GOAL:

To become a part of an organization where learning and innovation are the order of the day and where I can use my knowledge and talent to the fullest extent possible, for the growth of the organization.\

SUMMARY:

• SME for Messaging, MS Exchange, Lync/Skype for Business Engineer and Azure.
• System administration/Engineering with 7 years of relevant experience in Microsoft Exchange 2010, Active Directory, Lync 2010/ Lync 2013 /Skype for Business 2015, EOP, ProofPoint, TrendMicro IMSVA SMTP Gateway, Source One Enterprise, Blackberry Enterprise Server, Call recorders, Diallers, WSUS, DFS, Lotus Domino, O365, Enduser support and related technologies.

TECHNICAL SKILLS:

Networking Skills: DNS, DHCP, Configuration and manage Exchange Server 2007 and Active Directory, IP Addressing, switch and panel connectivity in network, Small Wi - Fi Routers, knowledge of Switches and Routers and Network Printers.

Windows Environment: Installation and configuration of Different Windows Operating Systems like windows Server 2003,Windows server 2008, XP &, windows 7, Red Hat, Linux Zorine, Active Directory, User Management, DNS, DHCP, RIS, Daily Backup, Upgrading

Application Interaction s: Office (Word, Excel, Power Point & Outlook), Auto CAD, Acrobat reader, Window Live Meeting, Office communicator, Alice Mail Clients, Oracle ERP, Solid Edge, PDF Writer, Thunderbird Mail Client, Citrix Clint,, Antivirus.

Hardware Administration: Computer System, Motherboards, HDD Concepts, Installation, Configuration of Drivers, Software, Windows Registry, Modem, Printers i.e. Inkjet & Laser EPABX System & Key Phone And IP Phone.

PROFESSIONAL EXPERIENCE:

Confidential

Platform: Windows Server 2008, Windows Server 2012

Application: MS Exchange 2010\2016 Server, MS office 365, EOP, Proofpoint, ScanMail, O365, Skype for Business 2015.

Responsibilities:

• Handling messaging and collaboration related issue.
• Exchange 2010\2016 and office 365 user s management and break fix.
• Taking care of Post migration outlook client issues.
• Managing issues with Mobile device management.
• Monitoring Exchange server alerts and initiate action to fix.
• Working on P1\P2 cases escalated by Client team.
• Maintain and manage high availability to Exchange DB s.
• Coordinate with Microsoft for escalated issues.
• Message tracking, Mail flow issues and provide solution to clients.
• Exchange server health check and recommend the best practices
• Patch and configuration management of MS Exchange.
• EOP as SMTP Gateway.
• Licensing for O365 Users.
• Fix after Migration to O365.
• DirSync setup.
• Setup Hybrid environment with Exchange 2013 and O365.
• Create and fix the EV index related issue.
• Work Experience on Office 365 and hybrid scenarios (Exchange On premise and Online).
• End to end Exchange Migration experience between Exchange Organizations.
• End to end migration experience from Exchange On premise to Office 365.
• Knowledge on Azure Active Directory and Azure AD connect.
• Configuration, management and monitoring of Exchange on premise environment as listed below.
• Monitoring all Exchange ServicesAvailability and Performance - Patch management and minor updates (installation of service packs and patches) for Exchange servers.
• Monitor antivirus signature updates.Managing security and regulating client access to the Exchange InfrastructureServer Maintenance
• Cluster Management - Addition/Removal of DAG members, adding/Removing Database copiesMonitoring and troubleshooting Database Replicationperforming cluster drill as per requirement
• Mailbox Server Management - Mailbox database management (Creation/Deletion/Maintenance/Replication)Monitoring health of databases (free space, mailbox count, and log replication delays)Configuring Mailbox policies, Sharing policies, Retention policies, etc.Address Lists and Address Book management (Creating/Managing lists, address books and their distribution)Offline Address Book management (Regeneration and Distribution), Removal of mailboxes (in case an employee leaves the organization).
• Configuration and management of mail routing topology (Remote Domains, Accepted domains, Send Connectors, Global Transport Settings - Troubleshooting mail routing issuesMonitoring mail queuesCreate/Modify/Remove transport rulesManaging Email Address policiesTroubleshooting Internet bound SMTP mail routing.
• Configuring relay access on Mailbox servers for accepting SMTP emails from Application serversconfiguring client level access through Receive Connectors
• CAS Server Management - Managing CAS server arrays,Configuring OWA and ActiveSync policiesConfiguring and Managing access points for OWA, Outlook Anywhere and ActiveSync.Managing Offline Address Book distribution.
• Settings up policies for regulating the level of access given to sets of users.Recipient ManagementMailbox RestorationProcessing Mailbox Move requests.
• Troubleshooting mailbox corruption issues. Configuring mailbox level settings for individual or set of usersManaging Resource Mailboxes, Knowledge on PowerShell scripting.
• Vendor/Third party Co-ordination - Co-ordination with Microsoft for product related and 4th level issue. Conducting ExRAP on yearly or monthly basis in co-ordination with Microsoft.
• Coordinating with other support group for the dependent applications within the service linesReal time incidents (providing L2 and L3 support for Mail /user administration/issue)Informing any major problems, service breaks to stakeholders
• Performing critical changes and performance tuning on messaging servers.
• Handling tools like Remedy, Attending Cab meetings with clients for approval of changes.
• Managed messaging environment with Exchange Server 2010 and Office 365 in various locations.
• Ensuring highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting.
• Maintaining Server health by checking Performance monitor logs, disk- space utilization, Events viewer reporting and taking corrective measures
• Following procedures as per the ITIL Standard.
• Troubleshooting & Administration of Mail Routing / Mail Flow.
• Co-coordinating with local Level2 admin for resolving the issue.
• Monitoring Queues on all exchange Server, configured alerts.

