SUMMARY

• Enthusiastic customer service and certified professional with 13 years of experience with specialization in Confidential technologies on complex heterogeneous IT networks.
• Advanced level experience on SCCM Administration with Installation and configuration of SCCM 2012 R2/SCCM 2016 site hierarchy. Also worked on Site Migration from SCCM 2012 R2 SP1 to SCCM 2016.
• Extensive hands on experience with Backup recovery, Performance monitoring, Internet server maintenance and Data recovery methods.
• Having good experience working with network equipment such as hubs, routers, switches, bridges, servers and related hardware.
• Proficient in maintenance, troubleshooting and upgrading of Operating systems and applications.
• Experience in using/creating Transforms (MST), Patches (MSP) and Merge Modules and MSI database tables for MSI’s.
• Experience in using App - V Sequencing and Publishing applications.
• Expertise in sequencing output file like OSD, SPRJ, SFT, ICON and publishing XML files.
• Experience on using various tools: ThinApp, USMT 4.0/5.0, and XenDesktop for migrating from any of all versions of Windows Operating Systems like Windows XP to Windows 7.
• Experience in using Windows Installer SDK development tool Orca to work with MSIs and debugging for package review/cleanup.
• Extensively used Procmon, Filemon, Regmon and InCntrl for troubleshooting
• Strong experience in PowerShell Scripting. Extensively used Perl, VBScripts, JScript’s, and Wise Scripts & Boolean Logic when necessary.
• Expertise on server virtualization and P2V using VMware ESX and Confidential Hyper-V.
• Excellent experience in documenting the activities into knowledge base.
• Experience with Coordinating with Helpdesk teams for functional escalation issues.
• Experience with Monitoring SCCM 2016 Server and client logs for any issues and Capturing the images and deploying using ImageX and customized scripts in SCCM 2016.
• Expertise in Administration and Troubleshooting of Windows 2008 R2/2012 Active Directory Services.
• Experience with Migration of On-premises SCCM 2016 Primary site server role to Azure box.
• Proficiency in Windows Installer Technology along with all versions of Windows Operating Systems like Windows 2008 R2, Windows 7 and Windows 10.
• Extensive experience in Documenting procedures and package configurations, supported installation of packages after they have been moved into production.
• Expertise in Administration and Troubleshooting of Windows 2008 R2/2012 Active Directory Services.
• Good experience on Windows 2008 R2/2012 server Hardening as per security policies and Confidential monthly patching activity for workstations and servers.
• Experience in Integrating Azure Active Directories with existing On-premises active directories
• Have created virtual machines using Azure management portal, Azure PowerShell cmdlets, Azure cross-platform command-line tools
• Solid experience in analyzing the Root Cause for SCCM 2016 system, client issues and other server/Workstation configuration issues affecting multiple endpoints.
• Excellent experience in Backing up & Restoring Windows 2008 R2/2012 Active Directories.
• Experience in Automation in place where in all new procured servers in MSIT ( Confidential Information Technology center) will come under monitoring by pushing the SCCM 2016 agents using run books in System Center Orchestrator (SCO).
• Remediating SCCM 2016 client agents using run books in System Center Orchestrator (SCO).
• Have created virtual machines using Azure management portal, Azure PowerShell cmdlets, Azure cross-platform command-line tools

TECHNICAL SKILLS

• OSD
• SPRJ
• SFT
• ICON
• Windows 2008 R2
• Windows 7 and Windows 10
• Perl
• VBScripts
• JScript’s
• Wise Scripts
• Boolean Logic

PROFESSIONAL EXPERIENCE

Confidential, Austin, Texas

Advanced Tech. Specialist

Responsibilities:

• Responsible for custom developer application integration, packaging, building and customizing configuration scripts, working with developers to determine requirements, coordination of deployment testing, maintenance of 6 development profiles with 80+ applications. Deployment of application through SCCM
• Responsible for developing and testing desktop, and laptop images for agency's enterprise, consistent with best practices.
• Responsible for Providing in-depth knowledge of technical concepts, practices and procedures related to Windows 10 operating system image development and support
• Responsible for the integration and deployment of the enterprise OS using Confidential System Center Configuration Manager (SCCM). Ability to image new PC’s and reimage existing PC’s utilizing the User State Migration Tool (USMT) to transfer/maintain user’s data.
• Responsible for the integration and deployment of the enterprise OS using Confidential System Center Configuration Manager (SCCM). Ability to image new PC’s and reimage existing PC’s utilizing the User State Migration Tool (USMT) to transfer/maintain user’s data.
• Responsible to Customize installation of complex software, create test machines, coordinate and track testing, fix bugs, schedule deployment plan, and deploy software.
• Ensure compliance with all security requirements onto the image.
• Responsible for System administration, system analysis, or system design and development
• Responsible for Windows 10 technical support experience with advanced knowledge of the Windows registry, file, and folder security, local/domain user security, and operating system trouble shooting on
• Responsible for Coordinating on Firmware/SCCM server DP upgradation to Windows Server 2016
• Responsible for Troubleshooting and resolving problems related to personal computers, networks or WANs/LANs

Confidential

Technical Specialist

Responsibilities:

