SUMMARY:

• An IT professional with over 9 years of experience in Enterprise Desktop Management, SCCM Administration, Client Installation, Software Distribution, Application Packaging
• Application Repackaging, Application Virtualization, Analysis, Design, Development, Testing, Application Control, User Environmenent Maintenance(UEM) and Maintenance of
• Software Applications using SMS Installer/SCCM 2007/2012/Current Branch 1710, SCOM 2012, Windows NT/XP, Windows7 administration, Windows 8.1, Windows 10 1709/1703/1607/1511
• MSI Packaging, Installshield Admin Studio, Ivanti Appsense Desktopnow Suite. Possess strong knowledge in Designing, Packaging, Distributing, Testing and troubleshooting.
• SCCM SME experienced in design, implementation and best practices from SMS 2003 to SCCM CB (1710).
• SCCM experience in architecting, software deployment, patching, Operating System Deployment, SQL Server Reporting Services (SSRS) in large, diverse environments.
• Good Experience in automating the applications for software distribution using SMS Installer, SCCM 2007/2012/CB - 1610/CB-1710, Install shield/Admin Studio, Citrix XenApp, APP DNA, Group Policy.
• Experienced in SCCM 2007/2012/CB-1610/CB-1710 (Software Distribution, Deploying Software Updates, Image creation, Operating System Deployment etc).
• Experience in Installing, Configuring and Maintaining SCCM 2007/2012/CB-1610/CB-1710In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Expertise in SCCM Administration, deployment, packaging, network inventory, installer and network designing.
• Configured SCCM2012/SCCM 2016/SCCM CB 1710 for Windows 10, Windows 8.1 and Windows 7 Operating System Deployment (OSD).
• Deployed of critical patch updates and Security Software Updates for Windows 10, 8.1 and Windows 7 using SCCM2012/SCCM 2016/SCCM CB 1710.
• Capable of creating customized Virtual Hard Disk templates to add to SCVMM library and to deploy new Virtual Machines using SCVMM in a Windows Hyper-V environment.
• Proficient in troubleshooting issues with Active Directory, Group Policy and DNS. Packaged various applications (In-house, third-party and Vendor .MSI) in Wise Package Studio 4.x/5.x/6.x/7.x/8.x, Install Shield 9.5/10.x/13.x and other packaging tools.
• Experience in Microsoft Application Virtualization (APP-V) 5.1. Strong knowledge and experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).
• Experienced with application Virtualization (App-V 4.5/4.6 SP1/5.1) and Application Packaging (Wise/Altiris 8.0, Flexera Admin Studio 9.5 SP1/10.0/13.0).
• Worked on wide variety of hardware’s including Kiosks, Registers, Laptops, Desktops and Servers.
• Experience in deploying application through Citrix XenApp 5 including Application Streaming Process, Application Delivery Criteria and User Profiles.
• Experienced with Automation, scripting and variety of other tools. Ability to interpret test results and use them to improve products and methodologies.
• Extensively worked with Wise Package Studio, Wise Install Master, COM DLL’s, Oracle8i/9i (PL/SQL) and SQL Server environment.
• Good experience in VBScript, Power Shell Scripting, JavaScript, HTML, CSS, DHTML and Data Access methods like ODBC and ADO.
• Experience in using Windows Installer SDK development tools like Orca to work with MSI’s and debugging for package review/cleanup.
• Experience in Application Control using Application Manager in Ivanti Appsense DesktopNow 10.1
• Extensively used Active directory to Manage workstations and provide access to the users in the environment.
• Extensive experience in Imaging, repackaging and distributing packaged applications. Excellent written, analytical and interpersonal communicational skills accompanied by good documentation and testing skills.

