PROFESSIONAL SUMMARY

• Active Department of Defense Top Secret Security Clearance SCI w/ CI Poly.
• Expertise in troubleshooting, including AWS, Microsoft (Windows OS (7, 10 & 2012),Active Directory, DNS, DHCP) servers and technical support for individuals and organizations of all sizes, to include Enterprise level, small business or start up and in home support. Knowledge with Virtual machines, automation, DevOps, object storage, programming languages, project management, Agile and cloud solutions. Troubleshooting / Microsoft / Linux / DevSecOps (Chef, Lambda, CloudFormation, CloudWatch, Config, etc..) / PMO (Agile, Scrum, Use Case documents, system design documents, requirements documents and architectural Diagrams).
• Detail oriented with strong self - motivation and TEMPeffectiveness in independent operations and team dynamics, as well as excellent interpersonal and communication skills.
• Knowledgeable and experienced IT professional & entrepreneur with more than 16 years overall of experience in military and civilian IT environments and businesses. With extensive experience in Cloud Computing. Skilled in business management and project management, capturing lucrative clients, as well as training excellent teams while keeping within time constraints (Entrepreneur).

TECHNICAL SKILLS

Active/Current Certifications: AWS Solutions Architect Associate (Current), A+, and Networking + and Security +

Network Systems: Military Enterprise Environments spread across several buildings

Software: Microsoft, VMware, PowerShell, Remedy Ticket system, Blackberry 2010 server admin and Blackberry phone configuration manager, MS Visio & Project, Visual Basic, Dreamweaver & PHP, JavaScript, entire Chef ecosystem (inspec, compliance, supermarket, Habitat etc..), python, Ansible, NginX, SalesForce configuration, Jenkins, GitHub, Jira, Zoho, Remedy, Fossil, Vagrant, VirtualBox, Roll your own scripts, Trend Anti-Virus, Adobe, Putty, Active Directory, FTP, Telnet, SSH

Hardware: Network Hardware, Basic Computer Hardware, Sonic Firewall, Servers, Storage, Cisco router (1840 series) and switch (2960 series), Printers, Desktops, Laptops and Cell Phones.

Systems: AWS, Linux, vCenter, 2003, 2008 R2 and 2012 Microsoft Servers, Exchange Servers, NginX, Bitnami Word Press, Terminal Servers, Citrix, Office communicator, Blackberry, Printer server, VMWare, SAN, AWS EC2, Beanstalk, VPC, Direct Connect, Cloud Formation, Docker, Git, Azure, Google Cloud, Windows XP, Windows 2000 Professional, Linux RedHat, Amazon Web Service, Windows 10, Windows 7, Ubuntu, CentOS, Cisco IOS

Support: Technical Support, Networking, halp desk Tech Support, Server setup, network setup, Support Engineer, Software support

AWS Services: AWS IAM, AWS EBS, AWS CLI, AWS S3, AWS EC2 (spot/reserve & on-demand instance), AWS Elastic Beanstalk, Best practices for EC2 and security using security groups and ACL’s and IAM roles to include security group reviews and monitoring of Cloud Trail, AWS RDS, AWS Dynamo, AWS Redshift, AWS Elastic IP, AWS VPC (subnets & route table configurations), Route 53, AWS RDS, AWS ELB, AWS Dynamo, AWS load balancer, AWS Cloud Front, AWS Auto Scaling, AWS OpsWork/OpsCode (to include setup of chef), AWS Cloud Watch, AWS Cloud Trial, AWS API gateway and API tools, AWS GovCloud, Bastion, AWS KMS, Lambda using python, cloud formation, SAM templates and AWS Config.

PROFESSIONAL EXPERIENCE

Confidential - Washington, DC

Cloud Engineer

Responsibilities:

• Extensive experience working with PAAS, IAAS & SAAS platforms
• Expertise in GovCloud for our customers using our product in AWS GovCloud region
• Extensive working experience in cloud platforms such as AWS and Azure
• Deployed and Configured Chef for presentation to stakeholders for purchase
• Educated many customers on several AWS services like EC2, IAM, Cloud Trail, Cloud Watch, KMS,
• Educated customers on our pricing points for our software and how it relates to AWS and halped customers equate final price per month for using our services with EC2 spot instances, EC2 dedicated instances or EC2 reserved instances.
• Attended Chef Conf 2018 and presented presentation to stakeholders
• Extensive experience in troubleshooting AWS environments to include connectivity errors, encryption errors, script errors and configuration errors.
• Scripting knowledge Ruby for use in Chef
• Scripting knowledge of python boto3 for use in Lambda Functions
• Created Lambda functions to move data from S3 buckets to a central monitoring account
• Support customer tickets via server manager support tool.
• Deployed, Configured, Operated and maintained Chef Server, Supermarket and Compliance Scanner
• Developed/Deployed Centralized Lambda Remediating Functions that on trigger automatically remediated unrestricted security groups, creation of Internet Gateways, and Virtual Private Gateways across AWS cloud accounts.
• Design, Deployed and Operated monitoring solution for enterprise cloud service provider to monitor and remediate over 200 cloud accounts across 3 enclaves in teh GovCloud region.

Confidential, West Palm Beach, FL

Cloud Support Engineer

Responsibilities:

• Extensive experience working with PAAS, IAAS & SAAS platforms
• Expertise in GovCloud for our customers using our product in AWS GovCloud region
• Extensive working experience in cloud platforms such as AWS and Azure
• Designed and implemented Salesforce for our support team
• Educated many customers on several AWS services like EC2, IAM, Cloud Trail, Cloud Watch, KMS,
• Educated customers on our pricing points for our software and how it relates to AWS and halped customers equate final price per month for using our services with EC2 spot instances, EC2 dedicated instances or EC2 reserved instances.
• Hosted training for Support Team on Salesforce
• Hosted Training for Sales Team on AWS services to better sale teh software
• Educated Teammates on AWS services to include SSHing into EC2’s, Elastic IP’s, defining security groups and ACL, using bastion hosts as a jump server to private subnets and even how to build a website and place behind a load balancer with auto scaling and using route 53 for failover to show a disaster recovery scenario.
• Extensive experience in troubleshooting AWS environments to include connectivity errors, encryption errors, script errors and configuration errors.
• Scripting knowledge of Python and Ruby especially in use with JSON files, Chef and Ansible
• Frequently setup vagrant boxes of CentOS instances
• Extensive use of monitoring periodically AWS Cloud Watch, Cloud Trail and security groups on a weekly bases for my own test version of our product.
• Created custom bash scripts to test teh script backup function of our product and teach customers how to backup with our software via scripts
• Help AWS support track down excessive API calls our product was creating to resolve issue to not go over API limit thresholds for our customer AWS accounts
• Helped customers create budget notification, elastic ip, bastion hosts, troubleshoot private subnet issues with using our software and apply SSL certs to our product. Helped customers utilize encryption keys (KMS) and IAM roles with our product.
• Within required allotted time transitioned support team from one ticket system to Salesforce

Confidential - Miami, FL

Lead information technologist Tier II

Responsibilities:

• Provide support to Commander on down rather PC, Blackberry, VTC, Cabling, remote, Servers (Printer, VM ware), PC installs, Cisco IP phone installs, software troubleshooting, Remedy ticketing system, after hours over support via phone and laptop, Lead Tech of 3, Personal support for commander.
• Became personnel support engineer for commander despite having military personnel already assigned as his personal support
• Tier III Lead Tech
• VM backup admin
• Expertise in vCenter/vSphere 5.0
• Extensive use of Powershell
• Expertise in Windows 10
• Daily use of Active Directory to create accounts, assign members to groups, add permission and edit group policies.
• Daily use of Exchange to create email accounts and create distribution accounts
• Within required allotted time setup an entire building for 50+ personnel to operate in with all required needed classified & unclassified systems like Desktops, Laptops, Smartboard, VTC conference room, TV’s, Printers, cell phones, Active Directory accounts,

Confidential, Wichita Falls, TX

Web Development

Responsibilities:

• Experience with Configuration Management/Automation & CICD tools like chef and ansible for use in AWS Ops Works
• Demonstrated wifi hotspot project requested by Air Force to include website login for system and sat with contractor officers for potential of being awarded teh contract
• Communicated directly with end clients
• Received 5 digit contract to setup a Tax office with Custom Built Desktop PC’s, Router, Switch, Website, printers and including wall panel wiring
• At any given point had up to 10 employees working on projects
• Custom Built Local Church Website using AWS services
• As local church finance trustee using AWS RDS developed database for church
• Proficient with AWS S3, RDS, Dynamo, Elastic IP’s, VPC, Subnets, Security Groups and ACL’s
• Awarded several civilian contracts and almost awarded a military contract for a wifi hotspot on a military installation in Afghanistan.