PROFESSIONAL SUMMARY:

• As an IT Professional, I have over 25 years in the field (Information Technology).
• Started in the Programming Field (Basic, QBasic, FoxPro, etc.), Network Engineering/Communication and Project Management.Knowledge of the Apple OSX operating system and experience packaging software for installation and deployment.
• Most recently focused on SCCM, SCOM, Virtualization (VMware, Citrix, Hyper - V, etc.), Flexera AdminStudio, Workflow Manager, Software Engineering, Software Deployment/Distribution, Migration (OS infrastructure).

SKILL:

Strong experience in the following tools/software (not limited to): Altiris Wise Package Studio, Flexera Admin Studio/Installshield, Win INSTALL Desktop Management Suite, HP Open View Radia/HP OVCM, LANDesk Management Suite, Orca, Microsoft SMS/SCCM/SCOM, Patch Management, Asset Management, Workflow, Zero Touch Deployment/MDT, USMT 5, 6 and 10, Windows Deployment, Windows Vista/XP/ 2003/2007/2008 , Windows Server 2000, 2003, 2008, 2010, VMware - vCenter Lab Manager, UNIX/LINUX/ MAC OS 10+, Microsoft SQL 2003, 2008, 2010, AD Group Policies and Networking, Citrix (XenApp, XenDesktop, XenServer), Citrix Multimedia Delivery (HDX) and VDI, SAN Box (Storage Area Network), SEP (Symantec Endpoint Protection), Ghost Imaging, AD (Active Directory), App-V, Med-V (Sequencer, VSF, etc..), SQL Reporting Services, Application Virtualization, Application Deployment/Distribution, OS Migration, RIS Deployment Tool, VB Script, Power Shell, Command Shell/Batch, Wise Script, ITIL, Dell KACE, Marimba, etc. Strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users.

Language: French, English, Creole, Spanish (Fluently).

TECHNICAL EXPERIENCE:

Software/Databases: ALTIRIS Wise Package Studio, Flexera Admin Studio/Installshield, Win INSTALL Desktop Management Suite, HP Open View Radia/HP OVCM, LANDesk Management Suite, Orca, Microsoft SMS/SCCM/SCOM, VMware, Citrix (XenApp, XenDesktop, XenServer), Citrix Multimedia Delivery (HDX), SQL Reporting Services, HP Open View Radia/HP OVCM, Microsoft SMS/SCCM/SCOM

Operating Systems: UNIX/LINUX/ MAC OS, Windows Server 2000, 2003, 2008, 2010

Networking: LANDesk Management Suite

Methodologies: Patch Management, Asset Management, Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

SCCM Server Engineer/IT Consultant

Responsibilities:

• Created and Configured Distribution Points (Windows 2012 Servers - Datacenter) to be deployed to multiple Airport Locations Globally.
• Created custom SQL queries and reports to assist with End User/Server Refresh.
• Responsible for troubleshooting and maintaining overall client and server health for entire SCCM infrastructure.
• Mitigated and repaired misconfigured SCCM site settings (i.e.: Application host file/IIS/Distribution point issues, Hardware inventory and Software inventory misconfigurations and elimination of unused SCCM site roles).
• Implemented solution to eliminate duplicate SCCM GUID's thus creating client stability and integrity.
• Responsible for providing 3rd level support to Server Engineer/Site Techs in troubleshooting and resolving PC/Server problems.
• Review and provide input to team members and managers on issues related to Site Migration, MBAM, Nomad, and on-line documentation (SEWO, NEWO, etc).
• Created custom scripts (VB, PowerShell, and Batch) to be used in upgrade and server deployment.
• Configured/Managed Active Directory (AD)
• Engaged and coordinated global services and changes with respective managers to achieve project updates and completion.
• Created/Configured OSD (Windows 7 and Windows 10) for global deployment.
• Created Task Sequence in SCCM (including written VB/PowerShell scripts)
• Used USMT to migrate users, OS and application settings.

