IT Service Technician Resume

SUMMARY

Enthusiastic professional seeking to benefit an IT department with complex technical knowledge and project management skills.
Vast knowledge with hardware/software applications and skilled at building rapport with diverse individuals while resolving technical issues.
Has good knowledge in Fibre Optics and networking
Proficient with computers, Troubleshooting and installation
Solid technical support skills, with a track record of getting complex solutions remotely done in a team environment or in a self - managed environment.
Can able to lift upto 70 pounds

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

IT Service Technician

Confidential

Responsibilities:

On-call duty rotations
Receive clients request for advertisements and create presentations.
Train other personnel of SOPs and operations of equipment and software programs.
Maintain cables and wires throughout the building including the ceiling for equipment.
Update and maintain the website.
Did on call client site troubleshooting of various hardware and software systems
Create, update, and maintain security policies for the workstations.
Create user accounts on workstations for personnel.
Ensure that all server hardware, operating systems, software and procedures aligned with organizational standards.
Monitor system performance and diagnosed software/hardware problems

Network Administrator/ Computer Technician

Confidential

Responsibilities:

Travelled to different Air force bases
Worked as part of an implementation team.
On-call duty rotations.
Integrate new physical desktop images for deployment to physical workstations.
Assisted in using the U.S. Air force software to hack into locked workstations to complete the upgrades.
Create and update desktop images for deployment to physical workstations on a quarterly basis.
Engage in network troubleshooting activities and resolve network connectivity issues.
Ran reports and follow customer maps to locate endpoint.
Troubleshoot issues that occur during a deployment including changing the group policies, firewalls, software updates, and hardware equipment.
Monitor the system daily and respond quickly to usability concerns.
Assist in integrating new applications and technologies into the current system.
Provide technical support to clients.
Communicated with vendors to resolve network outages and periods of reduced performance.
Diagnosed system hardware and software problems using advanced root-cause analysis.