TECHNICAL SKILLS:

Operating Systems: Windows 10, 8.1, 7/Vista, Windows 2000/XP/NT/98/95, Windows Server 2012R2/2008R2/2003, Unix, Linux

Management Tools: SCCM (System Center Configuration Manager) Current Branch 1710/1610/1511 , 2012, SCCM 2007, SMS,2003, MDT 2012, SCOM 2012, SCORCH 2012, SQL Queries, Flexera, Hyper-V, PowerShell,Visual Studio, VBScript, Citrix, Windows Azure, MDOP /SCROCH, Appsense DesktopNow 10.1

Packaging Tools: Wise Package Studio 4.01/4.6/5.6/6.0/7.0 , SMS Installer, Installshield, AdminStudio

Applications: VMware Workstation 9.0/8.0/7.0, Ms-Office 97/2000/03/07/2010 , Norton Antivirus, Pc-Anywhere, Net meeting, MS Outlook. Webex, SEP 14.0

Virtuzalization Tools: SoftGrid, Citrix Xenapp, APP-DNA, Microsoft App-V

MISC: Ghost, PStools, Orca, Process Explorer and Office Admin Pack, Desk tools 5.0, Desk Tools AD 3.1, vSphere Client 4.1/5.1

PROFESSIONAL EXPERIENCE:

Confidential, Akron, OH

Sr. SCCM Architect/OSD Consultant

Responsibilities:

• Planned a Strategy to Upgrade SCCM 1610 to SCCM Current Branch 1710. Responsible for architecturing SCCM Current Branch 1710 environment, whereby the infrastructure is brought to Microsoft Best practice standards.
• Deployed and managed new Distribution Points Servers across various locations.Managed Pull Distribution points to resolve bandwidth issues with few remote locations.
• Resolved Bandwidth issues with the Distribution Points in SCCM Environment. Performed SCCM 1710 upgrade and monthly hotfix rollups.
• Configured Azure cloud Management Gateway and cloud distribution point to manage remote SCCM clients over the internet, in the absence of a VPN solution.
• Created product bugs for the system center configuration manager. Worked closely with the configuration manager product group for the Bugs and fixes.
• Designed and implemented security hardening best practices. Trained client on how to implement Best practices to maintain SCCM environment.
• Architected and led Windows 10 deployment at this client for 50000 machines across various locations around the globe.
• Created three global images for Baremetal, Build & Capture and Upgrade Task sequences for Windows 10 using SCCM 1710 and MDT.
• Worked on Operating System Features and enhancements for Windows 10. Packaged 50+ applications as part of image engineering.
• Drove Application efforts utilizing App-V and MSI. Created Windows 2016 Server Image using MDT and SCCM and worked on SCCM task sequence to automate the OSD across various locations.
• Architected and implemented MBAM 2.5 in the current environment to use with Bitlocker.
• Operating System Deployment (OSD) and reporting with Systems Management Center Systems Management Server.
• Worked on Automating the Driver Packages installation in the task sequence for Windows 10 OSD using modern methods.
• Drove a security settings review and implementation on windows 10 1709 to set security baselines.
• Worked on Bitlocker Preprovisioning in Windows 10 1607 and 1710 with MBAM 2.5.
• Implemented SEP 14.0 and upgraded all the teams and client machines to SEP environments.
• Worked on resolving client issues related to Office 365 / Cisco Jabber / Cisco Webex / Webex integration with Internet Explorer for Single Sign-On.
• Involved in Patch Management using SCCM and made recommendations for the best practices.
• Perform upgrades maintenance activities as well as troubleshoot system issues by providing on-site support and coordination with multiple teams.
• Worked on design / deployment of SMART BOARDS / Interactive Desktop Board for various hardware such as Intel NUC’s / Lenovo.
• Conducts routine software audits to ensure compliance with established standards, policies, and configuration guidelines.
• Provide Tier 3 support for escalated desktop issues in relation to OSD and application deployment.
• Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with process.
• Develops and implements tools and documentation. Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures.

Confidential, Atlanta, GA

Sr. SCCM Architect/Consultant

Responsibilities:

• Assessed Current SCCM environment and planned a Strategy to Upgrade SCCM 1610 to SCCM Current Branch.
• Designed and implemented SCCM Current Branch 1702. Responsible for architecturing SCCM Current Branch 1702 environment, whereby the infrastructure is brought to Microsoft Best practice standards.
• Designed and implemented security hardening best practices. Build New Server and Installed SCCM 1702 from the Scratch.
• Performed Side-by Side Migration between old and new SCCM Hierarchies. Migrated all the SCCM objects from Old Environment in Windows Server 2008 R2 to New SCCM Server in Windows Server 2012R2.
• Reassigned Clients to point to the new server and replace with the new Site Code.
• Configured AD security groups, defined service accounts. Created Reports of all the Clients that are to be decommissioned.
• Automated SCCM Site Server and Site System provisioning in Development and Production environments using PowerShell, vSphere, Azure OMS Hybrid Automation and PowerShell Desired State Configuration (DSC).
• Worked with Intune for MDM in collaboration with SCCM. Worked with device and policy compliancd configurations.
• Configured Task Sequences for Windows 7 and Windows 10 OSD, imported drivers, and built images for new hardware.
• Imported applications to task sequences and trained staff on usage. Configured WSUS and SUP for patching, maintenance windows.
• Documented the best practices related to the SCCM in the current environment. Trained the team on SCCM current architecture and Best practices to handle the environment.

