SUMMARY

• 11+ years’ experience with Installation, Configuring, Deploying, Trouble shooting, administration and maintenance of .net applications hosted on Windows Servers, IIS, SQL and Azure in Pre - Production and Production Environments.
• Used deployment tools like Octopus and PowerShell for application deployments in Dev/QA/UAT and Production environments
• Worked on Tier 3 production support tickets for application issues and provided support to fix server, network and application issues in staging and production environments.
• Worked on F5 load balancer and configuration according to environment requirements
• Created build definitions, setup Continuous Integration (CI) and Continuous Deployments (CD) in Visual Studio Team Services (VSTS)
• Created Virtual Machines in Azure by authoring ARM templates and managed azure resources using PowerShell
• Experience in setting up baselines, branches, integrations automation processes and maintain build, source, and delivery tools Jenkins, VSTF and Git Hub
• Strong troubleshooting skills on the .Net application and portals hosted on IIS versions 6.0, 7.0, 7.5, 8.0, 8.5
• Worked on setting up Disaster Recovery environment for critical application and tested disaster recovery scenarios successfully using GTM (Global Traffic Manager)
• Worked on both software (NLB) and hardware (F5-BigIP) load balancer and configuration according to environment requirements
• Hands on experience using Hyper-V and implementing it in platform virtualization
• Created and maintained SQL agent for scheduling jobs.
• Automated repetitive tasks such as patching validations, parsing event logs using PowerShell scripts.
• Experience in working with various monitoring tools (manage engine applications manager used by the monitoring team and configured the threshold values to variable parameters (threads, memory, server health, and garbage collection)
• Ability to support and manage Enterprise mission critical applications, Operations support experience in a 24*7*365 support model
• Excellent interpersonal and communication skills that allow me to communicate with stakeholders in Application Development, Network and Storage teams

PROFESSIONAL EXPERIENCE

Confidential - Maryland

Senior Systems Engineer (DevOps Lead)

Responsibilities:

• Worked in DevOps team and was responsible for building infrastructure and successful Application Builds and deployments for UAT and Production environments (Windows 2012/2008, IIS 7/8, SQL Server 2012, Azure)
• Coordinated the implementation of the application releases, deployments and patches and worked with Support and development teams to root cause production issues and implemented patches/fix in Production environment
• Created build definitions, setup Continuous Integration (CI) and Continuous Deployments (CD) in Visual Studio Team Services (VSTS)
• Created build definitions, and trigger builds in VSTS before deployments and worked with developer teams for fixing issues
• Experience in setting up baselines, branches, integrations automation processes and maintain build, source and delivery tools Jenkins, VSTF and Git Hub
• Responsibilities also include installation, deployment and test of the releases in Production and test environments and coordinating with different teams for meeting release timelines
• Setup test environments in Windows Azure and worked on a plan to migrate applications to migrate to 100% Azure environments
• Worked on creating deployment scripts using PowerShell and automated multiple daily maintenance tasks using PowerShell
• Facilitated successful Release of Code from Engineering to Production by proactively & re-actively working with Development, QA and Operations
• Created and Implemented Systems Release and Change Management ITIL guidelines and procedures.
• Automate the processes using PowerShell and windows command shell.
• Working on sending business communications to users and other team on scheduled downtimes, planning the downtimes and Implementation.

Confidential - Redmond WA

Senior Systems Engineer (DevOps)

Responsibilities:

• Worked in Service Engineering team and worked on deploying, installing, configuring, supporting PartnerIncentives application under MPSIT program
• Worked in a DevOps model and participated in daily standup meetings with Developer teams, attended sprint planning meetings and worked with developers to root cause issues and suggest solutions
• Worked on migration of on premise servers to Confidential Azure. Experience creating and managing VM’s, Cloud Services, SQL databases and implemented Virtual networks in Windows Azure
• Configured and deployed packages, managed app settings, connection strings and configured certificates in Windows Azure
• Worked heavily with Windows Server 2008/2012 and IIS 7.0/8.0. IIS work included website installation, configuration, and support of .net applications
• Daily duties included installing builds and patches following installation documents, post installation troubleshooting, responding to and working escalations, preparing environments, fixing security issues, giving permissions, creating and regressing bugs in Visual Studio Team Foundation Server, taking backups of SQL Servers.
• In working escalations, troubleshooting included network issues (connectivity, DNS,TCP/IP), searching and editing config files to locate and fix configuration issues, NLB, certificate issues and more.
• Worked with members of my team, developers, testers, and project managers in supporting the application.
• Worked in NGVL team and Deployed Volume Licensing code on UAT, SIT, BCDR and Production environment using Octopus and PowerShell Scripts
• Prepared new environments for deployment, by creating RFC for refreshing servers or ordering new servers, tested for quality, setup SQL Always, installed IIS in Web Servers and ran Environment Verification Tests(EVT)
• Setup Global Traffic Manager (GTM) for UAT and Production BCDR environments and performed transition of traffic for testing in GTM and SQL Server 2012.
• Took production database backups (Full and Transactional) before monthly and Quarterly release deployments and restored databases
• Deployed applications on IIS 8.0 Web server in Windows 2012/2012 R2 servers, and took backups, restored databases and performed post-restore steps in SQL Server 2012
• Performed troubleshooting after deployments in Pre-production environments and made sure to pass most test cases in Build Verification tests
• Provided Knowledge transfer session to offshore team, provided training to newly hired employees
• 24/7 technical support to various application that are part of team responsibilities

