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Fiber Optic/cat5, Cat6 Cable Technician/ It Technician Resume

Derwood, MD

SUMMARY:

  • TEMPHas 10+ years of experience as an IT Technician
  • TEMPHas proficient noledge and experience in PC hardware and software troubleshooting, installation and upgradation
  • TEMPHas also experience as a Fiber Optics Technician
  • Excellent customer service skills to properly interface wif end - user customers
  • Is A+ Certified IT professional
  • Is a HP Certified - Completed commercial desktops, workstations, and laptop online certification
  • Can able to lift 50+lbs
  • Ability to work independently and be a strong team player as needed
  • Ability to work in adverse repair/installation environments and diffuse stressful situations

PROFESSIONAL EXPERIENCE

Fiber Optic/Cat5, Cat6 Cable Technician/ IT Technician

Confidential, Derwood, MD

Responsibilities:

  • Desktop configurations for newly installed computers
  • Provide PC hardware identification and troubleshooting
  • Install and manage networks
  • Perform maintenance and installation of Hardware and software systems, cables, server
  • HD imaging and re-imaging
  • Connected workstations to DOD domain
  • Tested and repaired cat5 and cat6 cables, and tested the fiber optic cable
  • Took inventory of all installed desktop computers and peripherals
  • Inventoried and documented all Ethernet and fiber connections from telecom closets to workstations

Field Service Technician

Confidential

Responsibilities:

  • Conscientious about safety
  • Good driving record and driving habits
  • Mechanically inclined and has the ability to troubleshoot IT hardware to sub-assembly level
  • Excellent customer service skills to properly interface wif end-user customers
  • Provide PC hardware identification and troubleshooting
  • Install and manage networks
  • Perform maintenance and installation of Hardware and software systems, cables, server
  • Good verbal and written communication skills
  • Documentation skills providing accurate notation, billing, and parts order information
  • Possess a strong sense of urgency in managing both Service Level Agreement (SLA) repair and inventory turn
  • Ability to work independently and be a strong team player as needed
  • Ability to work in adverse repair/installation environments and diffuse stressful situations
  • Physically able to lift and carry up to 50+ pounds and sit for extensive periods of time while driving
  • Able to climb a ladder up to 15' high

Fiber Optic Cable Technician/ Installer

Confidential, Derwood, MD

Responsibilities:

  • Installed, tested, repaired, and upgraded cat6 and fiber optic cable infrastructure for Voice, Data and security systems.
  • Performed major and minor preventive maintenance and repairs by troubleshooting cabling system issues
  • Also did installation, upgradation of different hardware and software systems
  • Identified, tracked, and removed abandoned cable
  • Tested newly installed or relocated cable in accordance wif established procedures
  • Installed J-hooks, and cable trays as needed
  • Terminated cat 5/ cat 6 cable to user desk and punch down block on patch panel
  • Secret Security Clearance

PC Technician

Confidential, Norfolk, VA

Responsibilities:

  • Solved computer problems
  • Performed hardware and software diagnostics
  • Coordinated needed repairs wif repair shop if needed
  • Resolved local area network from user workstation to telecommunication closets
  • Participated in the evaluation of system configurations and software installations
  • Used econfiguration software to push configuration settings to the network printers
  • Performed asset management and troubleshot issues for all network printers across the state of Virginia
  • Updated software for network printers and troubleshot network issues
  • Used AD to create or delete accounts, join printers to domain, or process users request for access.
  • Performed virtual and onsite technical, operational, and training support for desktop hardware and software

Network Specialist Tech

Confidential, Chesapeake, VA

Responsibilities:

  • Installed, repaired, and managed computers and peripherals for the state agencies throughout the state of Virginia on the Commonwealth of Virginia Domain (COV).
  • Resolved customer computer and printer problems remotely and onsite
  • Resolved moves, adds, and changes service calls using “Troubleshoot” and “Peregrine” (HP Open Center) ticketing systems
  • Imaged and configured state agency laptops and computers to the COV standards
  • Installed network switches, ran cat5 cables, and terminated them to the end users workstations
  • Installed and configured agency specific software for end users
  • Maintained and updated site inventory of computers, printers and monitors
  • Created and maintained user and computer accounts in Active Directory
  • Upgraded 3725 Cisco routers and switches at each agency location
  • Installed and maintained networked and local printers at end user workstations
  • Installed, configured and tested Microsoft Exchange Server 2003 and Microsoft Office 2003/2007
  • Used remote access tools such as Remotely Anywhere, Remote Desktop and VNC to remote into end users workstation to troubleshoot desktop issues

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