SUMMARY

• I am an IT specialist with 9 + years of experience in Information Technology and Customer Service. As well as 4 + years of Office Management and Administration experience.
• Organized, detail oriented and conscientious self - starter that proactively sets aggressive goals to exceed expectations.
• I am a strategic thinker with the ability to prioritize effectively and multi-task in a fast paced environment to get the job done.

TECHNICAL SKILLS

PROGRAMMING LANGUAGES: C, C++, Java, Java script, Ruby, Jboss, Perl, VXML, XML

OPERATING SYSTEMS: Smartsheets, MobileSoultions, Mobile Iron, Cisco Meraki, Cisco Unity, Service Desk Plus, Microsoft SQL Server, Microsoft Access, Word, Excel, PowerPoint, Visio, Product, Quik Books, People Soft, Oracle, Publisher, and Outlook, Microsoft Windows® XP, Microsoft Vista, Microsoft; Windows 7, Windows 8, and Windows 10, SAP,SalesForce, Lotus, Workday, MS CAP, Product Studio, active directory administration tools VPN connectivity, Citrix, Tsys, Mreports, dealt with a CRM, Retail Cloud and Kounta, CRM, Merrick Bank

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Network Administor

Responsibilities:

• Provide helpdesk support to ensure resolution to end-user issues and complaints
• Maintain strong focus on customer satisfaction
• Act as a point of contact for the help desk phone line
• Resolve questions or dispatch calls for later resolution
• Research answers to questions
• Provide status to customers
• Maintain call records and prepare reports
• Install & maintain PCs, servers, switches, and other equipment
• Perform system backups and data recovery
• Install, configure, troubleshoot, optimize, monitor, and maintain network equipment in HQ and multiple subsidiaries
• Create and maintain network documentation and network diagrams
• Plan, manage, document, and perform installations and upgrades on network hardware
• Work with information security group to ensure vulnerabilities are addressed in a timely fashion
• Work with other technical staff to conceive, design, implement, and document new environments as directed by management
• Interface with corporate technical staff on complex configurations
• Maintain and operate the IT Infrastructure (LAN/WAN)
• Engage in day-to-day network operations, troubleshooting, and all levels of support including DNS, WINS, DHCP, VPN, Remote Access, VLAN and Routing.
• Manage infrastructure maintenance schedules and routines.
• Configure, monitor and troubleshoot
• Disaster recovery, backup and recovery of exchange
• Veeam/Backup Exec
• Voicemail and call flow programming
• SAN storage connectivity and configuration/ NetApp San storage
• Manage related policy planning and implementation.
• Responsible for network security, storage management, building security and access control.
• Coordinate data archiving; tape rotation for monthly backups.
• Serve as VM Ware Administrator, Exchange Server Administrator, Active Directory Administrator and IP Office Phone Systems Administrator.
• Create FTP directories.
• Create and maintain technical documentation of all corporate IT systems.
• Provide support for network environment, including routers, switches, access points and web/spam filtering.
• Other IT services as needed.

Confidential,TX

Responsibilities:

• Coordinate and communicate daily activities for the team.
• Interact with personnel at the property level to reach an agreement on the update schedule.
• Resolve scheduling conflicts to the satisfaction of the customer while maintaining the integrity of the overall project schedule.
• Coordinating with other departments to verify the prerequisites for this project are complete and escalate to the appropriate department when a discrepancy is discovered.
• Maintain a detailed project schedule.
• Communicate effectivelywith various levels of the organization - operations management, corporate departments, executives and general managers.
• Maintain tracking of the project.
• Create and distribute daily, weekly and monthly status reports.
• Interact with customers to resolve issues remotely as required.
• Perform tasks in accordance with established department procedures and SLA’s.
• Assist other department team members as needed.
• Take input from other team members and appropriately and accurately apply comments and feedback.
• Take an active role in the successful completion of the project.
• Deploy and maintain Mobile Device Management systems
• Generate documentation in the form of configuration guides and training manuals
• Must have a strong knowledge of MDM systems including Cisco Meraki
• Strong knowledge and experience testing, configuring, and implementing various mobile solutions into existing Mobile Device Management environment
• Support large scale mobile software/configuration updates across all environments
• In depth knowledge of variousmobile technologies and operating systems (i.e. Android & IOS)
• Monitor/diagnose/resolve support ticket escalations from End-Users or Help Desk support tickets - device hardware/software/connectivity

Confidential, Richardson, TX

Technical Business Analyst

Responsibilities:

• Perform research and interviews to determine IT business requirements and then translate such into specifications for technical projects
• Assist in business Change Management activities
• Help the project meet schedule, business and budget objectives
• Used V-Lookup within excel to copy info from one spreadsheet to another
• Used SQL to run queries
• Provide leadership assistant to several other analysts in planning, analysis and execution of plans
• Focus on the people side of change in the area of systems and technology, processes, job roles and skills, as well as organizational structures
• Increase employee engagement, and in the same vein empower senior management as change sponsors
• Work to drive ultimate utilization, faster adoption and higher proficiency on change impacted on personnel in the organization in order for business results to be achieved
• Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs

Confidential, Plano, TX

Responsibilities:

• Primary responsibilities include interacting with customers on a daily basis
• Setup claims, rentals, appointments for adjusters, and tows for customers
• Go over various coverages
• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

Confidential, Addison, TX

Operations Manager

Responsibilities:

• Review, examine and underwrite documents to ensure, business value and compliance with company and bank standards.
• Determine and document loan conditions and communicate requirements and/or decisions.
• Review detailed financial analysis utilizing tax returns and financial statements.
• Independently conduct full and comprehensive evaluations of a variety of complex, high-risk applications.
• Dealt with customer technical support issues
• Risk Management
• Uploading inventory
• Assembly of our Point of sale solution
• Managed 6+ people
• Answering phones, take messages, fax invoices, make copies, Type: letters, reports, briefings, create labels, handling all incoming and outgoing mail,, making signs/brochures, filing, order supplies, run errands such as supply pick ups
• Appointment Scheduling, greet customers and assist in various customer visits for customer quality concerns and improvements
• Work and fulfil all supply needs of each technician
• Maintain customer database, various document implements, and keep up with chemical inventory
• Handle petty cash, and other invoice reconciliations