SUMMARY:

• Around 12 years of IT experience in Administration and Support for Citrix Metaframe XP3/PSP 4.0/4.5, XenApp 5.0/6.0/6.5/7.0/7.5 , XenDesktop 5.5/5.6/7.1, XenServer 5.6/6.0/6.1.0 , NetScaler MPX 7500/9500/8200/8800 & VMware 3.0/4.0/5.0 and Windows NT/ 2003/2008/2008 R2/2012/2012 R2/2016 Servers.
• Adept in analyzing information system needs, evaluating end - user requirements, custom designing solutions, troubleshooting for complex information systems management. Knowledge & Practice of ITIL Processes.
• Provided 24*7 Support on Windows, Citrix, VMware to US, UK and India based Customers for mixed environment for diverse range of Industry like Banking & Financial, Pharmacy & Manufacturing etc.
• Strong customer service ethic, written and verbal communications skills, able to coordinate with C-level, present technical data to peers, strong problem-solving skills, experience managing 3rd party service providers and IT projects with ITIL practices.

TECHNICAL SKILLS:

Operating Systems: Windows XP/Vista/7/10, Server 2000/ 2003/2008/2008 R2/2012/2012R2/2016

Services & Administration: Active Directory, ADSI, DNS, DHCP, IIS, DFS, WMI, File Server, Print Server, Power Shell Scripting, VBScript, vCenter Operations Manager, vSphere.

Software Packages: Citrix Metaframe XP, Citrix XenApp5/6/6.5, Citrix Presentation Server 4.5, Citrix Provisioning Server 5.6/6, XenDesktop 5.5/5.6/7.0, XenServer 5.6/6.0/6.1, Active Directory, Group Policy, Microsoft System Center Configuration Manager (SCCM), Microsoft APP-V & Remedy.

PROFESSIONAL EXPERIENCE:

Confidential, San Mateo, CA

Windows/Citrix Engineer

Responsibilities:

• Successfully streamed & published various applications and desktops on XenApp 6.5/7.6.
• Migration from XenApp 6.5 to 7.6 with implementation of Provisioning Services.
• Install, maintain & monitor Citrix-7.6/6.5 Server making sure they are up-to-date with latest rollup hot fix and service packs as well windows server update.
• Ability to establish best practices for monitoring and forecasting of system/application capacity.
• Supporting Netscaler including Load Balancing, High Availability, FIPS (federal Intrusion Prevention NetScaler Appliances), Global Server Load Balancing, SSL offloading, s, URL rewrites and responder redirect policies, AppExpert, SSL VPN, WI/Storefront to Application Firewall.
• Microsoft Active Directory domain architecture - DNS, DHCP, WSUS, WDS, DFS, and GPO.
• Managing the infrastructure including Windows Server, VMware/Hyper-V, evault/Veeam,
• Perform system and application monitoring using Nagios & Solar Winds, verifying the integrity and availability of all resources and responding to troubleshooting issues as needed.

Confidential, Fort Worth, TX

Windows / Citrix Engineer

Responsibilities:

• Strong understanding of Citrix ICA client types - PN, PNA, Web, Wyse - D10, T10 & V10.
• Strong Knowledge of AppSense to create appsense profiler, configure personalization profile, using Appsense for any personalization.
• Setup and configure MDX and VPX Netscalers for Load balancing, MDM, Exchange, SSL VPN Access gateway.
• Installation and Configuration for XenApp 6.5 Server for development, Model and production environment and publishing business applications as per project requirement.
• Strong Knowledge and experience with load testing methodologies to properly size Citrix XenApp/XenDesktop.
• Group Policy management for XenApp and XenDesktop farm using group policy and using PowerShell for import and export of policies.
• Designed Active Directory from scratch, OU, GPO, Sites and replications between sites from all over the world in-house data centres and cloud based infrastructures.
• Configuring NetScaler integration for StoreFront and active directory.
• XenDesktop resource utilisation analysis using perfmon and foglight.
• Supported critical systems and business applications running on Windows infrastructure.

Confidential, Charlotte, NC

Citrix Engineer

Responsibilities:

• Installation and Configuration for XenApp 6.5 Server for development, Model and production environment and publishing business applications as per project requirement.
• Configuring Appsense as client requirement and personalizationrequired.
• Installation and configuration for XenDesktop controller and Citrix Provisioning Server for development, Model and production environment and creating desktops as per business need.
• XenDesktop migration from Windows XP to Windows 7 and deploying Windows and Citrix policies.
• Creating template for VMware host performing sysprep, cloning VM and creating new hosts.
• Creating gold build specific to project and updating periodically for operating system and application patches.
• Installation and configuration for AppDNA and performance assessment for Windows XP to Windows-7 application migration and compatibility assessment.
• Upgrading XenDesktop 5.6 to 7.1 for Mortgage Business User.
• Creating XenApp 7.5 / XenDesktop 7.5 development farm environment as a request of proposal for business unit.

Confidential, San Diego, CA

Sr. Citrix Administrator

Responsibilities:

• Responsible for configuring citrix servers within the farm as well as managing user published desktop and applications for 40 XenApp Server farm.
• Use Citrix Edgesight to find and troubleshoot errors. In many cases problems were found and corrected before users reported them.
• Lead Engineer for upgrade of a hybrid domain of Citrix presentation server 4.0 and 4.5 to Citrix XenApp 6.5 in process and completed for test Users.
• Proof of concept solution presented to client for XenDesktop 5.6 to XenDesktop 7.1 upgrade.
• Act as an escalation point for Incidents, service request and problem ticket related to Citrix XenApp, XenDesktop and XenServer.
• Responsible for sequencing and testing applications to be deployed in our Application Virtualization Environment.
• Policy administration, Network and local printer management, Administrative Configuration, Remote Console Connections, Configuration Logging, Display and Speed Screen Configuration, Session Performance Configuration, XenApp Security, ICA Encryption & Citrix SSL.
• Configured NetScaler for SSL & it’s s and for ICA proxy.
• Responsible for designing and implementing a disaster recovery plan for our citrix farm environment, utilizing NetScalers to load balance across two different zones in the Farm utilizing Citrix’s Zone P Failover.

