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It Technician Resume

Hampton, VA

SUMMARY

  • Driven and energetic professional looking for a position as a Technician wif a company utilizing teh following qualifications:
  • Experience in diverse technician roles
  • Has over 7+ years of experience in doing troubleshooting, system installation
  • Highly skilled in responding to tickets generated by users in a timely manner
  • Demonstrated ability to diagnose and fix problems of operating systems
  • Ability to work in adverse repair/installation environments and diffuse stressful situations
  • Excellent customer service skills to properly interface wif end - user customers
  • Track record of working wif end users and providing support
  • Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support
  • Is proficient in cabling

TECHNICAL SKILLS

  • Windows XP, 7, 8, 10
  • System Upgrades
  • PC Repair/Troubleshooting
  • System Recovery
  • Printer Troubleshooting
  • Security Camera Installation
  • Network Connectivity
  • Cat 5e/Cat 6 Installation

PROFESSIONAL EXPERIENCE

IT Technician

Confidential, Hampton, VA

Responsibilities:

  • Provide technical support to Confidential customers.
  • Analyse and troubleshoot software and hardware issues.
  • Refurbished desktops, laptops and tablets that are donated from Confidential customers.
  • Perform a clean wipe of hard drives to protect customers personal information.
  • Perform system upgrades and install software that be beneficial to teh customer.
  • Identify and resolve any issues during teh refurbishment process and run required testing.
  • Provide documentation to customers wif each purchase of our refurbished computers.

Electronic Security Technician

Confidential, Hampton, VA

Responsibilities:

  • Provide technical support to clients via telephone and email.
  • Analyze and troubleshoot software and hardware issues.
  • Help clients identify and resolve issues pertaining to network connectivity, security cameras and Cat 5e/Cat 6 data drops.
  • Terminate patch panels and Cat 5e/Cat 6 cable and run required testing.
  • Provide documentation to clients via email wif daily progress reports.

Electronic Security Technician

Confidential, Williamsburg, VA

Responsibilities:

  • Provide technical support to clients
  • Analyse and troubleshoot software and hardware issues.
  • Help clients identify and resolve issues pertaining to network connectivity, security cameras and Cat 5e/Cat 6 data drops.
  • Terminate patch panels and Cat 5e/Cat 6 cable and run required testing.
  • Provide documentation to clients via email wif daily progress reports.

Business Sales Representative and Technician

Confidential, Hampton, VA

Responsibilities:

  • Provide technical support to small business owners
  • Analyse and troubleshoot billing issues.
  • Promote and set up Confidential &T services for teh clients

AV Technician

Confidential, Williamsburg, VA

Responsibilities:

  • Provide technical support to employees via telephone, paging system and email.
  • Analyse and troubleshoot software and hardware issues
  • Help employees identify and resolve issues pertaining to audio systems and HDMI TVs.
  • Respond to queries pertinent to package details and email configurations.
  • Created documentation wif step by step instructions on problem solving techniques
IT Support Intern

Confidential, Williamsburg, VA

Responsibilities:

  • Assisted end users in troubleshooting and resolving IT issues
  • Sent tickets to appropriate departments utilizing ticket tracking system
  • Solved minor workstation-related issues
  • Installed operating system, software, antiviruses and patches
  • Maintained documentation of processes and tickets

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