We provide IT Staff Augmentation Services!

Network Administor Resume

Plano, TX

SUMMARY

  • I am an IT specialist with 9 + years of experience in Information Technology and Customer Service. As well as 4 + years of Office Management and Administration experience.
  • Organized, detail oriented and conscientious self - starter that proactively sets aggressive goals to exceed expectations.
  • I am a strategic thinker with the ability to prioritize effectively and multi-task in a fast paced environment to get the job done.

TECHNICAL SKILLS

PROGRAMMING LANGUAGES: C, C++, Java, Java script, Ruby, Jboss, Perl, VXML, XML

OPERATING SYSTEMS: Smartsheets, MobileSoultions, Mobile Iron, Cisco Meraki, Cisco Unity, Service Desk Plus, Microsoft SQL Server, Microsoft Access, Word, Excel, PowerPoint, Visio, Product, Quik Books, People Soft, Oracle, Publisher, and Outlook, Microsoft Windows® XP, Microsoft Vista, Microsoft; Windows 7, Windows 8, and Windows 10, SAP,SalesForce, Lotus, Workday, MS CAP, Product Studio, active directory administration tools VPN connectivity, Citrix, Tsys, Mreports, dealt with a CRM, Retail Cloud and Kounta, CRM, Merrick Bank

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Network Administor

Responsibilities:

  • Provide helpdesk support to ensure resolution to end-user issues and complaints
  • Maintain strong focus on customer satisfaction
  • Act as a point of contact for the help desk phone line
  • Resolve questions or dispatch calls for later resolution
  • Research answers to questions
  • Provide status to customers
  • Maintain call records and prepare reports
  • Install & maintain PCs, servers, switches, and other equipment
  • Perform system backups and data recovery
  • Install, configure, troubleshoot, optimize, monitor, and maintain network equipment in HQ and multiple subsidiaries
  • Create and maintain network documentation and network diagrams
  • Plan, manage, document, and perform installations and upgrades on network hardware
  • Work with information security group to ensure vulnerabilities are addressed in a timely fashion
  • Work with other technical staff to conceive, design, implement, and document new environments as directed by management
  • Interface with corporate technical staff on complex configurations
  • Maintain and operate the IT Infrastructure (LAN/WAN)
  • Engage in day-to-day network operations, troubleshooting, and all levels of support including DNS, WINS, DHCP, VPN, Remote Access, VLAN and Routing.
  • Manage infrastructure maintenance schedules and routines.
  • Configure, monitor and troubleshoot
  • Disaster recovery, backup and recovery of exchange
  • Veeam/Backup Exec
  • Voicemail and call flow programming
  • SAN storage connectivity and configuration/ NetApp San storage
  • Manage related policy planning and implementation.
  • Responsible for network security, storage management, building security and access control.
  • Coordinate data archiving; tape rotation for monthly backups.
  • Serve as VM Ware Administrator, Exchange Server Administrator, Active Directory Administrator and IP Office Phone Systems Administrator.
  • Create FTP directories.
  • Create and maintain technical documentation of all corporate IT systems.
  • Provide support for network environment, including routers, switches, access points and web/spam filtering.
  • Other IT services as needed.

Confidential,TX

Network Administor

Responsibilities:

  • Coordinate and communicate daily activities for the team.
  • Interact with personnel at the property level to reach an agreement on the update schedule.
  • Resolve scheduling conflicts to the satisfaction of the customer while maintaining the integrity of the overall project schedule.
  • Coordinating with other departments to verify the prerequisites for this project are complete and escalate to the appropriate department when a discrepancy is discovered.
  • Maintain a detailed project schedule.
  • Communicate effectivelywith various levels of the organization - operations management, corporate departments, executives and general managers.
  • Maintain tracking of the project.
  • Create and distribute daily, weekly and monthly status reports.
  • Interact with customers to resolve issues remotely as required.
  • Perform tasks in accordance with established department procedures and SLA’s.
  • Assist other department team members as needed.
  • Take input from other team members and appropriately and accurately apply comments and feedback.
  • Take an active role in the successful completion of the project.
  • Deploy and maintain Mobile Device Management systems
  • Generate documentation in the form of configuration guides and training manuals
  • Must have a strong knowledge of MDM systems including Cisco Meraki
  • Strong knowledge and experience testing, configuring, and implementing various mobile solutions into existing Mobile Device Management environment
  • Support large scale mobile software/configuration updates across all environments
  • In depth knowledge of variousmobile technologies and operating systems (i.e. Android & IOS)
  • Monitor/diagnose/resolve support ticket escalations from End-Users or Help Desk support tickets - device hardware/software/connectivity

Confidential, Richardson, TX

Technical Business Analyst

Responsibilities:

  • Perform research and interviews to determine IT business requirements and then translate such into specifications for technical projects
  • Assist in business Change Management activities
  • Help the project meet schedule, business and budget objectives
  • Used V-Lookup within excel to copy info from one spreadsheet to another
  • Used SQL to run queries
  • Provide leadership assistant to several other analysts in planning, analysis and execution of plans
  • Focus on the people side of change in the area of systems and technology, processes, job roles and skills, as well as organizational structures
  • Increase employee engagement, and in the same vein empower senior management as change sponsors
  • Work to drive ultimate utilization, faster adoption and higher proficiency on change impacted on personnel in the organization in order for business results to be achieved
  • Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs

Confidential, Plano, TX

Technical Business Analyst

Responsibilities:

  • Primary responsibilities include interacting with customers on a daily basis
  • Setup claims, rentals, appointments for adjusters, and tows for customers
  • Go over various coverages
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities

Confidential, Addison, TX

Operations Manager

Responsibilities:

  • Review, examine and underwrite documents to ensure, business value and compliance with company and bank standards.
  • Determine and document loan conditions and communicate requirements and/or decisions.
  • Review detailed financial analysis utilizing tax returns and financial statements.
  • Independently conduct full and comprehensive evaluations of a variety of complex, high-risk applications.
  • Dealt with customer technical support issues
  • Risk Management
  • Uploading inventory
  • Assembly of our Point of sale solution
  • Managed 6+ people
  • Answering phones, take messages, fax invoices, make copies, Type: letters, reports, briefings, create labels, handling all incoming and outgoing mail,, making signs/brochures, filing, order supplies, run errands such as supply pick ups
  • Appointment Scheduling, greet customers and assist in various customer visits for customer quality concerns and improvements
  • Work and fulfil all supply needs of each technician
  • Maintain customer database, various document implements, and keep up with chemical inventory
  • Handle petty cash, and other invoice reconciliations

Hire Now