Confidential, Irving, TX

Sr. Citrix Administrator

Responsibilities:

• Managed 45 XenApp 5.0 farm consisted of 2 XenApp 5.0 Web Interface server, Citrix secure gateway server and 1 XenApp license server managing 3000 Users.
• Upgraded 2,000 users from presentation server 3.0 to XenApp 5.0 Farm.
• Managing Citrix Server with Load Balancing, Resources Manager, Web Interface and Secure Gateway and Installing Applications, Service Packs & Hotfixes and Application Installation.
• Engaged in the architecture, planning, redesign and implementation of XenApp 5.0. This new Citrix farm was to consolidate and upgrade all the other farms into one for all the location for over 3,000 users.
• Installation, configuration and troubleshooting for XenDesktop 5.6 and submitted proof of concept for XenDesktop7.0 upgrade.
• Implementation of Citrix Netscaler MPX 7500/9500 in coordination with vendor forming centralized remote access location and pre-authentication policy.
• Day to day and on call support for Citrix related issues, Identified and fix applications related issues and work closely with application support specialist.

Confidential, LaGrange, IL

Sr. Citrix Administrator

Responsibilities:

• Managed hybrid domain of Citrix presentation server 4.0 & 4.5 consisted of 40 Windows 2003 Servers, 2 Web Interface Servers, Citrix secure gateway server and Citrix license server for 1800 Users.
• Installing citrix presentation server 4.0, Monitoring license management console, Administrating access management console, Installing and Configuring Web Interface & Installation Manager.
• Configuring Load Management, Load Balancing Process, Preferential Load Balancing, Load Calculation, Load Evaluator Configuration and Load Monitoring.
• Installation, configuration and troubleshooting for Xendesktop 5.5 & 5.6. Administration, Support and Maintenance for XenDesktop using XenDesktop studio and XenDesktop controller.
• Implementation of 4 Citrix Netscaler MPX7500 application gateway appliances creating a single point of global entry for remote application users.
• Delivering Applications and Content, Resource Publishing, Advanced Published, Resource Settings, Published Resource Management, Streaming Applications, Application Streaming Components Overview, Application Streaming Communications.

Confidential, Green Bay, WI

Sr. Citrix Administrator

Responsibilities:

• Managed hybrid domain of Citrix presentation server 4.0& 4.5 consisted of 150 Windows 2003 Servers, Web Interface Servers, Citrix secure gateway server and Citrix license server for 25,000 Users.
• Provide Citrix Administration break fix services to existing clients per service level agreements.
• Act as a single point of contact for any issues for Citrix presentation server.
• Upgraded Citrix Metaframe XP to Presentation Server 4.0 farm.
• Create citrix profiles, policies and procedure. Generate policies for printing and load balancing.
• Introduced Citrix Application Delivery Streaming platform alternative, Features, Design Citrix Solution, Prepare Organization for an Application End to End Delivery experience.

Confidential

Citrix Administrator

Responsibilities:

• Managed Citrix presentation server 3.0 consisted of more than 200Windows 2003 Servers, Web Interface Servers, Citrix secure gateway server and Citrix license server for more than 40,000 Users.
• Implemented Secure Gateway Internal / External and Web Access hosting Citrix presentation server 3.0 at the same site.
• Installed &published applications for users. Install Citrix & Application related patches on the servers via Installation Manager.
• Managing Citrix Server with Load Balancing, Resources Manager Server, Web Interface Server and Secure Gateway.
• Act as a single point of contact for any issues for Citrix presentation server.
• Administering the Citrix Farm and VMware as per Client requirements.

Confidential

Citrix Administrator

Responsibilities:

• Support and Maintenance for Windows 2003 Metaframe XP Servers. Farm consisted of more than 300 Windows 2003 Server.
• Installed &published applications for users. Install Citrix & Application related patches on the servers via Installation Manager.
• Publish Application and Create Policy on Citrix Farm. Architecture and Communication, Print Driver Management and Client Printer Policies.
• Managing Citrix Server with Load Balancing, Resources Manager Server, Web Interface Server and Secure Gateway.
• Introduced Citrix Application Delivery Streaming platform alternative, Features, Design Citrix Solution, Prepare Organization for an Application End to End Delivery experience.
• Act as a single point of contact for any issues for Citrix presentation server.
• Provide 24x7 on-call support as part of rotating team coverage.

Confidential

Citrix / Windows Administrator

Responsibilities:

• Building a Project Plan for Managing and Deploying Citrix Metaframe XP.
• Create Citrix Profiles, Policies and Procedure. Generate Policies for printing and Load Balancing.
• Remote Console Connections, Configuration Logging, Display and Speed Screen Configuration, Session Performance Configuration, XenApp Security.
• HW capacity planning / Performance monitoring.
• Managing Citrix Server with Load Balancing, Resources Manager Server, Web Interface Server and Secure Gateway.
• Act as a single point of contact for any issues for Citrix presentation server.
• Provide real time application performance and end user experience feedback to assist in enhancing the end user experience.
• Managing Citrix Server with Load Balancing, Resources Manager Server, Web Interface Server and Secure Gateway.