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System Administrator Resume

Bowie, MD

SKILLS:

Active Directory (AD): Group Policy, DNS, DHCP, PowerShell and LDAP

Strong knowledge in: Exchange 2010, Lync 2013 and Blackberry Exchange Server (BES)

Proficient in: Cisco routers/switches VLANs, Port Security, VPN and VOIP phones

Experience in: Proxy servers, firewalls, web applications, spam filters and Load Balancers

VMware: ESXI hosts, vCenter migrating and provisioning, SSO, View Administrator, VDI Machine Mngmt, vSphere Client thick & thin Trend Micro Deep Security Manager, System Center Configuration Manager & Shavlik Protect, Nexpose Security

EXPERIENCE:

System Administrator

Confidential, Bowie, MD

Responsibilities:

  • Driving root cause analysis utilizing patch management tools likeWSUS, SCCM, & Shavlik Protect;
  • Trend Micro Deep Security deployments, monitoring & management… vShield Endpoint, Deep Security Appliance (DSA) & AVVA VM configure/deployment/activation, VMware Tools installation/updates;
  • Provide security scanning and analysis through Nexpose Security and Shavlik Protect;
  • Find, correlate, prevent, and own complex problems from incident to resolution;
  • Implementing emergency fixes;
  • Develop and execute solutions to problems backed by thorough testing and engineering analysis;
  • Develop, gather, and leverage metrics to prevent and uncover problems in the server fleet;
  • Leverage tools and technologies to optimize systems by squeezing out every clock cycle, IOP, and bit;
  • Investigate, design, and implement best - in-industry, innovative technologies;
  • Expand the Client’s infrastructures through robust, scalable solutions;
  • Supply Active Directory administration, structure, permissions, and best practices

Sr. System Administrator

Confidential, Bowie, MD

Responsibilities:

  • Driving root cause analysis utilizing patch management tools likeWSUS, SCCM, & Shavlik Protect;
  • Trend Micro Deep Security deployments, monitoring & management vShield Endpoint, Deep Security Appliance (DSA) & AVVA VM configure/deployment/activation, VMware Tools installation/updates;
  • Provide security scanning and analysis through Nexpose Security and Shavlik Protect;
  • Find, correlate, prevent, and own complex problems from incident to resolution;
  • Implementing emergency fixes;
  • Develop and execute solutions to problems backed by thorough testing and engineering analysis;
  • Develop, gather, and leverage metrics to prevent and uncover problems in the server fleet;
  • Leverage tools and technologies to optimize systems by squeezing out every clock cycle, IOP, and bit;
  • Investigate, design, and implement best - in-industry, innovative technologies;
  • Expand the Client s infrastructures through robust, scalable solutions;
  • Supply Active Directory administration, structure, permissions, and best practices

Network Administrator

Confidential, Washington, DC

Responsibilities:

  • Managed, secured and maintained the banks critical server and networking infrastructure ;
  • Coordinated special projects: LAN/WAN expansion, network wiring plans, hardware/software purchases;
  • Administered enterprise level Exchange 2013 mail system and Active Directory infrastructure;
  • Built, configured, and maintained Server 2012(R2)/2008(R2) for Lync 2013, File and Print Servers, FTP and performed client and enterprise server backups and recovery using NAS and RAID technologies;
  • Highly skilled in Active Directory tools: DNS, DHCP, GPOs, account management;
  • Oversaw the day - to-day network monitoring operations, data access privileges, and ticket management;
  • Installed system patches via WSUS and perform vulnerability scans, STIGs for system compliance;
  • Provided expertise for Virtual environments including VMWare, Citrix/Wyse, Citrix clients and VPNs;
  • Managed VOIP communications;
  • Provided Tier II/III support to enterprise users

Office 365 Onboarding Engineer

Confidential, Redmond, WA

Responsibilities:

  • I was responsible for providing the technical aspects to O365..
  • Assisted Office 365 customers with the configuration of onboarding tools and the core Office 365 Services technologies via phone or email:
  • Exchange Online, Office 365 Enterprise, Office 365 ProPlus, OneDrive for Business, Power BI, Project for Office 365, Project Online, SharePoint Online, Skype for Business Online, Yammer Enterprise
  • Verified/Validated/Adjusted DNS records (A, CNAME, MX, Autodiscover, etc.)
  • ActiveDirectory with Azure Active Directory Connect, and Federated settings

Help Desk Analyst/O365 Admin

Confidential, Silver Spring, MD

Responsibilities:

  • Managed IT resources for multiple sites in DC, Chicago, New Hampshire and Atlanta;
  • Administered a large Active Directory Forest, domains, child domains and trusts;
  • Utilized Remote Desktop Connection, DameWare Mini Remote Control and SpiceWorks;
  • Supported communications applications: Cisco Systems VPN Client 5, Windows 7 VPN, and Lync 2013.;
  • Lead and completed migration project of Office 2013 & Office 365;
  • Migrated from Exchange 2007 to Exchange 2013 ;
  • Troubleshot operating system and hardware issues on desktops, laptops and servers with-in a Windows/Mac environment;
  • Managed virtual machines for both the servers and virtual clients;
  • Created images and migrated systems from XP & Vista to Windows 7;
  • Responsible for Kaspersky Security Center to include: Kaspersky Endpoint Security 10, deployments and software updates, Policy development and maintenance, Kaspersky Anti-virus, KSC & Computer management and monitoring;
  • Maintained incident tracking system from input through resolution in the web-based ticketing system.;
  • Provided Tier II/III support to enterprise users;
  • Managed PBX and VOIP servers through Cisco Unified Communications Manager

