SUMMARY

• Outstanding communication, customer service and organizational foundation
• Solid technical background and troubleshooting abilities
• Creative thinker when confronted with problems.
• Quick and eager to learn new techniques
• Able to learn and adapt to new technical environments, quickly and efficiently
• Results oriented, highly motivated team player, and energetic

TECHNICAL SKILLS

Operating Systems: Windows 8, 7, XP. Windows Server 2003, 2008, Macintosh OS X/10X, Ubuntu 12, “Ipfire” Linux based Firewall.

Hardware: Dell Servers, Confidential, Tompkins Associates Systems, Honeywell/LXE handhelds, Lathem Facial scanners, Supporting desktop and laptop PCs (Compaq, Dell, IBM and HP), Konica and HP Printers. Cisco WAPs, switches, hubs, routers, Wireless 802.11. Netgear and Cisco VPN software/hardware. Tomato for WRT devices.

Software: VMWare, ESXI, Vcenter, Virtualbox, Dsm, Microsoft Office Suite (2000, 2003, 2007). Proxy networks, Remote desktop, and VNC. Marimba Application Tuner, Norton Anti - Virus, Citrix, Active Directory. Apache, PHP, and MySQL. Active@ undelete recovery, Apache Web server. Windows IIS. Guild FTP. Adobe Flash media server 5. Parallels Virtual machine. Amazon AWS utilizing EC2 and the Elastic Beanstalk, RDS and Memcache. Symantec Ghost.

Security Clearance: Public Trust Clearance with Confidential 2013. Eligible for increased clearance.

Ticketing Applications: Remedy v5, v6, DK Helpdesk, Footprints.

Creative Applications: Maya 8.5-2013, 3ds Max2013, Headus UVlayout, Zbrush2, Photoshop CS5, Painter 8, Indesign, Illustrator, Flash, MS Frontpage, HTML, PowerShell, Spacescape, Unity

PROFESSIONAL EXPERIENCE

Confidential, CA

Medical Support Engineer

Responsibilities:

• Rapid response and 24/7 support for critical systems supporting operating rooms in major hospitals
• Wide exposure to various biomedical imaging devices, X-ray machines and DaVinci remote surgery units.
• Supporting over 1000 RedHat Linux systems and HD video integration systems located all over the world.
• Processing RMA’s and diagnosis of failed units, cabling, or displays
• Optimizing video quality for surgeons, to assist in the care of their patients
• Dispatching field service engineers, and scheduling delivery of parts to minimize downtime in Ors
• Following policy and procedure for HIPAA compliance
• Built an intranet support portal to expedite documentation retrieval, and hospital VPN information

Confidential, CA

Server Administrator and Warehouse Automation Support

Responsibilities:

• Responsible for up-time monitoring at a warehouse and providing support for Confidential
• Troubleshooting Tompkins Associates products including, conveyor lines, sensors, drive motors, barcode scanners, RFID scanners, and other related hardware to help track packages within the warehouse.
• VMware ESX and ESXi, Server 2003 and server 2008. Monitoring of Datacenter, temperatures alerts, and services alarms handled by HP sitescope, and Avtech Monitoring, 24/7 paging to members of Wintel team.
• Troubleshooting and supporting LXE and HoneyWell Truckmount and wireless barcode scanning devices.
• Cisco WAPs and all related hardware between communication of packages on the conveyor lines.
• Patching, Maintenance, and upgrading of servers, Virtualization of existing Physical servers, Load balancing Virtual servers within a clustered HA environment utilizing Vmotion.
• Backups performed by Backup Express, reports generated got compiled into online log of success/failures.
• Automating tasks using Powershell and batch scripts, to minimize user intervention and prevent forseeable problems. Batch scripts were also used to help push out updates to our devices on warehouse floor.
• Assisting the Application programmers with deployment of programming updates into Development and Production environments, and rolling back changes when problems are encountered.
• Avalanche software was hosted on Apache Tomcat for patch managment of client devices.
• Providing Onsite support for any issues in the Warehouse Management System.

Confidential, San Francisco, CA

Level 1-2 Technical Support

Responsibilities:

• Adapted to all job functions within department: Hardware support, field support for northern California locations, new employee tech support, hardware installation, support when opening new locations, and quality control/software support for phone techs with the goal of first call resolution.
• Traveled to remote offices across west coast to facilitate network switch upgrades, and subnet migration. Locations included offices with more than 50 People, 20+ static devices, some with unique configuration
• Handled and resolved escalated tickets from level 1 and level 2 support groups, working with vendors for support and ultimate resolution of problems.
• Managment of Active Directory Users, Groups, Roles, Privilages and OU’s. Applications were deployed using Marimba via AD group membership.
• Part of implementation of GhostCast server utilizing multicast to assist in rapid imaging of workstations. Implemented to cut down imaging time for L2 during large scale imaging of workstations.
• Trained and acted as support for trainees on level 1 phone support and level 2 hardware.
• Handled end-user communication during subsystem outages, and between engineers and vendors.
• Logged and tracked all tickets using Remedy, DK helpdesk.
• Troubleshooting of Citrix client installations as well as investigation in Citrix Silos to diagnose failing sessions or terminating existing sessions.
• Implemented Bloomberg image for deployment of Bloomberg workstations within the FRB environment, documenting the process for implementation, and procedure for techs to follow in future deployments.
• Administered computers via application subscription service, Active Directory, and Marimba Tuner.
• Trained for disaster recovery scenarios to ensure end-user and system functionality within 48 hours

Confidential, Arlington, Va

3d Modeler and Generalist

Responsibilities:

• 3d artist responsible for creating concept art, modeling to game design specifications.
• Unwrapping other artists models to ensure proper topology and uniformity when handed off texture artists.
• Creating background scenic vistas and space landscape using HDRI and procedurally generated elements
• Game assets must conform to Unity game engine specifications.
• Quick asset production, and turnaround time, while operating on short deadlines.

Confidential, San Francisco, CA

Systems Administrator

Responsibilities:

• Created servers for Web sites, Flash media, Game servers and Shoutcast streams.
• Secured servers using a DMZ for front end-devices. Netgear Firewall and IPfire Linux based Security Appliance to secure Back-end devices (MySQL Databases)
• Created Streaming Audio Server for live talk show utilizing virtual auto cables for signal post processing audio signals into multiple processors on the same computer without the need of additional hardware.
• Migrated servers to Amazon Web services on the EC2, Utilizing RDS to scale and as community grows.
• Revive adservers on WAMP/LAMP stack on EC2 servers as well as dedicated physical and virtual hosts
• Implemented Adobe Flash Media Server for alpha versions of our game built in Adobe Flash

Confidential, San Rafael, CA

Junior Systems Administrator

Responsibilities:

• Imaging and configuring hardware to support in-house render farm
• Desktop Support for 3d artist workstations, configuring hardware for optimum performance during render.
• Managing file server and network for Windows and Mac users to ensure compatibility across platforms.