PROFESSIONAL SUMMARY:

• Over 8+ years of experience SCCM (System Center Configuration Manager) Current Branch, 2012, SCCM2007, MDT 2012, SCOM 2012,SCORCH 2012, SQL Queries, Hyper - V, PowerShell, Flexera Admin Studio Visual Studio, VBScript.
• Microsoft Certified Technology Specialist (Windows 7, Office 2010 Deploying and Configuration Manager)
• Experience in Implementation and Migration of UC technologies Skype for Business, Lync 2010, Lync 2013, Exchange 2013 and 2010 Active Directory 2003, 2008 and 2012, System Center 2012, WSUS, Intune, Azure and Blackberry 5.0
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues
• Experienced in SCCM … (Software Distribution, Deploying Software Updates, Image creation, OSD)
• Experience in Installing, Configuring and Maintaining SMS 2003/ SCCM …
• Good Experience in automating the applications for software distribution using SMS Installer, SCCM Flexera Admin Studio, Citrix, Group Policy
• Experienced in OS Migration in context of Software Management involving Assessment, Remediation, Packaging, Deployment and QA Testing
• Worked with SCCM to create collections, packages, advertisements and deployed software packages. Has customized the applications and also automated all SCCM Console activities using VB Script and PowerShell 4.0
• Strong knowledge and experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches)
• Managing all aspects of SCCM OSD changes, utilizing 10 different Task Sequence models including LTI and ZTI
• Configured … for windows 10, Windows 8.1 and Windows 7 Operating System Deployment (OSD)
• Experienced in virtualizing applications, OSD Scripting and DSC. Had used App-v Sequencer 4.5, 4.6 SP1 and 5.1
• Supporting approximately 900 networked end users in 6 remote locations
• Assisting Operations on implementing GPO's which is not handled by packaging i.e. disabling & suppressing Adobe, Silverlight & Java automatic updates
• Responsible to transfer customer profile information from Windows 7 to Windows 10 by using User state migration tool (USMT)
• Involved in creation and maintenance of Operating System Deployment (OSD) task sequences.
• Creating, managing Operating System images for different hardware models supported in the company. This includes task sequences, injecting drivers to image or creating driver package
• Migration from SCCM 2007 to SCCM 2012, and Current Branch. Migration Windows 7 to Windows 10
• SQL Reports, Designing, Implementing and Administration of SCCM hierarchies, Installing Primary and Secondary sites
• Good Working knowledge with Microsoft … Office Communicator … Lotus Notes 8.5. Experience in working with Remote machines and Virtual machines. Has used SCVMM for rebuilding VM machines
• Deployed of critical patch updates for Windows 10, 8.1 and Windows 7 using …
• Packaging applications using custom Johnson Control VBScript templates
• Extensively used Active directory to Manage workstations and provide access to the users in the environment
• Extensive experience in Imaging, repackaging and distributing packaged applications
• Act as tier 2 support for SCCM related issues including patching, image deployment, and SCCM client issues
• Perform scheduled updates of VMware ESXi, Microsoft Windows Server, and SCCM infrastructure
• Worked on Silent Deployment of various Applications using Microsoft Installer (MSI), App-V, WinBatch and VB Script to automate the installations. Package and repackage MSI based applications using native Microsoft tools and Admin Studio
• Utilized Norton Ghost 11.0 and VMware workstation 6.5 for Windows 7/Win 10 to image and re-image
• Completely owns Incident/ Problem Management inIntuneService Operations
• Familiarity with SCOM concepts like SCOM Solution Accelerators, SCOM Connectors
• Worked as a team member to provide 24x7 on-call critical infrastructuresupport
• Experience in documentation, technical support, troubleshooting
• Excellent written, analytical and interpersonal skills accompanied by good documentation and testing skills

PROFESSIONAL EXPERIENCE:

Sr. SCCM Engineer

Confidential - Pittsburgh, PA

Responsibilities:

• Responsible for patch compliance on workstations using tools such as SCCM and WSUS
• Act as tier 2 support for SCCM related issues including patching, image deployment, and SCCM client issues
• Integrated a recovery procedure for our encryption system (McAfee)
• Performed troubleshooting for various operating systems including Windows Server 2003, 2008 and 2012
• Deployed new domain controllers and configured DHCP, and DNS
• Created, tested and effectively deployed Applications, packages and software updates with SCCM
• Created the Active directory groups to publish App-V sequenced Applications
• Extensively used Active directory to Manage workstations and provide access to the users in the environment.
• Used Active Directory to build hierarchical information structures to control administrative credentials setting to the users
• Worked with Flexera AdminStudio 14.0 to repackage various applications and build MSI packages and Transforms MST and Patches MSP
• Software Support for Microsoft Intune and Oficce365 MDM (Mobile Device Management)
• Working on Windows 10 migration proof of concept
• Used to build images and Work Station at Enterprise level WMI technology
• Customized packaging for software installations using Flexera AdminStudio, PowerShell, and VBScript
• Packaging applications using custom Johnson Control VBScript templates
• Implemented software portal for packaging request forms
• Creation of transforms (MSTs) patches and merge modules
• Create Zero Touch (ZTI) as well as Lite Touch (LTI) installations using MDT
• Assisted support teams on packaging and release management best practices
• Developed process to patch and support nearly 10, 000 clients using Software Updates Management in SCCM 2012.
• Used VSphere Client to Create VDI sessions for System Testing to for System test users
• Experience in using Windows Installer SDK development tools like Orca to work with MSI's and debugging for package review/cleanup
• Created Virtual Machines, Installed OS (Linked clones and manual clones from templates), installed Applications and patches
• Automated XP-Win7 Migration schedule process using SCCM 2012, MSSQL 2012 and PowerShell
• Supporting approximately 900 networked end users in 6 remote locations which included mainly San Antonio, Rockville and Boston
• Provided customized solutions to solve SCCM 2007/2012 complex business problems
• Provided infrastructure and design guidance for setting up and maintaining SCCM environments
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM.
• Provided guidance on creating custom reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services
• Implemented new patching standardization and procedures utilizing Software Updates Management (SUM)
• Created customized reports utilizing SQL/SQL Reporting services to help assist on making better business decisions.
• Monitored SCCM platform health and mitigated issues as needed
• Through Active Directory organized and simplified the management of users, computers, applications, and devices, and make it easier for users to find the information they need
• Used SCCM 2012 for software updates and for every month patch updates
• Used SCCM Client Actions Tool to performing most common day-to-day administrative tasks on SCCM2012 client
• Extensively used AD Group policies to provide proper access to users to the right Domain
• During the patch weeks, reports are generated to detect which machines have been patches and which have not
• Used PowerShell scripting to Migrate Trading turrets into AD-Ent Domain

Sr. SCCM Engineer

Confidential - San Francisco, CA

Responsibilities:

• Design & support distributed global SCCM infrastructure and lead/assist with deployment and troubleshooting of the environment
• Expert level knowledge of Microsoft Systems Center Configuration Manager (SCCM)- deployment, administration, configuration, troubleshooting, & maintenance
• Worked as Solution Architect for Exchange, O365 and Lync to provide solution proposals and estimates to RFPs
• Hands on technical experience deploying and support Configuration Manager in a large enterprise environment
• Knowledge in MDT and SCCM (capturing images (.wim), creating packages, advertisements, task sequences, operating system deployment (OSD) and queries)
• Single Handedly Designed stand-alone MDT image process, creating network share for images, driver packages, and task sequencing utilizing Lite Touch installations for 7 to Windows 10 upgrade
• Capability in supporting a global Active Directory (AD) infrastructure with several thousand users in a mixed Windows and UNIX environment
• Significant Contributor in successful implementations of all the major User stories in intune service ops
• Extensive working knowledge in Migrating applications from Windows 7 to Win 10
• Experience in Deploying Windows 10 Using SCCM 1606/1610
• General knowledge of Active Directory, Security Groups, OU's, Managing Shared Resources, Account Management (Creation, Deletion, Maintenance), and GPO validation/management/implementation.
• Responsible for troubleshooting SCCM 2012 server issues and SCCM 2012 operational issues, including disaster recovery, server performance, SMS site health, and software deployments
• Used to build images and Work Station at Enterprise level WMI technology
• Ability to support, site roles, site component configuration: including CAS, Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy
• Design, implementation, and support of all aspects of Software Library: Collections, software Packages/Applications, Software Updates, and Operating Systems Deployment
• Created tools to easily repair WMI and SCCM clients remotely
• Responsible for Sign-Off's from intune Operations for Migration Projects like Product Studio
• Design, implementation, and support of WSUS, ADK/WAIK, MDT, USMT
• Troubleshooting of client agent issues for all policy and content distribution
• Creating custom reports and SQL queries
• Created Microsoft Windows Installer packages using Flexera Admin Studio
• Download and deploy Software Updates within SCCM to include both operating systems patches and 3rd party application software
• Create custom reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services Develop and manage Operating System Deployment in SCCM including best practices for maintenance and updates to OS packages
• Provide required environment reporting with SCCM
• Engaged and coordinated global services and changes with respective managers to achieve project updates. This includes global changes such as the upgrade to from Office 2010 to Office 365 and replacement of the current VPN client
• Script and publish applications with common tools such as SCCM
• Evaluate current procedures and processes for managing the client environment and continuously develops and implements improved practices
• Provide guidance on creating Desired Configuration Management (DCM) baselines to help maintain desired configurations across servers
• Provide Risk Assessment and remediation guidance for SCCM infrastructures
• Develop supporting processes where required and adhere to Change Management/ITIL/ITSM processes
• Responsible for proper escalation, communications, and management of production system problems.
• Provide best practice guidance on setting up and maintaining a solid patching solution using SCCM
• Monitors and evaluates system performance and performs tuning functions to achieve optimal system efficiency and throughput
• Experience with application packaging, sequencing, and testing for virtualization/deployment of standard MS (App-V 5.1), VMWare Thinapp and UNIX configurations for thick/thin clients to include technical/functional testing
• Maintain SCCM 2012 on 2 separate networks (Production and Development) with a total client count of 16,000. Building, deploying, managing, and troubleshooting Microsoft SCCM servers and deploying and managing SCCM agents to client systems
• Performed migration of both SCCM infrastructures from SCCM 2012 to SCCM 1511
• Thorough understanding of process flow for SCCM software distribution and patch management. Familiar with status messages and various server and client side logs used for troubleshooting. Performed site backup and recovery
• Monitor SCCM infrastructure for errors and troubleshoot for resolution
• Understanding of WMI and familiarity with WQL queries. Create custom collections, WQL queries/SQL reports to provide management with software deployment status, asset inventory (hardware and software), and Software metering usage reports
• Managing all aspects of SCCM OSD changes, utilizing 10 different Task Sequence models including LTI and ZTI
• Currently handling various internet packaging projects including legacy Apps
• Packaged apps like Adobe creative Cloud, SAS, Tibco suite
• Expertise in creating custom actions using Wise script and Batch Script and Powershell script to add extra logic to the windows installer packages
• Used VB Scripts and powershell 4.0, to customize the applications
• Software Support for Microsoft Intune and Ofiice 365 MDM (Mobile Device Management)
• Image and deploy over 240 SCCM Distribution Points and over 600 iPads
• Packaged, advertised and deployed third party security updates and Scan with Secunia CSI (Flexera Software) vulnerability management
• Extensively used PowerShell 4.0 scripting to Migrate Trading turrets into AD-Ent Domain
• Creating custom-built reports using SCCM SQL Reporting
• Created custom fixes using Powershell 4.0 to automate repetitive task
• Apply applicable Microsoft and Third Party patches through SCCM/WSUS and SCUP

