OBJECTIVE

Obtain a full time position as a Systems/Storage Analyst Team Lead or Supervisor, building on my current skills, while obtaining new skills.

EXECUTIVE SUMMARY

Worked within the IT industry for 26 years. Working with Tivoli Storage Manager the last 12 years

EXPERIENCE

Confidential

• Employed as a Systems Engineer for to develop solutions based on both Tivoli Storage Manager and Tivoli Productivity Center.
• Instrumental in the research and development of a new TSM monitoring and management service offering. This service to be sold by the sales representatives to existing TSM customer to either manage or monitor their TSM environment. Responsibilities included assisting with the development of business plan, pricing structure, and marketing material. Also responsible for testing and implementing of the selected software. Currently responsible for implementation of new customer contracts, upgrades to the monitoring agents. Also responsible for the management of several customers TSM environments, with a total of 9 TSM servers running on various operating systems, with approximately 1000 servers being backed up.
• Also required to perform post sale installations which included but not limited to the following tasks:

Tivoli Storage Manager

• Development of project plan
• Install, configure and tune Tivoli Storage Manager TSM
• Configure TSM disk storage pools for client backups.
• Perform customer seminar to obtain backup requirements for customer's data.
• Configure TSM policy Domains to match customer worksheets.
• Install and configure TSM Disaster Recovery Module.
• Install and configure HSM for Windows
• Install TSM scheduler service.
• Install TSM Client software, such as Backup/Archive clients, TSM for Databases, TSM for Mail, Lan-Free Setup
• Configure and test TSM client schedules.
• Provide TSM skills transfer.
• Documentation of system configuration
• Tivoli Productivity Center
• Development of project plan
• Installation and Configuration of TPC and supported Components
• Implementation of Data Agents
• Implementation of required CIMOM agents for supported hardware
• Setup of monitoring jobs for Disk, Fabric and Data Agents
• Setup of batch reporting jobs
• Documentation of system configuration
• Also perform pre-sales of all IBM open systems storage solutions, including, but not limited to the following:
• Working with customers in our BPIC Business Partner Innovation Center for DR exercises and assisting in writing of their DR Plans.
• Other TSM responsibilities include downloading and testing all new versions and maintenance patches.
• Instrumental in the research and development of a new TSM monitoring and management service offering. This service to be sold by the sales representatives to existing TSM customer to either manage or monitor their TSM environment. Responsibilities included but not limited to the research and recommendation of monitoring software, assist with development of business plan, pricing structure, and marketing material. Also responsible for testing and implementing of the selected software.
• Developed a TSM Healthcheck service to be sold by the sales staff. The health check data was pulled from the TSM database, and imported into a document that was presented to the customer. The document contained two main sections, the first being the Observations and Recommends for the customers TSM server, and the second was a complete documentation of the TSM environment.
• DS3000, DS4000, DS5000 and DS8000 family of storage servers
• ProTectier
• All tape systems, such as TS3310, TS3500
• TotalStorage Productivity Center
• Tivoli Storage Manager
• Presale activates include, system configurations for pricing and feature codes, presentations of solutions, pre and post sale solution reviews as required by IBM. Also assisting sales staff in writing of proposals, and responding to any RFPs that are issued.
• Perform post sale activities, such as solution implementation, project management, skills transfer to customer and documentation of installation and configuration.
• Other responsibilities include the installation and configuration of Storage hardware when necessary. Storage hardware includes tape libraries, SVC, and the IBM DS line of products.

