PROFESSIONAL EXPERIENCE

Confidential - Washington, DC

Salesforce Developer/Administrator

Responsibilities:

• 7 years of experience in salesforce.com CRM platform both as Administrator and Developer along with web technologies.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis and development of application using salesforce.com CRM, Force.com platform as an administrator and developer.
• Good knowledge on Apex development in creating custom objects, custom tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions.
• Worked with designing junction objects and implemented various advance fields like picklist, Controller picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing Rules and Approval Process for automated alerts, Field updates and Email generating according application requirements for all projects.
• Developed Visualforce Pages, Visual flow and Custom objects using Apex Programming on Force.com Platform.
• Hands - on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Strong knowledge in cloud computing application and interfaces.
• Knowledge on SalesforceLightningComponentsandLightningPages.
• Implemented Knowledge, Live Agent and Case Management set up within Service Cloud.
• Good experience in Salesforce chatter and hands on experience in defining and delivering the Chatter File Sync and File sharing solution.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment Wizard.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Experience in Web Technologies like HTML, CSS, jQuery, JavaScript, and SOAP.
• Creating and designing of Reports, Custom Reports, Report Folders, Snapshots and Dashboards.
• Experience with working Salesforce.com and Sandbox and production environments and ability to write SOQL, SOSL Queries across multiple objects with the SFDC database.
• Experienced in analyzing requirements and implementing them using sales force relationships by establishing Master- Detail, Lookup and Junction objects relationships.
• Experience in Validating Salesforce.com - sales, service and community including salesforce1.
• Involved in Mass imports and exports of data using Import Wizard and Data Loader.
• Exporting data to Excel Files and Text Files from data base.
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously and accustomed to working with both large and small team environments.
• Worked on implementing Customercommunitiesfor Patients and Doctors.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers, REST API for various functional needs in the application. Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked on various Salesforce.com Standard objects like Accounts, Contacts and Cases.
• Created multipleLightningComponents, added CSS and Design Parameters that makes theLightningcomponent look and feel better.
• Used SalesforceLightningDesign System (SLDS) for developingLightningComponents, Actions, Event and Server-Side Controller.
• Developed multiple Custom Objects, Tabs, validation rules,Componentswith respect to business requirements.
• CreatedLightningComponentsand used Salesforce SLDS to convert existing Visualforce pages tolightningcomponents.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Created Custom Junction Objects and defined lookup and master-detail relationships on the objects. Created approval workflow and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com application usingForce.com extensions
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in Email-to-Case, Auto-response rules, Entitlements, Milestones, Knowledge Articles configuration.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Created custom controllers implementing complex code.
• Created Community, Enabled Community Users, Profiles and Access.
• Involved in Email-to-Case, Auto-response rules, Entitlements, Milestones, Knowledge Articles configuration. Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Developed Apex Triggers, Apex Classes and Test Methods. Responsible for preparing Configuration workbook and Technical Documentation.
• Createdserviceconsole and enabled for user with chatter and answers in theservicecloud.
• Creating the Custom objects, Custom fields, Custom tabs, Field Dependencies, Record Types and Validation rules. worked on Salesforce Service Cloud includingCase Management,Omni Channel Routing/Supervisor,Email to Case, Web to Case, Knowledge & Live Agent Chat
• Creating user interface pages depending on the requirement using JavaScript, Json, Ajax, angular.js, html, bootstrap and css.
• Developed triggers and classes on various objects for the business logic according to requirements.
• Designed and developed Apex Program, Test Classes for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various client enquiries and Implemented logic for migrating cases to different queues based on the type of client enquiry.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented workflow rules, approval process and actions.
• Used tools such as Eclipse IDE,Jenkins, ANT migration tool and Change sets to deploy code from sandbox to production.
• Strong knowledge & experience working in teams implementing Agile Methodologies.

Environment: s: Salesforce.com platform, Service Cloud, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Community Builder, Email Services, Sales Cloud, Security Controls, Eclipse IDE, Agile, REST API, Sandbox, Web Services.

