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Senior System Engineer Resume

Nashville, TN

PROFESSIONAL EXPERIENCE:

Senior System Engineer

Confidential, Nashville TN

Responsibilities:

  • New site network planning, architecture, and standard configurations.
  • Capacity planning for applications and performance management
  • Provided engineering design and documentation for new sites.
  • Provided technical support and guidance to other staff members as necessary.
  • Monitor usage to ensure security of data and access privileges.
  • Monitor data to optimize network performance.
  • Analyze and troubleshoot network logs and track the nature and resolution of problem(s).
  • Test network solutions to insure that the output conforms to organizational needs.
  • Configure monitoring system to monitor equipment and made recommendation for network & security improvements.
  • Worked extensively with Nexus 9500 (Switch virtual) 9300,7000, 5000, 3000 TOR 2000, Cisco 6500 series multilayer switches, Cisco 2960s series switches and Cisco 3560/3750s switches. Racking, cabling, installation, service migration
  • Configure VDC, OTV and vPC on Nexus 7000 and Nexus 5000
  • Upgraded and configure ASA Firewall 5540, 5520.
  • Worked on WLC and Wireless 802.11 architectural design.
  • Worked on enterprise - grade SD-WAN infrastructure, experience with routing domain (BGP, OSPF, EIGRP) in SD-WAN environment
  • Deployment, Implementation and support of Viptela SD-WAN solution
  • Deployment, Implementation and support of Merika switches

Senior Network Architecture Engineer (SD-WAN)

Confidential, Chicago, Illinois

Responsibilities:

  • Overseeing and performing new and existing equipment, hardware, and software upgrades.
  • Migrating existing Routing configuration to SD-WAN
  • Installation of orchestrator
  • Lab testing and prove of concept for BGP and OSPF routing protocols for SD-WAN.
  • Creating Global profiles for Tacacs, ACL,SNMP,NTP
  • Creating the Underlay and Overlays
  • Migrating Voice and Video services
  • Migrating VPN technologies IPSEC VPN,DMVPN and SSL VPN
  • Worked on SD-WAN technologies (Versa, Riverbed, Silver Peak, and Velocloud) office 365.
  • Worked on Nexus 9K/7K/5K/2K and ACI

Senior System Engineer

Confidential, Charlotte, North Carolina

Responsibilities:

  • Worked extensively with Nexus 9000, 7000, 5000, 2000, Cisco 6500 series multilayer switches, Cisco 2960s series switches and Cisco 3560/3750s switches doing Data Center Migration.
  • Set up HSRP, VLAN trunking 802.1Q, etherchannel, VTP and inter-VLAN routing using MSFC on Nexus 7K
  • Cisco high end router GSR/C12000. Managed software projects on new forwarding engines to entire GSR forwarding and feature migration to new OS, Performed design, implementation and configuration in large ISP customers.
  • Set up VSS cluster, ether channel, VLAN trunking, VTP and inter-VLAN routing on 6506.
  • Configure VDC, OTV and vPC on Nexus 7000 and Nexus 5000
  • Responsible for creating, modifying, removing VLAN confings as per the need and Wireless 802.11 Architecture design.
  • Engaged in Network Cutover for multiple sites
  • Upgrade Cisco 6500, 3750, 2960s, Nexus 5000, Nexus 2000, Nexus 7000 switch IOS software
  • Support after hours cut-over issues, Opening trouble tickets with NOC for special support Expert in configuring Cisco Routers, Catalyst Switches, Nexus Switches.
  • Expert in configuring Routing Protocols EIGRP, BGP, OSPF, RIP, ATM, MPLS and Frame Relay. Expert in configuring layer2 technologies like STP, RSTP, MST, VTP, Ethechannel and VLANs
  • Knowledge in ISL, 802.1q, PAgp, LAcp, SPAN, RSPAN, Voice VLAN, Flex Links
  • Knowledge in OTV, Virtual Device context, Fabric path, Virtual Port channel and VSS cluster
  • Expert level knowledge of Cisco ISR, 7600, 7900, ASR 1000 and 9000, Nexus 7K, Nexus 5k, ALU 7750 and CRS platforms.
  • Proficient in creating basic and advance network layout and design with strong implementation skills in a Service Provider network.
  • Expert level understanding of routing protocols, BGP, OSPF,EIGRP RIP and Diameter.
  • Worked as part of a team to manage Enterprise Network Infrastructure, Involved in configuring and implementing of Composite Network models consists of Cisco Nexus 7k, Nexus 9k, 6K, Cisco 6500’s, Cisco ASR/ISR routers, Cisco ACI (Cisco Application Centric Infrastructure) SDN solutions, DWDM (ONS). Spine and leave
  • Configured and deployed software-defined networking (SDN) in VMARE environment.
  • SD-WAN Deployment (BIO Overlay, Underlay) 1500 branches. Orchestrator, edge connect appliance.
  • Configured on Juniper MX-series and M10i Routers as Route-Reflectors in the IP Core Back Bone

