SUMMARY

• Planning, deployment, configuration, support, and management of Active Directory forests on fault tolerant servers in large production environments.
• Regular travel throughout Texas and occasional interstate travel.
• Configuration of RAID controllers, HBA's for SAN connectivity, firmware upgrades, OS deployments and patch management using various tools.
• Change Request oversight
• Competent collaboration with internal and external peer groups and vendors.
• SOX compliance.
• Strong troubleshooting skills.
• Exceptional written and verbal communication skills
• Able to quickly adapt and transition to new technology and tools.

TECHNICAL SKILLS

Operating Systems: Windows Server 2016, Windows Server 2012, Windows Server 2008, Windows 10, Windows 8, Windows 7), AIX, Linux, Cisco IOS

Hardware: Dell PowerEdge Servers, HP ProLiant Servers, Cisco Routers and 9000 series switches, Cisco UCS, Meraki Network Appliance, Fortinet/Fortigate, Palo Alto Firewall Appliance, Storage Enclosures and Tape Drives, SCSI and SATA RAID Controllers, Desktops, Laptops, Tablets, Smart Phones, KVM Switches, Internet Routers and access points

Multi - Function Network PrintersSoftware/Tools: Active Directory(Group Policy, Sites and Services, DNS), DHCP, Proteus Blue Cat (IPAM), Hyper V, SolarWinds, Cisco Anyconnect VPN, Cisco Passcode Authentication, Confidential, Dell OpenManage, Putty, SecureAuth, SPLUNK, Service Now, TeamViewer, Remedy, Angry IP Scanner, ATVision, Powerterm Lite, VMware, Remedy, HP Integrated Lights Out, HP Insight Manager, SQL, Ghost Enterprise Server, QIP, Altiris

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Technical Engineer/Consultant

Responsibilities:

• Network and Node Monitoring using ICMP, SNMP, and WMI
• Wintel Server hardware remediation for and HP Proliant, Dell PowerEdge, Cisco UCS. (PCIe NIC replacement and configuration, Memory Upgrade, Hard Drive Upgrade)
• Updating DNS using Proteus BlueCat IP Address Management Tool (IPAM)
• Troubleshooting DNS/DHCP for DAI (Dynamic Arp Inspection) using Cisco IOS on Cisco 9000 series switches.
• VMware vSphere 6.5 host administration.
• Cloud Application and Server management in Azure
• Meraki Administration
• Incident Management and Change Request management using ServiceNow
• NTFS and share permissions
• Administration and configuration of SolarWinds network monitoring solution including SQL Query scripting
• Application support (Troubleshooting VPN issues with Cisco Anyconnect and Passcode/SecureAuth)
• Cisco router and switch administration
• Windows Server Administration
• VMware ESXi node Administration
• Change management for downtime of production nodes
• Troubleshooting nodes in SolarWinds (TCP/IP, ICMP, SNMP, WMI) for accurate reporting
• Liaison for collaboration between server team and NOC/EOC
• Documentation and training of NOC/ EOC for server remediation
• Static and Reserved IP address provisioning using Proteus BlueCat
• Adding and updating nodes in SolarWinds via discovery and manually
• Communication and collaboration with different corporate teams for projects

Confidential, Ft Worth, TX

Engineer/Adams IT Consulting

Responsibilities:

• Used Remedy Ticketing System to schedule and track changes
• Providing 2nd Level support during nationwide network upgrade
• Logged into Cisco routers to verify mac addresses for devices are present on new network
• Coordinated network turn up with shop managers
• Used available tools to assist in troubleshooting of disconnected devices after turn-up/cutover
• Delivered service in a competent and timely manner.
• Efficiently updated TCP/IP settings, host files, and resolv.conf files in AIX shop system via remote control using PowerTerm.
• Used Putty to remote into router and run command to capture mac addresses.
• Effectively updating shop POS systems to function on new network via Remote Desktop..
• Remotely updated ip static IP configuration on shop ATVision camera systems.

Confidential, Texas

Consultant

Responsibilities:

• Telecom Testing of Fibre, IDF and Ethernet for LAN using Fluke for Confidential and Fred Meyer
• Regular travel to external Confidential and Fred Meyer sites in the DFW area, Houston, Seattle, Portland, and Fairbanks, AK
• Network troubleshooting of registers in checkout, pharmacy, fuel center, deli, using TCP/IP protocol tools

Confidential

Consultant

Responsibilities:

• Network equipment upgrade (replaced legacy firewall appliance with new Palo Alto appliance)
• Provided hands on assistance for remote team at Raymond James
• Created remote session when necessary by providing console connection via laptop and allowing remote control of laptop using TeamViewer..
• On-Site and Remote Wintel Server build and administration
• Troubleshooting DNS name resolution
• Daily remote support of external clients
• Occasional travel to external clients in Houston, Seattle, Portland, Fairbanks, AK
• SAN HBA configuration and firmware on server side
• KVM switch configuration
• Managing IT services and projects as needed for small and medium sized organizations.
• Active device monitoring, asset tracking, and anti-malware.
• NTFS and Share permissions.
• System hardening using Group Policy Objects
• Evaluating new technology and making sound recommendations.
• Perform authoritative and non-authoritative directory service restores.
• Software/Tools: Windows Server 2012, Active Directory Users and Computers, Group Policy security, DNS, DHCP, Dell Servers, Workstations, Wi-Fi Access Points, Local and Cloud Backup, Firewall, Routers, Switches

Confidential, Houston, TX

Systems Engineer /Consultant

Responsibilities:

• Deployed Wintel Windows Server 2003 and 2008 into large datacenter consisting of 800+ servers.
• Deployed physical and virtual servers.
• Determined proper OU placement for Group Policy. Edited Group Policy objects as needed.
• Ensured all platforms were diligently scanned, properly added to production and scheduled for backup’
• Ensured platforms were joined to domain and checked host record to DNS while adhering to change management process.
• Interfaced with network, backup and security teams to verify work before handoff.
• Configured additional drives and HBAs for SAN connectivity if necessary and created server assets in Remedy
• Carefully documented all activities related to platforms deployed before handoff .
• Software/Tools: Red Hat Linux Install, Active Directory Users and Computers, Group Policy, Sites and Services, DNS, DHCP, Dell OpenManage, Dell Server Assistant, VMware, Remedy Tracking System, QIP, Altiris
• Practiced SOX compliance.

Confidential, Houston, TX

Technical Support Engineer II /Employee

Responsibilities:

• Some travel to headquarters in Seattle, WA
• Supported external customers who used Confidential Vulnerability Manager security application via phone, email, and WebEx remote sessions.
• Trained external customers to identify vulnerabilities in their enterprise at the domain and site level for endpoints running Windows Server and UNIX based operating systems.
• Carefully recreated customer’s environment on a smaller scale with VMware to allow realistic testing and troubleshooting of difficult issues and bugs.
• Regularly updated knowledge base with new finds.
• Shared knowledge and new finds with team on on-going basis.
• Took advantage of training resources and served as backup on other products.
• Software/Tools: Active Directory Users and Computers, Group Policy, Sites and Services, DNS, DHCP, VMware, SQL Server, Confidential Vulnerability Manager, Confidential App Manager

Confidential, Round Rock, TX

Enterprise Systems Test Engineer/Consultant

Responsibilities:

• Tested new Enterprise server hardware - PowerEdge 28xx, and web-based management tools under development as well as sustaining existing ones.
• Tested the complete line of 8th Generation PowerEdge servers and hardware including storage enclosures remote access cards (DRAC), blades, and NAS systems.
• Setup RAID configurations on SCSI, SATA and motherboards.
• Remotely managed Linux systems via putty, CLI, and X windows interface.
• Applied LoadRunner client stress simulation tool against server while producing controlled and uncontrolled failures against hardware and software . Software/Tools: Red Hat Linux, Server 2003/2008, Active Directory Users and Computers, Group Policy, Sites and Services, DNS, DHCP, Dell OpenManage, Dell Server, VMware, Remedy Tracking System, SQL Server, LoadRunner, Ghost Enterprise Server.

Confidential, Houston, TX

Server Design & Support Analyst/Employee

Responsibilities:

• Regular travel to Charlotte, NC
• RAID configuration
• KVM switch installation and configuration
• HBA installation and configuration for connection to SAN
• Worked on migration from Windows NT 4.1 to Windows 2000 domain of 1300+ production and test servers, scheduling all activities that may impact users or the business in accordance with established policies and procedures.
• Administered Active Directory infrastructure while monitoring and tuning systems to achieve optimum performance.
• Interviewed internal department representatives and made recommendations for hardware.
• Created backup schedules, performed monitoring, support and updates.
• Regularly interfaced with hardware and software vendors for maintenance.
• Achieved fault tolerance by configuring NIC teams and RAID sets.
• Engaged in collaboration with application and network teams to address multi-layered issues.
• Software/Tools: Active Directory Users and Computers, Group Policy, Sites and Services, DNS, DHCP, Dell OpenManage, Dell Server Assistant, Marimba Deployment Tool, Tivoli Storage Manager, Remedy Tracking System, ArcServe, Backup Exec, SQL, Ghost Enterprise Server, VPN, Confidential App Manager