Confidential, New York, NY

Software Application Engineer/IT Consultant

Responsibilities:

• Build/Configure Windows Server 2008 R2/Windows Server 2012, IIS7.
• Build/Configure System Center Configuration Management (SCCM 2012 R2).
• Including Primary and Secondary Servers (Distribution Points).
• Build/Configure Central Administration Server (CAS 2012 R2).
• Build/Configure System Center Operation Manager (SCOM 2012 R2).
• Create WIM, Task Sequences, and Scripts (for Windows 7 and Windows 10).
• Build/Configure Software Packaging Environment (Admin Studio 2013).
• Build/Configure Microsoft SQL 2012 Databases.
• Build/Configure ViewFinity Environment (for the Helpdesk Support Team).
• Build VBScript for multiple purposes (depends on the client requirements).
• Build Software Packages (MSI, MST, and MSP) using Admin Studio, Wise and ALTIRIS.
• Create custom migration with USMT 5, 6.1 and 10.
• Rebuild Altiris LAB Environment (PXE Boot, OS Images, Drivers, etc).
• Update PGP Encryption to Symantec Encryption.
• Update (Symantec Endpoint Protection - Antivirus).
• Microsoft Exchange/Lotus Notes administration.
• Reviewed current environment (Altiris, Wise) and provide recommendation and guidance on migrating Altiris NS to SCCM 2012 R2, Wise to Admin Studio 2013.
• Provide High Level support to the IT Team.
• Transfer knowledge to existing IT Team on how to build/support future products.
• Write Best Practices for Packaging and Deploying Applications via SCCM 2012 R2.
• Write Install/Configuration instructions for SCCM 2012R2, Admin Studio 2013 and ViewFinity.

Confidential, Dallas, TX

Software Application Engineer

Responsibilities:

• Built Software Packaging Environment (Installed and Configured the Flexera Admin Studio/Install Shield environment from scratch) with SQL Server 2012.
• Using Admin Studio/Install Shield to create application packages, updates, transforms patches to be deployed for Windows 7/8 pro.
• Used Microsoft Application Virtualization (App-V, Med-V, Client Hyper-V).
• Implemented/Configure the Virtual Environment (App-V, Med-V, Hyper-V, Citrix).
• Troubleshooting multiple machines in LAB Env. Prior deploying.
• SME (Subject Matter Expert) for the Tech Team Members and clients.
• Guided the Packaging team on how to create. MSI(s) efficiently for SCCM 2012 deployment using multiple tools such as Wise, Orca and Install shield.
• Built/Used System Center Operations Manager(SCOM) to monitor the environment.
• Cross train other techs on how to properly script/package an application.
• Wrote VBScripts for SCCM 2012 deploy (Verified and Approved by Microsoft).
• Wrote the “Best Practices for Packaging” at HFC ( Confidential Corporation).

Confidential, Fort Worth, TX

Team Lead/Project Manager - Software Packaging

Responsibilities:

