SUMMARY

• 10 years of experience exclusively in software application maintenance, operational support in Banking and Telecom domain with focus on JBoss/WebLogic/Tomcat/Apache Administration, Monitoring, Troubleshooting and Maintenance on Unix/Linux platforms.
• Supervised project teams, including developer, QA, Operation and other internal staff.
• Organized and goal oriented with more than 2yrs experience as team lead.
• Proven skills in providing 2nd & 3rd level support for the UNIX environment Solaris.
• Experienced in Automation using Unix Shell Scripting.
• Expertise in Installation, Configuration, Trouble - Shooting and Maintenance of Web Logic Server 9.x/10.x/11g/12c, Microsoft IIS 7.x/8.x, JBoss EAP 5.x/6.x, Jboss Fuse 6.5, Apache Web Server, Tomcat 6.0/7.0/8.0 on different Linux and UNIX flavors and environments.
• Monitors batch job management systems to prevent or reduce issues from impacting production systems.
• Installation, configuration and support of J2EE applications hosted primarily in Tomcat 5.5 and WebSphere 6.0/7.0.
• Extensive experience in setting up multiple Domains, configuring, monitoring, administering Admin Servers, Managed Servers, and Node Manager.
• Experience in configuring and administering JDBC resources (DataSources, connection pools), JMS resources (Queue, Topic, connection factory) in WebLogic and JBoss.
• Proactive and result-oriented leader adept in mentoring and motivating the dynamic team to exemplary performance.
• Deployed applications (WAR, JAR, and EAR) in Domain and Clustered environments of WebLogic 9.x/10.x/11g/12c and JBoss EAP 5.x/6.x.
• Configure TCP/IP on Windows.
• Maintaining and implementing the servers.
• Experienced with API Gateway in policy layer 7.
• Involved with support and system’s management of a variety of enterprise infrastructure applications and software products like Google Wallet, Mobile Gateway and Credit Card Offers.
• Create project and groups and also provide access to them using Windows LDAP.
• Work on Build, deployment and maintenance related task using Jenkins.
• Provided 24x7 on-call supports for product delivery platforms and application troubleshooting and problem resolution, including managing, escalating, scheduling and reporting corrective actions
• Involved in software Build and Release Management cycle, Software Configuration, Deployment Management and Production Activities.
• Versioning Control using SVN and GIT.
• Gather and analyze information skillfully in order to identify and resolve problems in a timely manner and recommend alternative solutions as and when required.
• Experienced to give access to execute root command on server with SU and SUDO.
• Worked extensively on build, deployment tool and version control using Rational Clear case, and Visual Source Safe.
• Effective communicator adapt in delivering superior customer service and bridging the business and technical team.
• Excellent problem resolution and communication skills with ability to work under pressure in a highly visible role.

TECHNICAL SKILLS

Operating Systems: UNIX, Red Hat Linux, Windows 2000/NT/XP, Sun Solaris

Database: SQL Developer, Oracle 10g, Toad, MS SQL Studio.

Languages/Scripting/API/Technologies: SQL, Unix Shell, C++, Core Java, WLST, JDBC, JMS, JNDI, RMI, LDAP

Web Servers: TOMCAT 5.5/6.x, APACHE HTTP Server 2.x, IBM WebSphere 6.0/7.0

Middleware Servers: Web logic application server 10g/11g/12c, JBoss 5.x/6.x, Jboss Fuse 6.5

Monitoring tools: Autosys, Smiley2, Putty, ARS Remedy 7.5, Active Directory Service Excellence, Wily and Jasper, Splunk

IDE/Version Control tools: Eclipse, Tortoise SVN, IBM Rational Clear Case and Clear Quest, GIT, SoapUI, Winscp, JXplorer, Jenkins, UET

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

System Analyst/JBoss Administrator

Responsibilities:

