CAREER PROFILE:

• Responsible, enthusiastic, results - oriented IT professional searching for a collaborative environment to apply my passion for technology and expand my knowledge professionally.
• Accomplished support specialist with proven problem-solving and troubleshooting skills
• Extensive technical background including hardware and software
• Flexible, mission-driven, and team-oriented
• Committed to the accomplishment of both team and individual goals
• Ability to transform a deficiency to a proficiency when confronted with an challenge

TECHNOLOGIES:

Windows NT/2K/XP & Mac OS X

TCP/IP & Wireless Networking

IPC Phone Turret, Avaya One-X

MS Office 2K/XP/2K3/2K10

Printers, Scanners, Fax machines

Symantec Ghost

Active Directory Management

(Cisco, Checkpoint, & Juniper SSL) VPN

Blade & Thin Client (supported)

Client Firewall configuration

Bloomberg, ICAP, & Promark

Reuters, CQG, Trading Technologies (TT)

Blackberry (B.E.S. Administration)

Apple Mobile Device Management

Remedy/LANDesk/FootPrints Ticketing system

PROFESSIONAL EXPERIENCE:

Confidential - Berlin, CT

System Administrator

Responsibilities:

• Sole onsite IT support for 400 end users (executives, engineers, manufacturing staff)
• Administer 8-10 servers (application, file, licensing) via VSphere (Win.Server 2K8 R2, 2K12 R2, &2K16)
• Address all L1& L2, most L3 level issues (escalation to senior engineers/vendors for national/global issues)
• Active Directory and Group Policy management - (soon fully addressed by ADAXES; AD shell)
• Administration of phones via Shoretel Director
• Object management (Server 2008 R2& 2012 R2) via Active Directory, Group Policy, & Exchange 2010
• Mobile device management via Active Sync & Airwatch
• Patch management via WSUS (initially; now Batch Patch and SCCM)
• Implement and troubleshoot 3rd vendor software (Ex. Loftware, Barcom, etc.)
• Desktop image build and deployment via Dell Image Assist and SCCM
• Inventory management and hardware/software procurement

Confidential, New York, NY

Sr. IT Support Engineer (Consultant)

Responsibilities:

• End user support & trading desk support for local and remote offices
• Support Microsoft Office 2013 and Lync 2013
• Troubleshoot and support Cisco IP phone and IPC turrets
• Remote access support for Cisco AnyConnect and Airwatch mobile device management
• Establish/resolve issues pertaining to video conferencing via Polycom, Lync, or Crestron

Confidential, Stamford, CT

IT Support Engineer

Responsibilities:

• Individually build, support, and manage office growth from 50-60 users to approximately 140 user for 2014.
• Streamline workflow procedures, DLP, through close adherence of ITIL and industry best practices.
• Provide onsite service for all hardware (PCs, printers, scanners, copiers, etc.)
• Support market data applications: ICE, Bloomberg, CQGNet, X-Trader, FinCAD, BrokerTec, J-Trader, etc.
• Provide basic (VDI creation, deployment, & resource allocation) VMware (via VSphere) and Citrix (XenApp) administration
• Troubleshoot issues with Office 2010, Windows 7 Pro, and proprietary software
• Setup Cisco IP phones via Cisco Call Manager and Cisco Unity Express
• Connect IP phones, IPC turrets, and computers via patch connections in data closet
• Create and administer user accounts via Active Directory (Server 2008 R2) & Exchange 2010
• Coordinate move, add, and related changes for end user PCs
• Setup & assist remote users with RSA (hard & soft) tokens & VPN connectivity via Cisco VPN (Mac & Windows)
• Mobile device management for iPhones, IPads, Blackberry devices via ActiveSync and BES (5/10)
• Work with 3rd party vendors to implement new hardware and software solutions
• Manage video conferencing via Polycom (RMX) system, Microsoft Lync, and WebEx

Confidential, Wilton, CT

Sr. Desktop Support

Responsibilities:

• Image, deploy, and relocate PCs
• Troubleshoot software issues for Office 2010 and Windows 7 Pro
• Administer user accounts via Active Directory and Exchange 2010
• Provide onsite service for printers, scanners, and fax machines
• Basic Citrix administration - application publishing and connectivity

Confidential, Greenwich, CT

Sr. Desktop Support

Responsibilities:

• Provide IT support for approximately 200 people (executive staff. traders, quants, & back office personnel)
• Image and troubleshoot workstations, blades, and thin clients
• Image deployment via Symantec Ghost (HP workstations) & VSphere (VDIs connectivity via Wyse clients running VMware View).
• Perform application installs for Microsoft Office, proprietary in house, and 3rd party trading applications
• Account administration via Active Directory, Group Policy, and Microsoft Exchange
• Respond & troubleshoot end user requests via "Service Now" ticketing system
• Inventory asset management of all hardware at site via WASP management system
• On-sight support/issue resolve for 3rd party trading applications (Bloomberg, Reuters, Market Axess, etc.)
• Setup, service, and repair printer/scanner devices
• Mobile device management for Blackberries, Androids, iPhones, and iPads via ActiveSync

Confidential, Greenwich, CT

IT Support Engineer

Responsibilities:

• Provide onsite and remote support for over 170 SMB (Hedge funds & Trading firms)
• Administer and troubleshoot both desktop and server related incidence
• Setup and manage new and existing user accounts via Active Directory and MS Exchange 2010
• Provide basic VMware administration - creation and deployment or virtual desktops and user pool association
• Application deployment and inventory (hardware/software) reporting via Altiris.
• Connect to Cisco Switches/Routers for basic port status and configuration
• Manage firewalls, proxies, and spam filter portals across many diverse corporate environments
• Troubleshoot IPC turret issues and perform basic Cisco IP phone configurations
• Setup and support both (equity/commodity) related market data applications
• Leverage MobileIron, Good Technology, and Zenprise for mobile device management of idevices & Androids
• Actively revise and implement (processes/documentation) for group tasks as needed

Confidential, Westport, CT

IT Consultant

Responsibilities:

• Work with propriety systems to manage inventory and client issue resolution
• Contribute to process improvements and efficiencies through the sharing of industry experience
• Leverage interdepartmental resources (people/processes) to provide excellent client service

Confidential, White Plains, NY

Sr. Desktop Services Specialist

Responsibilities:

• Service as the only onsite tech for the corporate office providing “white glove” level of service to executive members (CEO, CFO, CIO, President, and Directors)
• Manage day to day team efforts across multiple time zones via Microsoft SharePoint
• Manage user and group accounts via Windows Server 2008 R2
• Create new user email accounts and mailboxes via Exchange 2010
• Copying of incoming/outgoing emails to specified users
• Archiving individual email account in Exchange & Outlook 2010
• Assign and manage Blackberry devices with BES
• Support idevices and Androids via Good Technology
• Troubleshoot printers, scanners, fax machines, and WLAN (connectivity issues)
• Image desktop and laptop workstations
• Provide video conferencing support for Cisco TelePresence endpoints and Polycom Unified Conference stations (CX5000).
• Service (break fix) all onsite hardware (PCs & Macs)
• Configure and troubleshoot VPN software (Cisco VPN)
• Use of Microsoft Lync for in office communication and remote assistance.
• Occasionally work within Citrix and VM environments.

Confidential, Stamford, CT

Sr. Desktop/ Trade Floor Support Specialist

Responsibilities:

• Leverage “LANDesk” to run reports, deploy software packages, provide desktop support, and maintain compliance
• Resolving user-based queries (e.g. missing trades, determining root cause of trade failure, pricing queries).
• Utilize SQL scripts to query, modify, and generate reports from records.
• Update and manage problem tickets appropriately.
• Own all issues raised through to closure regardless of which team or vendor ultimately resolves the issue
• Escalate issues based on time spent troubleshooting and/or severity of issue.
• Raise defect reports to build team and/or vendors (where appropriate) for code amendment.
• Share/document ideas, solutions, improvements and process efficiencies with team
• Leverage appropriate infrastructure support resources to resolve business impacting issues
• Implement ITIL best practices for operational workflow and strategic planning
• Provide video conferencing support for Cisco TelePresence endpoints.
• While primarily a Windows shop, I also supported Apple hardware & software (iPad, iPhone, MBP, Mac OS X) with relation to business
• Administer user accounts via Active Directory
• Setup, modify, and permission user (traders, schedulers, credit, operations, front/middle/back office & developers) accounts for internal proprietary applications
• Utilize the “FootPrints” ticketing system to track, troubleshoot, and log solutions for tickets
• Configure (thin clients), support, and troubleshoot issues with blade/ thin client technology
• Sort printer related issues in and outside of Citrix
• Troubleshoot and support remote user connectivity via Juniper SSL VPN connection.
• Address issues regarding connectivity and functionality for the following applications: Reuters 3000Xtra, Bloomberg, CQG, ICAP, Promark, Trading Technologies, FX All
• Serve as an ICE, Bloomberg, and Reuters administrator for new user setup & existing user request
• Resolve issues regarding data links between Reuters, Bloomberg, & ICE to excel
• Troubleshoot .NET related issues with proprietary applications designed to leverage the framework
• Support video conferencing for Polycom’s RealPresence products
• Moderate (add/remove lines and float/swap buttons) support of IPC phone turrets
• Support (BES Administration) blackberry related issues (including Reuters and Bloomberg on blackberry)
• Expedite the handling of high level issues by contacting appropriate groups / vendors
• Provide after hour support for domestic users and remote offices (London, Geneva, Singapore)
• Train junior and senior team members on proprietary applications & protocols
• Assess and maintain disaster recovery site hardware and software.
• Occasionally visit home offices to setup and/or remedy wireless VPN connections
• Provide exclusive “White Glove” level of service to high level executive members (CIO, CFO,CEO, President, Directors, Managing Directors, Departmental Head Traders)
• Support executive home user’s Mac/PC environments

Confidential, Stamford, CT

IT/-Trade Floor Technician

Responsibilities:

• Maintain the functionality and stability of client workstations
• Deploy and migrate operating systems (Windows XP), system upgrades and software patches
• Problem-solve issues concerning Microsoft Office 2003 suite, Outlook 2003 and various other software programs
• Blackberry management via BES
• Responsible for the company wide (170 users) deployment of Office 2003
• Work closely with vendors to troubleshoot (hardware/software) issues
• Bloomberg, Thomson One, & Fidessa - Market Data admin for the Sales/Trading/Analyst groups.
• Install, configure and maintain Bloomberg equipment
• Create, modify and update images for individual and department user profiles
• Trace and patch phone, pc, & printer connections via data center switches & 110 punch-down blocks
• Troubleshoot and perform routine maintenance on office printers