Confidential, Omaha, NE

SCCM Consultant/ Appsense Architect

Responsibilities:

• Designed and implemented SCCM Current Branch 1610. Developed automated build and capture of Windows 10 Enterprise 1607 Image, supporting 8 different languages using MDT 8443.
• Automated SCCM Site Server and Site System provisioning in Development and Production environments using PowerShell, vSphere, Azure OMS Hybrid Automation and PowerShell Desired State Configuration (DSC).
• Developed PowerShell scripts leveraging the ServiceNow RESTful web services to automate Computer Naming, Computer to User association and security group during OSD.
• Developed Azure OMS Hybrid Automation PowerShell Runbooks to automate the creation of testing and QA environments using vSphere.
• Implemented Release Management to govern the planning, versioning, naming and documentation of objects, content and assets
• Responsible to create windows 10 image according to client policies and customizations.
• Created base images of Windows 7/Windows 10 OS for application packaging using MDT and VMware Tool.
• Worked on Migration to Windows 10 from Windows 7 and successfully deployed Windows 10.1 for the whole enterprise.
• Worked on Migrating applications from Windows 7 to Windows 10 compatible version. Created Task Sequence and managed all drivers for OS deployment.
• Deployed Office 365 Pro Plus by using SCCM and the Office Deployment Tool. Created Virtual Machines, Installed OS (Linked clones and manual clones from templates), installed Applications and patches.
• Setup Ivanti Appsense Environment and deployed Appsense Clients and configurations to User’s Machines through SCCM and Management Console.
• Migrated users from Appsense DesktopNow 8.9 to Ivanti Appsense DesktopNow 10.1.
• Imported Old Appsense Configurations from Windows 7 to Windows 10 in a new environment.
• Worked on Application Control in the enterprise by using Ivanti Appsense Application Manager.
• Granted Admin Rights for set of users in the enterprise using Ivanti Appsense Application Manager.
• Created Appsense Configurations by adding set of applications in Appsense Application Manager Console.
• Worked along with the users to test the applications admin access through Appsense Application Manager.
• Updated Appsense Application Manager Configurations as per the ongoing user’s request for applications admin access.
• Gathered Requirements and created packages, tested and deployed the packages to production.
• Involved in Automation of the Packaging and deployment by developing various automation tools.
• Creation of Package Templates to promote the process and Best Practices. Customized packaging for software installations using AdminStudio 2016, PowerShell, and VBScript.
• Assisted support teams on packaging and release management best practices. Used PowerShell & VB scripting to develop application packages.
• Created Windows Installer Setup Packages (.MSI’s) and modified the MSI’s as per the standards using AdminStudio 2016 and APP-V 5.1.
• Worked on sequencing applications using App-V 5.1 and deployed via SCCM 2016. Used Citrix App-DNA to analyze application compatibility when migrating to Citrix VDI environment.

Confidential, Herndon, VA

SCCM Tech Lead/ Consultant

Responsibilities:

• Met with customer project stakeholders and documented Business Objectives and Key Performance Indicators (KPIs).
• Developed Vision and Scope documentation. Developed a Project Plan to manage all work streams and establish milestones for all phases leveraging the Microsoft Solution Framework (MSF).
• Conducted a series of SCCM 2012 Envisioning and Planning Workshops to discuss all aspects of SCCM 2012 R2, including Client Deployment and Management, adoption of the new Application Model and User Centric Application Deployment.
• Developed Functional Specification Documentation for SCCM 2012 R2. Developed Design Documentation for SCCM 2012 R2 Core Infrastructure.
• Developed a Migration Plan from separate SCCM 2007 infrastructures to a single SCCM 2012 R2 infrastructure.
• Developed a Test Plan and PoC Lab Design. Developed object and content migration workflows from test to production. Designed and Implemented System Center Orchestrator 2012 R2.
• Integrated ServiceNow with SCCM 2012 using Orchestrator. Managed, run and maintained enterprise client management platform using Microsoft Systems Center 2012 R2.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• Created and managed Operating System images for different hardware models supported in the company. This includes task sequences, injecting drivers to image or creating driver packages
• Patched all the client machines monthly with the Microsoft Security updates and other third party application updates
• Migrated to Zscaler Proxy from Bluecoat DLP for the whole enterprise. Resolved DLP proxy issues after the security software deployment.
• Worked on Operating System Features and enhancements for Windows 8.1 / Windows 10
• Created and distributed application packages (virtual and physical) to the enterprise that meet technical requirements
• Created engineered solutions for medium-to-complex initiatives according to specified requirements and design and review/approve project requirements.
• Interface with service management and security teams to assist in effective remediation through controlled major incident management & response.
• Identify research, diagnose and escalate as needed production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.
• Performed upgrades maintenance activities as well as troubleshoot system issues by providing on-site support and coordination with multiple teams
• Maintained the System Center Endpoint Protection and make sure the signatures are up to date all the time. Remediate SCEP client issues when necessary.
• Backup the data stored locally on the client machines and provide restore services (using Connected Data Protector)
• Packaged and deployed all client applications with Flexera and Microsoft tools (AdminStudio/Wise, System Center Configuration Manager).
• Used Install Shield Admin Studio on Windows 8.1 /10 for repackaging applications and create transforms for Vendor MSI’s for a roll-out from Windows XP.
• Used Citrix App-DNA to analyze application compatibility when migrating to Citrix VDI environment.
• Publishing and Managing of Application packages and assigning AD Group permissions in App-V management console.

Confidential

SCCM Administrator

Responsibilities:

• Developed and implemented SCCM 2012 Upgrade and Remediation Plan to support OS Deployment.
• Developed fully automated Windows 7 Image Engineering Factory using MDT 2012. Integrated MDT 2012 into production SCCM 2012 environment.
• Trained IT staff on Windows 7 Image Engineering and Deployment Practices using MDT 2012 and SCCM 2012.
• Created Driver Packages for 4 models of HP Desktop and Laptop systems. Leveraged the MDT 2012 Database to apply Location based settings and Role based application deployment during Image Deployment.
• Developed a custom process to decrypt files migrated using USMT 4.0 on systems protected by Credant CMGShield.
• Developed a custom process to perform Application Mapping using Desired Configuration Management during ZTI Windows 7 Refresh deployments.
• Performed Windows 7 Refresh upgrades to over 5000 desktops and laptops. Created Windows Installer setup packages (.MSIs) and modified the MSIs as per the standards, using Admin Studio 13.0
• CreatedActive directory groupsfor the packages. Wrote and applied custom actions that need to perform specific tasks for, during and after installations using Admin Studio 13.0
• Interacted with Users and Application Owners for gathering information required for Application Packaging.
• Created Transforms (MST) Using Install Tailor. Worked on virtualizing the applications using App-V.
• Used Third party Tools like Process Monitor, Install Analyzer, sxstrace, etc as a part of Troubleshooting.
• Repackaged applications from Altiris / BMC Configuration manager tools. Tested applications using Matrix42, SCCM2012 and Citrix Server.
• Contact Technical contacts of the applications for gathering the requirements for packaging the application.
• Created VB Script programs for fully automated installs. Uploaded and Configured Citrix server to test the applications, which are packaged for deployment of Citrix server.
• Solved compatibility issues and conflict resolutions by applying shims. Created CMD files to install the shortcuts on Citrix Server.
• Peer reviewing the applications packaged by the other developers. Created final packaging document for future .

