SUMMARY

• Accomplished IT professional with over 15 years of experience as an IT Business Systems Analyst
• Experienced in managing IT projects through all phases of the system development life cycle, from project initiation through project closure.
• Experienced in planning, coordinating and monitoring development operations involving multifunctional teams, multiple departments and multinational constituents.
• Experienced in procurement management of supplier contracts, SOWs, evaluating vendor Requests for Proposal (RFPs), monitoring and controlling vendor performance within the supply chain management organization.
• Experienced in managing project finances, controlling budgets, processing and approving financial transactions such as formal quote requests, invoices, receipts and performing year - end budget reconciliations.
• Ability to work independently, initiate and define project tasks, coordinate team work.
• Ability to establish and maintain effective relations with internal business clients, customers, vendors and technical staff.
• Ability to learn fast and utilize new technologies and programs.
• Experienced in analysis of complex business systems and subsystems within the company headquarters, at remote sites and abroad.
• Experienced in working on small and large scale projects, enhancements and system upgrades.
• Experienced in facilitating Joint Application Design (JAD) sessions with business and IT stakeholders.
• Ability to work in a fast paced environment, ability to work on multiple projects simultaneously, prioritize and adjust to changes in project demands.
• Ability to assess project scope and manage changes that affect scope, budget and timeline.
• Ability to anticipate and identify, troubleshoot and track issues.
• Ability to provide resolutions and alternatives.

PROFESSIONAL EXPERIENCE

Confidential, Newport Beach, CA

Web Systems Business Analyst

Responsibilities:

• Worked on a six month contract as a web systems analyst and project manager, coordinating cross-team projects for the Retirement Division.
• Analyzed user requirements for small to medium web projects and enhancements, documented detailed specifications.
• Analyzed requirements and documented use cases for the implementation of SMS and mobile technologies via IBM’s Marketing Cloud.
• Managed several RedHat Linux v6 upgrades, coordinated the schedule and tasks for IT managers, system and database administrators, developers and testers.
• Coordinated the design and implementation tasks for a microsite deployment on the Amazon Web Services (AWS) cloud computing platforms.
• Provided web application usage statistics using web analytics tools such as Adobe and Google Analytics.
• Developed test plans and test criteria, coordinated web systems and responsive testing with the Quality Assurance team on site and abroad.
• Developed use case templates and trained staff on applying use case analysis.
• Worked closely with stakeholders, IT managers and other analysts on prioritizing projects, reported status on a weekly basis.

Confidential, Huntington Beach, CA

Systems and Data Analyst

Responsibilities:

