VMware and Microsoft virtual machines.

IT Specialist

Confidential, NC

Responsibilities:

• Manage and administer entire Cary data center that houses all research and development servers and applications. Applications include IBM Rational products such as ClearCase, ClearQuest, Requiste Pro and Manual Tester.
• Other applications include Microsoft Sharepoint, FTP, Microsoft Virtual Server and VMWare ESX virtual server hosts. Several Netapp filerappliances are also in use for storage and disaster recovery of all development code produced by current developers on several different products.
• Administration of all Windows Updates thru the use of WSUS for a total of over 30 servers. Daily maintenance of firewall and IPS for current development and lab networks/environments. Symantec Backup Exec 12.5 and Symantec 10.2 Anti Virus administration.
• Create and admin multiple virtual machine environments using both Microsoft Virtual Server as well as VMware ESXi. Setup and daily administration of Microsoft System Center Operations
• Manager to monitor and troubleshoot issues with Microsoft servers and applications as well as non - windows systems such as APC UPS units and NetApp devices.
• Creation and daily maintenance of Microsoft Sharepoint sites as well as Microsoft Groove application.

Network Administrator

Confidential

Responsibilities:

• Responsible for 13 servers and network connectivity for main operations center and 3 branch locations of Bank. Ensure all teller PC stations are operating correctly and have connectivity to both the main operations center and the remote core processor company for all banking needs.
• Duties include monitoring and ensuring the firewall and all banking systems are operating correctly to ensure critical data is kept safe. Setup and everyday use of GHOST for creating and deploying PC images to users in the field. Exchange 2003 and
• Active Directory administration for all users and sites. Maintain frame relay and remote VPN connections for entire institution. Familiar with Corporate Virus protection and the use of
• Windows System Update Server for automatic pushes of critical security patches and updates for the servers and bank PCs.

Help Desk Analyst

Confidential

Responsibilities:

• Troubleshoot and solve any and all computer related problems for end users via telephone, email and Help Desk ticket system. This includes software issues with Microsoft Office, Internet Explorer, Adobe, Winzip
• Symantec Anti-Virus, Windows NT/2000/XP/Server. Responsible for all aspects of IT related calls, including network issues, new user accounts, virus issues, adware and spyware issues, PC setup, hardware installs and any other hardware/software related issues.
• Support Global users located thru out the world for same issues. Responsible for user account creations and profile set ups on end users PCs and servers. Deploy new PCs to field using GHOST and other packages. Microsoft Exchange Administration and Citrix administration.
• Active Directory administration. Familiar with Windows System Update Server and automatic "pushes" of PC patches/updates. Build servers from ground up and install all corporate required software and applications. VPN administration. Symantec Client Security administration.
• Very familiar with HP/Compaq line of equipment including desktops, laptops and servers. Familiar with RAID and disk mirroring configurations.

Network Administrator

Confidential, Altanta GA

Responsibilities:

• Administrator of 8 servers including Web, Database, Data and backup servers for the department. Duties include account creations, passwords, maintenance, tape backups and security issues (firewall).
• Responsible for all network connectivity to these machines including ensuring correct DNS and WINS settings are in effect. Liason with Compaq/Dell for Server upgrades/repairs ensuring minimum down-time for users. Familiar with RAID configurations and SCSI hard drives.
• Support 500 users across the US thru hands on support and thru telephone calls for troubleshooting and network connectivity issues for both servers and end user PCs. Daily use of Backup Exec software and backup strategies. Well versed in Dial up applications and configurations (SADB Secure
• Firewall configurations, VPNs).Every day use of network protocols and topologies (token-ring/Ethernet). Certified in use of TCP/IP, DNS and WINS. Configuration of NTFS file permissions and security features for network/sharing access and control. Hands on use/configuration of Hubs and switches.