OBJECTIVE:

Help Desk Support Level I, II, and III.

PROFILE:

• Fourteen years in the Information Technology
• Highly organized and enthusiastic: able to prioritize effectively to accomplish multiple tasks and complete projects under pressure. Able to generate results to achieve organizational objectives within time and budgetary expectations.
• An independent and self - motivated professional with excellent researching, evaluating and testing skills.
• Skilled in establishing and maintaining excellent relationships with both users and colleagues.
• Customer-focused Desktop Support with 7 years of experience with a broad spectrum of computer operating systems applications and hardware. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.
• Experience working in a fast-paced environment with heavy developer and support staff interaction.
• More than two years experience supporting APPLE products, hardware and software Apple support.
• Support 1000 plus desktop users, with windows 7, 8.1 and windows 10 operating system.
• Good knowledge in Data center, Installing and configuring all the hardware in the rack.
• Patching and labeling the network cable for all the servers, storage and tape library.

COMPUTER SKILLS:

Project: Manage and Lead projects using Microsoft project

Application Software: Excel, Microsoft Word, Word Perfect, Microsoft Access, SQL, ORACLE, PBX Exchange IVR and Voice., Systems Management Server, Microsoft Outlook, Internet Explorer, Microsoft FrontPage, Microsoft Publisher, network, Active Directory, CA Arch Server (Bright store).

Operating Systems: Windows 3.11, 95, 98, NT, 2000, XP, Citrix, Terminal Server, MAC.

Computer Hardware: Compaq, Toshiba, NEC, DELL, IBM, MAC; HP, Xerox and Tektronix printers; Palm Pilot and Compaq handhelds.

Knowledge Programming Languages: Visual Basic, C, Visual C++, System Analysis, JAVA.

PROFESSIONAL EXPERIENCE:

Confidential, Stamford, Connecticut

Responsibilities:

• Configuring and Install application for a little company in Stamford.
• Imaging the first Laptop that installed all the application that the company neads.
• Making the image for the 300 laptops.
• Testing each laptop that works good.
• Configuring wi-fi for each Laptop.

Confidential

Manager of the Network Management, and Technical Assistance Office

Responsibilities:

• Server, Desktop Operation Support
• Working with installing hardware in rack like servers, storage, tape library, switch, routers, firewall, and patching and labeling the cables of this hardware the switch.
• Installing the servers and configuring them, configure the storage (the LUNS) for the space that is need for the servers to allocate.
• Support total of 300 windows 2008, 2012 VM and physical servers which includes Citrix, Domain Controller, File share, Application, SQL, and Linux.
• Patching and labeling the network cable for all the servers, storage and tape library.
• Installing and configuring all the hardware in the rack.
• Architect, design, implement and support Citrix 6.5. Publish through Citrix McKesson healthcare
• Assign users and groups through AD to access various Citrix published applications
• Plan to upgrade to Citrix version 7.9 using PVS.
• Support and maintain VMware 5.5
• Create VM servers using Template with local storage
• Updating memory, CPU to VMhosts
• Patching and updating software and firmware
• Configure and support network using Juniper and Cisco firewall, routers and switches
• Troubleshoot issues with hardware and software
• Make technical recommendations to management.
• Design AD forest architecture 2008 and 2012
• Install new domain controllers and raise domain level from 2008 to 2012R2
• Setup Group Policy Objects
• Setup Organization Units
• Setup AD replication topology
• Setup containers for disabled users
• Setup Policy for lockdown PC
• Support 1000 plus desktop users
• Responsible with desktop deployment and upgrade from windows 7 to windows 10
• Build laptop desktop with windows 7 and windows 10 using Acronis Imaging
• Perform office moves and workstation relocation
• Outfit conference rooms with computer, TV Projectors
• Install standard software for corporate user: Office 2010, 2013, 2016, Adobe, Winzip, Antivirus, Malware\Spyware Browsers (IE, Mozilla, Chrome), Print drives.
• Setup wireless on laptops
• Work with ticketing system for request escalated from level one helpdesk
• Providing technical assistance in person via phone and remotely for the Windows and Mac OS (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office
• Troubleshoot desktop\server hardware and upgrade memory and CPU
• Work with third party vendors and coordinate hardware and software support
• Ensure the functionality for all of APLE’s hardware at Confidential
• Follow policies and standards as described in the corporate IT
• Document and write instructions on installation and support of hardware and software configuration
• Complete all projects on or ahead of schedule
• Assist the Systems Administrator as needed
• Provide extensive printer support
• Check and complete help desk services requests
• Direct and resolve with local server issues when they arise
• Oversee with local tape backups/restores
• Escalate issues to level 3 when not able to hand from Desktop Support Technician II
• Continually updated personal knowledge of computing hardware operating systems and software
• Maintained confidentiality and discretion when working with password or sensitive materials
• Department of National Agency of Drug and Medical Device, March 2014 to May 2015 - Manager of the Network and System Support Team
• Working with installing hardware in rack like servers, storage, tape library, switch, routers, firewall, and patching and labeling the cables of this hardware the switch.
• Installing the servers and configuring them, configure the storage (the LUNS) for the space that is need for the servers to allocate.
• Support Microsoft application Products
• Support and troubleshoot Microsoft OFFICE
• Upgrade office from 2010 to 2013
• Patching and labeling the network cable for all the servers, storage and tape library.
• Installing and configuring all the hardware in the rack.
• Support outlook (setup new mail box on exchange and configure outlook on workstations and laptop)
• Support troubleshoot IE
• Setup and maintain Microsoft ISA Proxy server
• Responsible for implementing and supporting all windows and Linux servers and windows desktop.
• Maintaining and supporting middleware VMware, Citrix XenApp servers including Storage, Tape Library and backup.
• Patching and updating software and firmware
• Configure and support network using Juniper and Cisco firewall, routers and switches
• Troubleshoot issues with hardware and software
• Install and troubleshoot Electronic Prescription application
• Excellent experience with VMware
• Identify administrative standards, issues and process improvement.
• Server, Desktop Operation Support.
• Support and maintain database servers retaining core database of National Agency of Drug and Medical Device
• Responsible for implementing and supporting all windows and Linux servers.
• Patching and updating software and firmware
• Configure and support network using Juniper and Cisco firewall, routers and switches
• Troubleshoot issues with hardware and software
• Make technical recommendations to management.
• Department of Revenues and Taxes March 2012 to March 2014 - Manager of Infrastructure, Network and Data Security
• Working with installing hardware in rack like servers, storage, tape library, switch, routers, firewall, and patching and labeling the cables of this hardware the switch.
• Installing the servers and configuring them, configure the storage (the LUNS) for the space that is need for the servers to allocate.
• Server, Desktop Operation Support
• Patching and labeling the network cable for all the servers, storage and tape library.
• Installing and configuring all the hardware in the rack.
• Support and maintain database servers retaining core database of General Directorate of Taxes
• Responsible for implementing and supporting all windows and Linux servers.
• Patching and updating software and firmware
• Configure and support network using Juniper and Cisco firewall, routers and switches
• Troubleshoot issues with hardware and software
• Make technical recommendations to management.
• Department of Transportation November 2004 to March 2012 - Director of production and issuance of Driver License state wide
• Responsible for database, servers and computer network in the generation of driving license. Responsible for maintenance of machinery, computer server and the other computers in this transportation department.
• Working with installing hardware in rack like servers, storage, tape library, switch, routers, firewall, and patching and labeling the cables of this hardware the switch.
• Installing the servers and configuring them, configure the storage (the LUNS) for the space that is need for the servers to allocate.
• Associate in the creation of production system of the new Albanian driving licence
• Determining the Terms of Reference of this project.
• Responsible for the database problems in the driving license sector.
• Responsible for computer problems, the scanner and software problems.
• Responsible for machinery problems that used at the driving licences productions system.

Network administrator

Confidential

Responsibilities:

• Collecting and processing data, and sending this information data to IT government datacenter
• Development of Database The database Associate the new car registration in Oracle, maker of the car tax and control in ORACLE.
• Supervisor of 20 employees in IT department. Tirana

Confidential

Technical Specialist

Responsibilities:

• Install windows XP and 7 on desktop and laptops
• Build laptop desktop with windows XP and 7
• Install standard software for corporate user: Office 2007, 2003, Adobe, Winzip, Antivirus, Malware\Spyware Browsers (IE, Mozilla), Print drives.
• Upgrade windows XP to 7
• Setup wireless on laptops
• Support Microsoft Products
• Support and troubleshoot Microsoft OFFICE 2003/2007
• Upgrade office from 2003 to 2007
• Support outlook (setup new mail box on exchange and configure outlook on workstations and laptop)
• Support troubleshoot IE
• Setup and maintain Microsoft ISA Proxy server
• Setup network
• Install modems, routers, firewall, switches
• Configure VLANs
• Wireless access points