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Pam / Access & Identity Management Resume

San Francisco, CA

SUMMARY

  • 15+ years IT Professional Experience.
  • IT Expertise range from my latest skills in Managing Identity & Access (IAM) or Access & Identity Management (AIM).
  • Strong hands on experience with Sailpoint IIQ managing Global Enterprise users access.
  • Strong experience with Identity IQ managing enterprise user database profiles.
  • Extensive and In - depth noledge experience in AD/ADUC managing global user profiles.
  • Strong hands on experience with CyberArk managing internal staffs account profiles to internal management tools (cisco routers, cisco Call Manager (CM) etc.
  • Strong hands on experience managing Data Advantage - Varonis, for user access rights to shared and private folders.
  • Managed all Access & Identity tools, as mentioned above as Engineer/Analyst.
  • Professional Premier IT Support for Market Data to the Financial Industries, Legal, Technology Industry’s.
  • Experience in Infrastructure Design and Implementation.
  • Managed Facilities for IT Infrastructure build(s) from initial ground zero to MDF/IDF Design builds.
  • Professional Tier 3-4 IT Support (L2-3-4 Break Fix Resolutions (Remote VPN Support)
  • Excellent understanding on all Microsoft Platforms from DOS to current Windows 10 OS.

PROFESSIONAL EXPERIENCE

Confidential - San Francisco, CA

PAM / Access & Identity Management

Responsibilities:

  • Managed Enterprise wide employee Identities and access rights.
  • Manage Application Security and grant access to over 400 + applications.
  • Managed Sailpoint IIQ on daily basis for user internal Transfers, MAC’s and securing network perimeter on Terminations…etc.
  • Released predefined scripts via Unix and Powershell for SQL and Aqua Data Studio (ADS)
  • Managed Oracle Financials for database access to users and OU’s. (OIM also non)
  • Managed CyberArk for Service Accounts and Privileged users profiles and access’s.
  • Managed Varonis on access rights to Restricted Data.
  • Managed SQL for user access to Privileged Groups.
  • Managed Sybase for access rights request to privileged database’s.
  • Experienced and Managed Exchange Server for all Global Enterprise Mailboxes, Shared Mailboxes, DL’s and access to Termed employee’s mailboxes.
  • Managed Proofpoint in relation to Exchange Server for external email access.
  • Managed Aladdin Tool’s ( Confidential ’s internal Patented Tool) for users Adds, Moves and Changes via Dashboard.
  • Experienced noledge in deploying rights access via Unix, PShell, Xterm or Putty.
  • Extensive noledge to RSA Console for external network access for remote use.
  • Past experiences also in Symantec Ghost for custom Image builds to specific Campaigns and Teams.
  • Inforced Applications Security, including network security, OS, and Intranet security.
  • Experience in Java Configuration and Administration, troubleshooting and resolving issues in conjunction with the DevOps.
  • Premier White Glove Tech Support as initial role. Promoted to PAM AIM Team.

Confidential - Las Vegas, NV

IT Infrastructure Specialist /Systems Engineer-Admin / Facilities Manager

Responsibilities:

  • Infrastructure build from ground up to Go-Live for Telus Intl’.
  • As Facility Mgr I successfully coordinated and passed building fire code according to city specs to meet Go-Live date.
  • Managed all office build-up to new facility
  • Maintained building power generator
  • Coordinated/Supervised office cubicle builds to all estimated 1000 + users
  • Managed MDF-IDF Server Room, Rack - builds (which I did myself.) - Configed New Servers ILO - RAID. Designed and Structured AD to Corporate Specs. Setup NAS as contingent BDR.
  • Managed and maintained building electricity
  • Supported Call Center for 800 agents and staffs in Telus’s first United States presence.
  • Client Campaigns for Call Agents were: Google Double Click, Directory Assistance (DA) Chase Mortgage, Magellan Device Navigations, Zynga, Telus Optik TV,

Confidential - Las Vegas, NV.

IT Infrastructure Specialist /Systems Engineer-Admin / Facilities Manager

Responsibilities:

  • On site Systems Admin and Tech Support for Bio Medical research Corporate office.
  • Support corporate client office staff for MS Exchange Server.
  • Managed Active Directory for db and user management on 2003 Windows Server.
  • Managed Sharepoint db for corporate office use.
  • Managed Veritas Backup Exec for backups, restores and policy’s.
  • Application support on MS Office Suite 03-XP.
  • Support and config remote users via vpn connectivity for remote use.
  • Remote support San Diego staffs utilizing web based GoToMyPC and MS RDC and to our Germany based remote users. Setup and support Annual and Quarterly Bio Medical events (laptop to projector needs) for client presentations to Board Members and Investors.
  • Managed Cisco VOIP CallManager Express for corporate telecomm needs.

Confidential - San Francisco, CA

Executive Support / LAN Analyst

Responsibilities:

  • Trader/Stock Market Tech Support on Real Time Market Data Specific Apps; Reuters,
  • Bloomberg.
  • Managed/Troubleshoot 500+ users into network panels, patched CAT5-6 cables for Network connectivity and managed ip scope for static workstations.
  • Managed NW Admin for Netware 6 environment for global domains.
  • IT Support on various levels, System Admin and Engineering Support, Help Desk, Executive Support to Remote Support. Technology duties include; Troubleshoot all aspects of software and hardware.
  • Install, configure, upgrade and support of proprietary software and Windows apps.
  • Install and utilize Lotus Notes email, Internet apps and network utilities.
  • Supported laptop remote users logging in LAN via analog, broadband/VPN.
  • Managed mass ghosting/re-imaging utilizing Norton Ghost for upgrades.
  • Support upgrades from MS NT to XP OS.
  • Managed software and hardware inventory for deployment and redeployment in a 500+ user environment extending to 3 city office locations.
  • Managed data backup on desktops/laptops into the network and fileservers.
  • Troubleshoot printer hardware issues in network and local desktop setups.'
  • Service Star Awards are a colleague-to-colleague recognition awards submitted to corporate staff through users/clients recognizing excellence and contributions of employees who make a difference.

Confidential

Regional IS Tech / Systems Admin

Responsibilities:

  • Provided IS Technical support and as a System Admin on a Win 95 environment.
  • Installed, supported, troubleshoot Microsoft Outlook
  • Maintained a Token Ring Topology, Server Upgrades and Troubleshoot Switches and Routers.
  • Supported Network connectivity on all Workstations to LAN and fileservers.
  • Hardware support on all technology issues from printers to servers.
  • Installed and supported remote (offsite) laptop users utilizing VPN.

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