SUMMARY:

• Systems Engineer with 12+ years of experience improving data solutions; within healthcare, international retail, manufacturing and legal fields.
• Possess a strong IT background establishing initiatives that improve business functions.
• Capable of easily adapting to new environments and utilizing existing experience to quickly acclimate to new technologies.
• Successfully resolved numerous server/computer problems and increased productivity in time sensitive situations for a 62,000+ user environment
• Effectively monitor and administer 5,000+ servers in a mixed physical/virtual and Windows/Unix environment.
• Expertise in upgrading and updating all hardware and software in enterprise production environments.
• Completed projects under budget and under time while providing comprehensive project reports.

TECHNICAL PROFICIENCIES:

Systems: Windows 95/98/2000/XP/7/8/10 Server2003/2008 R2/2012 R2, VMware ESX (i) 3.5/4.1/5.1/5.5/6.0 , Macintosh OSX/Server/9, RHEL 5.7

Software: IBM Tivoli Storage Manager/BigFix, Symantec Backup Exec 2010/2015/Endpoint Protection/Ghost, STORIX, Active Directory/DNS/DHCP, CA Service Desk, PowerShell, McKesson Healthcare Solutions, Microsoft Office 2003/2007/2010/2013 , TreeSize

WORK HISTORY:

Confidential, Melville, NY

Systems Engineer

Responsibilities:

• Support 5,000+ Microsoft Windows servers (2003/2008R2/2012R2) that are 87% virtualized within 6 data centers and, comprised of both virtual (ESX4.1 - ESXi6.0)and physical (Dell/IBM/HP), using various tools.
• Regularly use CA Service Desk, PowerShell and BigFix to execute day-to-day support activities, monitor Tivoli Storage Manager backups and respond to monitoring alerts ensuring compliance, SLAs, project deliverables, and customer commitments are being met.
• Upgrading 5 ESXi hosts in a cluster from 5.1-to-5.5, reconfiguring the networking, HA and DRS policies, along with daily performance checks and routine maintenance.

Systems Administrator

Confidential

Responsibilities:

• Responsible for all server/data center related functions; design, build, support, storage, virtualization, backup and monitoring the HVAC and APC Symmetra UPS systems.
• Responsible for 350+ servers (Windows Server 2003/2008R2/2012R2, RHEL 5.7) within 4 data centers, comprised of both physical (Dell/IBM) and virtual (ESX3 - ESXi5.1).
• Managed the McKesson Clinicals EMR ESXi environment across 8 hosts and 150 virtual servers, along with 6 additional hosts running multiple other clinical and infrastructure applications.
• In charge of staging servers for production use, upgrading and updating the hardware and software, applying security patches, day-to-day support, decommissioning of servers, and allocating and managing all SAN (Dell iSCSI, EMC Fibre) storage space.
• Manage the backup and disaster recovery process of all critical hospital-wide servers, involving backup to disk and duplication to LTO tape for offsite storage (Iron Mountain), using Symantec Backup Exec and Storix.

Systems Network Technician

Confidential

Responsibilities:

• Support users in many different job functions with over 150 different software applications.
• Install, troubleshoot and provide preventative maintenance for computers and laptops (Dell), network printers (Xerox, HP), fax (Brother) and copy machines (Xerox).
• Support Project Managers, DBAs, programmers and application specialists with appropriate installation, in-service and maintenance on new equipment and software.

Network Administrator, Desktop Support

Responsibilities:

• Assist in maintaining network and telephony components, coordinate with vendors during outages and ensure backups are ready for such an outage.
• Research and resolve server, workstations and laptop problems
• Making sure users are able to access data to conduct work, print documents, and have the most up-to-date software while keeping their machines clean of viruses and malware.
• Rapidly diagnose co-workers’ challenges and provide telephone or desktop support.
• Utilizing and increasing the functionality of a large Filemaker Pro10 database.

Confidential, Farmingdale, NY

Tech Support Analyst

Responsibilities:

• Troubleshoot, repair, install, and maintain PC and Macintosh hardware and software, facilitating desktop and notebook PCs as well as servers
• Using Symantec Ghost and other cloning programs to create multiple solutions for rapidly reloading operating systems and application programs, while reconditioning, repairing, and re-imaging systems as they are traded in and to create spares as needed.
• Correct basic networking and printing problems, ensure security practices are upheld and investigating and eradicating virus’ and malware vulnerabilities.
• Ensure operating system and application software library are kept up to date and utilizing Altiris to report the number of software packages installed on the network and pushing new software packages to users.
• Rapidly diagnose co-workers’ challenges and provide telephone or desktop support.
• Proficiently using help desk trouble ticket system (Customer1), updating procedure manuals, and keeping the print servers up to date with functioning drivers producing production-quality printing (RIP server).

Confidential, Riverhead, NY

Desktop Support, Network Administrator, Database Developer

Responsibilities:

• Responsible for all aspects of IT ranging from, networking problems, e-mail, user account maintenance, data backup, troubleshooting all OS problems, software packages and a wide range of handheld devices.
• Installed new software/hardware on Windows 2000/XP and Macintosh OSX 10.3- 10.5.x, performed updates/upgrades and configured new Macintosh systems for users
• Provided training for new software packages (OSX 10.4-10.5, Filemaker Pro, Office, and Acrobat), Palm’s, Blackberry’s, iPhone’s, and other peripherals (document scanners, printers, and digital dictation).
• Troubleshoot computer and server issues, kept logs of errors and fixes to further assist in creating a troubleshooting procedure manual, as well as ensured all Macintosh systems backed up over the network using EMC Retrospect.