Confidential

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Developed Apex classes and triggers on Force.com.
• Created and managed the process of onboarding users to Salesforce.
• Monitored the deployment process for every iteration. Involved in various deployment activities like validating change sets, code reviews, documentation etc.
• Wrote stories in agile methodology based on the business needs and requirements.
• Developed unit test classes for the existing code written and improved the code coverage.
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Accounts.
• Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used workbench for various operations like data loading, run apex in anonymous mode for testing purpose, executing SOQL and SOSL queries etc. worked on Salesforce Service Cloud includingCase Management,Omni Channel Routing/Supervisor,Email to Case, Web to Case, Knowledge & Live Agent Chat.
• Deployed Apex using Force.com IDE, Force.com Migration Tool.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Experience with CI/CD Automation tools like Jenkins, ANT etc.
• ConfiguredJenkinsJobs for each project to enable deployments from sandbox to sandbox.
• Experience with SVN code repository, Code versioning and branching strategies.
• Used Visual Force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on invoking Restful web services from Saleforce.com platform.
• Involved in configuring API Management tool which acts as a gateway between salesforce.com cloud applications and web-based applications.
• Worked on web UI Technologies Angular JS, JQuery, Java Script, HTML5, Ajax, and CSS.
• Involved in Code Review board to maintain standards of Apex code.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Familiar with deployment tools like PUTTY, FILEZILLA etc.
• Used database tools like MYSQL, SQL Assistant, DBVisualizer, etc.
• Experience in using web service testing tools like Postman, SOAP UI.

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Triggers and workflows, SOQL, SOSL, Visual Force, Data Loader, Eclipse

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Played the role of Salesforce.com Administrator, Analyst, and Developer and involved in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens and validation rules.
• Attending daily AGILE SCRUM meetings and update the status on day-day basis with updating all the work details and schedules.
• Closely worked with salesforce.com consultants while implementing the solutions for the needs of organization.
• Created profiles and implemented object level, field level and record level security and managed roles, visibility settings.
• Implemented the sales cloud along with using constant contact through App Exchange and utilized the bi-directional sync.
• Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Implemented salesforce lightening components for a small set of users with in the organization.
• Designed, developed, deployed page layouts, components, custom objects, custom tabs, apex classes, visual force pages to reach the needs of organization.
• Created email templates in HTML and inbound emails using visual force for the clients and customers.
• Created roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed various complex Web pages in Visual Force using JavaScript, HTML5, Bootstrap, Angular JS and jQuery.
• Designed and developed the UI of the website using HTML, Angular JS, Ajax, JSON, CSS and JavaScript.
• Worked onservicecloudimplementation using Cases, and implemented Email-to-Case, Escalation and assignment rules.
• Worked on Eclipse IDE to build the application and integrated the web services for extracting the data from external systems to display in the pages of salesforce.com
• Created various reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize salesforce.
• Worked on salesforce.com sandbox and production environments for development and testing and then to production environments.
• Worked extensively with QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).

Environment: s: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales Cloud, Security Controls, Eclipse IDE plug-in, Agile, Sandbox, Web Services.

Confidential, Frisco, Texas

Salesforce Developer

Responsibilities:

• Worked as both Salesforce Developer and Salesforce Analyst and as well as administrator in the project depending on criteria.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Responsible for providing object level/record level/ field level security by creating roles and profiles.
• Involved in Design, development, planning, testing and integration of salesforce cloud services.
• Implemented record types, lookup and master detail relationships for custom objects.
• Created page layouts, search layout to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and deployed workflows and approval process for new job openings and hiring as per the management policies.
• Created e-mail templates and used the in workflow and approval process and maintained user profiles, roles, and created permission sets, sharing rules.
• Worked on SOQL and SOSL queries to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in writing business logic in Apex programming language.
• Hands on experience on salesforce lightening for customizing reports and dashboards for business use.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Integration of Applications with Salesforce.com using SOAP, REST web services API.

Environment: s: Salesforce.com, Apex, JavaScript, SOQL, SOSL, Eclipse IDE, Agile, Visual Force page.

Confidential

Jr. Developer

Responsibilities:

• Worked as an Administrator as well as web developer as per the project and client requirement.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Experienced working with web applications and programming languages like HTML, CSS and JavaScript.
• Worked with front end development and implemented Unit Testing and Integration Testing.
• Experienced the whole designing and development of whole project.
• Involved in deployment, deployed all the classes, triggers, objects, components, pages from one environment to another environment.
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-case entry and manual case entry for entering customer’s cases in cases Tab.
• Created user accounts and managed the profiles and worked on role hierarchy and sharing rules to configure visibility.
• Developed automatic workflows and approval process for sales opportunities, quote discounts and lead counting.
• Created Custom profiles, public Groups and roles to distribute user rights and functionality.
• Loaded data into SFDC using Data loader and migrated several legacy applications to the Force.com platform.
• Reviewing the code and bug fixing along with monitoring performance, modification of queries and sending data to database.

Environment: s: SFDC, Visual Force Pages, Data Loader, Force.com, Visual Studio, HTML, CSS, JavaScript, SQL server.