We provide IT Staff Augmentation Services!

System Administrator Resume

Berlin, CT

CAREER PROFILE:

  • Responsible, enthusiastic, results - oriented IT professional searching for a collaborative environment to apply my passion for technology and expand my knowledge professionally.
  • Accomplished support specialist with proven problem-solving and troubleshooting skills
  • Extensive technical background including hardware and software
  • Flexible, mission-driven, and team-oriented
  • Committed to the accomplishment of both team and individual goals
  • Ability to transform a deficiency to a proficiency when confronted with an challenge

TECHNOLOGIES:

Windows NT/2K/XP & Mac OS X

TCP/IP & Wireless Networking

IPC Phone Turret, Avaya One-X

MS Office 2K/XP/2K3/2K10

Printers, Scanners, Fax machines

Symantec Ghost

Active Directory Management

(Cisco, Checkpoint, & Juniper SSL) VPN

Blade & Thin Client (supported)

Client Firewall configuration

Bloomberg, ICAP, & Promark

Reuters, CQG, Trading Technologies (TT)

Blackberry (B.E.S. Administration)

Apple Mobile Device Management

Remedy/LANDesk/FootPrints Ticketing system

PROFESSIONAL EXPERIENCE:

Confidential - Berlin, CT

System Administrator

Responsibilities:

  • Sole onsite IT support for 400 end users (executives, engineers, manufacturing staff)
  • Administer 8-10 servers (application, file, licensing) via VSphere (Win.Server 2K8 R2, 2K12 R2, &2K16)
  • Address all L1& L2, most L3 level issues (escalation to senior engineers/vendors for national/global issues)
  • Active Directory and Group Policy management - (soon fully addressed by ADAXES; AD shell)
  • Administration of phones via Shoretel Director
  • Object management (Server 2008 R2& 2012 R2) via Active Directory, Group Policy, & Exchange 2010
  • Mobile device management via Active Sync & Airwatch
  • Patch management via WSUS (initially; now Batch Patch and SCCM)
  • Implement and troubleshoot 3rd vendor software (Ex. Loftware, Barcom, etc.)
  • Desktop image build and deployment via Dell Image Assist and SCCM
  • Inventory management and hardware/software procurement

Confidential, New York, NY

Sr. IT Support Engineer (Consultant)

Responsibilities:

  • End user support & trading desk support for local and remote offices
  • Support Microsoft Office 2013 and Lync 2013
  • Troubleshoot and support Cisco IP phone and IPC turrets
  • Remote access support for Cisco AnyConnect and Airwatch mobile device management
  • Establish/resolve issues pertaining to video conferencing via Polycom, Lync, or Crestron

Confidential, Stamford, CT

IT Support Engineer

Responsibilities:

  • Individually build, support, and manage office growth from 50-60 users to approximately 140 user for 2014.
  • Streamline workflow procedures, DLP, through close adherence of ITIL and industry best practices.
  • Provide onsite service for all hardware (PCs, printers, scanners, copiers, etc.)
  • Support market data applications: ICE, Bloomberg, CQGNet, X-Trader, FinCAD, BrokerTec, J-Trader, etc.
  • Provide basic (VDI creation, deployment, & resource allocation) VMware (via VSphere) and Citrix (XenApp) administration
  • Troubleshoot issues with Office 2010, Windows 7 Pro, and proprietary software
  • Setup Cisco IP phones via Cisco Call Manager and Cisco Unity Express
  • Connect IP phones, IPC turrets, and computers via patch connections in data closet
  • Create and administer user accounts via Active Directory (Server 2008 R2) & Exchange 2010
  • Coordinate move, add, and related changes for end user PCs
  • Setup & assist remote users with RSA (hard & soft) tokens & VPN connectivity via Cisco VPN (Mac & Windows)
  • Mobile device management for iPhones, IPads, Blackberry devices via ActiveSync and BES (5/10)
  • Work with 3rd party vendors to implement new hardware and software solutions
  • Manage video conferencing via Polycom (RMX) system, Microsoft Lync, and WebEx

Confidential, Wilton, CT

Sr. Desktop Support

Responsibilities:

  • Image, deploy, and relocate PCs
  • Troubleshoot software issues for Office 2010 and Windows 7 Pro
  • Administer user accounts via Active Directory and Exchange 2010
  • Provide onsite service for printers, scanners, and fax machines
  • Basic Citrix administration - application publishing and connectivity

Confidential, Greenwich, CT

Sr. Desktop Support

Responsibilities:

  • Provide IT support for approximately 200 people (executive staff. traders, quants, & back office personnel)
  • Image and troubleshoot workstations, blades, and thin clients
  • Image deployment via Symantec Ghost (HP workstations) & VSphere (VDIs connectivity via Wyse clients running VMware View).
  • Perform application installs for Microsoft Office, proprietary in house, and 3rd party trading applications
  • Account administration via Active Directory, Group Policy, and Microsoft Exchange
  • Respond & troubleshoot end user requests via "Service Now" ticketing system
  • Inventory asset management of all hardware at site via WASP management system
  • On-sight support/issue resolve for 3rd party trading applications (Bloomberg, Reuters, Market Axess, etc.)
  • Setup, service, and repair printer/scanner devices
  • Mobile device management for Blackberries, Androids, iPhones, and iPads via ActiveSync

Confidential, Greenwich, CT

IT Support Engineer

Responsibilities:

  • Provide onsite and remote support for over 170 SMB (Hedge funds & Trading firms)
  • Administer and troubleshoot both desktop and server related incidence
  • Setup and manage new and existing user accounts via Active Directory and MS Exchange 2010
  • Provide basic VMware administration - creation and deployment or virtual desktops and user pool association
  • Application deployment and inventory (hardware/software) reporting via Altiris.
  • Connect to Cisco Switches/Routers for basic port status and configuration
  • Manage firewalls, proxies, and spam filter portals across many diverse corporate environments
  • Troubleshoot IPC turret issues and perform basic Cisco IP phone configurations
  • Setup and support both (equity/commodity) related market data applications
  • Leverage MobileIron, Good Technology, and Zenprise for mobile device management of idevices & Androids
  • Actively revise and implement (processes/documentation) for group tasks as needed

Confidential, Westport, CT

IT Consultant

Responsibilities:

  • Work with propriety systems to manage inventory and client issue resolution
  • Contribute to process improvements and efficiencies through the sharing of industry experience
  • Leverage interdepartmental resources (people/processes) to provide excellent client service

Confidential, White Plains, NY

Sr. Desktop Services Specialist

Responsibilities:

  • Service as the only onsite tech for the corporate office providing “white glove” level of service to executive members (CEO, CFO, CIO, President, and Directors)
  • Manage day to day team efforts across multiple time zones via Microsoft SharePoint
  • Manage user and group accounts via Windows Server 2008 R2
  • Create new user email accounts and mailboxes via Exchange 2010
  • Copying of incoming/outgoing emails to specified users
  • Archiving individual email account in Exchange & Outlook 2010
  • Assign and manage Blackberry devices with BES
  • Support idevices and Androids via Good Technology
  • Troubleshoot printers, scanners, fax machines, and WLAN (connectivity issues)
  • Image desktop and laptop workstations
  • Provide video conferencing support for Cisco TelePresence endpoints and Polycom Unified Conference stations (CX5000).
  • Service (break fix) all onsite hardware (PCs & Macs)
  • Configure and troubleshoot VPN software (Cisco VPN)
  • Use of Microsoft Lync for in office communication and remote assistance.
  • Occasionally work within Citrix and VM environments.

Confidential, Stamford, CT

Sr. Desktop/ Trade Floor Support Specialist

Responsibilities:

  • Leverage “LANDesk” to run reports, deploy software packages, provide desktop support, and maintain compliance
  • Resolving user-based queries (e.g. missing trades, determining root cause of trade failure, pricing queries).
  • Utilize SQL scripts to query, modify, and generate reports from records.
  • Update and manage problem tickets appropriately.
  • Own all issues raised through to closure regardless of which team or vendor ultimately resolves the issue
  • Escalate issues based on time spent troubleshooting and/or severity of issue.
  • Raise defect reports to build team and/or vendors (where appropriate) for code amendment.
  • Share/document ideas, solutions, improvements and process efficiencies with team
  • Leverage appropriate infrastructure support resources to resolve business impacting issues
  • Implement ITIL best practices for operational workflow and strategic planning
  • Provide video conferencing support for Cisco TelePresence endpoints.
  • While primarily a Windows shop, I also supported Apple hardware & software (iPad, iPhone, MBP, Mac OS X) with relation to business
  • Administer user accounts via Active Directory
  • Setup, modify, and permission user (traders, schedulers, credit, operations, front/middle/back office & developers) accounts for internal proprietary applications
  • Utilize the “FootPrints” ticketing system to track, troubleshoot, and log solutions for tickets
  • Configure (thin clients), support, and troubleshoot issues with blade/ thin client technology
  • Sort printer related issues in and outside of Citrix
  • Troubleshoot and support remote user connectivity via Juniper SSL VPN connection.
  • Address issues regarding connectivity and functionality for the following applications: Reuters 3000Xtra, Bloomberg, CQG, ICAP, Promark, Trading Technologies, FX All
  • Serve as an ICE, Bloomberg, and Reuters administrator for new user setup & existing user request
  • Resolve issues regarding data links between Reuters, Bloomberg, & ICE to excel
  • Troubleshoot .NET related issues with proprietary applications designed to leverage the framework
  • Support video conferencing for Polycom’s RealPresence products
  • Moderate (add/remove lines and float/swap buttons) support of IPC phone turrets
  • Support (BES Administration) blackberry related issues (including Reuters and Bloomberg on blackberry)
  • Expedite the handling of high level issues by contacting appropriate groups / vendors
  • Provide after hour support for domestic users and remote offices (London, Geneva, Singapore)
  • Train junior and senior team members on proprietary applications & protocols
  • Assess and maintain disaster recovery site hardware and software.
  • Occasionally visit home offices to setup and/or remedy wireless VPN connections
  • Provide exclusive “White Glove” level of service to high level executive members (CIO, CFO,CEO, President, Directors, Managing Directors, Departmental Head Traders)
  • Support executive home user’s Mac/PC environments

Confidential, Stamford, CT

IT/-Trade Floor Technician

Responsibilities:

  • Maintain the functionality and stability of client workstations
  • Deploy and migrate operating systems (Windows XP), system upgrades and software patches
  • Problem-solve issues concerning Microsoft Office 2003 suite, Outlook 2003 and various other software programs
  • Blackberry management via BES
  • Responsible for the company wide (170 users) deployment of Office 2003
  • Work closely with vendors to troubleshoot (hardware/software) issues
  • Bloomberg, Thomson One, & Fidessa - Market Data admin for the Sales/Trading/Analyst groups.
  • Install, configure and maintain Bloomberg equipment
  • Create, modify and update images for individual and department user profiles
  • Trace and patch phone, pc, & printer connections via data center switches & 110 punch-down blocks
  • Troubleshoot and perform routine maintenance on office printers

Hire Now