Sr. Systems Administrator

Confidential - Tampa, FL

Responsibilities:

• Primary responsibility was to maintain client health for users. The company used a mix of Windows 7, Windows 8.x and Windows 10 with a mix of Office 2013.The SCCM environment was Configuration Manager 2012 R2 SP1. Total user count is was approximately 9,000, spread out throughout the U.S., France, Korea and China.
• Participated in our enterprise wide migration for Exchange, migrated from 2010 to Office 365
• End to end Image management in SCCM. SCCM patch management and automation using ADR
• Application Management using App Model. Baseline deployments. Introducing new features in SCCM
• Upgrading SCCM build versions. SCCM in PKI Environment
• SCCM with native mode Managing sites, collection distribution points, SCCM database, Windows Server 2008R2, Active Directory, MDT Deployment technologies Work with admins in remote countries to remedy various issues. Use Remedy to manage tickets for problem resolution. Utilize ILO to remote into problematic servers. Leverage SCOM to monitor vital server components.
• Identifying/capturing requirements, designing, developing, system and security testing, documenting, and implementing large scale enterprise information technology projects/solutions
• Maintaining a single standard desktop image to deploy new desktop systems throughout the agency (one desktop image for all hardware). Deploying and managing GPO policies
• Managing EPO clients Pushing EPO agent upgrades Respond to new requests for software to be installed throughout the enterprise.
• Install software into the client side at the workstation in response to a server package upgrade.
• Monitor software use and distribution for conformance with client's policy.
• Design client's Lab desktop under the Windows operating system.
• Change client desktops through modification to enterprise or desktop environment either through logon scripts or programming interfaces.
• Install and update hardware device drivers on existing and new desktop and laptop-supported hardware.
• Manage distribution of fixes of systematic problems through routine releases of patches to existing software applications and Operating Systems.
• Implement release of new versions of desktop software, any and all new releases of the desktop operating system and desktop management tools.
• Update and maintain desktop configurations and desktop images; the release of new desktop software; and the management control and distribution of files (such as virus signature lists).
• Maintain System Center Configuration Manager (SCCM).
• Maintain image and control baseline.
• Support Development domain desktops with image and application deployment and keep desktops current
• Created dynamic collections to capture machines without clients for the various operating systems.
• Connected to machines and checked logs; looking for anything that would have caused the client install to fail. PDQ Deploy was used for client remediation.
• Investigated machines with client installation problems or client check failures to be able to restore functionality
• Repaired WMI issues when necessary Worked on client affinity to pair user names to primary machines for deployment purposes.
• Investigated software deployment issues on machines Create SQL scripts to gather reporting information on SCCM PC's
• Create SQL Server Reporting Services (SSRS) reports using Microsoft SQL Server Report Builder
• Plans, designs, implements, troubleshoot repairs and provide recommendations for Enterprise LAN improvements based on customer requirements and new technologies.
• Worked on other tasks as assigned