Network System Administrator

Confidential, Laurel, MD

Responsibilities:

  • Provided Tier II/III support to the enterprise for several contracts spanning across offices in multiple states;
  • Configured Server 2003/2008 Standard & R2, Exchange 2010, Lync 2010, Domain Controllers, DFS and PBX servers;
  • Managed Active Directory including Forest topology design, Group Policy design and Domain OU structure;
  • Installed, monitored, and maintained servers, build-out desktop and image creations, and ensure updates;
  • Configured Cisco switches/routers, VLAN, VPN, DHCP and Proxy setting;
  • Used KVM, Remote Desktop and software such as Spiceworks and TeamViewer to provide remote services;
  • Wired closets and switches by pulling cable for networking, punching down blocks, patching panels and RJ45 wall outlets

System Engineer

Confidential, Gaithersburg, MD

Responsibilities:

  • Analyzed various customer requirements and provide demonstrations and solutions to fit a client s needs;
  • Performed out - of-the-box implementation and customization to a suite of CA products such as DLP, Service Catalog and CA Service Desk, implement or transition from XP to Windows 7;
  • Conducted the integration of Service Desk with CA CMDB & Spectrum;
  • Installed and configured CA WILY Introscope Java and various agents and monitored ongoing metric changes, created custom dashboards, triaged problems, designed alerts and reports;
  • Used VPN software such as TeamViewer and Confidential & Confidential and RSA SecureID generators;
  • Created and managed virtual machines for users and for the use of staff training;
  • Provided helpdesk support to the local office staff

Senior Technical Helpdesk Support Specialist

Confidential, Washington, DC

Responsibilities:

  • Provided first and second level helpdesk service to Arlington County staff through telephone, remote assistance, and hands - on support to resolve hardware and software related issues;
  • Device re-builds, deployments, software and hardware installations, modifications, upgrades and repairs;
  • Imaged pc s and laptops through the use of Norton Ghost with XP and Windows 7;
  • Utilized CA Service Desk ticketing system to record, track and update customer issues;
  • Implemented and virtually managed Cisco VPN software on workstations

Senior Technical Helpdesk Support Specialist

Confidential, Washington, DC

Responsibilities:

  • Provided primary advanced level and technical helpdesk support to the US Patent and Trade Office customers for Enterprise Remote Access (ERA), VPN & RSA SecureID, and TCP/IP;
  • Used Remote Desktop Protocol, VMware VDM, DameWare and other tools to provide Remote Access resolution and virtual machine management;
  • Implemented virtual machines, software installations, modifications and repairs;
  • Offered Tier 3 level support and troubleshooting techniques for hardware and software related problems;
  • Recorded all incident information in detailed format via EAMS (Remedy);
  • Conducted follow-up on escalated incidents within the Service Level Agreement;
  • Troubleshot various software proprietary to the USPTO including Windows, Black Berry & PDA configurations, and support to PALM devices

Technical Operations Engineer / Helpdesk Support

Confidential, Fairfax, VA

Responsibilities:

  • Provided off-site Tier 2 helpdesk support for hardware and software issues including systems and network administration, equipment evaluations and upgrades;
  • Supplied technical support through VPN technologies like GoToMyPC to a demanding and diverse range of customers from different industries in real-time, over the phone and through remote desktop tools;
  • Worked with Tier 1 to ensure changes to documentation were adhered to and implemented in a timely fashion and also ensured the escalation process was strictly followed when triaging issues;
  • Created virtual machines and provided user access through the use of token ID generators;
  • Maintained various Norton Ghost images to image workstations at separate client sites;
  • Closed escalated trouble tickets for through a customized CRM and Clarify;
  • Used knowledge of email fundamentals as it related to the PC and Windows while supporting Microsoft software products and 3rd party vendor software applications;

Technical Helpdesk Support Analyst

Confidential, Fairfax, VA

Responsibilities:

  • Provided technical and software helpdesk support to the US House of Representatives Offices using remote desktop protocols and by providing Active Directory and Exchange administration while using Remedy;
  • Troubleshot various versions of Windows, Outlook, and Internet Browsers;
  • Supported SecureID and Cisco VPN access for remote users throughout the country

Technical Helpdesk Support Analyst

Confidential, Rockville, MD

Responsibilities:

  • Advised and developed documentation on products and systems for use by MRIS staff and customers including items related to Fax on Demand, the website and other communication methods;
  • Provided technical assistance and software support remotely using GoToMyPC and phone support;
  • Troubleshot Windows, Outlook, Internet Browsers, TCP/IP, VPN and other customized software

PC Helpdesk Team Lead

Confidential, Arlington, VA

Responsibilities:

  • Maintained The Pentagon Renovation Task Force (PenRen) Post Move database for all DOD Agencies;
  • Deployed, implemented, and configured Windows 98, NT 4.0 2000, XP;
  • Assigned login names and set up user accounts through AD;
  • Troubleshot network related problems i.e. TCP/IP, Intranet, DNS, and printers

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