• Managed CSDT/IDMS projects from the initiation through deployment. This is a Web based system, with complex workflow functions, supporting aerospace customers and suppliers worldwide.
• Managed annual budgets, costs and all other financial aspects related to the development and maintenance of the system.
• Managed procurement of vendor services and monitored vendor performance based on Service Level Agreements.
• Provided regular reports on project status and project risks - reported data related to cost, quality and schedule.
• Coordinated multifunctional project teams and assignments (Boeing IT teams - infrastructure, system and database administrators; Talisen Technology - Web developers; business continuity planning / disaster recovery vendors; Boeing suppliers and vendors (over twenty thousand vendors), Boeing customers and system users (hundred SMEs representing over forty commercial and defense programs).
• Performed system development life cycle (SDLC) activities from requirements definition, use case analysis, user acceptance testing, through implementation and project closure.
• Performed extensive analysis of user interfaces (UI) with users (vendors and customers), graphic designers, and Web developers.
• Worked on a continuous improvement of the usability of Web applications by implementing user-centric design and Lean 10x principles.
• Managed Web content, designed and mocked up screen and report layouts within the CSDT/IDMS application; enhanced and streamlined graphical presentations of over two hundred screens/GUIs; specified field properties, data definitions, validation and constraints for hundreds of field entries; documented customer standards for the common look and feel (CLAF); improved user experiences (UX) by streamlining and simplifying complex workflow screens, by building in efficiencies in terms of ease of navigation and system use, information architecture, content relevance, and visual/aesthetic appeal; improved system performance by customizing field visibility and data download based on user roles and permissions; tested screen rendering time and defined performance requirements; standardized common functions and screens for over forty commercial and defense programs, taking into account variations in browser versions, screen sizes, hardware and other configuration variables.
• Worked with IT teams on the deployment of technical and performance enhancements, and search engine optimizations (i.e. system upgrades due to infrastructure or server changes, changes in interfacing systems, application, browser and/or database version changes, code refactoring, database indexing, and other performance and code maintenance optimizations).
• Coordinated annual system vulnerability tests and enhancements to reduce system access and security risks.
• Performed application comparisons and functional gap analysis between CSDT/IDMS and other Boeing applications for the purpose of retiring or eliminating similar systems with duplicate functionality.
• Provided system admin support by submitting and maintaining service and user access requests in the following Web based systems: CARATS, STAR, FRT System, N-BAR, BART, ADGM system; administered the CSDT SharePoint site; submitted various forms for sustaining and implementation activities (iTickets, MSRs, SNAPs, BAC).
• Administered the ClearQuest Common Server (CQCS) CSDT database (used for managing change requests) and provided user training and training documentation.
• Authored and maintained the CSDT/IDMS Disaster Recovery plan in the Living Disaster Recovery Planning System (LDRPS).
• Defined business cases, architecture, interface and database design, modeled requirements using the Application Development and Sustaining (AD&S) processes, Lean 10x and Agile techniques, conducted Unified Modeling Language (UML) training.
• Documented and maintained the following Macroscope deliverables:
• P140S Owner Requirements, P230S User Alternatives, P240S User Principles, P200S Owner System Structure, P250S User System Structure, User Interface Standards (CLAF), P186S Reusable User Interface Component Specification, Traceability Matrices, P490S Unit Specification (use case), P415S Test Plan, P750S Test Case, M032S Project Procedure, M042S Change Request, and others.
• Mentored CSDT analysts and staff that participated in the Boeing employee rotation program.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Worked as a Business Analyst for the following Boeing projects: SDT (Supplier Data Transmittal) - redesign of SDT on a J2EE platform, SMEFS (Supplier Management Electronic File System).
• Acted as a liaison between Talisen's and Boeing's technical team and Boeing's user community.
• Provided information and participated in the following project activities: defining processes, architecture, database and data migration design, system testing and project management.
• Performed business analysis and modeled functional and non-functional requirements using the AD&S processes and Macroscope deliverables.
• Worked extensively on documenting Use Cases, Traceability Matrices and Test Cases (QA).
• Provided information for and facilitated the maintenance of the following Macroscope deliverables: P140S Owner Requirements, P230S User Alternatives (Reporting Tools), P240S User Principles (Non-functional Requirements), P200S Owner System Structure (Taxonomy), P250S User System Structure (Use Case Model), Information Structure (Data Structure), P490S Unit Specification (use case), P750S Test Case, User Interface Standards (CLAF Common Look and Feel), P186S Reusable User Interface Component Specification, M032S Project Procedure - Requirements Management and UI Design Process, M042S Change Request (RFSs and IRs).
• Participated in the establishment and definition of Talisen's system development life cycle.
• Assisted with the training of other Analysts on use case authoring, requirements analysis and modeling.
• Generated and provided training for UML diagrams such as Use Case, Activity, Robustness, Class and Sequence diagrams.
• Facilitated meetings and Joint Application Design (JAD) sessions on a regular basis.
• Reviewed and evaluated software products and tools.
• Provided regular status and progress reports to IT and System Managers.

Confidential

Business Systems Analyst

Responsibilities:

• Analyzed, defined and documented business processes using Waterfall, Rational Unified Process (RUP) and other company specific methodologies and software tools.
• Clarified current business processes and procedures and defined project objectives.
• Coordinated the development of the System Development Methodology (SDM) and ensured the SDM methodology is followed. Developed guidelines and templates for deliverables in all project phases: Initiation, Definition, Design, Development, Integration and System Test, Verification, Implementation and Post Implementation.
• Provided deliverables for major and minor projects: Business Cases, Functional Requirements, Test Cases, User Guides, Requirements Change Requests, System Service Requests, Report Specifications, Workflow and other diagrams, Status Reports, Meeting Agendas, Meeting Minutes, and other deliverables.
• Acted as a primary liaison between the Information Services (IS) and business user departments. Provided regular written and verbal feedback to IS staff, user community and external business partners.
• Developed conceptual solutions, reviewed/compared vendor products and provided recommendations.
• Assisted internal business clients in creating and evaluating deliverables such as Requests for Proposal (RFPs) and Vendor Comparison Matrixes.
• Mentored Information Services (IS) staff in using business analysis techniques and tools.
• Assisted with technical design and development, participated in the Java developers weekly meetings and other project related IT meetings.
• Managed Web content and UI/screen layout for Web based applications (e.g. HAL and Windstar websites), analyzed customer requirements and designed Web solutions based on product, services, and booking workflows, including payment processing. Designed and mocked up screen layouts for customized finance reports from the Oracle finance system.
• Conducted beta testing and coordinated user testing to insure application functionality, accuracy and reliability.
• Developed training documents, coordinated and conducted user training.
• Initiated, led and facilitated meetings and presentations.
• Provided customer tech support for the company's website users (managed Webmaster correspondence and delegated issue resolution to the applicable departments).

Confidential

Reservations Administration Lead

Responsibilities:

• Maintained written customer correspondence. Suggested and authorized client compensation and concessions as part of customer service.
• Processed legal releases and agency reservation transfers.
• Developed and maintained database for Balance Due reports to insure timely collection of receivables.
• Assisted with the automation of administrative and supervisory duties such as issuing report stats, payroll, phone stats.
• Assumed supervisory duties in the absence of the supervisor.
• Recommended and implemented changes in daily operations to improve efficiency of operations.
• Participated in the interviewing process and trained new employees, delegated assignments, insured a positive working environment and team spirit is maintained within the department.