• Experience in applying patches and plug-ins for JBoss Application server.
• Monitoring Splunk logs.
• Run batch jobs manually and checking the server health with scripts on UNIX.
• Configured JMS server in Jboss EAP.
• As a Middleware lead coordinate with other team like Infrastructure, Linux and network to make sure all servers are configured and running fine.
• Assigned plan tasks to different departments and individuals.
• Coordination and implementing POC/Middleware Leadfor new middleware applications and technologies in to the Environment.
• Make sure all batch jobs running on their scheduled time.
• Configured JBoss HornetQ in EAP 5 & 6 and Jboss Fuse.
• Applying patching on Jboss server.
• Works directly with the Service Desk & IT Customer Service as an escalation point for production system issues, & assists in resolving or further escalating other related issues.
• Automating deployment and configuration tools for Red Hat Enterprise Linux.
• Technical expertise in WebLogic, Jboss, and Apache software with configuration issues in the distributed Red Hat Enterprise Linux environment.
• Skills and ability in the troubleshooting logs using Splunk, New Relic & HP Diagnostic and validate services using SOAP UI.
• Managing repositories in support of GIT.
• Deploying war and jar file based on open-source software and industry best practices like Jenkins and restarted the UNIX servers.
• Create HLP ticket using UET.
• Validate deployed bindle in Jboss fuse using OSGI command.
• Manage and update certificates for API gateway in policy layer 7.
• Provided 24x7 on-call supports for product delivery platforms and application troubleshooting and problem resolution, including managing, escalating, scheduling and reporting corrective actions
• Automate application builds using industry-standard tools.
• Fetching customer data to fix any issue using quires in SQL developer and MS SQL Server.
• Installing, configuring and administering of WebLogic, Web Sphere MQ middle ware. Installed and configured I-Planet, Apache, Tomcat, MQ and LDAP Server and integrated with WebLogic Application server.
• Software development lifecycle that includes development, validation, integration, training, and production.
• Monitor and Tune MQ queue depth, JVM's, JVM heap size, garbage collections, Java stack and Native thread results in Development and Production performance of servers.
• Ability to develop a detailed project plan that includes risk analysis, resource estimates milestones, and back-out procedures.
• Ability to produce operational documentation using industry best practices in technical writing.
• Monitoring environment, checking Server Health on UNIX box.
• Do deployments in different environments of the application servers (Staging and Production) using Jenkins and troubleshoot any deployment related issues.

Environment: Unix Sun Solaris, Linux, WebLogic 11g/12c, JBoss EAP 6.3/6.4.3/6.4.4/7.1 , JBoss Fuse 6.5, Red Hat Linux, HornetQ, Ubuntu Sever, Windows Active directory, SVN, Jira, Action Remedy System, Administration Tools, Putty, Web Methods.

Confidential, Atlanta, GA

Middleware/Application support Admin

Responsibilities:

• Carrying out Implementation of SE-Tools Instance Setup for locations Atlanta for SE-Tools environment, covering Linux/Unix Servers setups, SE-Tools application setup and Active Directory deployment. Creation of project of specified five SE-Tools application as and when the request arrives through ARS Ticketing tool.
• Installation, Configuration and Administration of JBoss EAP 6.3,6.4,7.1 Application Server and configured JBoss domain on Red hat RHEL.
• POC for all kind of issue during on call and provide 7*24 support.
• Experience in applying patches and plug-ins for JBoss Application server.
• Applying patching on Jboss server.
• Supervise team of six members in operation and admin.
• Run batch jobs manually and checking the server health with scripts on UNIX.
• Configured JMS server in Jboss EAP.
• As a Middleware lead coordinate with other team like Infrastructure, Linux and network to make sure all servers are configured and running fine.
• Assigned plan tasks to different departments and individuals.
• Coordination and implementing POC/Middleware Leadfor new middleware applications and technologies in to the Environment.
• Mentor and trained other folks for project related environment and tools.
• Make sure all batch jobs running on their scheduled time.
• Configured JBoss HornetQ in EAP 5 & 6.
• Works directly with the Service Desk & IT Customer Service as an escalation point for production system issues, & assists in resolving or further escalating other related issues.
• Provided additional training to members of my team.
• Working experience working with Websphere to deploy, manage applications and services also to enhance security using administrative servers.
• Insert and Delete firewall rules in Linux system.
• Start/Stop Firewall services depending on issue.
• Deploying applications in WebSphere Decision Server to work with one of the core product (WebShpere ILOG JRules) to decide business outcome through execution of business rules against available data.
• Application server and web server setup for new applications in different environments and troubleshoot issues.
• Involve in Data Migration activities.
• Configure TCP and UDP load balancing.
• Installing, Configuring and Hardening of Windows Servers.
• Coordinated closely with development and QA teams to implement successful daily builds.
• Adding New Licenses to an Existing License Server Host.
• Developed automated processes that run daily to check disk usage and perform clean up of file systems on UNIX environments using shell scripting and CRON.
• Installation, Configuration & Administration of Clustered WebLogic Server 12.1.2 /12.1.3 on Production Environment
• Create project and groups and also provide access to them using Windows LDAP.
• Branching and merging with GIT.
• Write Unix shell script to delete old file from servers.
• Configured Weblogic/JBoss EAP JDBC resources - JDBC data sources.
• Load balancing of Apache servers.
• Deployed the EAR, JAR, WAR applications on multiple WebLogic Server Instances.
• Fetching the Data from DB using complex queries in SQL Developer.
• Installing, configuring and administering of WebLogic, Web Sphere MQ middle ware. Installed and configured I-Planet, Apache, Tomcat, MQ and LDAP Server and integrated with WebLogic Application server.
• Versioning control using SVN.
• Monitor and Tune MQ queue depth, JVM's, JVM heap size, garbage collections, Java stack and Native thread results in Development and Production performance of Jboss servers.
• Providing threshold services to users for getting Usage alerts with Windows Active Directory.
• Monitoring environment, checking Server Health on UNIX box.
• Support deployments in different environments of the application servers (Development, QA, Staging and Production) and troubleshoot any deployment related issues..
• Support for SE Tools environment for various locations in USA, IT Services operating for SE Tool servers, User administration, administrative tasks (create, maintain projects) First and second level support for SE Tools Software components.
• Deploy war, xml and properties files on Unix Serves.
• Prepared Management/Quality related documents like ITIL & Q-view for Project.
• Diagnose and Resolve Root Cause of reported production defects.