Confidential

• Employed as a short-term contract consultant for the installation of Tivoli Storage Manager on Windows 2000 server. This one-week project included the following:
• Install, configure and tune TSM on Windows 2000 server.
• Install LTO Tape devices and LTO Library, and attach to TSM/W2K server.
• Configure TSM disk storage pools for client backups.
• Perform customer seminar to obtain backup requirements for customer's data.
• Configure TSM policy Domains to match customer worksheets.
• Install and configure TSM Disaster Recovery Module.
• Install TSM SQL client on 1 W2K box, 1 TDP/Mail box, and up to 10 Backup/Archive Clients.
• Install TSM scheduler service.
• Configure and test TSM client schedules.
• Provide TSM skills transfer for up to two employees.
• Documentation of system configuration

Confidential

• Responsibilities included the day-to-day administration of disk and tape, the administration of Tivoli Storage Manager on OS/390, and Unix. This included recommending, testing and implementation of all new TSM Server and Backup/Archive client versions, as well as testing and implementing PTFs that are available for Tivoli Storage Manager for OS/390. Recommended and developed changes to the Disaster Recovery Process to increase efficiency. Recommend and developed usage reports using SQL scripts for monitoring TSM usage.
• Worked with the Unix administrators to upgrade TSM on AIX from v4.1.3 to v 5.1. This included the Server and client software.
• On project team working with IBM to install, and configure TSM utilizing 3 Windows 2000 servers. This included install of server and client software. This also included installation and configuration 1 IBM FastT, 1 IBM 3584 LTO Library, and 3 IBM 2109 F16 switches.
• Other responsibilities included the installation of any new storage hardware, and coordination of microcode upgrades to current hardware. This includes IBM ESS 2105 devices, IBM FastT and IBM 3494, and 3584 tape subsystems. Also responsible for the configuration of the ESS for OS/390, and Open Systems, using the Storwatch Specialist. Included in the installation responsibilities are determining the placement of the new hardware, insuring all ESCON, FICON, and power cables are in place, configuration, and documentation of all connections. Setup and upgraded the Storage Area Network including using IBM 2109 switches, attached to RS/6000 systems, running AIX 4.3 operating systems, and IBM ESS 2105 DASD and a second fabric containing 1 RS/6000 TSM server, and an IBM 3494 tape library. This also included recommendation of hardware, installation, and configuration.
• On project team to split Peer-to-Peer VTS libraries away from the native libraries. This includes placement, cabling, power, and migration to a new Peer-to-Peer VTS.

Confidential

• Responsibilities included, but were not limited to, DASD and tape storage administration, setting up new applications and upgrading current applications in LIB/CCF change control , and responsible for all System Support Production jobs, which included SMF dumps, disk to tape migration, change control processes, system backups, and all system CLISTS that are used for system automation. Responsible for the daily recovery of our Disaster Recovery site. This included ensuring the backup tapes arrived on time, the monitoring of production jobs that performed the restores, resolving abends if necessary, and when complete, notifying the systems programmers that all systems were active.
• Instrumental in the implementation of System Managed Storage DFHSms . This included documenting and training of all systems support personnel. Recommended and developed storage tracking reports for Tape and DASD.
• Responsible for all data migrations from one disk generation or vendor to another. For example moving data from 3380 devices to 3390 devices.
• Recommended and implemented a new disk to tape migration pattern, which included a 2 level migration. This decreased the number of dataset recall from tape.

Confidential

• Responsibilities included reviewing, approving and processing program and JCL changes in the MVS/ESA environment.
• Identifying abends and resolving the abend or communicating the abend to the responsible programmer, and follow-up of each abend.
• Releasing and monitoring of all production cycles and on-line systems.
• Determining any system problems and resolving or communicating the problem to the systems support group.

Confidential

• Responsibilities included the administration of daily activities, initiating policy changes requested by policyholders, residential cost estimating on new and existing policies, rating personal lines for quotes.
• Responsible for the purchase of all personal computer hardware and software, installation, training of all personnel and daily maintenance of the files.

Confidential

• Responsibilities included releasing and monitoring of all production cycles on the MVS system.
• In charge of all restarts and their JCL setups.
• Performing IPLs to the system requested, and emergency , communicating all abends to the responsible systems engineer and follow-up for each abend.
• Communication and resolving on-line split differences to the on-line team.
• Responsibilities also included writing of the shift summary, abend logs and assuming all responsibilities of the shift supervisor during his or her absence.