Senior Network Engineer

Confidential, San Antonio, Texas

Responsibilities:

  • Scanning the network for End of Life hardware and software.
  • Writing MOP for device replacement and software upgrade.
  • Participate in Maintenance widows to perform device replacement and software upgrade.
  • Provide day 2 support after MOP implementation.
  • Generate and document network changes after MOP implementation
  • Train the customer on the new platform and provide support documentation.
  • Worked extensively with Nexus 7000, 5000, 2000, Cisco 6500 series multilayer switches, Cisco 2960s series switches and Cisco 3560/3750s switches.
  • Configure VDC, OTV and vPC on Nexus 7000 and Nexus 5000
  • Set up HSRP, VLAN trunking 802.1Q, etherchannel, VTP and inter-VLAN routing using MSFC on Nexus 7K worked with BGP, OSPF,EIGRP RIP routing protocols,
  • Worked as part of a team to manage Enterprise Network Infrastructure, Involved in configuring and implementing of Composite Network models consists of Cisco Nexus 7k, Nexus 9k, 6K, Cisco 6500’s, Cisco ASR/ISR routers, Cisco ACI (Cisco Application Centric Infrastructure) SDN solutions, DWDM (ONS). Spine and leave
  • Configured and deployed software-defined networking (SDN) in VMARE environment.
  • Configured of Juniper MX-series and M10i Routers as Route-Reflectors in the IP Core Back Bone

Travelling Senior System Engineer

Confidential, Nashville, TN

Responsibilities:

  • New site network planning, architecture, and standard configurations.
  • Capacity planning for applications and performance management
  • Provided engineering design and documentation for new sites.
  • Provided technical support and guidance to other staff members as necessary.
  • Monitor usage to ensure security of data and access privileges.
  • Monitor data to optimize network performance.
  • Analyze and troubleshoot network logs and track the nature and resolution of problem(s).
  • Test network solutions to insure that the output conforms to organizational needs.
  • Configure monitoring system to monitor equipment and made recommendation for network & security improvements.
  • Worked extensively with Nexus 9500 (Switch virtual) 9300,7000, 5000, 3000 TOR 2000, Cisco 6500 series multilayer switches, Cisco 2960s series switches and Cisco 3560/3750s switches. Racking, cabling, installation, service migration
  • Configure VDC, OTV and vPC on Nexus 7000 and Nexus 5000
  • Upgraded and configure ASA Firewall 5540, 5520.
  • Worked on WLC and Wireless 802.11 architectural design.

Senior Network Engineer

Confidential, Dallas, Texas

Responsibilities:

  • Network Connectivity: Provides support for network connectivity or related network issues for the user community.
  • Network Installation: Plans and monitors the installation of network systems.
  • Network Monitoring: Analyzes network activity and network problems to discover and prevent systematic errors. Recommends network design changes/enhancements for improved systems availability and performance.
  • Issue Resolution: Troubleshoots, diagnoses and resolves network problems. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any network deficiencies or to enhance network performance.
  • Capacity Planning: Analyzes facilities bandwidth requirements and system interdependencies. Develops capacity planning models.
  • Disaster Recovery: Ensures planned testing activities are performed and technical criteria are met.
  • Network Performance Assessment: Assesses network performance to ensure that it meets the present and future needs of the business. Provides network planning recommendations to management.
  • Vendor Management: Evaluates services provided by vendors and recommends changes.
  • Knowledge of Enterprise system monitoring and management tools such as Netcordia NetMRI, Cisco MARS, Splunk, Gold, Wireshark, Websense, MRTG and NMAP.
  • Knowledge of commercial enterprise-level tools and products to provide network services, including: firewalls, IPS/IDS, DNS, DHCP, web security, TACACS+, VPN and NAC.
  • Strong working familiarity with Cisco IOS with hands-on experience configuring Cisco routers, switches and firewalls.

