SUMMARY:

• Atlassian Certified Jira Administrator having 5+ years as a dedicated professional using Subversion, GIT, JIRA, Atlassian Tools, IBM Rational Clear Case on Unix and Windows environment with Configuration Management, Build, Release Management and Quality Assurance
• Experience in maintaining Atlassian products likeJIRA, Confluence, Fisheye, Bamboo, Crowd etc.
• JIRAAdministration experience with customizingJIRAprojects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes etc.
• Experience in writingJiraAPI Tools to auto - move Service Desk tickets of one issue type to aJiraproject of another issue type and to extract the list ofJirausers with the respectiveJiraGroups and Project Roles
• Good experience in migrating corporate Linux servers from physical servers to Amazon AWS virtual servers
• Experience in software configuration management (SCM) like SVN, GIT, Perforce CVS and VSS.
• Implemented continuous build and continuous integration & deployment process using tools like Jenkins and bamboo etc.
• Used eazyBI for reports, charts, and dashboards add-on forJIRA.
• Attended in planning meetings which includes project managers, business analysts and team members to analyze project plan and business requirements.
• Prepared detailed functional design documents (FDD) to translate the business requirements specified in functional requirement document (FRD) into programmed application modules.
• Organized and attended code review meetings to discuss the application changes and to ensure aligned to predefined architecture designs..
• Experience in Identifying, debugging and troubleshooting application code-related issues in production.
• Capable to keep track of issues & requests and ensure proper follow-up to closure.
• Strong knowledge onJIRAadministration andJIRAworkflow design andJIRAservice desk.
• Experience in MVC Architecture and industry standard frameworks.
• Have been working on Query optimization, functions and Stored Procedures and other database objects. Worked on Oracle9i, 10g and 11g, MySQL.
• Developed ANT scripts to build and deploy Java web applications and Experience in using frameworks like JUnit for unit testing of the modules, and version control management tools like CVS, Subversion and log4J for logging.
• Hands-on experience to Scrum Agile model, XP Practices like Pair Programming and Test-Driven Development (TDD).
• Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository.

TECHNICAL SKILLS:

Operating Systems: SCO UNIX, SUN Solaris, Windows NT, Windows 98/95/2000/XP, Windows 3.11, MS-DOS, Ubuntu, Red hat

Languages: C, C++, JAVA, VB.NET, ASP.NET, C#

Database: Oracle 10g and 9i, Relational DBMS, PL/SQL, SQL 2005 and Enterprise

Scripting Languages: JavaScript, Shell, XML, HTML, VB script, Batch script, Ant, Maven

Tools: MS Office Suite, OPNET, JIRA, Confluence

Build Tools: ANT, Maven, MS build, Cruise Control and Hudson

SCM Tools: CVS, SVN, GIT, Clear Case, TFS 2010, Star Team, Perforce

Processes: SCM, SQL, Work Flows, Continuous Integration.

WORK EXPERIENCE:

JIRA Administrator

Confidential, Iowa

Responsibilities:

• JIRAcustomization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.
• Coordinated with team leads to determine needs and how best to implementJIRAwithin department.
• Monitor theJirahosted servers and responded quickly to issues in case of application is down and update Appmontickets in such cases.
• Monitored the logs in case of improper functionality ofJira/confluence for exceptions and Apply the changes onJiraas per Atlassian KB (considering the type of exception)
• Installed newJirainstances when requested by a division and upgradedJirain production considering the number of projects and issues to improve the performance.
• Installed and managed plugins forJirain production environment such as JEMH, Script Runner, Outlook integration forJIRA, JQL Tricks, CCC Last Comment, REST API Browser,JiraSuite Utilities and other.
• Customized migratedJIRAprojects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
• Created and configured newJIRAprojects and worked with departments to maintain existingJIRAprojects.
• Coordinate and Lead onsite/offshore team to implement Clover POS application utilizing scrum model.
• Performed application and system administration tasks, including data backups and scheduled jobs.
• MaintainedJIRAteam Confluence System Engineering pages that included: Process Flow Management, Team Requirements, Roles and Responsibilities, and COP User Metrics.
• Tested Rest full API using postman according to business requirements and automated the regression testing using Http client in JAVA.
• In-depth understanding of the principles and best practices of Software Configuration Management (SCM) in Agile, Scrum, Clear case, Clear case to Stash Migration, Waterfall methodologies.
• Followed agile methodology, interacted with the client, provide/take feedback on the features, suggest/implement optimal solutions and tailored application to customer needs.
• Provided end-user for all Subversion (SVN) users to effectively use the tool.
• Up gradation, Migration and Fine tuning ofJira/Confluence instance.
• Architect, design and maintain automated build and deployment systems using Jenkins, Subversion, Maven and Nexus.
• Installed, Configured, Maintained and Administered the Atlassian suite which includesJIRA5.x/6.x, Confluence 4.x/5.x, Crowd 2.x and Bit-Bucket 3.x/4. x.
• Developed an Automated Build & Deployment Process across large Java projects using ANT/Maven. Worked on JQL (JiraQuery Language) filters, Dashboards, Gadgets for users.
• SetupJira& "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Worked as teamJIRAadministrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
• MaintainedJIRAteam and program tech lead with Change management review dashboards.
• MonitorJIRAlogs when performing migrations, troubleshooting user's/system issues.

