PROFESSIONAL SUMMARY:

• Experienced Network Administrator with over 7 years of experience in a network operations center and large infrastructure environments working with Cisco, Juniper, Nortel, Netgear, Sonicwall, VSphere VM, Aruba, Riverbed, Bluecoat, and Polycom.
• 7+ years of troubleshooting network connectivity on Cisco routers/switches (CatOS and IOS devices) using GUI, SSH/Telnet from a command line interface.
• 6+ years of network monitoring experience working with Orion Solarwinds and NetMRI and WhatsUp Gold.
• 8+ years of experience with Remedy in a troubleshooting environment.
• 6+ years in the helpdesk environment supporting computer hardware, software install and troubleshooting.
• Knowledgeable of telecommunication technologies including TCP - IP, Packet Voice, Vici VoIP, PBX, FXO, FXS and POTS.
• Familiar with protocols: MPLS, BGP, OSPF, EIGRP and RIP
• Enjoys problem solving, issue resolving and is a very strong communicator; conveying information both efficiently and effectively.
• JNCIA and CCNA certified
• Good written and oral communication skills.
• Ability to effectively document network outages and activities performed to restore outages.

TECHNICAL SKILLS:

• Orion Solarwinds, NetMRI, Windows Vista/XP/7
• Microsoft Office Word/Excel/PowerPoint/Outlook
• Active Directory support, Lotus Notes, Polycom Telepresence
• Aruba AP and Controllers, Cisco Devices 800/2700/2800/2900/3600
• TCP/IP, DHCP, VPN & IPSEC, ACL, NAT, SNMP, Switching, Trunk
• STP, VTP, Ether Channel, VLAN, FW security policy, Static, EIGRP
• OSPF, RIP, Juniper EX4200/SRX240/650M10i, Nortel Switches & Contivity 5500/1100/8600
• Netgear GS752TP, SonicWall 2600, VSphere VM,
• Bluecoat Appliances, Riverbed Appliances
• Mag Radius sever, checkpoint firewalls hardware upgrades, BGP, Frame relay, PPP, HDLC, patching and cable runs.

PROFESSIONAL EXPERIENCE:

Confidential, Lake Forest, CA

NOC System administrator

Responsibilities:

• Develop and configure network operations network infrastructure & applications to include all internal global communications measuring and monitoring tools and satellite communication ground network. Insure that systems are in compliance with service level agreements, high availability/fault tolerance expectations and business/continuity/disaster recovery requirements.
• Lead, coordinate and participate in key process improvement initiatives to support business continuity and reliability of network system infrastructure. Develops recommendations and executes systems solutions for enhancing current processes.
• Leads and participates in network development teams in response to upgrades, enhancements or new customer requirements.
• Supervise the implementation of infrastructure upgrades, maintenance fixes and vendor-supplied patches.
• Manage the installation, configuration, and maintenance of ground network equipment
• Define and perform system backups and recovery procedures to ensure full data retrieval.
• Analyze, monitor, document and troubleshoot business processes for optimal system performance, compliance with customer requirements and management awareness.

Environment: Cisco ASA 5500, Cisco ASR 1000, Cisco 2900, Nexus, Catalyst 6500, 3700 and 3600, Juniper SRX 240 and 210, F5, Packshaper, VMware ESX, Linux, Jira, Solarwinds, Visio.

Confidential Irvine, CA

Sr. Network Admin / Technical Support Specialist

Responsibilities:

• Provide Desktop and Helpdesk support for Windows 7, 8.1 and MAC OS X.
• Provide software, hardware and application support for Windows and MAC OS X.
• Performs support in the resolution of second-level escalated technical problems concerning PCs, operating systems, network protocols both WAN and LAN; mainframe, client server technology, shared printers.
• Analyze technical needs, requirements, and state of the network's infrastructure design, integration, and operational needs.
• Virtualize network servers to an ESXi VSphere client environment.
• Plan network systems by evaluating network and security technologies. Write functional requirements/specifications documents
• Provide recommendations for process improvements and technology changes
• Configured SNMP and utilized analyzing software from Solar Winds to measure statistics on several core routers and switches.
• Assisted in design, procure, deploy and maintain new Microsoft/Active Directory networks, design and implement network upgrades, maintain existing networks.
• Design, implement, maintain and monitor corporate network infrastructures, composed of servers running Windows 2012, Linux, workstations running Windows 7 and 8.1.
• Design, implement and maintain SonicWall's Network Security Appliance NSA2600
• Manage and support Network infrastructure security policies, implement user VPN and client tunnel access.
• Create and maintain documents and procedures, with direction from management
• Perform network troubleshooting to diagnose, isolate, and resolve common network problems

Environment: LAN/WAN, ViciDial VOIP, PBX, VSphere VM Client, Netgear Prosafe, SonicWall 2600, Windows 7, 8.1 server 2012, Linux, IOS X, DHCP/DNS Server

Confidential, Santa Ana, CA

Network Administrator

Responsibilities:

• Ensure availability, security, performance and overall smooth operation of the OC SSA network, comprising 25 sites, over 4,500 users and 100+ applications.
• Implement configuration standards for routers, switches, and network analysis equipment.
• Develop and maintain network infrastructure roadmap based on organizational needs and industry best practices to ensure that IT plans are aligned with the agency’s mission and business objectives.
• Participate in the creation of the agency’s annual network budget by evaluating products, performing capacity planning, conducting business case justification and cost/benefit analysis.
• Stay abreast of information security developments to remain compliant with mandates, audits, and regulatory requirements.
• Coordinate with the dedicated support analyst to open, track, and resolve trouble tickets (Remedy) relating to CalWIN, CWS/CMS, and other mission-critical applications.
• Work closely with business partners and vendors to ensure timely project implementation and SLA delivery.
• Utilized WhatsUp to monitor the network
• Support, troubleshoot, configured network protocols (BGP, OSPF, EIGRP)
• Troubleshoot network connectivity on Cisco routers/switches (Nexsus and IOS devices) using SSH/Telnet from a command line interface
• Designed, implemented and configured agencies HVAC network to meet business requirements and security policy needs.