• Responsible for working with Group policy objects, Active Directory roles Installations and configurations for Windows 2008 R2/2012 environments
• Automation in place where in all new procured servers in MSIT( Confidential Information Technology center) will come under monitoring by pushing the SCCM 2016/SCOM 2016 agents using the run books in System Center Orchestrator(SCO).
• Delivering Windows and System Center infrastructure solutions in a datacenter environment.
• Responsible for Configuration and maintenance of System Center Configuration Manager 2016 infrastructure
• Responsible for Configuration and Management of Servers and Workstations using SCCM 2016, SCO (System Center Orchestrator) and SCVMM.
• Software distribution and Operating System deployments for end users using SCCM 2016
• Creation and maintenance of software application packages
• Responsible for Security compliance configuration for all endpoint devices in SCCM 2016
• Customized Standard Operating System Images using MDT 2013 Update 2/SCCM 2016, Confidential Patch and Vulnerability Management for workstations and servers using SCCM 2016.
• Responsible for Configuring and maintaining security updates for servers/workstations using WSUS 6.2/SCCM 2016.
• Implemented and Managing centralized Key management Server (KMS) for volume licensing server for activating the windows and office applications.
• Responsible for Operating System image customization as per client requirement (Application customization)
• Confidential Windows Language Pack (MUI) Installation Based on Region specific
• Deploying customized applications based on Make and Model.
• Configured USMT task sequences for upgrading the windows XP systems to windows 7 and windows 8.
• Deployed windows 7 Customized image on 90 thousand nodes.
• Created and Deployed Factory base Images using Imagex and Unattended answer file.
• Responsible for providing Training to field engineer on Deployment methods.
• Creating release document and Installation Documents explaining various steps involved in building and deployment process.
• Configuring and maintaining security updates for servers/workstations using WSUS/SCCM 2016.
• Responsible for Root Cause Analysis for server/Workstation configuration issues affecting multiple endpoints.
• Responsible for extensively using PowerShell in creating Task Sequences for customized SOE (Standard Operating Environment) images.
• Effectively training competent customer service associates and continuing to provide outstanding service to customers.

Confidential

Technical Lead

Responsibilities:

• Responsible for Software distribution and Operating System deployments for end users sing SCCM
• Configuration and Management of Servers and Workstations using SCCM 2012 R2 SP1, Wintel Client Engineering
• Responsible for Implementation, Administration and Troubleshooting of Windows Server 2003/2008 R2 servers.
• Managing Shared Folders, Managing NTFS File and Folder Security within Windows 2008 R2/2012 Active Directory environment.
• Configuration and Management of Servers and Workstations using SCCM 2012 R2 SP1, Wintel Client Engineering
• Software distribution and Operating System deployments for end users using SCCM
• Responsible for Manual and Integration Testing of application packages.
• Worked extensively on Technical Documentation and Knowledge Management
• Backing up & Restoring Windows 2008 R2/2012 Active Directories.
• Documented procedures and package configurations, supported installation of packages after they have been moved into production.
• Have worked on VMWare P2V, vMotion, ESXi clustering, VMWare troubleshooting, Configuration, VMTemplates, Cloning, DRS and HA.
• Responsible for the health of enterprise monitoring tools and infrastructure such as: CA Application Performance Manager Suite, Orion SolarWinds, HP Network Node Manager, Nagios and any other monitoring solutions

Confidential

Software Engineer

Responsibilities:

• Responsible for Configuration and Management of Servers and Workstations using SCCM 2007 R2 SP1, Wintel Client Engineering
• Perform the Health Check of SCCM (System Center Configuration Manager 2007) Servers and generate SCCM (System Center Configuration Manager 2007) Inventory Report on weekly basis
• Interact with clients to resolve application related issues.
• Creating shims and fixes for applications having compatibility issues on vista.
• Group Policies, SOE Images, Confidential Patch and Vulnerability Management
• Managing Shared Folders, Managing NTFS File and Folder Security within Windows 2008 R2 Active Directory environment.
• Configuration and Management of Servers and Workstations using SCCM 2007 R2 SP1, Wintel Client Engineering
• Perform the Health Check of SCCM (System Center Configuration Manager 2007) Servers and generate SCCM (System Center Configuration Manager 2007) Inventory Report on weekly basis
• Interact with customers to resolve application related issues.
• Creating shims and fixes for applications having compatibility issues on vista.
• Group Policies, SOE Images, Confidential Patch and Vulnerability Management

Confidential

Technical Support Associate

Responsibilities:

• Troubleshooting user related issues on Windows XP, Mac OS X, Linux 8.0, Windows 2000 and Windows 2003
• Involved in providing Technical Support to US customers Confidential Confidential &T (ISP) and Troubleshooting wired and wireless internet related issues.

Confidential

LAN Administrator

Responsibilities:

• LAN Administrator/Access Management Group Analyst
• Configuring and maintaining Active Directory - DNS server, DHCP server.
• Patch Management (Windows), troubleshooting MS-Outlook and Virus issues.
• Creating and Managing Windows 2003 user accounts and profiling them using required template, application groups, shared directories across 5 different domains in different locations spread over Asia and North America.
• Setup, configured, and maintained a networked environment containing five routers and switches
• Providing second level support to help desk team and resolve problem tickets generated by Global Service Desk (GSD).