Senior Network Engineer

Confidential, Dallas Texas

Responsibilities:

  • Managed and maintained global network of over 20 sites, supporting corporate needs of more than 2000 users, resulting in minimized downtime of enterprise applications
  • Worked in a large enterprise level data center supporting more than 800 network devices
  • Ability to create Method of Procedures (MOP) and configuration templates for integration of new services or equipment for Service Provider customers.
  • Worked on LTE interfaces s1-MME, S1-U,S5,S6A,GX,S9.S11. S3, S4, S5, S8, S10, S11 and S16 (eGTP) interfaces.
  • Expert level understanding and Designing DSR.
  • Worked for change management procedure and implementation of configuration changes during non-production window
  • Worked extensively with Nexus 7000, 5000, 2000, Cisco 6500 series multilayer switches, Cisco 2960s series switches and Cisco 3560/3750s switches
  • Set up HSRP, VLAN trunking 802.1Q, etherchannel, VTP and inter-VLAN routing using MSFC on Nexus 7K
  • Cisco high end router GSR/C12000. Managed software projects on new forwarding engines to entire GSR forwarding and feature migration to new OS, Performed design, implementation and configuration in large ISP customers.
  • Set up VSS cluster, ether channel, VLAN trunking, VTP and inter-VLAN routing on 6506.
  • Configure VDC, OTV and vPC on Nexus 7000 and Nexus 5000
  • Responsible for creating, modifying, removing VLAN confings as per the need
  • Engaged in Network Cutover for multiple sites
  • Upgrade Cisco 6500, 3750, 2960s, Nexus 5000, Nexus 2000, Nexus 7000 switch IOS software
  • Support after hours cut-over issues, Opening trouble tickets with NOC for special support Expert in configuring Cisco Routers, Catalyst Switches, Nexus Switches.
  • Expert in configuring Routing Protocols EIGRP, BGP, OSPF, RIP, ATM, MPLS and Frame Relay. Expert in configuring layer2 technologies like STP, RSTP, MST, VTP, Ethechannel and VLANs
  • Knowledge in ISL, 802.1q, PAgp, LAcp, SPAN, RSPAN, Voice VLAN, Flex Links
  • Knowledge in OTV, Virtual Device context, Fabric path, Virtual Port channel and VSS cluster
  • Expert level knowledge of Cisco ISR, 7600, 7900, ASR 1000 and 9000, Nexus 7K, Nexus 5k, ALU 7750 and CRS platforms.
  • Proficient in creating basic and advance network layout and design with strong implementation skills in a Service Provider network.
  • Expert level understanding of routing protocols, BGP, OSPF,EIGRP RIP and Diameter.

Senior Network Engineer

Confidential, Dallas Texas.

Responsibilities:

  • During my tenure working for Confidential, I provided remote network analysis, network diagnosis, and troubleshooting of complex routing and switching issues for 4G/LTE wireless network to ensure high availability of Critical business operations.
  • I also troubleshoot wireless network elements such as UMTS, GSM (GGSN and SGSN), CDMA (PDSN or MIP HA/FA), LTE (SGW, PGW, MME) or IMS, Diameter, DSR and PCRF.
  • During overnight Mega Windows I assisted customer with the implementation (CIQ, IW, NATP, EP) configuration and troubleshooting of Cisco 7613, ASR 9k and CSR routers Cisco high end router GSR/C12000. I also worked with test equipment like Ethernet analyzers, WAN simulators and traffic generators.
  • I worked on ordering, RMA and configuring Nexus 5K and 7K, I performed routing protocols (RIP,OSPF,EIGRP,BGP) and switching troubleshooting.
  • I installed and configured Security firewall (ASA 5505, 5510, 5520, 5580) and site to site VPN. I install and deployed Linux 4.0 Redhut boxes on VMware.
  • I was in charge of incident and problem management during outages. Configured PCRF, Diameter and DSR.