Confidential - Berlin CT

Systems Engineer

Responsibilities:

• Responsible for Successful Application Build deployments of .net based applications for Staging and Production environments based on Windows Servers (IIS and SQL) and providing production support
• Build new servers from the scratch, i.e., installing several Operating systems including Windows Server 2008, Windows Server 2008 R2
• Worked on setting up infrastructure (VM’s, Storage, SQL Databases, Network) in Windows Azure for migrating on premise application to cloud
• Responsible for the ongoing maintenance, security, and availability of new Windows based infrastructure based on business requirements and adhering to tight operations, security, and procedural models. Implement new patching processes and recommend how properties can improve.
• Participation in Server Restoration and doing Root Cause Analysis. Consistent support of resolving complex and new technologies issues.
• Implementation of standard service requests. Problem resolution and troubleshooting. Handling escalated issues.
• Be On-call to provide troubleshooting, maintenance, deployments, break fixes, etc. 24 X 7 X 365
• Used SCOM for monitoring various application and infrastructure related alerts.
• Trouble-shooting various application related errors.
• Involved in detailed documentation of major releases and changes made to the environment.

Confidential

Systems Engineer/Team Lead

Responsibilities:

• Worked on KC-46 Tanker Program and supported the IT team, change management and first level support for a centralized, multiple-forest / multiple-domain environment
• Provided administrative tasks and analytical assistance for the Windows Active Directory and supported the Windows Systems Account Administration manager
• Managed users and computer accounts, security groups, and application-specific data. Created and updated technical documentation and interacted with multiple organizations within the Enterprise.
• Ensured administrative duties assigned to team are appropriately carried out, devised supporting policy and procedures as necessary (system patching, Safe Maintenance)
• Coordinated and reported on the status and health of systems and supporting network infrastructure
• Responsible for the accuracy of all reports, keeping leadership informed, recommending courses of action and maintaining the current status of all systems at all times
• Partnered with the Windows infrastructure team to evaluate and analyze changes impacting Active Directory Quality control practices

Confidential

Systems Engineer

Responsibilities:

• Responsible for second-level support for all Windows server related issues.
• Participated in complete system builds, upgrades, migrations, code deployments and patch management.
• Coordinate with vendors on hardware issues
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards, and procedures.
• Maintained and supported more than 3000 Windows Servers (2003/2008 R2)
• Coordinate with IT and Business and bring different technology groups together for incident resolution.
• Own Incident Management process through the Incident life cycle.
• Coordination with system owners, Directors, delivery managers from across the globe.
• Escalation of the deviations and process violations to the senior management.
• Incident management related report generation.
• Participating in process enhancement and continuous improvement activities.
• Analysis of reopened tickets, reassigned tickets, SLA missed tickets and other KPIs and give feedback and suggestions to various technical towers

Confidential

Technical Support Specialist

Responsibilities:

• Responsible for testing all Global Client Hardware Standards for PC's/Desktops and Responsible for Installing, configuring, and troubleshooting operating systems
• Maintained lab infrastructure, inventory management of physical and virtual servers
• Responsible for achieving monthly metrics goal of 95% or greater for Anti-virus compliance, Security patch compliance, and ticket Service Level Agreements. Operating at greater than 97% consecutively for 12 months in all metrics.
• Primary remote support for two locations: Bakersfield, CA and Kearney, NE
• Chosen to represent IT department at monthly all hands meetings to go over various IT topics, as well as tips and tricks
• Advice management of any potential infrastructure upgrades to help maximize work efficiency and bandwidth
• 24 hour on call assistance for Urgent or High ticket issues and successful in zero Service Level Agreement Breaches of the five I have worked
• Assist end users on procurement of hardware and software needs