Desktop Support Analyst/EDI Processing Resume Hackensack, NJ - Hire IT People

OBJECTIVE:

To obtain a position, where my experience in computers, combined with my supervisory experience and education, can be utilized to their fullest potential.

SUMMARY:

Extremely dependable and diligent IT professional with the ability to manage multiple tasks and works well under pressure.
Ability to provide quality solutions to complex business problems within budget and tight schedules.
Ability to move within project to project, and assimilating to new technologies and best practices.
Installing, troubleshooting and repairing hardware, software and peripherals, plus training of end users.
Exceptional interpersonal and communication skills
Patient at providing clear and simple explanations and works closely with people to develop solutions to their computer problems.
Hands on management style with expertise in: client needs, efficiency, cutting - edge technology, training, and following policies and procedures.
Assisted business owners with increasing their sales and expanding their business.
Troubleshooting of issues and resolving complex hardware and infrastructure problems through the utilization of technical education-related experiences.

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential, Hackensack, NJ

Desktop Support Analyst/EDI Processing

Responsibilities:

Active Directory Management
Resolve complex end-user problems
Produce Monthly Invoice report
Create and analyze ad-hoc report
EDI file transfers, conversions and processing
Troubleshoot EDI issues with trading partners PO's, chargebacks, and invoicing
Computer hardware repair and maintenance for 20 local brands
Network Cable routing
Installing and supporting OS ( Windows XP, 7, 8, 10 and Server 2008)
Network printer installation and support
VOIP hardware and server management
Provide mentoring and overflow support
Responsible for invoice transmissions and processing infrastructure and interface
Maintenance of 36 unit security camera system

Confidential, Parsippany, NJ

Operations Manager/Junior Systems Administrator

Responsibilities:

Manager of Call Center, and responsible for 15 Customer Care Agents.
Active Directory Management
Installing and supporting OS ( Windows XP, 7, and Server 2003)
Virus detection and removal
Network printer installation and support
VOIP server management
Responsible for 3COM infrastructure and interface
VPN and Remote Desktop Support
Maintain Sonic Wall
On call 24/7
Support QuickBooks
Responsible for Payroll, Scheduling, Training, Hire, Fire, and Quality Assurance of all Customer Care Agents

Confidential, River Edge, NJ

Sales Executive

Responsibilities:

Generated leads for future business, arranged and facilitated meetings with new clients and senior sales executives
Distilling value, overcoming objections and securing hard to close deals
Comprised marketing materials for team members, continued relations with key executives in the transportation industry
Restructured initial marketing approach with new prospects and Endorsed product services in various venues
Trained staff on technological advancements and customer relations
Customer support and client support for inbound inquires
Investigative reporting