Senior Network Engineer

Confidential, Dallas, Texas

Responsibilities:

  • I worked for different businesses and organization such as hospitals, universities and colleges, Hotels, Auto companies, fast food restaurants, e-commerce, government offices and city country, law farms, call centers and service providers. I performed several advanced and high level duties such as.
  • . I was the Primary engineer for both health care and e-commerce business. I was the highest level of escalation in case of any network, security or wireless issues.
  • I worked on various technology like Adaptive security Appliance (5505, 5510, 5520, 5540, 5580), WISM, ACNS, WLC, AP, Nexus, Switches (6500 series (both MSFC and PFC), 4500.3750 stack switches) and routers 7200, 3640, IPS module, IDS modules. I also acted as and on call Engineer during this role.
  • Manage deployment and testing of code updates for wireless systems, such as WCS, WiSM, and WLC.
  • Plan and coordinate system utilization and capacity, involving configuration and testing with vendor
  • Oversee planning, design, implementation, and operation of customer networking projects.
  • During this role, I planned, design and deployed ACNS(Application Content Network System) Firewall, expanded core network, implemented Wireless network, I also Participated in the specification of customer requirements and implementation plans for technically advanced internetworking solutions such as Scansafe and Zscaler for advance security.
  • I worked on migrating different routing protocol such as OSPF, EIGRP and BGP.I also worked on resolving Single points of failure.
  • Reviewed network design for network security and other risks in course of projects.
  • During this role I worked on performing software and hardware analysis. I went through entire network devices to make sure that the hardware was still supported and had maintenance contract were up to date, I also reviewed the software for any known Bugs and perform bug scrap, security vulnerability. I worked on different product such as ASA Firewall, PIX firewall, VPN concentrators. IOS, CATOS,ACE, ACNS, Tandberg management Systems. Confidential the end of my analysis I would recommend either hardware upgrade or software (IOS) upgrade. I also reviewed license to make sure that the customer was running the latest license per Cisco. I ordered, renewed and install license.
  • Provided technical consultation, network implementation and device configuration.
  • I installed and troubleshoot services Confidential customer locations. During this role i reviewed crash files, performed IOS/CATOS upgrade (ASA firewall, PIX, Wireless control, routers and switches).
  • I also ordered new equipments and performed RMA for defective equipments.
  • Performed advanced-level troubleshooting of network device. I worked on Spanning tree issues, routing loops, high CPU utilization, Cisco bugs, routing (RIP V2, EIGRP, OSPF, BGP) issues, Wireless phones, voice quality issues, HSRP, QOS, ACNS, Tandberg T1700,VPN issues, Firewall issue, I sensor, Solar winds, Netflow and Single point of failure.

Confidential, Irving TX

Senior Network Engineer Consultant

Responsibilities:

  • Worked on integrating and certification of Video systems and applications. During this role I worked on certifying and upgrading TMS 12.5.
  • Worked on creating and standardizing Video conference rooms, certifying and testing Event management system. Worked on integrating Video end points for Smarts monitoring.
  • Created a module for room control equipments.
  • Created live feed to automated event booking between SQL database and front end application.
  • I also provided technical support leadership to both integration and operational Engineers.
  • During this role I also worked with different routing protocols (RIP, EIGRP, OSPF and BGP) and features to priorities Video traffic (QOS, HSRP, SNMP, Load balance F5).
  • Worked with different Vendors such as Cisco (2950, 3550, 3650, 4500, 6500, 7200) Tandberg (T1700, Edge95, Edge85, Voice Gateway, MCU) PGI blackberry British Telcom. Worked with different monitoring tools such as Smarts, Netcool, Cisco Works, Tivoli, Cisco Content Engine management. Worked in configuring LAN and WAN circuits. Worked with clients globally (North America, South America, Europe, Africa and South Asia)
  • I was project lead for ACNS (Application content network system) hardware, IOS, design and deployment. I did project management to create an inventory system for Video conference systems. Lead project to automated Microsoft office communicator to generate billing reports, create global usage reports. Head projects to create Video phonebook to allow for integration between MOC and Tandberg personal system. Over sow the creation of SSIS package to automate TMS (Tandberg management suite) data and usage information for billing and inventory.

