SUMMARY

• Independent business owner managing IT support for small to medium businesses.
• Build professional relationships in the community as independent Technical support professional and business analyst.
• My years of experience allow me the ability to work in multiple environments with little information and supply extensive and comprehensive IT Solutions services to every client.
• Provide on - call and scheduled technical support solutions to various businesses in Minneapolis and surrounding areas.
• Support servers, workstations, wired and wireless networks, printers, peripherals.
• Setup security policies and implement on domains to secure employees use, access and daily routine of accessing data.
• Create security policies for domains, implement and adjust as needed for optimal performance while still maintaining most secure infrastructure.
• Manage multiple phone systems depending on clients need and system.
• Setup Servers that best suits clients needs.
• Create ongoing computer, network, hardware, software documentation including disaster recovery and optimization plan for future changes.
• Utilize Hyper-V servers to save hardware costs and gain server agility when possible.
• Setup and maintain backup solutions based on company need.
• Work with multiple operating systems, network topologies, databases, software, hardware, depending on company infrastructure and needs.
• Work with Exchange extensively, setup, maintain and troubleshoot
• Work with SQL and multiple database software packages depending on companies database foundation.

PROFESSIONAL EXPERIENCE

Data Center Operations Engineer

Confidential, St Louis Park, MN

Responsibilities:

• Setup and support EpicorSaas Server and Client cloud environment in Microsoft Servers 2012 R2 virtual environment for small to large businesses to access.
• Perform DataCenter Hyper-V servers installation, configuration and maintenance. Including Standard, Datacenter editions.
• Perform software installation, configuration and maintenance, including Pervasive, SQL 2012, Epicor Software, backups, security, threat protection, database and server redundancy.
• Schedule and perform after hours server and software maintenance with communication to department, clients and project managers.
• Assist with Pervasive to SQL migration and worked on Epicor Software upgrade project for cloud environment.
• Setup and manage multiple Microsoft Azure Cloud servers.
• Complete multiple Epicor Software classes and tests to work towards certification.
• Manage multiple domains for internal and customer business needs.
• Maintain and update multiple versions of Epicor client software installation point for clients in cloud environment.
• Participate in server migration to Hyper-V, Server 2012 R2 environment for all servers.
• Assist in setup and managing IP internal and public assignment.
• Monitor security of network and servers and resolve or report issues depending on severity.
• Attend team meetings to discuss needs and issues of clients and project managers. Communicate and translate technical information and technical project plans.
• Respond to and resolve daily urgent server, customer, or outage issues. Help create escalation process and identify what constitutes critical issue during and after work hours.

Sr. IT Analyst

Confidential, Brooklyn Center, MN

Responsibilities:

• Manage IT Department including infrastructure, consultants, vendors, budget, projects, network, hardware, software, inventories, security, disaster recovery, and implementation and planning.
• Infrastructure includes Site to Site VPN's to three office locations, remote client vpn access to network, 20+ Windows Server environment, and 70+ clients.
• Manage team of consultants and vendors to maintain IT Department support desk and business critical resource availability.
• Supply networking, hardware, software, server, mobile device, and client support.
• Maintain hardware inventory and budget for future projects and department growth.
• Manage and participate in integration of external systems to corporate environment.
• Monitor and gather requirements for network security and utilization. Recommend and build plan for changes as required to meet corporate policies.
• Plan and implement operating system and application upgrades or changes to maintain optimum software foundation and flexibility for users.
• Monitor corporate security requirements and implement for users and domain with minimal distruption to users.
• Perform management of InterTel VOIP phone system and work with Integra technicians on high level issues.
• Responsible for hardware and software operation, maintenance, and recovery.
• Systems include but are not limited to Symantec Protection Suite, McAfee Protection Suite, MozyPro, SonicWall, Cisco, SAN, VMWare, Citrix, Deepnet Security, Active Directory, Exchange, WSUS, Sharepoint/MOSS, Windows Server 2003 to 2008 R2 Administration, Hyper V Microsoft Dynamics, Great Plains, Microsoft SQL, Microsoft Office Suite, Project, Visio, Windows Client OS's: XP, 7, 8.