Confidential

Responsibilities:

• Exchange 2010 with Hybrid O365 with 50000 Mailboxes.
• EDGE Servers for SMTP gateway.
• Working on AD Sync.
• Troubleshooting related to AD object sync issues.
• Working on Lync 2010 user related issues.
• Worked on In - place upgrade from Lync 2013 to SFB2015, fresh installation of Skype for Business server.
• Designing, Planning, Implementation and Support of Microsoft Lync Online/Lync 2015.
• Handling the prerequisite activities from offshore as suggested by Microsoft before implementation.
• Involved in all other prerequisite activities and post activities of Lync implementation.
• Enabling users for Enterprise Voice and Remote access for MS Lync Server.
• Troubleshooting Lync Issues (Using Lync Server Debugging Tool, Snooper, Net-mon, and Wireshark).
• Understanding and Installation of Lync server roles: Front-end, Back-end, Mediation, Monitoring, Archiving, Persistent chat, Edge server roles.
• Understanding of hardware load balancers with Lync.
• Knowledge on Voice policies, routes, dial plans, trunks, response groups, call admission control, conferencing policies, client version policies, Lync mobility and normalization rules.
• Integration of Exchange 2010 UM with Lync server 2013, performing the Lync DR procedure, installing the CU updates on the Lync 2015 servers.
• Worked on Requesting, Assigning, Importing, and Exporting of certificates on all server roles of Lync server 2013.
• End to End Skype 4 Business, Lync 2013, Lync 2010 and OCS 2007 R2 clients testing.
• Working on all levels of Lync 2013 and Lync 2010 end-user trouble-shootings.
• Worked on creating Change Requests, taking approval in CAB Meetings, performing the actions on the same and closing the CR as per ITIL process.
• Preparing Root Cause Analysis Reports for the outages.
• Worked on Problem tickets to find the fix for the long term persisting issues with the help of Microsoft.
• Calendar related issues.
• Outlook related issue.
• Handle escalated issue.
• Prepare Troubleshooting SOPs.
• Provide training to new joiners.
• Worked with IPSoft Global Service. From 8th Aug 2016 - Till 19th Sep 2017

Confidential

Windows System Administrator

Responsibilities:

• Working and implemented change as required to Support all exchange servers 2010, 2016, Lotus Domino Server.
• Health check of Exchange, AD and Lync Server.
• Managing Enterprise Vault server for Archiving of mailbox.
• Failover and failback at DB, server s level.
• Break fix of any services that impact to end users in anyway.
• Handling Exchange/Lync Application release/upgrade/maintenance activities. (E.g. Database recreation, Messaging tracking, Mailbox restores.)
• Troubleshooting issue related to Enterprise Vault and Archiving
• Managing and administrating Lync users and servers.
• Troubleshooting of SMTP servers, mail flow issues.
• Escalate the issue to vendor and coordinate with them to resolve.
• Managing Source One Storage (EMC) for Email archive solution.
• Managing Lotus Domino servers.
• Managing mail flow between Lotus and Exchange.
• Exchange Certificate Renewal.
• Managing retention policy as per defined policy by organization.
• Projects: Tellabs (Coriant)
• Mix Environment of Exchange 2007 and Office365 with Exchange Edge and EOP SMTP Gateway.
• Handling around 20000 Thousands Email account.
• Task related to Account creation, Deletion, Modification on Cloud and on premises.
• Adding accepted Domain when organization own a new Domain.
• Coordinate with DNS provider to get set all the records and requirement related to DNS.
• Synchronization related troubleshooting between On Premises and O365.
• Licensing to the mailbox on O365 as per the Organization Policy.
• Delisting the IP address if blocked.
• Fix the DNS record related issue.