SYSTEMS ENGINEER

Confidential

Responsibilities:

  • Performed daily work duties in support of Problem management Vice president, which included:
  • Developed, implemented and enforced new process to ensure that the department was providing high quality value to the organization.
  • Performed in depth technical review to ensure that information provided to the team by the technicians were accurate and that correct technical troubleshooting approach was followed and problem solved within the shortest time possible with minimal outage time to the customers.
  • During this role I worked on different routing protocols such as OSPF, EIGRP, RIP and BGP.
  • Represented the organization to external business to address their needs while providing excellent customer service during daily and weekly conference calls.
  • Liaison with CATE Engineering to ensure that Confidential network standards are enforced and properly deployed to make sure that we were running an excellent and healthy network.
  • Performed technical new hire interview with an aim of recruiting excellent technicians that are able to work in a competitive environment.
  • Conducted technical and process training to new hires and also provided refresher courses to team member to ensure that they were technically up to date in this ever changing technology world.
  • Fill-in for Vice president whenever he was away on business trips.
  • During this time I made sure that daily duties were performed in a timely manner and that team members were adhering to department rules and code of conduct.

Problem Management/ Task Manager

Confidential

Responsibilities:

  • Represented the department during conference calls with other departments, vendors and external customers to discuss these outages. During these calls I was responsible for translating technical aspect of the outage to a simple version where everybody that was not technical orientated understood the outage.
  • Send out post mortem to our clients as a follow up after the outage.
  • Participated on follow up conference calls after the outage or if the business needed to recreate outage scenario.
  • As a Task manager I was responsible for following up with different businesses, vendors, contractors and Carriers to make sure that future preventative action plan was completed and that any outage that could be prevented never happened again.
  • I was responsible for documenting any process, procedure or network diagram that need to be implemented in order to shortage or make troubleshooting easy during the outage
  • Acted as a led during network outage to make sure that all necessary technicians and support like Firewall group, business to supply the impact, DNS, Carriers and correct Level of engineering were engaged. If escalation was needed I engaged the correct group to make sure that the issues were escalated.
  • Troubleshoot network and firewall problems during outage.
  • This included troubleshooting routing (RIP, OSPF, EIGRP, BGP) Carriers Circuits issues (DS3, T1, T3, OC3, OC45 TenGig, E3, CSPAN undersea cable), Application latency issues, VOIP issues E-mails and DNS.
  • I worked on Cisco Routers and Switch (2950,3550,3650,3750,4500,6500,7200)
  • Acted as a transition between Level II and Level III Engineers, I reviewed all Level II trouble tickets using Virtual Tech (ticketing application) to filter unwanted tickets from being escalated to level III.
  • Made sure all routing (RIP, EIGRP, OSPF and BGP), capacity, IOS version, circuit issues with the carries were properly addresses before escalating the tickets to Level III Engineers. In some cases I submitted change control to perform IOS upgrades or change routing in order to fix device monitoring instead of escalating the tickets.
  • Migrating local sites and branches to MPLS from Frame-relay.
  • Designed and implemented migration from frame-relay to MPLS in order to improve QOS, consolidate to single infrastructure, and cost saving.
  • Designed and deployed highly resilient infrastructures incorporating firewalls, routers, switches and servers through to complete e-commerce solutions. This design ensured that all of the systems are fully resilient and completely backed up on a regular basis.
  • The process avoid incidents by identifying risks and taking preventative measures, enhanced client confidence through thorough contingency planning, ability to continue to operate in the event of an incident and ability to relocate and operate quickly in the event of a total loss of facilities.
  • Performed headed failover test for various businesses to ensure Network redundancy test during outages. Shutdown 1500 smith Barney, 5000 CitiFinancial and 300 Private Bank branches every quarter and failover to the backup headed.
  • Managed conference call during the change control time to make sure that all the business groups, application check outs and technicians were present.
  • Upgraded operating system on Video Conference gateway. Certified performed development and UAT testing before upgrading gateway in production network.
  • The upgrade facilitated a more reliable operating system, alleviated bugs and provided more features and functions.
  • Designed and implemented IPSLA (Ip service level agreements) on the core network to generate time-based network and services performance data.
  • This enable network uses and customers to assure new business-critical IP applications, as well as IP services that utilize data, voice, and video users can verify service guarantees, increase network reliability by validating network performance, proactively identify network issues, and increase Return on Investment (ROI).
  • Designed, ordered hardware and implemented Application Content network service. Enterprises to deploy a highly scalable, reliable, and manageable network infrastructure for video business applications across a Wide Area Network (WAN).
  • This infrastructure allowed for deployment of more effective and timely delivery of video for, Corporate Communications, eLearning and Digital Signage.
  • Upgraded operating system on Video Conference Multipoint control unit.
  • Certified performed development and UAT testing before upgrading MCU in production network. The upgrade facilitated a more reliable operating system, alleviated bugs and provided more features and functions.
  • Submitted necessary change control to make sure that devices were being reconciliation to Smarts (Monitoring application), this involved:
  • Changing routing information to make sure that devices were responding to SNMP (Simple Network Management Protocols) Changing routing traffic to make sure that traffic was being sent to the correct firewall to prevent Asymmetric routing. Upgraded device IOS code version to make sure those devices had correct MIB.
  • Decommissioned old configuration like Old VLAN, HSRP configuration to eliminated unwanted alerts.