Environment: Unix Sun Solaris, Linux, WebLogic 11g/12c, JBoss EAP 6.3/6.4.3/6.4.4/7.1 , Red Hat Linux, HornetQ, Ubuntu Sever, Windows Active directory, SVN, Jira, Action Remedy System, Administration Tools, Putty.

Confidential, Alpharetta, GA

System Analyst/Middleware Administrator

Responsibilities:

• Production/Application Support -- Managing production deployments in terms of software deliveries and overnight activates.
• Monitoring, analysis and trouble shoot issue-involving technologies like Java 5 (JDK 1.5), J2EE (JSP), Web Services (SOAP), Application server (Web logic) and multiple integration projects in the middleware space, troubleshooting middle-tier issues and assisting developers on infrastructure related issues.
• Jumpstart app servers after deployment.
• Do Automation using multiple shell scripting.
• As JBoss Admin, Perform monitor and manage upgrades, deployments and other changes to the servers and applications.
• Create SSL Certificates to provide authentication.
• Maintain team shifts according to business requests.
• Configured JDBC connection pools and data sources for JBoss server instances.
• Monitoring environment, checking Server Health on UNIX box.
• Analyzed Log files such as WebLogic/JBoss server logs, node manager logs, Plug-in logs and thread dumps for troubleshooting and Problem determination to resolve issues.
• Worked on installing, configuring, tuning, clustering and maintain ADF J2EE enterprise application consisting on WebLogic 10.3.6, tomcat, apache and site minder on AWS EC2, RHEL
• Configured Keystore and Truststore and encrypted the passwords in JBoss vault of different applications
• Batch Process monitoring on timely manner and make sure services levels are met to fix incidents.
• Installing web logic application servers and customize it according to the application specification.
• Provided 24/7-application support to all production applications running on WebLogic. Server.
• Write Shell script to delete old data from server.
• Co-ordinate with Business, Operation and Development teams on regular basis.
• Manage CM,CI tools like Jira, SVN and Jenkins and their usage / process ensuring traceability, repeatability, quality, and support.
• Install Ubuntu Linux as a virtual machine using VMware Player.
• Involved in JBoss performance tuning, setup strategy for failover, high availability and performance.
• Deployed the EAR, JAR, WAR applications on multiple WebLogic Server Instances and JBoss servers.
• Maintaining production critical servers running Solaris UNIX, Linux supporting Oracle database and Web services.
• Application server and web server setup for new applications in different environments and troubleshoot issues.
• Involve in Data Migration activities.
• Configuration for all of the Jenkins Continuous Integration Server including plugins, jobs, server configuration, etc.
• Adding New Licenses to an Existing License Server Host.
• Changing the default config spec according to the developer’s requirement.
• Involved in activities like moving, renaming and removing elements and versions.
• Build and Deployed various WAR and EAR files using Jenkins.
• Involved in Weblogic upgrade from 11g to 12c
• Install, upgrade patches, deployment, monitor, tuning and configuration of web logic application server in multi cluster/server environment.
• Do the Load and Functional testing for analyzing and measuring the performance of a variety of Web services using Apache JMeter and SoapUI.
• Moving the VOBs and relocating the elements from one vob to another.
• Analyze test results and coordinate with development teams for bug fixes.
• Creation of WebLogic domains and setting up Admin & Managed servers for JAVA/J2EE applications on test and production environments.
• Creating Label Types and Applying Labels to build related files.
• Providing Version Control with Subversion and Automated Build & Deployments with Jenkins.
• Synchronize the local repositories with remote (other) with GIT.
• Support deployments in different environments of the application servers (Development, QA, Staging and Production) and troubleshoot any deployment related issues.
• Staging area, add, commit and push files in repository using GIT.
• Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals Confidential all levels and can work as a part of a team as well as independently.
• Monitor and Tune MQ queue depth, JVM's, JVM heap size, garbage collections, Java stack and Native thread results in Development and Production performance.
• Provide technical support for users. Track and manage technical support activities using a database/software. Identify and escalate issues related to client success.
• Diagnose and Resolve Root Cause of reported production defects.
• Configured Clusters, apply patches on web logic using the web logic Console.
• Resolving CMIS tickets based on customer’s issue and assigning them to the respective teams.
• Support deployments in different environments of the application servers (Development, QA, Staging and Production) and troubleshoot any deployment related issues.
• Identification and timely escalation of issues within the team and Origin.
• Oversee issues with proper escalation to meet critical deadlines and Service Level Agreements (SLA's).

