KEY SKILLS:

Network administration

Cisco routing and switching

Security and firewalls

Training and support

Network troubleshooting

RIP, EIGRP, OSPF, and MPLS

Windows servers

Study of new technologies

Network design

DNS, DHCP, WINS, TCP/IP

Active directory

ITIL v3 processes

Migration and upgrade

SNMP and monitoring

Redundancy and clusters

Virtualization

VoIP

Disaster recovery

Backup and recovery

Excel tools developer

WORK EXPERIENCE:

Voice Network Engineer / Network Engineer

Confidential, Bloomington, MN

Responsibilities:

• Designing and implementation of networks for all new telephony customers and new sites for existing telephony customers.
• The only engineer assisting Tier 5 engineers in Professional Services Team when they struggle with some issue troubleshooting for one of their customers.
• Assists Confidential Helpdesk Team when they have a network hardware/software upgrade or troubleshoot network issues.
• Network refresh of the internal network.
• Troubleshoot issues of phone systems of customers.
• Network assessments.
• Troubleshoot network issues not related to phone systems of customers.
• Design, implement, and troubleshoot ShoreTel IP phone systems.
• Upgrade ShoreTel phones systems when requested by customers or to resolve issues.
• Installing, configuring, and troubleshooting Firewalls including WatchGuard, SonicWall, Cisco ASA, Fortinet, NetGear… etc.
• Installing, configuring, and troubleshooting Routers and Switches including Cisco Routers and Catalyst Switches, Extreme Networks, Cisco Small Business, HP, Dell, NetGear… etc.
• Wireles networks including Aruba Wireless and Cisco Wireless.
• Quality of Service (QoS) design, implementation, and troubleshooting.
• VM - Ware Virtualization.
• DHCP, DNS, Active Directory, SNMP, STP, OSPF, EIGRP, RIP, BGP, LAN/WAN.
• On-call rotation.
• Technical documentation, including Visio network diagrams.
• Technical training.

Network Design Engineer

Confidential, Blaine, MN

Responsibilities:

• Installs and maintains network facilities, including hardware, software, and system data. Installs network applications on network servers or voice equipment; maintains, tests, researches and resolves problems. Determines appropriate standard testing routines or scripts.
• Performs monitoring, troubleshooting and configuration of network routing protocols including EIGRP, OSPF, BGP, IGMP, and MPLS in a LAN/WAN enterprise network.
• Helped with LAN refresh of multiple sites in which we have several networks/VLANs, and that included configuring new installed switches, finding and resolving issues, and testing.
• Developed a tool to find consistency errors in network before LAN refresh and after, the macros reduced the time needed to find errors significantly.
• Follows ITIL processes including incident and change management.
• Maintains data, voice and video network hardware and systems; investigates, resolves and/or escalates network and hardware matters of significance; researches, analyzes and isolates errors; assists in assessing and updating older networks as needed and in accordance with specified plans.
• Provides first line technical support on data, voice and video networks for internal and/or external customers; answers routine technical questions; recommends and implements approved course of action.
• Performs data and voice network configurations and configuration changes of various voice and data equipment such as routers, switches, intelligent hubs, multi-function switches, etc. to enhance performance.
• Performs security related tasks including managing Access Control Lists (ACL's), Virtual Private Network (VPN), Cisco Router to Router VPN, Cisco IOS Security, and network security.
• Manages Quality of Service (QoS) in multiple voice/data networks environment.
• Provides on-call 24/7 support as a part of our on-call rotation.

Business Information Security Analyst

Confidential, Sioux Falls, SD

Responsibilities:

• Managed and mitigated business risk by analyzing the root cause of information security issues and its impact to businesses within Confidential .
• Developed appropriate security solutions compliant with Confidential Information Security, including (but not limited to) Developing of Excel VBA tools to minimize time and effort required to perform several tasks, the tools I developed have been published globally to all information security analysis teams within Confidential .
• Upgraded and administered an MS Access database that is used globally.
• Technical Documentation and transacts (calls, faxes, and emails).

Field Technician

Confidential, Omaha, NE & Iowa City, IA

Responsibilities:

• Racked and stacked L3 Cisco switches.
• Upgraded network switches on a predefined schedule on weekends and after working hours.
• Installed VIC cards in routers
• Shipped old equipment
• Technical documentation.