Confidential, Plano, TX

SYSTEMS ENGINEER

Responsibilities:

  • Monitoring the multi-customer ISP network environment using SMARTS and NETCOOL, for event notification acknowledgement, correlation, and notifying the affected customers in a rapid manner, Monitored circuits like T1,Mult bundle T1,Frame relay,DS3 circuit, DSL,ADSL,SDSL and OC3 circuit
  • Troubleshooting complex Layer 1 through Layer 3 technical issues like
  • BGP, OSPF,EIGRP and RIP routing protocols and route redistributionInterface with customers during troubleshooting, resolving, and communicating technical issues, event notification and the status of network.
  • Working on special projects like MPLS and Internet based product, service development and improvements.
  • Assist in trouble ticket and technical escalation path forward and resolution.
  • Network monitoring and troubleshooting from layer one (Frame, Point to Point, ATM), to layer three (routing with above listed routing protocols) though SMARTS and NETCOOL
  • Support NVPN customers and notify them when the circuit is down in order to do intrusive testing.
  • Troubleshoot VPN, internet connectivity and firewall issue with customer.
  • Made DNS changes for customers and help them setup Zone file
  • Troubleshoot e-mail issue and educate customers on how to setup and use their e-mail client.
  • VOIP troubleshooting no dial issue, static on the line, disaster call routing, 911 check during maintenance

Confidential, Tyler, TX

System Support Engineer

Responsibilities:

  • Monitor the Network (plant monitoring) though (NETCOOL) and made sure that there are no outages or pending outages that needs to be resolvedTelephony /VOIP - porting telephone numbers, took escalated calls for complex troubleshooting, like no dial tone, soft switch problems, call Routing issues, opening disaster call routing in case of an outage, update firmware on MTA modemsMaintenance Confidential night -working with both the company Field technicians and contractors to do maintenance during maintenance window Confidential night which involve creating tickets, logging the ticket with detail information about maintenance, doing 911check for VOIP markets before taking the plant down for maintenance, verifying that plant is working after maintenance by looking Confidential the routing table, OSPF neighbors, tracert and ping.
  • Close tickets, set customer impacts and time and graph the outage for visual view. Maintenance involved Cuda, Fiber Node, set light receiver, trunk lines, Microwave and feeder line
  • Working with Level II and III engineers together with FSR though conference call (opening bridge) to solve problems like, routing protocol issue ”OSPF, EIGRP, BGP”, slow speed issue, network bandwidth issue, IP issues, DHCP problems, ACL problem and SONET problems
  • Solving complex problem between the billing software (ICOMS) and provisioning switch (SOFTSWITCH) which involve manual send transaction that are pending in fast flow
  • Report network reliability to FCC though creating and closing tickets accurately, making sure that outage/minutes is reported correctly
  • Monitoring company tower to make sure that beacon and flash bulb works for airplane pilot to visual see the tower, reporting faulty tower to FCC so they can open NOTAM and warn the pilots of faulty towers. Doing quarterly test to make sure that the towers are working and logging the information to be reported to FCC verify both backup power supply and regular power supply, open project tickets, dispatch techs and follow up to make sure that the assigned job is fixed
  • Helping the call center to identify impeding problems before they occurred so they can better prepare for spike in call volume, posting outages so agents call easily fix problems, taking escalation calls from level I to III including team lead. Maintaining excellent communication with the call center to better help our customers easily and reduce call volume so we can have excellent service level
  • Take Roll over calls from backbone which involve question about OC3, 0C12, OC48, flip flopping T1, T2, and T3, OSPF adjacency BGP problems,DS3 and SONET ONS problem
  • Dispatch single customer issue after hours for the entire company, this involves auditing the problem, opening tickets, assigning the job to field techs, doing safety check, providing necessary support for the technicians to fix the problem and closing the ticket with correct time spend to fix the problem.
  • Field service technicians- troubleshoot complex customer problems

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