Confidential

SCCM Administrator

Responsibilities:

• End to End management of SCCM Hierarchy. Managing Central site with 5 Secondary sites and 300 BDPs with 8000+ total clients.
• SCCM 2007 administration and operations Support. Software Distribution in Configuration Manager.
• Microsoft Key Management Service (KMS) implemented. Software Updates in Configuration Manager.
• Creating Collections as required based on direct and query based. Desired Configuration Management Client Agent configuring as required
• Reporting in Configuration Manager. SQL Reporting Services in Configuration Manager 2007 R2.
• Installing SCCM Dashboard & creating custom dashboard queries.
• In-depth troubleshooting of Hardware Inventory, Software Inventory, SCCM Client Installation, Software Distribution, Patch management for root cause analysis
• Generating Custom reports with strong SQL Queries. Integration of SCCM / SMS environment with Active Directory
• Installation and Configuration of SMS primary and secondary sites at different locations for Patch management, Software Distribution, Hardware/Software Inventory and Software Metering.
• Implementation of SUP server & SCCM server. Patch management, scanning systems for security configuration using Microsoft baseline security analyzer (MBSA).
• Troubleshooting the SCCM servers in case of failures. Having good knowledge in Hardware and Networking Concepts. Distribution of various MSI software packages using SMS /SCCM Server
• Creating custom Queries in Configuration Manager. Remote Tools configuration for help desk in Configuration Manager
• Configuration Manager SCCM Client Deployment. Fallback Status Point in Configuration Manager. Knowledge in Remote tools like RDP, Net meeting and VNC
• Knowledge on Asset Intelligence Classes configuration and reports generation. TCP/IP Understanding Addressing in a TCP/IP Network. Applications knowledge on SQL server Queries and MS-OFFICE
• Used WINDOWS 2000/XP/ Vista / Windows 7, WINDOWS 2000/2003 & 2008 SERVERS, DOS.
• Distribution of larger Packages and mass distributions such as Service packs. Knowledge in Microsoft Updates and Windows updates
• Symantec Antivirus Knowledge. Trend Micro Antivirus Knowledge. Applying service Packs for System Centre Configuration Manager 2007 (SCCM2007)
• Installing SMS 2003 & SCCM 2007 Clients. Supporting +Operating System Deployment in Configuration Manager 2007

Confidential

Application Packager

Responsibilities:

• Prepared Packaging Workstations with clean Windows XP2 operating System. Configured XP2 workstations as per client requirements.
• Requirements Gathering, Packaging, Troubleshooting, Quality Assurance, UAT, Profile Testing and Distribution to test machines and test facilitation and Documenting each step of the process
• Created .MSI applications (Windows Installer setups) using Wise Packaging Studio 7.x.
• Worked on Wise Packaging Studio (Setup Capture) to take the snapshot of the pre-install and post-install and capture the changes.
• Created Custom Actions in .MSI packages using VB/Wise scripting. Created silent install scripts to distribute in SMS environment.
• Converted WSI packages to MSI and redistributing them to different repositories. Performed one of testing and integrated testing of applications to ensure the functionality of application before distribution
• Created Transforms (MST) Using Install Tailor, Orca. Involved in gathering Software, Hardware Inventory and preparing summery for discovered Software and Hardware Components.
• Communicated with internal Discovery Team and Deploy team to collect requirements related to Packaging and Software Distribution.
• Communicated with users from different Business Units to gather technical and general requirements for packaging.

Confidential

System Administrator

Responsibilities:

• Prepared Packaging Workstations with clean Windows XP2 operating System. Configured XP2 workstations as per client requirements.
• Requirements Gathering, Packaging, Troubleshooting, Quality Assurance, UAT, Profile Testing and Distribution to test machines and test facilitation and Documenting each step of the process
• Created base images for application packaging using Ghost 8.x
• Created .MSI applications (Windows Installer setups) using Wise Packaging Studio 7.x.
• Worked on Wise Packaging Studio (Setup Capture) to take the snapshot of the pre-install and post-install and capture the changes.
• Created Custom Actions in .MSI packages using VB/Wise scripting. Created silent install scripts to distribute in SMS environment.
• Converted WSI packages to MSI and redistributing them to different repositories. Tested .MSI packages in a locked-down environment.
• Performed one of testing and integrated testing of applications to ensure the functionality of application before distribution
• Created Transforms (MST) Using Install Tailor, Orca. Involved in gathering Software, Hardware Inventory and preparing summery for discovered Software and Hardware Components.
• Communicated with internal Discovery Team and Deploy team to collect requirements related to Packaging and Software Distribution.
• Communicated with users from different Business Units to gather technical and general requirements for packaging.
• Used third party tools like Filemon, Regmon, Install Analyzer, Windiff etc. to observe application behavior and as part of troubleshooting process.
• Used third party tools like Setacl’s to give Permissions to registry, to make the Application work in Lockdown environment.