WORK EXPERIENCE:

Office 365 Technical Support Engineer

Confidential - Seattle, WA

Responsibilities:

• Office 365, Exchange 2007/10, IIS, DHCP, DNS, Active Directory, Group Policy, Exchange, and SharePoint administration specific knowledge.
• Multi-Tenant and Hybrid Exchange deployment and configuration.
• Methods of migration from Exchange Server on-premises (SBS, 2007, 2010, 2013 and 2016) and third- party platforms (Google Apps & Lotus Notes Domino) to Exchange Online (mostly PST, IMAP, Cutover, and Hybrid Deployment).
• Deployed Azure ADFS, Azure Active Directory integration and Single Sign On (SSO) for several enterprises.
• Experience in designing, implementing and managing multiple Active Directory Forests and Domains for large, geographically dispersed enterprises.
• Managed and modified Groups, Objects and Service Accounts in AD. Experience with and understanding of mail transport fundamentals (POP/IMAP/SMTP)
• Exchange specific knowledge of networking fundamentals such as DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Whitelisting.
• Used SCCM Client Actions Tool to performing most common day-to-day administrative tasks on SCCM2012 client.
• Developed and maintained Knowledge Base Articles.
• Ability to troubleshoot SPO services and other compatible products/apps (e.g., OneDrive for Business, Yammer, Delve, etc.)
• Experience with Exchange in an enterprise environment, enterprise messaging administrative concepts (installation, disaster recovery process, database utilities, public folder replication, FSMO role holders, and OWA and Front End/Back End knowledge.)
• Exchange Server 2007/2010/2013 , Windows client, Windows Server, Active Directory, and Mobile device technologies. (SCCM + Intune)
• SharePoint Online / On Premise migration & Administration.
• Created PowerShell scripts to automate the installation and deployment of O365 via SCCM.

Systems Administrator

Confidential - Tampa, FL

Responsibilities:

• Provisioning, operations and support of operation center - configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with known good standards and project requirements.
• Installed, configured, managed and supported McAfee and Symantec Endpoint Protection server. Developed and maintained documentation regarding installation and procedures standards.
• Designed, Developed and Migrated Active Directory infrastructure to integrate 1500+ users & 20 sites.
• Installation, configuration and administration of various server level applications and services including but not limited to IIS, Confidential SQL Server, Apache, and MySQL.
• Tested and deployed Group Policy for Default Domain Policy/Default Domain Controller Policy, Folder Redirection, User Profiles, AutoMap Printers and Shared Folders and Windows 10 Cortana.
• Created packages, Programs and the distributed the content to Distribution points and deployed to User and Device Collections in SCCM 2012 R2.
• Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify and mitigate any possible intrusions.
• Respond to IT audit requests.
• Deployed agent software to baseline computers and automate tasks.
• Configured, managed, and maintained a Linux, Apache, server environment supporting a high-volume Hotel group.
• Perform production deployments to application server environment, Working technical knowledge of current systems software, protocols, and standards including: Firewalls, Active Directory, DHCP, DNS, VPN, and Hosted Exchange/Office 365.
• Planning, configuring, administering and deploying Confidential System Centre Configuration Manager 1706 and Confidential Intune.
• Software Distribution, Patch management, Application packaging, Windows Imaging and OS deployment via SCCM.
• Installation and configuration of web hosting administration such as FTP, SSH, Telnet, and HTTP.
• Performing Linux OS Installation, migration, up-gradation and maintenance, from Operating System implementation to application & database implementation, centralized backups & restore them, applying fixes, patches and service packs and Linux RPM patches. (LAMP)

Jr. Systems Administrator

Confidential - Tampa, FL

Responsibilities:

• Designed, configured network devices and implemented changes to the network infrastructure.
• Tested and deployed Group Policy for WSUS/Folder Redirection/User Profiles and general policy for anti- malware (Windows Defender.)
• Assisted with daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled scripts.
• Integrated MDT with SCCM for effective Migrations and Deployments and Created Custom Migration Task Sequence for User State Migration.
• Managed and supported of 2,500+ users in multiple Active Directories OU that with over 3,500+ Exchange 2003 mailboxes.
• Pushed SCCM 2012 client to all end clients and debugged the failed PC's. Created Customized Task sequence to Deploy 64-Bit and 32-Bit OS
• Identified, analyzed and resolved problems using troubleshooting tools, techniques and teamwork. Expertise with PowerShell to automate tasks. Experience with OSD and MDT within SCCM as well as MDT stand-alone deployments.
• Generated and maintained technical documentation via SharePoint. Analyzed policy application and script creation for automation of software installation and updates while minimizing end user interruption.
• Maintained a secure environment and network infrastructure in accordance with applicable policies, procedures and practice.
• Performed daily backup and ensured that backups were verified and operable. Deployed an MDM solution to over 500 cell phones in a mixed non-BYOP environment.
• Deployed Bit Locker to existing computers and configured sequencing for automated Bit Locker & TPM configuration during deployment.
• Managed and coordinated deployment, packaging of all patches, including critical updates and service packs, and imaging.
• Deployed Raspberry PI’s throughout the D7 District to be used as digital signage. Mac System imaging and OS patches deployed using ARD & Mac Server Software.

Enterprise Help Desk Agent

Confidential - Tampa, FL

Responsibilities:

• Assisted users with regular issues, such as hardware replacement, end user education, misc. policies and procedure.
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Act as tier 2 support for SCCM related issues including patching, image deployment, and SCCM client issues.
• Deployed and Assisted System Administrators w/ Backup and Encryption based issues (DellData Protection/TrueCrypt.)
• Escalated issues as needed and maintained communication with customer and other technical teams.
• Created and administered new user accounts, passwords, and privileges/rights as assigned and directed by system administrators.
• Managed individual incident queue with a 90% or better call resolve within SLA.
• Assisted other IT technical staff in providing users feedback and user statistics.