IT Systems Analyst

Confidential

Responsibilities:

• Review client IT infrastructure, provide project planning, perform all tasks of IT department for multiple clients.
• Model support to each client specifically to accommodate individual company needs.
• Perform IT Project Management for multiple businesses and projects.
• Project Management including ongoing communication with clients, and organize multiple contacts to ensure efficient time management and high quality support.
• Provide small to medium size businesses technical support remotely and onsite as required.
• Handle day to day disaster recovery issues for workstations, servers, software, peripheral hardware, printers, phone systems, and any other IT supported items.
• Provide software and hardware network troubleshooting and analysis, supported and organized network changes.
• Maintain and troubleshot multiple platforms including Microsoft products, SonicWall, Cisco routers, firewalls and switches, many various company applications, databases, servers and hardware.
• Analyze infrastructure and created project proposals based on needs.
• Provide backup plans, maintenance plans, server updates, file and Active Directory organization.
• Maintain server racks in secured DataCenter locations, move systems and supply hardware support.
• Create support documentation for our company and clients to ensure transfer of knowledge.
• Server capacity planning and Hyper-V implementation.
• Support Deepnet Mobile ID dual authentication rollout for vpn and mail remote access.
• Maintain client billing and documentation.
• Work with clients to support high level data security needs and company audit process.

Network Systems Specialist / Consultant

Confidential

Responsibilities:

• Build professional relationships with Small Businesses and Individuals in the community as independent Technical support professional and business analyst.
• Provide on-call and scheduled technical support solutions to various businesses in Brazoria and Harris counties.
• Clients include Law offices, Doctor's offices, Media and Web Solutions, Farm's, Construction Companies, and individuals.
• Support and troubleshoot multiple platforms including all Microsoft products, Cisco routers and switches, many various company applications, databases, and hardware.
• Ensure connectivity and implemented wireless network for small business Grass Farm,
• Provide backup plans, maintenance plans, file organization, and Active Directory administration.
• Guarantee support and dependable on-call service including project planning, invoices and call tickets.

Confidential

Service Engineer

Responsibilities:

• Provide telephone technical support for national bank network conversion to implement Cisco standardization and install Cisco hardware nationwide.
• Guarantee equipment specifications, location, installation, and configuration.
• Maintain accurate data tracking of each branch installation.
• Configure Cisco, Bay Networks and 3Com routers, switches and hubs.
• Work with Telco's to identify problems with Frame Relay to ATM circuits.
• Enter new equipment into HP Openview to monitor SNMP traffic and archived Cisco Router and Switch configurations into CiscoWorks 2000, and create batch updates and config corrections.
• Troubleshoot connectivity and configuration problems.
• Identify issues and escalate to appropriate technical contact.
• Work with multiple teams to ensure hardware installation and configuration.

Business Analyst

Confidential

Responsibilities:

• Administer multiple domains utilizing Microsoft NT/ 2000 Servers and server side applications including Exchange, SQL, IIS, SMS, Project Server and MOM consisting of 200+ users and 13 servers.
• Migrate Microsoft NT domain to Microsoft 2000 Active Directory including Exchange 5.5 to Exchange 2000.
• Implement and administer Microsoft Operations Management which enhances system awareness and decreases daily administration time.
• Develop and execute file restructure migration plan for College to optimize file organization, stability, and allow server consolidation.
• As Project Manager direct Technical Training Center, Network upgrades, and multiple domain migrations.
• Prepare and maintain multiple classroom configurations for Technical Education Center.
• Update procedures and server documentation.
• As SQL Systems Administrator develope backup and disaster recovery procedures.
• Perform planned and emergency system hardware and software maintenance.
• Provide daily second level support for College IT Support Desk.