OBJECTIVE

• To obtain a System Administrator position utilizing my 15 plus years’ experience designing, implementing, and administering Microsoft Windows networks in an enterprise environment.

TECHNICAL SKILLS

Recent Coursework: MCSA Windows Server 2012, CCNA Routing/Switching, Security+

Operating Systems: Windows Server 2000/XP/ 2003/2008/2012 , HP - UX, VMware ESXi 4.x/5.x

Tools: Dell OpenManage Essentials, Dell SANHQ, Dell MDSM, Dell Server Administrator, Dell IP KVM console, Dell Lifecycle Controller, What’s Up Gold, FTP, WS-FTP, Shavlik, WSUS, Win SCP, Putty, FileZilla, Dell MIB Import Tool, VMware Standalone Converter, Hyena, Corner Bowl Disk Space Monitor, TreeSize, HyperTerminal, DBAN, Ghost.

Software: Symantec Antivirus/SEP, Trend Micro Antivirus, Lotus Notes, EMC/Avamar Backup Client, Microsoft Office Suite, Visio, Adobe Acrobat, Windows Sharepoint Services 2.0/3.0, vSphere HA/DRS/FT, vMotion, DHCP, DNS, Terminal Services, Solarwinds IPAM & IPMonitor, Active Directory, IIS.

Hardware: Dell M1000e blade chassis, Dell iDRAC6/7, iSCSI, Dell PowerEdge enterprise servers, Dell PowerVault MD and Dell Equallogic enterprise storage, IGEL Linux / Windows Embedded thin clients, Johnson Controls P2000 Cardkey system hardware, HP 9000 servers and workstations, HP/Compaq Proliant servers and workstations, Cisco routers and switches, QualysGuard appliances, AlertSite appliances, Foundry Server Iron load balancers.

PROFESSIONAL EXPERIENCE

Confidential

System Engineer

Responsibilities:

• Provide Level 2 support for Embedded Windows and Embedded Linux Operating systems
• Handle user support issues and develop supporting resolution documentation
• Follow processes and procedures for providing solutions to support requests
• Perform technical support tasks and special projects assigned
• Investigate and troubleshoot routine client software and hardware issues
• Escalate unresolved and more complex problems to Level 3 support as appropriate
• Document policies, procedures, and issues in ticketing system as well as the internal knowledge base

Confidential

Server Engineer

Responsibilities:

• Lead and supported the project to replace/upgrade all Windows 2003 Servers to Windows 2012 R2 and Windows 2008 R2 prior to deadline of Windows 2003 support
• Worked with appropriate application owners to schedule, build, and configure new servers to replace existing Windows 2003 Servers
• Assisted with the installation, configuration, administration, support, tracking, and maintenance of all enterprise servers along with their corresponding software, operating systems, and peripherals
• Collaborated with Technical Services, Storage Administration, Networking, and Desktop Support to ensure a properly configured environment to maintain a reliable and stable foundation for company applications
• Provided a high level of security and availability of data contained within the server environment through patch management, software distribution, operating system configurations, monitoring/alerting, and server recovery documentation for business continuity and disaster recovery.

Confidential, Cincinnati, OH

Technical Support Analyst II

Responsibilities:

• Configured, monitored, and managed 300+ Dell enterprise servers and devices utilizing the Dell Open Manage Essentials tool for monitoring, alerting, and troubleshooting
• Performed Sharepoint administration for internal corporate sites
• Patched servers monthly using Microsoft WSUS and Shavlik, for PCI compliance
• Administered corporate anti-virus with Symantec Antivirus
• Managed contracts and inventory for $1,000,000+ of equipment and assets
• Responsible for data center management of multiple sites including power, cabling, and cooling requirements, and equipment installations
• Configured and administered vSphere 4.x and 5.x clustered environments on Dell enterprise hardware
• Created and managed FTP and Secure FTP accounts for internal and external customers
• Performed hardware repairs along with BIOS and firmware updates on Dell/HP enterprise hardware
• Supported custom-built Sharepoint internet application confidential for internal and external customers
• Maintained Johnson Controls’ Pegasys card-key system for the entire company
• Engineered new ESXi cluster for finance department’s Hyperion platform using Dell M1000e blade servers vSphere technologies for virtualization and EMC storage
• Utilized QualysGuard appliance reports for intrusion detection and vulnerabilities
• Implemented and tested disaster recovery plan for top 25 business critical applications
• Participated in weekly change management controls meetings for updates and upgrades
• Created process guides and documentation for various data center operations and procedures

Confidential

System Technician

Responsibilities:

• Responsible for installation, maintenance, troubleshooting, and repair of computer hardware and software in both a Windows and Unix environment
• Utilized Dell Server Administrator and IT Assistant to diagnose and repair hardware failures on enterprise servers
• Performed BIOS and firmware updates on Dell, Compaq, and HP enterprise servers and equipment
• Installed structured cabling systems for server connectivity in CBT critical data centers utilizing Category 5/5e, Category 6, fiber optic, and coaxial cabling adhering to TIA/EIA 568A and 568B standards
• Installed and administered video surveillance systems for data center security
• Configured and supported Complete Protection Security servers and ensured they complied with UL regulations
• Assisted data center manager with the successful and cost effective operation of CBT’s critical data centers
• Scheduled third party vendors and contractors to troubleshoot and fix hardware problems

Confidential

Customer Service Engineer/Hardware Systems Support

Responsibilities:

• Provided hardware and software support on HP Series 9000 UNIX workstations and servers on site at Confidential for their WCUP lease program
• Acted as a liaison on behalf of Confidential for General Electric for customer issues and to ensure that Service Level Agreements were met
• Responsible for training other technicians and staff on HP 9000 equipment in the Confidential ’ corporate environment
• Participated in 24/7 on-call hardware support rotation for HP Netservers, HP LaserJet printers and plotters, and HP Vectra desktops for multiple HP clients
• Obtained Enterprise Business Clearance for Contractors at G.E. Aircraft Engines
• Received multiple service excellence awards for customer service