Environment: WebLogic 11g, Solaris 10, IBM AIX 6.1,Shell Scripts, Jenkins, JBoss EAP 6.3/6.4.3/6.4.4/7.1 , Red Hat Linux, Oracle 9i, SQL, Web Services, UNIX Box, Windows XP, Putty, Service Excellence, CMIS Tickets, JXplorer, JSP, Web Logic.

Confidential, Atlanta, GA

Technical Lead

Responsibilities:

• Provide maintenance and production support to Mobile Gateway web service Google Wallet and Offers application.
• Provide On-call support in case of any outage.
• Primary point of contact to troubleshoot and handle application level issues.
• Managing and Providing Technical and Functional knowledge transition to offshore.
• Coordinate with offshore team for various client requirement deliverables.
• Actively involved in scoping, identifying the risk, and prioritizing the project - Credit Card Offers.
• Collecting and analyzing the project’s business requirements and transferring the same knowledge to development team.
• Configured JBoss Vault to encrypt the plain text password of various datasources, HornetQ in JBoss EAP.
• Evaluating the data collected through task analysis, business process, surveys and workshops.
• Providing suggestions to the development team during the development stage of product to meet the business needs.
• Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Applied JBoss EAP patches to all JBoss servers.
• Communicating effectively with business and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs.
• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client.
• Fetching the Data from DB using complex queries in SQL Developer.
• Perform software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers.
• Analyze and resolve diagnostic problems on Sun and AIX systems.
• Deployed the EAR, JAR, WAR applications on multiple WebLogic Server Instances and JBoss servers.
• Oversaw tuning and performance monitoring for UNIX/Linux workstations, servers, and peripherals.
• Designing and executing the test scripts and test scenarios.
• Administered CISCO ACE, Apache, tomcat, iplanet on Linux servers.
• Deployment of war, xml and properties files on Unix Box.
• Creating Ticket and assign to the Respective team thru Remedy ARS 7.x.
• Coordinating with the groups of business who test, validate, evaluate new applications and functions, and determine issues in services and software.
• Managing any change requests related to the working project plans daily to meet the agreed deadlines.
• Flexibly interact with globally dispersed project team members.
• Analysis of various changes requests and its impact.
• Handle partner integration and partner on boarding who consumes Offers ORP application and Mobile Gateway Web Services.
• Propose and implement infrastructural changes to the existing application infrastructure.
• Prepare end-to-end system understanding documents.
• Played major role in taking up NGN-Migration related activities.
• Worked closely with Clients, project managers and development team in various business areas to gather, analyze and document the requirements and supported the project throughout the development lifecycle.

Environment: PRODUCTION and USER Testing, Java 4.2, Jboss4 Tags, HTML, Oracle Toad, SQL, Web Services, Log4J, UNIX Box, Soapui, Apache Struts 1.1,Windows XP, IBM Data Studio, Eclipse 3.2, Agile Methodology, Iterative Software Development, Object Oriented Application Development, Putty, SVN, Optier.