IT Training Manager

Confidential

Responsibilities:

• Led a team to manage and support an enterprise network
• Maintained data, voice and video network hardware and systems; investigates, resolved network and hardware issues; researched, analyzed and isolated errors; assisted in assessing and updating older networks as needed and in accordance with specified plans.
• Performed a LAN refresh (network upgrade) Confidential different sites.
• Performed monitoring, troubleshooting and configuration of network routing protocols including EIGRP, OSPF, BGP, RIP, and IGMP in a LAN/WAN enterprise network.
• IT trainer, responsible for training of both internals (company stuff) and externals (others).
• Involved in planning for new projects.
• Performed data and voice network configurations and configuration changes of various voice and data equipment such as routers, switches, and firewalls.
• Monitored servers’ performance, network connection, and availability of network devices using performance tools and SNMP.
• Performs security related tasks including managing Access Control Lists (ACL's), Virtual Private Network (VPN), Cisco IOS Security, and network security.
• Manages Quality of Service (QoS) in multiple voice/data networks environment.
• Backed up application servers including Active Directory, Exchange 2003/2007, and SQL 2005/2008 using Symantec Backup Exec, Tapes, SAN, and network attached storage (NAS).
• Provided on-call 24/7 support as a part of on-call rotation.

IT Infrastructure Administrator

Confidential

Responsibilities:

• Led teams to manage the networks in segments of the project.
• Maintained data, voice and video network hardware and systems; investigates, resolved network and hardware issues; researched, analyzed and isolated errors; assisted in assessing and updating older networks as needed and in accordance with specified plans.
• Performed a LAN refresh (network upgrade) on one of the segments of the project (IFMIS).
• Administered network infrastructure, active directory, group policies, installed servers, upgraded servers, troubleshooting, documenting, guiding, cabling, firewalls, VPN, VLANs, managed F5 FirePass, and terminal services.
• IT trainer of CCNA, MCSE, and network essentials, trained employees of Iraqi ministries such as Ministry of Finance (MoF), Central Bank of Iraq (CBI), Social Security Network (SSN), and Pension in addition to the local staff of the company.
• Monitored servers’ performance, network connection, and availability of network devices using performance tools, SNMP, and MRTG.
• Managed Quality of Service (QoS) in multiple voice/data networks environment.
• Performed monitoring, troubleshooting and configuration of network routing protocols including OSPF, RIP, BGP, and IGMP in a LAN/WAN network.
• Involved in interviews to find technical level of persons who were willing to be hired in the company.
• Managed multiple Active Directory domains and performed AD management, configuration, migrating, and troubleshooting, that included but wasn’ Confidential limited to seizing FSMOs, managing GPOs, AD sites, replication and OUs.
• Imaging Windows clients using Norton ghost and Acronis.
• Clusters and back up of servers, Active Directory, Exchange 2003/2007, and SQL 2003/2005.
• Symantec Backup Exec, Tapes, SAN, and network attached storage (NAS).
• Managed ISA 2004/2006 caching and security rules; configured different rules for daytime/night per managers, different groups of non-managers, and guests. Controlled bandwidth utilization for users and computers.
• Moved the Network Operations Center (NOC) equipment and Disaster Recovery network equipment to new sites Confidential the end of the project; re-built the racks and connected all networks facilities as required; configured networks facilities to reflect the new changes.

Senior IT Trainer, Scientific Manager

Confidential

Responsibilities:

• Led the IT training team, interviewed job applicants.
• Instruction in Windows Server 2003 MCSE, ISA Server 2004/2006, and CCNA.
• Administered network infrastructure for our clients, active directory, group policies, installed servers, upgraded servers, troubleshooting, documenting, guiding, cabling, firewalls, VPN, VLANs, and terminal services.
• Maintained data, voice and video network hardware and systems; investigates, resolved network and hardware issues; researched, analyzed and isolated errors; assisted in assessing and updating older networks as needed and in accordance with specified plans.
• Managed Quality of Service (QoS) in multiple voice/data networks environment.
• Performed monitoring, troubleshooting and configuration of network routing protocols including IGRP, EIGRP, OSPF, RIP, BGP, and IGMP in several LAN/WAN networks.
• Backed up servers, Active Directory, Exchange 2003, and SQL 2003 database and restored those using Symantec Veritas, Tapes, SAN, and network attached storage (NAS).
• Developed/upgraded courses.
• Trained new trainers and trainees.
• Imaging Windows clients using Norton ghost.

IT Trainer

Confidential

Responsibilities:

• Instruction in Windows Server 2003 MCSE.
• Administered network infrastructure for our clients, active directory, group policies, installed servers, upgraded servers, troubleshooting, documenting, guiding, cabling, firewalls, VPN, VLANs, and terminal services.
• Maintained data, voice and video network hardware and systems; investigates, resolved network and hardware issues; researched, analyzed and isolated errors; assisted in assessing and updating older networks as needed and in accordance with specified plans.
• Managed Quality of Service (QoS) in multiple voice/data networks environment.
• Performed monitoring, troubleshooting and configuration of network routing protocols including IGRP, EIGRP, OSPF, RIP, BGP, and IGMP in several LAN/WAN networks.
• Set new curriculums and trained courses.
• Backed up servers, Active Directory, Exchange 2003, and SQL 2003 database and restored those using Symantec Veritas, and network attached storage (NAS).
• Imaging Windows clients using Norton ghost.
• Trained trainees.