System Consultant

Confidential - Manchester, NH

Responsibilities:

• Experience Using SCCM 2012 to deploy the Packages both the Windows Installer Package and Virtual Package
• Packaged applications are managed by Group Policy and Deployed by SCCM Tool
• SCCM Secondary site server configuration and troubleshooting SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process
• SCCM Site Server configuration & troubleshooting SCCM 2007 Reporting and Custom Reporting for Deployment Penetration updating patches for Servers & Workstations
• Troubleshooting SCCM Infrastructure issues in Package Distribution and Advertisement Status
• In addition, solid experience insecurity Updates Distribution usingSCCM2007 with SUP role
• Performing Root Cause Analysis for all critical incidents; analyses the same and find workaround/solution
• Extracting & tracking Hardware and Software Inventory Maintaining the SCCM 2007 R2 Hierarchy
• Created Windows Installer setup packages (.MSI) using Flexera Admin Studio 10 Distribution of Software with SMS2003 / SCCM 2007/SCCM2012 Experience in deploying windows updates by using SCCM 2012
• Automated Client fixing and Infrastructure support scripts using SQL, PowerShell /VB Scripts
• Experience in rearranging Application Catalog into different categories depends on the requirement
• Accomplished Centralized distribution of packages using SCCM 2007 Create Custom Task Sequences for Role based Deployment
• Created custom Lite Touch Deployment and MDT Deployment Shares Domain and Local accounts, Cross domain authentications are managed by Active Directory
• Onsite client Management, Problem Solving, and support for the implemented packages
• Assistance in the development and publication of processes and standards that support the Application Packaging function
• Used Windows Installer SDK development tools like Orca as part packaging and troubleshooting
• Creating custom reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS)
• Performed package validation and troubleshooting the applications to resolve Internal Consistency Errors (ICE)
• Developed and provided a scope of operations for the EUC team with specific attention to the area of configuration services and to automate and schedule the tasks Conducted peer review and pre-quality control on MSIs created by team members and final quality checks before releasing to testing
• Provided desktop support, Installed and configured Windows 7 workstations in store levels

System administrator/SCCM administrator

Confidential - Houston, TX

Responsibilities:

• Managed Windows Server Update Server (WSUS) server to keep all computers up to date with the latest Windows updates
• Managing and Maintaining SCCM 2007 collections and packages Resolving issues related to SCCM client installation
• Involvement in mentoring and taking knowledge transfer sessions for new team members Responsible for Inventory (Hardware & Software), Software Metering
• Responsible for Software Distribution (Deploying software's, scripts, batch files, etc)
• Responsible for Software Updates Management (Deploying software updates to the machines in domain and workgroup environments)
• Involved in designing standards and rules (specifications) for our client's application packaging needs
• Responsible for scale Visio drawings of both elevations and rack views
• Checking configuration Manager 2007 site system inboxes for backlogs
• Verify that predefined maintenance tasks scheduled to run weekly are running successfully
• Delete unnecessary files from site systems
• Checking the site database size and verify that there is enough available disk space on the site database
• Responsible for creation and management of custom collections Responsible for Executing and Modifying Queries, Reports in SCCM
• Responsible for Clients deployment, health check and remediation Resolving issues related to Software Distribution, Software updates Deployment, Software Inventory or other
• SCCM client issues as and when required Mitigated vulnerabilities detected by either SCAP scans and Retina scans
• Worked Remedy tickets to troubleshoot any problems customers had with their computers
• Managed and assigned IP addresses with the use of DHCP server reservations for the tracking ofassets and to ensure only authorized systems were on the domain at any given time
• Setup and configured SQL Databases (SQL Server 2008)
• Creating and maintaining documentation relating to SCCM 2007 and patching procedures
• Creating SQL Server Report Services (SSRS) reports using Microsoft SQL Server Report Builder
• Creating configuration items & baselines to report on and enforce particular settings such as forcing Wake on LAN, reporting on application version compliance, and evaluating particular registry settings
• Creating PowerShell scripts to automate tasks such as creating html and excel reports, detecting PC information from a list of machines, troubleshooting and fixing PC issues
• Deployed System Center 2007 Operations Manager, Virtual Machine Manager, Data Protection Manager, and Orchestrator with basic configuration
• Utilized Review, Parallel, and Manual Activities within Service Request and Change Request for Service Manager 2007