System Administrator Resume Irving, Texas - Hire IT People

SKILLS AND PROFICIENCIES:

Customer service

Remote & Desktop Technical Support

Windows NT to Windows 7

Team Lead & Training

Active Directory Administration

Windows Server 2003 & 2008 R2

Dell, HP, IBM Desktop/Laptop & Printer Hardware

Lotus Notes/Microsoft Outlook

Problem Solving

Office 97 - 2010 suites

Data Backup & Recovery/Virus Removal

Remedy Ticketing Systems

Deployment/Imaging

Collaboration/Communication

VMware 5.5

Windows 2008 R2 Administration

Juniper Firewall - Certified

LAN/WAN, TCP/IP, Routing and Switching, VoIP, WIFI

Software QA & UAT Testing

Project Management - Migrations

Support 300+ servers in a virtual environment

WORK EXPERIENCE:

Confidential, Irving, Texas

System Administrator

Responsibilities:

Managed accounts and groups in Active Directory, as well as deploy GPO policies.
Prepared the environment for deploying Office 365 migration and provide ongoing support.
Automate routine tasks such as stopping and starting services on application servers in production via automation scripting
Monitor system activity, access requests, applications and operating system through ticketing system
Provide Tier 1 Server support
Provide Tier 1 VMware support 5.5
Provide Tier 1 support on Juniper Firewall / Layer 3 router
Deploy VMs through templates
Perform P2V migrations
Provide Tier 2 helpdesk support
Obtained Juniper Certification
Monitor system performance through tools like SolarWinds

Confidential, Irving, Texas

Helpdesk

Responsibilities:

Install and configure new PC’s and laptops as well as, scanners and network printers.
Deploy hardware with custom images to corporate, service center and branch personnel
Support network connectivity issues and contact the provider as needed
Work unsupervised as the sole point of contact for weekend and after hours support.
Create user accounts and assign group rights using Active Directory.
Wireless Connectivity support and configuration
Track user issues through Spiceworks Helpdesk software and provide phone, email and remote support.

Confidential, Fort Worth, Texas

IT operations Level 2 Support

Responsibilities:

Install, configure, and ensure the ongoing usability of computers, peripheral equipment, and software.
Work with field technicians to resolve technical issues with computers and software.
Consult with end users and offer recommendations about software and hardware upgrades.
Deploy software packages using SCCM. Manage users and computers in active directory.
Pull tickets from escalated from level 1 helpdesk and contact the users to resolve their issue.
Completed two special projects on time in which over 500 PC’s were configured and deployed.

Confidential, Fort Worth, Texas

Senior Agent/Technician

Responsibilities:

Provided technical support for Confidential retail stores point of sale systems via telephone and remote computer support.
Used Remedy to create tickets, research issues, and look for trends and common issues that level 1 agents and leads received calls about.
Referred these issues to the training coordinators so that stores could receive additional training on these issues.
Promoted to QA tester during testing of software new Fuji point of sale system.
Supported HP desktop systems and IBM x3200 servers. Also supported HP 4000, 5000 and 6000 series inkjet printers as well as OKI 6 and 7 series laser printers.
Installed, configured, and troubleshot Windows XP, Server 2008, Outlook 2007, and Office 2007.
Used SQL Server Management Studio to troubleshoot and edit store databases.
Created and published several technical and training documents in the knowledgebase including some useful SQL queries.

Confidential, Irving, Texas

Network Coordinator

Responsibilities:

Installed, configured and troubleshot Windows NT, XP, Office 2007, Outlook 2007 and Lotus Notes.
Troubleshot connectivity issues with laptops, desktops, cell phones, and printers.
Provided remote and desktop support for Dell laptops and desktops.
Installed various PC components including motherboards, power supplies, and replacement LCD screens.
Installed network devices such as Cisco routers, switches, and wireless access points.
Created Exchange accounts and installed and configured Outlook 2007 for end users.
Answered support calls from end users and provided advanced support for the help desk staff.
Used Active Directory to create, and manage user and computer accounts.

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System Administrator Resume

Irving, TexaS

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