Environment: WhatsUp, BGP, OSPF, EIGRP, VLAN, VTP, STP, ACL’s, DHCP, CalWIN, CWS/CMS, 6500/4500/2900/2400, WAN, LAN, VPN routers/switches, Catalyst switches, WhatsUp Gold.

Confidential, Brea, CA

Network Analyst

Responsibilities:

• Support the company’s global MPLS infrastructure to insure our employees and customer can perform needed task with minimal issues.
• Monitoring our Global network including routers switches, firewalls and security devices using Solarwinds, and NetMRI
• On call rotation handling all global network issues and outages.
• Managed & supported our global Polycom Telepresence conference equipment.
• Build a weekly reporting structure of our Global network infrastructures performance and utilization usage.
• Manage a Remedy database and work trouble issues as assigned.
• 3rd tier support & troubleshooting our Data Center, global LAN/WAN infrastructure, VPN (home remote users), related to OSPF, BGP, Multilink, static, floating static routing, utilization, performance and outages issues.
• Configure & upgrade network equipment to meet company standardization process.
• Created and maintain a document inventory on all network equipment and configurations.
• Primarily responsible for all home remote VPN equipment (Cisco and Aruba)
• Manage, configure and update Firmware/Software on network hardware devices as required.
• Assisted in configuring firewall rules and policies in regards to Checkpoint and Bluecoat appliances.
• Configure Solarwinds and NetMRI to meet company requirements on reporting network status, latency, uptime along with configuration management and archive.
• Troubleshoot network connectivity on Cisco routers/switches (CatOS and IOS devices) using SSH/Telnet from a command line interface

Environment: s: LAN/WAN, Solarwinds, NetMRI, Cisco 871/2900/3600, Aruba, APC, Nortel, Polycom Telepresence, VPN, Bluecoat, Checkpoint, OSPF, MPLS, BGP, Mutilink, Remedy, CatOS, IOS, WhatsUp Gold.

Confidential, Costa Mesa, CA

CPE Deployment/Activation/Provisioning

Responsibilities:

• Remote site circuit ordering/ installations, broadband and T1 circuits for a variety of retail remote clients.
• Experience with data base Remedy, Clarity, and Siebel lotus applications.
• Configuring and deploy, Netopia, Efficient and Cisco router.
• Initiated the companies first T1 termination department; my role was to consolidate and disconnect T1 & Frame circuits.
• Ordering, installation and supporting a verity of broadband circuits from, ADSL I/SDSL, Cable, T1/multi T’s, Frame, Satellite and cellular circuits.
• Worked with onsite technicians providing installation support and testing of primary and dial backup circuit meeting retail company requirements and standards.
• Interact with retail clients to verify and in some cases support circuit or kiosk connectivity issues.
• Testing IPSEC, VPN circuits remotely using Cisco, and Juniper backbone routers, radius databases and documenting user processes in clarity ticketing before closing.
• Troubleshoot issues with vendors and updating document solutions for team use.
• Testing and debugging new VPN client issues.
• Support, troubleshoot, configured network protocol OSPF

Environment: s: Cisco Routers, Juniper (Redback) Routers, Netopia, Efficient, Remedy, lotus notes, Clarity, Siebel, ADSL I/SDSL, IPSEC, MPLS, VPN, OSPF, MPLS.

Confidential, Fountain Valley, CA

Phone Support

Responsibilities:

• Provided level 2-phone support for Memory, flash and data products.
• Supported end users as well as Reseller and distributors with issues, or provide presales support.
• Troubleshooting memory related conflicts with, MAC, PC, Printers, and Servers.
• Demonstrated high customer satisfaction.
• Performed Q&A testing on products returned as failed.
• Customers follow up until issue was resolved.
• Software used, AS/400, Call center Data Base.

Environment: s: Windows 95/98/NT, MAC, AS/400, HP

Confidential, Costa Mesa, CA

Sr. Helpdesk, Software Support

Responsibilities:

• Handle all computer related issues including hardware/ software conflicts.
• Provide phone; help desk support to other locations within corporate network.
• Provided system upgrades and user training when needed to control company cost.
• Troubleshoot network connectivity issues, phone and network wire installs, network closet cleanup.
• Performed accounting and data entry when not working on computer related issues.

Environment: s: Windows 95, Microsoft Office (Word/Excel)

Confidential, Orange, CA

Desktop Support

Responsibilities:

• Upgrade systems from Win9x to NT4 workstations.
• Configure workstations for network access.
• Responsible for after hours on-call pager support.
• Assist computer users by answering questions regarding system operational procedures.
• Relocating Phone and Network Lines, VIA patch panel or routers.
• Performed application & PC hardware upgrades for end users workstation.
• Troubleshoot software and hardware application issues.

Environment: s: Win9x, NT4, VIA