• Managed a team of 10 Packagers/Software Engineers.
• Used/Configured Microsoft Application Virtualization (App-V, Med-V, Client Hyper-V).
• Used/Configured System Center Operations Manager(SCOM) to monitor the environment.
• Created Virtual applications using the App-V Sequencer.
• Managed LAB Development Environment/SCCM Deployment and Testing.
• SME (Subject Matter Expert) for the tech team members and clients.
• Implemented Altiris, Flexera Admin Studio/Install Shield, Wise, SQL, SCCM, and Hyper-V servers for deployment.
• Worked with Altiris 7.1 (Deployment/Monitor Solution, Patch, Workflow, Asset Mgmt.).
• Used Altiris for managing network devices and deploying new software packages.
• Used Visual Studio/SQL Reporting Service to create queries for reports for Altiris/SCCM.
• Wrote VBScripts for SCCM deploy (Verified and Approved by Microsoft Engineering Team).
• Create custom migration with USMT 5 and 6.1.
• Wrote the “Best Practices for Packaging” at XTO.
• Guided the Packaging team on how to create. MSI(s) efficiently for SCCM deployment.
• Created customized MST(s) to work with the customer’s ps (dialog box, reboot, etc.).
• Used App DNA and the Microsoft/Vendor sites for software compatibility.
• Tested the packages/MSI(s) in the LAB environment prior to deploy them to Production.
• Wrote scripts using VB Script, PowerShell, Batch, and C# for multi-purpose.
• Created Custom Actions (determining site location, settings, feature to be installed, etc.).
• Specialized in scripting and troubleshooting the following:
• Symantec Endpoint Solution (SEP11 and SEP12).
• CA-HIPS (Configuration, Customization).
• BitLocker (Workstation Security and Encryption).
• Citrix (Client Admin, Config and Deployment).
• Cisco (Any Connect config).
• Blackberry (Scripting, Policies, Config).
• Smart Card (Scripting, Citrix Config).
• Lotus Notes (Config, Migration to Outlook).
• Windows XP migration to Windows 7 (All Aspects).
• Adobe Product: Flash, Reader, CS bundles, etc.
• Microsoft Product: MS Office, Brainstorm, Add-Ins, Windows 7 OS (reg. custom actions)
• Periodically updated patches, updates for the Base Load using SCCM.

Confidential, Blue Ash, OH

Software Developer /Vice President/Project Manager

Responsibilities:

• Managed multiple IT projects.
• Managed a team of 7 scripters/software engineers.
• Used Ghost for imaging.
• Build, managed and administered Citrix servers (Windows 2003/2008, Terminal).
• Worked with Altiris Deployment Servers and Notification Servers.
• Created MSI(s) with Altiris Wise Studio 7.0, SMS, Flexera Admin Studio/Install shield Studio, App-V, Med-V, ORCA)
• Created Deltas using the DI2 tools/ Confidential Internal Build scripts (BUILDIT).
• Customized the MSI(s) to work with DI2 (Delta) and HP RADIA.
• Made sure they are compliant with Windows 2000, XP and Vista.
• Utilized App-V, Med-V, Hyper-V for Software Virtualization & Sequencing.
• Package and deploy application from MAC OS and Apple OSX
• Tested the packages/MSI(s) prior to deploy them to the environment (Production/UAT).
• Deployed Apps thru multiple platforms using Citrix, RIS, and SMS/SCCM.
• Wrote scripts using VB Script, Wise Script, Batch, Orca, Auto IT, etc.
• Created Custom Actions (determining branch location, settings, feature to be installed, etc.).
• Built and Designed Desktop Image with Core builds.

Confidential, Charlotte, NC

Software Engineer/Software Developer/Assistant Project Manager

Responsibilities:

• Team Leader for the packaging team.
• Created/Administered accounts/groups/policies via Active Directory.
• Packaged with Altiris Wise Studio 5.6 & 7.0, Flexera Admin Studio/Installshield, App-V and LANDesk.
• Customized the .MSI to work on Menu Builder.
• Ensured that all applications are error free.
• Built a few Windows 2003 servers for Citrix/Load Balancing, Primary/Backup Domain, etc.
• Scripted with VB Script, Power Shell, Command Script/Batch, Orca, AutoIT, etc.
• Created custom action with multiple choice/location.
• Created Upgrades scripts.
• Package and deploy application from MAC OS and Apple OSX
• Customized several VMware sessions with multiple OS.
• Used MS SQL/Visual Studio to create/design reports.

Confidential, Virginia, VA

Project Manager/Software Engineer

Responsibilities:

• Built/Implemented packaging services from ground up.
• Packaged applications using Flexera Admin Studio/Installshield and ALTIRIS Wise Studio for all Windows platforms.
• Built Transforms/Patches.
• Created Custom actions.
• Used Active Directory to assign Users to Groups, scheduling tasks, etc.
• Created VBScript/Wise Script/Power Shell/Win Batch.
• Used VMware sessions to accommodate my images for clean installs/captures.
• Deployed apps/MSI(s) using LANDesk/SMS.
• Imported packages into the Software Manager.
• Resolved conflict with the Conflict Manager.
• Eliminated any possible errors/conflicts.
• Created Ghost images.
• Wrote technical documentation.
• Built and Designed Desktop Image with Core builds.
• Built Wise/LANDesk/IIS/SQL servers.