Confidential

Exchange Administrator L2

Responsibilities:

• Implementation of Exchange 2010 with DAG and CAS Array for 8500 users throughout 38 Locations in Chhattisgarh.
• Daily operations in Exchange.
• Working thoroughly with Exchange Management Shell with scripts and required shell commands.
• Monthly mailbox statics report submitted to the client.
• Installation and configuration of Trend Micro IMSVA 8.2 for external Mail Gateway.
• Installation and configuration of Trend Micro Scan mail for Exchange
• Installation and configuration exchange server 2010 with DAG and CAS Array Environment.
• Implementing Security by configuring Anti - Spam Agents in Edge Transport Server
• Configured E-Mail Address Policies and Journaling throughout the Domain
• Experience in administering Exchange servers 2010 including installation, back-up, and troubleshooting
• Installation and Configuration of TrendMicro Interscan Massaging security Virtual Appliance 8.5 (IMSVA) and Trend Micro Scan mail for Exchange 10 (SMEX) and Trend Micro Control Manager 6.
• Installing Exchange server, 2010
• Configuring the required roles of Exchange.
• Mailbox moves, managing mailbox quotas.
• Modifying the mailbox features for a specific user like pop3, IMAP etc.
• Handling Exchange and outlook related issues.
• Message tracking/ Delivery.
• Modifying Distribution Groups mail flow setting, message size/delivery restrictions.
• Configuring E-mail addressing policies and Journaling through the domain.
• Backing up the database with Windows server backup feature or manually.
• Database related activities using Eseutil command line.
• Configuring send/Receive connectors in exchange.
• Implementing security by configuring Anti-Spam agents.
• Migrating from previous versions to Exchange to the latest versions (2010).
• Coordinating with vendors in helping Exchange server related issues.
• Public Folder creation, replication and rights assignments.
• Supporting Offline Address book, Calendaring and free busy related issues.
• Performing critical changes and performance tuning on messaging servers.
• Resolving technical issues for Microsoft Exchange 2007.
• Managed messaging environment with Exchange Server 2010 & Blackberry servers.
• Ensuring highest availability of mail servers, monitoring exchange message routing Database backup and troubleshooting.
• Maintaining Server health by checking Performance monitor logs, disk- space
• Utilization, Events viewer reporting and taking corrective measures.
• Troubleshooting & Administration of Mail Routing / Mail Flow.
• Monitoring Queues on all exchange Server, configured alerts.
• Tools for monitoring used.

Confidential

IT Executive

Responsibilities:

• Supporting around 7 Exchange 2010 Servers.
• Patching, migration and Alert Monitoring SCOM
• Troubleshooting of SMTP servers, mail flow issues.
• Installed, upgraded, and verified hardware and software applications.
• Assisted end - users in using new and existing technology; provided coaching and one-on-one training.
• Managed laptops, desktops, and printers companywide.
• Authored second-line support team manuals and maintained support standard operating procedures
• Restoration of Database, Mailboxes and Purged mailboxes.
• Troubleshooting SMTP servers in case mail flow issues occur.
• Public folder Creation & Administration
• Troubleshooting End user issue like NDR s, Spamming, Mail Delay, etc.
• Working with Active directory and managing user Level permissions
• For mailboxes & Distribution Lists
• Detailed Documentation of Every ticket handled.
• Schedule follow-ups to customer to resolve the issue as soon as possible.
• Creation of User Mailbox, DL, DDL, Room Mailbox, Shared Mailbox.
• Troubleshooting mail flow.
• Installation of Ubuntu Desktop
• Working on call Recorders
• Working on Dialer
• Working on EPBX phone line punching
• Storage Support for IBM V7000.
• Storage Support for EMC Storage
• Manage computer, user and group accounts in an Active Directory environment.
• Designed, planned and implemented Group Policy, delegation strategies and OU structure.
• Storage Support for IBM V7000.
• Storage Support for EMC Storage
• Installed and configured an Active Directory Domain Controller.
• Configuration of windows Cluster
• Managed an Active Directory site; replication schedules, site links
• Installation and Configuration of AD (windows server 2003, 2008 & 2008 R2) Installation and Configuration of DNS.

Confidential

Desktop Support Engineer

Responsibilities:

• 2 Years of experience in Exchange server 2010, Windows server 2008, and Blackberry Enterprise Server.
• Worked on WSUS Server, Exchange 2010, Trend Micro antivirus server, File server, printing server.
• Handled Exchange server side issue as well as users end issue.
• Email Configuration into blackberry mobile through BES server
• Worked on Linux based Email Server.
• Installation, Maintenance and Troubleshooting of Windows XP & Drivers implementation with latest patches.
• Remotely Support Resolution to users of different Locations through CF1 tool.
• Port movement to different VLAN s and Port security.
• Responsible for all major activities and new up - gradation on site.
• Co-ordinate with the IT Team to sort out any major problem. This involves testing and troubleshooting the problem.
• Office Scan Antivirus Server: updates patches and Make sure all clients Desktop and Laptops are updated.
• DFS: Authenticate to users to access their folders and files.
• AD Server (2008): Performs user Creation and deletion and set the group policies and provide the access according to Organization.
• Exchange Server (2007): Create and delete mailbox and quota policies.
• Alice mail Server (Linux): Create and delete mailbox and quota policies.
• Provides file and folder access as per company policies. update all required patches to the desktop, laptop and server with OS and application updates. provide rights for user for printing purpose.