Confidential

Sr. Systems Analyst/Co-ordinator

Responsibilities:

• Responsible for Test Environments Management Service.
• Creating the tickets based on issue and assigning them to the respective teams With ITSM tool.
• Monitoring environment, checking Server Health, Booking and Scheduling.
• Providing user access and Troubleshooting users’ issues.
• Identification and timely escalation of issues within the team and Origin.
• Work closely with customer support team, vendors and co-ordinate support activities.
• Oversee issues with proper escalation to meet critical deadlines and Service Level Agreements (SLA's).
• Sanity testing of the server on UNIX boxes.
• System monitoring includes processes monitoring, log file analysis, disk space analysis, and performance analysis.
• Troubleshooting system and network based issues.
• Responsible for proper communication with Offshore and onsite. Sending weekly and daily status reports.
• Communicating with SME’s from Different teams Confidential Onsite.
• Checking and resolving the connectivity issues of Sybase and oracle server on daily basis.
• Checking the status of all components via logs.
• Modifying and executing the scripts as per developer suggestion.
• Monitoring the links and server process and updating the issues and errors to the respective teams.

Environment: UAT, Java, Jboss4 Tags, HTML, Java Script, Oracle 9i,SQL, Web Services, Log4J, UNIX Box, Windows XP, Web logic 8/9x, Clear Case, Clear quest, Iterative Software Development, Object Oriented Application Development, Putty.

Confidential

Systems Analyst

Responsibilities:

• Responsible for Linux/Unix production server support, monitoring and Administration in Front office.
• Providing Support Calypso Batch Support and user issues and support a Mission Critical BFS environment.
• Running user’s job via CA's Autosys, Calypso GUI and custom made interface.
• Fix a bends and oversee issues with proper escalation to meet critical deadlines and Service Level Agreements (SLA's).
• Health Checks on various UNIX flavored Production Servers.
• System monitoring includes processes monitoring, log file analysis, disk space analysis, and performance analysis.
• Troubleshooting system and network based issues.
• Responsible for proper communication with our Onsite and Offshore Development centers. Sending weekly and daily status reports to US as well as India Managers.
• Providing KT to the new team members.
• Experienced in analysis of thread dumps, core dumps, server hang and high CPU utilization conditions in WebLogic and JBoss.
• System & Application monitoring/troubleshooting alerts.
• Data services for the Sybase database.
• Monitoring the status of the job on grid server.
• Checking the status of critical reports using queries in Oracle.
• Analyzed Log files such as WebLogic/JBoss server logs, node manager logs, Plug-in logs and thread dumps for troubleshooting and Problem determination to resolve issues.
• Calypso Batch log validation and error checks.
• Modifying and executing the jobs as per the Task Owner’s request.
• Monitoring the jobs and updating the issues and errors to the respective teams.
• Creating the tickets based on issue and assigning them to the respective teams.

Environment: Web Logic 10g, Jboss EAP 5, HTML, Java Script, SQL, UNIX Script, Web Services, Log4J, UNIX Box, Windows XP, Oracle 9i/10g, Calypso, Autosys, Tomcat 5x, Putty, SVN.

Confidential

Trainee

Responsibilities:

• Coordinated closely with development and QA teams to implement successful daily builds.
• Worked on multiple OS (Solaris, Windows NT/2000) and multiple code
• Creating VOBs and views for different applications
• Solving day to day End User Problems in accessing Clear case
• Done the installation, configuration through WebSphere.
• Adding New Licenses to an Existing License Server Host
• Changing the default config spec according to the developer’s requirement.
• Involved in activities like moving, renaming and removing elements and versions.
• Involved in activities like moving the VOBs and relocating the elements from one vob to another.
• Managing parallel development streams and multiple releases using branching, merging and labeling.
• Trouble shooting problem in view, check out and check in, related activities.
• View Creations setting up of Configuration Specification according to the Project Requirement.
• Troubleshooting for issues.
• Creating Label Types and Applying Labels to build related files.
• Preparing Build Report for each and every build.
• Coordinating with the onsite team and deploying the code accurately and escalating any issues immediately.
• Monitoring the release work and keep on updating issues and errors to the respective teams.

Environment: UAT and PROD, Java, Jboss4 Tags, HTML, SQL, UNIX Script, DB Objects like Stored Procedures, Triggers, Views, Functions etc., Web Services, Log4J, UNIX Box, Windows XP, Oracle 10g, Tomcat 5x, Putty, SVN.