PROFESSIONAL EXPERIENCE:

Confidential, San Jose

Bartender/Server

Responsibilities:

• Make personal connections with Guests to create loyalty through engaging conversations supporting sports, other promotional programs, or unique Guest interests
• Check identification to ensure Guests meet minimum age requirements for consumption of alcoholic beverages and comply with RAS procedures as defined by federal and state laws
• Prepare alcoholic cocktails for Guests per BWW’s CSP’s (Company Standard Procedures) and specifications
• Inform Guests of the Beer of the Month and make suggestions upon request
• Replace kegs and restock bottles of alcohol when necessary
• Monitor and manage bar inventory and cost control measures including tracking waste per company drink specs and CSP’s
• Monitor current levels of inventory including stemware, glassware, garnishes, etc. to ensure proper levels, and prepares, washes, and sterilizes these items to replenish inventory as required
• Collect and accurately process guest payments per CSP’s
• Attempt to limit problems and liability related to customer excessive drinking by taking appropriate precautions RAS (Responsible Alcohol Service)
• Maintain neat and clean bar area

• 1 year of experience in a similar work environment
• Ability to manage multitasking
• Assisted with new partner by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Handling disgruntled customers by offering suggestions and solutions
• Control seating at peak times; assist other staff when busy

BJs Brewery, San Jose

Server

Responsibilities:

• Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
• Acted with integrity, honesty and knowledge
• Creating a strong team environment
• Make personal connections with Guests to create loyalty through engaging conversations supporting sports, other promotional programs, or unique Guest interests

Confidential, San Jose

Server/Trainer

Responsibilities:

• Contributed to the success of Confidential through the direction and control of restaurant operations to ensure a positive guest experience and company profitability
• Assisted in directing the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising supervisors and family members
• Executed calm demeanor during periods of high volume and events to keep store operating to standard and to set a positive example for the shift team
• Anticipated customer and store needs by constantly evaluating environment and customers for cues and communicated information to the manager and staff
• Assisted with new partner by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Executed Supervisory store operations

Confidential

Banquet Server

• Prepares room for dining by setting tables and decorations, condiments, candles, napkins, service plates, and utensils.
• Serve the food order within the quick time (guest must not be allowed to wait for long)
• Present the ordered food in a professional manner
• Feedback on the food served
• Maintain high food quality standards
• Creating a strong team environment
• Ability to work on flexible hours (includes nights and weekends)

Confidential

Assistant Floor Manager

Responsibilities:

• Front of the House Manager reports to the Owner
• Hires new FOH staff/Terminates undesirable FOH staff
• Ordering FOH inventory of napkins, cleaning supplies, dishware, takeout supplies, barware
• Making weekly schedule; Approve/deny requests for days off; Determine which staff will cover busy or slow shifts
• Event Planning; Schedules events, books rooms and coordinates staff to work events
• Train staff to have superb customer service ensuring Customers leave the restaurant wanting to come back
• Manage employee contests (eClub, wine, etc.)
• Facilitate FOH and BOH issues including but not limited to the handling of employee issues such as tardiness, cell phones, language, attitude, dress code
• Handling disgruntled customers by offering suggestions and solutions
• Control seating at peak times; Jump in to assist staff when busy (expedite or run food, pour water, buss tables, seat customers, etc)

Confidential, San Jose

Server

Responsibilities:

• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
• Helps patrons select food and beverages by presenting and suggesting items on the menu, including chef’s specialties; offering cocktails, aperitifs wines; answering food preparation questions while taking into consideration patrons special dietary needs and concerns
• Transmits orders to bar and kitchen and keeps kitchen staff informed by noting timing of meal progression
• Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars
• Maintains positive and enjoyable dining experience by being attentive to patrons needs
• Concludes dining experience by acknowledging choice of restaurant; inviting patrons to return
• Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons

Confidential, San Jose

Closing Manager

Responsibilities:

• Responsible for supervising the staff on the designated shift
• Held accountable for tardiness and violations of the company policy by the staff
• Closing the store including locking up the store, the safe, and setting the alarm at the end of the night
• Count the money and record sales as well as check the cash accountability reports
• Organising breaks for staff
• Maintain acceptable customer wait time

Confidential, San Jose

Account Executive

Responsibilities:

• Design IT systems and networks ensuring the right architecture and functionality
• Support new technology implementation
• Train users in new and existing IT systems
• Provide assistance with technical issues
• Revise existing systems and suggest improvements
• Produce reports