Confidential, Dallas, TX

Team Lead/Project Manager

Responsibilities:

• Managed a team of 40 off shore engineers/packagers.
• Provided ongoing work direction to project team/engineers.
• Used ALTIRIS Wise, Installshield 5.5/Win install to create .MSI packages.
• Provided technical assistance to the engineers and customer.
• Provided tactical and strategic leadership with decision authority within context of the project regarding priorities, timeline, resources, budget, and issues.
• Made sure we meet our daily productivity (one app. minimum per day).
• Used Conflict resolution and 3rd party tool for final approval on completed work.
• Managed tasks: Daily meeting, voice/video conference, filling productivity report daily, database management, technical documentation, etc.
• Reviewed and approved .MSI packages completed by our Asia Pacific team (Malaysia, India).
• Created scripts using VB/Wise (VBScript/Wise Script).
• Used MS SQL/Visual Studio to create/design reports.
• Managed testing lab.
• Ordered additional hardware/software as needed.

Confidential, New York, NY

Wise Packaging Specialist/ Software Engineering

Responsibilities:

• Used Wise Studio 4.61 to create software packages/MSI. For XP.
• Used Windows Installer/Installshield.
• Migrated applications from NT/2000 to XP.
• Created Merge modules/Transforms/Custom actions.
• Created new releases/upgrades.
• Added extra permissions using CALCS.
• Validated applications using Package Validation thru Wise.
• Used Conflict manager to isolate possible tech. problem between applications.
• Deployed packaged application thru SMS.
• Scripted using VB/Wise (VBScript/Wise Script).
• Wrote technical documentation.
• Used VMware for multiple capture purposes (using one machine).
• Troubleshoot and provide technical support for distributed software.

Confidential, New York, NY

System Analyst

Responsibilities:

• Created ZEN/MSI packages to be distributed thru Console One.
• A modified application scripts/login scripts.
• Migrated applications (Office, Oracle, SQL, Visio, MS Project) from NT/2000 to XP.
• Converted Access/Excel 97/2000 database/templates from NT/2000 to XP.
• Installed Zen Works for server.
• Worked with over 50 servers with either Novell 6.0/5.x/4.11/NT4/Win2000.
• Configured SQL Server/Database.
• Used MS SQL/Visual Studio to create/design reports.
• Supported over 15000 user accounts.
• Performed daily server monitoring.
• Supported SQL/Citrix/ZEN.
• Created documentation.
• Used MS Project to track tasks/projects.
• Built Novell/NT servers.
• Built and Designed Desktop Image with Core builds.
• Performed Audit using LT auditor/Kane report.
• Updated server patches/services such as eDirectory, SP3.
• Updated Signature files for MCAFEE antivirus software.
• Troubleshoot all type of Netware or Microsoft technical issues.

Confidential, New York, NY

Senior Application Integration Engineer/Technical Officer/Team Lead

Responsibilities:

• Worked on One Desk project v1.0, 1.1 & 2.0/CC2K.
• Used ZEN 2.0/3.0, Wise package studio 3.5/4.0, SMS 1.0/2.0, Walls and WinInstall to create software packages (MSOffice, Lotus Notes, Internet Explorer, Oracle, Learning Connect, Palm Pilot soft. etc.).
• Converted Access/Excel database/templates from NT/2000 to XP.
• Created Merge modules, Transform, Custom actions
• Wrote some scripts with Visual Basic, Perl for extra functionalities.
• Ran conflict analysis to determine if application will be comfortably working on OS (NT, XP).
• Cleaned up extra registry keys not needed for an app. to run (NAL, Microsoft/Software installation/log files).
• Used a few debugging/editing tools to troubleshoot/fix software.
• Provided top-level support for application integrated by our team.
• Integrated application to be use worldwide (Europe, Asia, etc.)
• Tested/QA new applications & updates.
• Used Console One/Netware Admin to distribute packaged applications.
• Created/Tested ghost image to be sent to Dell/IBM.
• Performed sophisticated configuration for customized Bank software (SAM, Learning Connect, Parent System, etc.).
• Provided top-level support for application integrated by our team.
• Integrated application to be use worldwide (Europe, Asia, etc.)
• Trained the Team on upgrades, such as Novell Client, NAL, Norton Antivirus, Oracle, etc.
• Created documentation for software functionalities.
• Used MS Project to plan/track any projects.
• Built the lab environment to facilitate integrators (Novell/NT/2000 server switches, etc.)

Confidential, New York, NY

Applications Engineer/Team Lead

Responsibilities:

• Used WinInstall & Z.E.N 1.0/2.0 to create software packages.
• Done a lot of scripting with Visual Basic.
• Tested new Applications & Updates.
• Built a few Terminal servers from scratch with Citrix.
• Built/Support a few Novell 4.11, 5.0 servers.
• Periodically run DSepair, Update signature files on Novell servers.
• Installed and configure Windows 2000 Advanced Server/NT4.0.
• Installed and tested Windows 2000 Professional for future deployment.
• Installed and tested IE5.5, RightFax, Infonet 2.0, LegalFax, PartnerJet, GroupWise Web Access (Enhancement pack), ContactWise, eRoom (Intranet Project), Resource Software, Essbase Hyperion, Ceridian Time & Attendance, Support Magic, MSOffice2000.
• Trained the Techs on how to install and configure upgrades and new software.
• Created procedures for Outlook/Nextcard Address book.
• Used Ghost 6.0 to create images for Win95/Win98/Win2000.

Confidential, New Jersey, NJ

Senior Network Administrator

Responsibilities:

• Administered about 15 servers Novell5/4.11/3.12/NT4.0 with at least 1200 users in more than 50 branches.
• Installed Novell5, 4.11and NT 4.0 servers (software & hardware).
• Implemented System Policies in WinNT4.0.
• Worked with RAID, volume and strip set/Fault tolerance.
• Created replication on both Novell/NT/DHCP/WINS/DNS/TCP/IP configurations.
• Implemented IIS configured and troubleshoot it.
• Used MS SQL/Visual Studio to create/design reports.
• Created new post office with GroupWise 5.5/Exchange server5.5.
• Used Z.E.N works to create workstation and user policies.
• Used Unicenter to easily troubleshoot network connectivity.
• Implemented Bind View 6.1a for Y2K preparation and helpdesk support (Remote control), implemented Border Manager for Internet connectivity.
• Monitored the servers, make sure that we have a good backup for the day, cable management.
• Project leader for Y2K and new hardware/software installation.
• Supervised 4 Helpdesk Technicians.
• Hardware installation and software configuration for the following: Cisco routers (2500/2600/3800 ) Bay networks (Bay stack series/Switches) 3Com switches.
• Worked with fiber run/R-J45.
• Built network map with Optivity/Unicenter/Visio.
• Monitored WAN/LAN with Optivity and Site manager.
• Trained users: Outlook97, GroupWise, MSOffice, Win95/98, WinNT4.0, Internet Explorer4.0, Access97 and special software that the Bank uses.
• Answered technical calls from users/helpdesk personnel/provide desktop support.

Confidential, New York, NY 7

Supervisor Systems Analyst/Developer

Responsibilities:

• Implemented, designed and managed a network in a Novell 3.12 environment.
• Supported over 1,000 users.
• Worked on a database project with the FoxPro2.5 language.
• Assisted with the installation of the new systems
• Provided user support (both workstations and server).