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Application/production Support Analyst Resume

SUMMARY

  • 25 years of experience in Technology & Financial applications as Software Developer, Application Support Analyst & Middleware Support - I worked extensively on Designing, Programming, and Implementation of solutions for extremely Demanding Clients.
  • Most of my development experience is on C/C++/JAVA (Unix & Windows 95/98/NT platforms) and with Oracle/Informix databases, and Tuxedo (8.1), Weblogic (8.1) Middleware Support solutions.
  • Have good technical and business understanding on the Functional, Business and Trade flow systems.

TECHNICAL SKILLS

Hardware: Linux (x86), IBM-AIX, SUN-Sparc Terminals & WorkStations.

WorkStation: LAN/WAN Network, Windows 2000.

Operating System: UNIX OS (Linux/AIX/HPUX / Solaris 2.6,2.7,2.8), WINDOWS XP/Vista/7.0

Middleware Sols: Tuxedo 8.1, Weblogic 8.1, Websphere 6.1

ETL Workflows: ETL Informatica 8.6 / 9.1 - PC Tools ( Designer, Monitor, Manager, Repository )

UNIX Scripting: Korn shell, Bourne & Bash shells

PERL Scripting: Perl 5, version 10+

Languages: C/C++, JAVA, PL-SQL, XML, HTML.

Database/RDBMS: Oracle (11g), Informix, Microsoft SQL Server Studio

GUI Dev Tools: Power Builder (4.0/5.0), Visual Basic (3.0), Oracle Developer-2000.

CR Tracking tools: JIRA, Mingle, Web Clarify, Advanced Realtime Test Tracking System(ARTTS).

Source Control: SVN, SABLIME, SCCS version control systems

Design/Debug tools: Rational Rose, WebLogic Platform, and UNIX Debugger.

Deployment tools: Buildforge 8.1, Opsware 8.1

Job Scheduler: Autosys Jobs (Define JILs & Deploy jobs) - Workload Control Center (WCC)

Cache Management: Terracotta DEV Console, Quartz Jobs setup and scheduler

PROFESSIONAL EXPERIENCE

Confidential

Application/Production Support Analyst

Responsibilities:

  • Working on ARCTIC (T+1) Trades, Enrichments and Positions data feeds to Real-Time repository via Batch executions from Upstream apps.
  • Deliver enriched trade/position details to Downstream functions (Risk, Margin, Credit, Complaince, Treasury)
  • Monitor trade flows from upstream feeds, using ITRS Geneos/LOG search and SQL query tools.
  • ARCTIC receives pricing, indicative and counterparty data from upstream systems through real-time and end-of-day feeds from AMRS/EMEA/APAC regional Trading systems.
  • Analyse trade data for metrics like ( Mark-To-Market swings, notional swings, expired/missing trades )
  • Support approved/signed-off PROD deployments using scripts and GUIs built in-house Confidential

Confidential

Application/Production Support Analyst

Responsibilities:

  • Worked on Ultra-Low-Latency (ULL) DB Quantum in-house built framework to run High-Frequency Algos
  • PostTrade application process monitoring and user-query resolutions on L1/L2-production support role
  • Implemented firewall settings and network sniffers to track data quality and packet-losses for supported apps
  • Worked on Rates/Treasury on-the-run & off-the-run securities ( Treasury Bills, Notes, Bonds, etc)
  • I am responsible for setup and configuration deployments for Rates instances ( Espeed, CME, options/futures)
  • Monitor trade executions STP flows from upstream feeds, using Geneos/LOG search tools
  • Track and ensure processing of STP trade flows from external systems ( Tradeweb, EBS, BrokerTech, E-Speed)
  • Support approved/signed-off PROD deployments using web tools: TeamCity & UDeploy
  • Unix scripts implemented and deployed for house-keeping maintenance tasks. eg. Disk-Space, copy backup to NAS folders
  • Setup access entitlements for business and internal users authorized per their roles & access requirements

Confidential

Application/Production Support Analyst

Responsibilities:

  • Worked on Fixed Income & Cash (FIC) applications on L2-support role for core technology teams.
  • Monitoring trades on the Electronic Commerce Networks ( Tradeweb, BrokerTech, E-Speed, ION, etc )
  • Tracking and ensure processing of STP trade flows between Bloomberg & Global Trade Capture systems.
  • Conduct release deployments for FIC applications on Windows and UNIX servers.
  • Automation Scripts built and deployed to handle routine maintenance tasks for the FIC applications.
  • Facilitate & setup access entitlements for users to login to FIC - User Interfaces & Sales/Trade books.