Environment: JIRA7.1,Jira, HPQTP, Service desk, Bitbucket, Stash 3.3, Crowd 2.x, Confluence 3.0.x, GIT, JQL, SQL Ant, Maven, PERL, portfolio, Shell Scripts, UNIX, Linux, VMware, Zephyr, Infrastructure 4/5.

JIRA Admin/Atlassian Tools Administrator

Confidential, Pittsburgh, PA

Responsibilities:

• Experienced in using Atlassian products (JIRA, Confluence, Hip Chat, Bit bucket).
• Attended in planning meetings which includes project managers, business analysts and team members to analyze project plan and business requirements.
• I need to explain everything aboutJiraincluding versions, components, labels, workflow transitions, adding users asJirawatchers, about their permissions (roles: level of access), notifications.
• Creation of Dashboards, Scrum and Kanban boards by designing custom filters for end users.
• Provided ongoing support and configuration forJIRAprojects, workflows, screens, fields, permissions, and other administrative tasks.
• Experience in complete Software Development Life - Cycle (SDLC) process with expertise in Planning, Reviewing Specification, Documentation, Scheduling, Design, Development, Testing, Implementation and Maintenance of Applications.
• Contracted to serve as theJIRASystems Administrator for the internationalJIRA/Confluence infrastructure, including all associated programs, plug-in and systems.
• Created Custom workflows, custom screens and custom fields onJIRA.
• Created events, email notification schemes and assigned project roles onJIRA.
• Worked onJIRACloud as part of evaluation.
• Help users to have GIT web access.
• Worked on Add on such as Tempo Timesheets, HipChat and GitHub.
• Worked on IntegratingJIRAwith Confluence.
• Experience in Bugzilla toJiraMigration.
• Created custom dashboards, advance filters and formula-based fields.
• Created new permission scheme so end users only see the projects they need to see.
• Installed and upgradedJIRAin production to keep up to date.
• Configure theJIRAworkflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.
• Provided End- User onJIRASuite and documentation.
• Installed and ConfiguredJiraand Confluence on Ubuntu.
• Maintained and Support source code version control using Bitbucket and/or Git.
• Created a step by step guide to create a project inJIRA.
• Mentored several users in the use/functionality ofJIRA/GREENHOPPER.
• Worked on various add-ons inJirasuch as script runner.
• Worked onJIRAfor tracking and updating theJIRAtickets and per assigned.
• Created SSL or https to all the new migrated application for security purpose.
• Worked withJIRAService Desk 3.0.x to set up service desk, create service desk request types, and make queues for service desk teams.
• Worked with various teams on Setting newJIRA& Confluence instances for new teams
• SetupJIRA"Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Maintained and Support source code version control using Bit bucket and/or Git.
• Acted as Administrator forJIRAby creating user accounts, assigning users to proper groups, troubleshooting, and resolving any issues.

Environment: JIRA6.x & 7.x, Confluence 3.0.x, Bamboo,JIRAService Desk, Bit Bucket, Tomcat, Shell, GIT, Jenkins, UNIX, Linux, MySQL.

Confidential

Jira Admin

Responsibilities:

• Atlassian products JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types, various other scheme settings, post functions/validators with workflow transitions, custom configurations with add-ons/plug-in's and even more customizations with JIRA code, Jelly services and REST API.
• Responsible for supporting Engineers with the entire software tool DevOps development and managing all projects for Tools and Infrastructure team
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.
• Managed Jira users and created workflows, issues types, fields in production.
• Copiously used Jenkins everyday as a part of day-to-day deployments.
• Worked on Continuous Integration principles and practices for the Financial Projects using Jenkins.
• Investigating the Jenkins logs and troubleshooting to fix the issues for failed builds.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Extensively worked on UNIX Editor Commands to edit the logs.
• Responsible for managing, maintaining, and supporting Advanced Engineering Lab
• Installed and tested new versions of the tools and plug-ins to ensure compatibility research and utilize industry standard methods and techniques.
• Participated in learning of scripting languages such as UNIX and JAVA for project management.
• Reported performance related issues to management by analysis and tracking of existing systems.
• Track and manage bugs in software development.
• Upgraded all the plugins and applications (stash, confluence, JIRA, fish eye) and synced with the old production applications.
• Experienced in performing Atlassian installations and migrations and gained skills to schedule back- ups Integration
• Documented and reported the statuses of Deployment to Project Team and Management.
• Maintained build scripts for the application builds, Compiled and generated the packages and push it to Unix, Windows, and Linux platforms.
• Created user accounts, and technical documents documenting JIRA project configurations provided sessions

Environment: Jira 5.x/6.x, ANT, Maven, Stash 2.x, Crowd 2.x, Confluence 3.0.x, GIT, UNIX, Linux, J2EE, iLog JRules, PERL, Shell Scripts, SQL Server, Windows/NT