PROFESSIONAL SUMMARY:

Over 10 years of experience working as an Information Technology (IT) professional with demonstrated experience in supporting operating system software and applications in production environments. Responsible for diagnosing and resolving complex issues with computer hardware and software in a heterogeneous environment.

SUPPORTED SOFTWARE & HARDWARE:

Windows Azure

Windows PowerShell

Windows Batch

VMware 5.X

Windows 2012

Windows 2008

Windows 2000

Windows XP, 7

Linux

IIS 6.0/7.0

SQL 2005

SQL 2008

Track - IT

Dell OptiPlex Series Workstations

HP ProLiant

Dell PowerEdge R71

HP Series Printers

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

System Administrator

Responsibilities:

• Manage the infrastructure lifecycle to maximize the return on hardware investments including new capacity delivery, proactive customer migrations, and legacy hardware recycle.
• Work with development teams to define requirements for automations and implement automations for hardware lifecycle activities.
• Move and Resize ServiceNow instances
• Decommission servers
• Work on CHG, Task, and INT ITIL tickets, in an Agile environment

Confidential, Redmond, WA

Application Support Engineer

Responsibilities:

• Resolve Developer Support issues for Premier and Professional Customers that are Confidential Azure specific
• Provided C# .NET developer support for Confidential ’s Premier and Professional customers in an Azure- Based PaaS environment.
• Troubleshoot Windows 2012 and 2012 R2 PaaS web and worker roles as well as to troubleshoot Azure-based: CDN, Windows Azure Traffic Manager; Blob, Table, and Queue Storage; Service Bus; Auto Scale; Azure Files; Notification Hubs; for Confidential ’s customers, to resolve customer reported incidents.
• Communicate technical issues with technical and non-technical stakeholders, over Skype for business bridges.
• Resolve advisory cases involving customers How-To questions.
• Troubleshooting application issues that fall into the realm of Windows Azure Architecture, (Fabric, Compute, Storage)
• Troubleshoot customer facing Azure Platform development and development tools as needed; Computer Emulator in Visual Studio 2013 and 2015
• Assisted customers with Windows PowerShell
• Experienced in dealing with technically challenging issues and politically important customers

Confidential, Bellevue, WA

Systems Engineer

Responsibilities:

• Triaged customer tickets according to SLA using Zendesk
• Installed VMware tools as needed on windows and Linux machines
• Required strong technical knowledge on Windows / Linux / Virtualization (VMware, vSphere) platforms
• Required good technical knowledge on Confidential technologies: Exchange 2010, SQL Server 2008
• Familiarity with SQL Server 2008 Fail-over clustering
• Required good networking and load balancer skills with Citrix / NetScaler
• Usage of VMware vSphere to connect to the console of IaaS cloud guests (Windows Server 2003, 2008, and 2012) under management by vCenter Servers.
• Used vSphere to routinely edit setting of guests, Windows and Linux.
• Added solid fire data stores to Dell hardware via remoting into Dell DRAC’s
• Provided customer support to Confidential Cloud’s VMware IaaS environment
• Provided customer support through chats, emails, and phone conversations
• Met service and supports needs of customers.
• Addressed technical issues with Confidential Windows, Linux and virtualization platforms
• Monitored and triage incoming tickets via Zendesk and bold chat either address or escalate according to agreed SLA.
• Participated in on call rotation.
• Responded to alerts from solar winds IP monitor-
• Restored guests using Veeam backups
• Performed Nessus scans for security purposes

Confidential, Bellevue, WA

Systems Engineer

Responsibilities:

• Responsible for the daily activities of the QA Test Lab, by following standard operating procedures and working as a team player
• Created and maintained Windows 2003 virtual servers with VMware used by QA Teams to test IIS 6.0 and SQL 2005-based Authorize.Net, configured IIS security/ application pools and SQL Server 2005 replication
• Communicated status of environments to groups assigned to the environment
• Performed highly structured and automated functional-application, and or regression tests in order to validate the creation of the Windows 2003 IIS 6.0 and SQL 2005-based environments
• Utilized Agile development methodology-
• Provisioned guests from vCenter templates using vSphere.
• Developed scripted automation to standardize Active Directory Account creation

Confidential, Redmond, WA

Lab Engineer

Responsibilities:

• Deployed and configured Windows Server 2008 R2 DNS, DHCP, and Active directory
• Deployed Remote Desktop Gateway Services, Remote Desktop and Remote Desktop Session Host
• Deployed Windows Server Update Services (WSUS)
• Exposure to Hardware Product Testing
• Wrote advanced scripts for hardware testing purposes
• Deployed Windows Deployment Services (WDS)
• Replaced DIMMs, Network Cards and Hard Disks and other hardware as required in HP ProLiant, Dell PowerEdge R710, and Dell EqualLogic SANs respectively.
• Licensed servers using VMAT 2.0.making them MAK clients.
• Maintained a set of servers, over 100, in a computer laboratory setting
• Worked independently to troubleshoot hardware and software problems as required without supervision
• Documented complex system configurations in Confidential word and Visio.