Confidential

Application Support Specialist

Responsibilities:

  • Supported Collateral Central application platform handling Securities & Cash Trading Transactions to satisfy collateral requirements for our clients. Monitor status of trades on UI modules.
  • Liaised with our Technology & Business teams on PROD support issues and facilitate resolutions for BAU trades support - Coordinate deployment of code to PROD environment.
  • On boarded and support our clients through Global Collateral Engine (GCE) application portal.
  • Developed and built replication setup in lower environments (QA/UAT) to assist on Root Cause Analysis of the PROD issues.
  • Built and deployed Unix scripts and autosys jobs to automate Critical processes to complete within pre-defined SLA with our business partners.
  • Autosys jobs deployed for application recycles and application LOG purging & maintenance for the application servers to be monitored and to sustain Disk Usage well under 60% usage threshold.
  • Built response Team to pursue software rectification and enhancements, as per the requests and incidents rose by customers and to rollout fixed patches to those customers.
  • This role involved interaction with our global partners in Business, Operations and Technology teams to provide them quick response and resolutions, Confidential the earliest possible.

Confidential

Application Support Analyst

Responsibilities:

  • Work with Trade Reconciliations and Exceptions Management software(TLM/STP).
  • Primary role is to configure, support and resolve issues reported by Customers.
  • Developed and built replication environments (Windows/Unix) to assist Critical Response Team to pursue software rectification and enhancements, as per the requests and incidents raised by customers and to rollout fixed patches to those customers.
  • This role involves interaction with our global teams and customers to provide them 24x7 hotline support for End-to-End resolution.

Confidential

Application Middleware Production Support

Responsibilities:

  • Primary responsibility was to support batch job executions for Wealth Management Reporting (WMR) system running through AUTOSYS jobs.
  • On daily basis, conduct Ready For Business (RFB) checks for Performance Reporting component.
  • Developed runbooks and documentation for conducting business operations and to support requests for Lehman custom blended Benchmark updates and Historic Data conversion for Client reviewing and reporting.
  • These applications are developed on combination of Legacy and Web based platforms.
  • Legacy applications are built and deployed with C++/HPUX code.
  • Web components are built on Java/Windows NT/Weblogic software and deployed by BuildForge / Opsware tools. Backend is configured on Informix Database Server.
  • Wrote Korn Shell and SQL scripts to facilitate and support batch job executions, and reporting.

Confidential

Application Middleware Production Support

Responsibilities:

  • Supported and managed Foreign Exchange Trading applications, viz. Continuous Linked Settlement (CLS) and Domestic Linked Settlement (DLS) applications.
  • Responsible for managing and supporting trading desks and operations groups in Europe and Asia for CLS application tasks. And for Americas (North America/South America) regions on DLS trade executions.
  • Managed Tier-1 Support team and worked with Global Banking Operations teams to resolve trade and settlement issues. These applications were built and deployed with C++/UNIX (Solaris) code base; Backend is Oracle DB Server and TUXEDO Middleware Queue/Messaging transaction services.

Confidential

Application Middleware Production Support

Responsibilities:

  • Worked for the Bank as TUXEDO Middleware Administrator and Application Support Engineer for Production/QA environments.
  • Role on day-to-day basis involves monitoring MIDDLEWARE services, Building, Administering and Fine Tuning TUXEDO configuration files for specific release assignments, and finally resolve outage issues.
  • Also write tools and scripts in UNIX and PL/SQL to provide quick monitoring and support for the deployed applications.
  • Provided oncall support from 2nd level perspective.

Confidential

Quality Assurance Engineer

Responsibilities:

  • Worked on WebLogic 7.0 features test design and development.
  • In this release, wrote design spec and developed tests and test-harnesses required by WLS subsystem known as WebLosgic-Tuxedo-Connector (WTC) and used them extensively to test WLS-TUX domain functionality.
  • Define and deploy WLS-EJB(s) to define local and remote services offered by WebLogic and Tuxedo domains/app-servers, defined and controlled by WTC control logistics.
  • For WLS (6.0/6.1) releases, wrote client/server classes and test methods for Java Messaging Service (JMS) features, namely RedeliveryDelay and RedeliveryLimit.
  • Also developed and enhanced FIORANO test-suite to study/analyze BEA-WLS-JMS behavior for message delivery mechanisms: Publisher/Subscriber model, and Point-to-Point model.
  • Implemented FIORANO test classes in C++, eg. FioranoTest and MessageHandler classes. FioranoTest has 2 static methods, testLoader and testEvaluator. MessageHandler classes are designed for handling Asynchronous transactions, with onMessage static method.
  • BEA WebLogic Server is configured through an XML static file (config.xml) and administered via GUI Console.
  • Used XML scripting to configure and boot WLS and application servers. Also worked with TUXEDO (7.1) feature: TOPEND Domain Gateway (TEDG). I did define configurations for Tuxedo and Topend domains, and developed scripts to test functionality and domain-interoperability.

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