SUMMARY:

• Part of an active windows 10 migration for over 10,000 users.
• Knowledge of Active Directory, DHCP, DNS.
• Have worked with multiple Routing protocols (Eiigrp, Ospf, BGP,Ripv2)
• Installed Router and switch racks.
• Configure layer 2/3 Cisco switches, routers and Access Control for networks.
• Installed Cisco Access Points and configured ASA firewalls.
• Configured ether channels using LACP and PAGP protocols.
• Backed up configurations to TFTP server.
• Install applications and printers, map network drives, set up outlook profile.
• Troubleshoot various users’ issues such as profile, network drives, printers, applications. outlook, login, etc.
• Image Dell Optiplex 30/40 and Citrix Wyse devices with Windows 10 image.
• Perform Site survey and to gather information for migration.
• Deploy Citrix thin clients and PCs to Windows 10.
• Engaged with different teams to complete users’ migration.
• Work in a team with Project Manager to complete daily requirements.
• Excellent communication skills with the team and the users.

TECHNICAL SKILLS:

Protocol: AD, DNS, DHCP, TCP/IP, LAN, WAN, Firewall, VPN, RDC, PXE BOOT,, Routing protocols EIGRP, OSPF, BGP, RIPV2, STP, VLAN, FTP

Operating Systems: Windows 7, Windows 8/8.1, Windows 10, Windows Server 2008/R2, Windows Server 2012/R2

Citrix Infrastructure: XenApp 6.0/6.5/ 7.x, Xen Desktop 5.6/7.5, Provisioning Server 6.1, Citrix access gateway 4.5/4.6, StoreFront 2.6/3.0 x NetScaler 10.x, Appsense, ICA, FMA, Citrix receiver 4.11

Application: Microsoft office 2016, Adobe suite, VNC viewer, Putty, Legacy applications, Oracle, Attachmate Reflection, Tectia Client, Printer Logic

Hardware: Dell Optiplex 30/40, 30/50 Dell Wyse 50/10 Thin Client, Dell Wyse 30/40 Client, Cisco Catalyst Layer 2 Ethernet Switch, Cisco 2620XM Router

PROFESSIONAL EXPERIENCE:

Confidential

Windows/Citrix Support/Team Lead

Responsibilities:

• Part of Windows 10 migration team with over 10,000 users.
• Perform site survey for the user and address any specific application for a department.
• Backed - up and restored end user data (PDF, Word, PST files) to USB drives, external hard drives, and network drives.
• Image and configure personal computers and thin client devices, using Microsoft Desktop Tools (MDT) and NCHC Clonezilla, PXE Boot.
• Replace Dell OptiPlex computer parts such as CPU, GPU, RAM and any hardware.
• Assisted with configuration of Cisco Catalyst Layer 2 Ethernet Switch.
• Assisted with configuration of Cisco 2620XM router for EIGRP, OSOF.
• Configure and deploy Windows 10 PCs and Wyse thin client (30/40) on daily basis.
• Install printers via print logic and print server to user’s profile.
• Provide post deployment support for 3 days for the user in case any issues come up.
• Use Windows server 2012R2 Active Directory to reset user accounts, add users accounts, add workstations to the domain.
• Resolve any printers, outlook, application connectivity and profile related issues for users.
• Work with WDM server team to ensure that the PCs and thin clients are in proper group.
• Coordinate with Citrix team to ensure that users can access their profiles and programs from Citrix Server.
• Update record in Service Now ticketing system to ensure the placement of the assets for the asset management team.
• Acquire licenses from software asset management for all the licensed application upgrades.
• Coordinates with Technical Project Managers for day to day activities.
• Excellent communication skills with the team and the users.

Confidential

Windows Technical Support

Responsibilities:

• Set up workstations and installed software for incoming user.
• Backed-up and restored end user data (PDF, Word, PST ETC) to USB drives, external hard drives, and network drives
• Imaged and configured PCs and Citrix thin client devices using Microsoft Desktop Tools (MDT) and Symantec Ghost.
• Installed and configured various Legacy, Microsoft and Adobe applications on user’s profile.
• Ensured the connectivity of the printers and network drives.
• Used Windows server 2012R2 Active Directory to add and reset users’ account.
• Added PCs and Citrix devices in Active Directory and join the machines to the domain.
• Imaged Mac desktop to Windows 7 using Casper Suite Imaging software.
• Worked with Citrix team to ensure user profiles are provisioned for Citrix.
• Configured Medcart for various NYU Langone hospitals.
• Updated service records of assets using Heat ticketing system.
• Connected users to HP and Canon printers using Printer Logic Web interface.
• Provided post migration support for end users.
• Worked in a team of 15 technicians to support users and reported to the technical Project Management our daily activity.

Confidential

Windows/Citrix Technical Support

Responsibilities:

• Troubleshot users’ issues remotely using Remote Desktop Connection (RDC) and SCCM Remote Viewer 2012.
• Configured and deployed new personal computers and Citrix Wyse thin clients (T10/D90).
• Installed and configured various software applications and network printers.
• Installed SCCM client on PCs for testing application compatibly for Windows 7.
• Migrated to Windows 7 and deploying PCs and WYSE thin client (T10/D90) devices.
• Provided post deployment desktop/thin client support for users after migration.
• Reimaged Wyse thin client devices (T10/D90) Series to Windows 7 Embedded Operating System using Ghost.
• Used Windows server’s 2008 Active Directory to reset user accounts, add users accounts, add workstations to the domain.
• Configured TCP/IP network, including DHCP, WINS and DNS settings for desktops, laptops and printers.
• Used Lancaster cable tester to ensure network cables are working properly.
• Connected users to HP and Canon printers using IP Mapping and printer queue.
• Worked with Network Ops to assure that network for devices are configured properly.
• Created site survey before deployment to understand the variety of different applications required for each department.
• Visited different depots and sites for deployment of PCs and Citrix devices.
• Reported daily work status to Project Managers for the assigned task.
• Team work and communicated with the technical team lead regarding the deployment.