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It Service Technician Resume

SUMMARY

  • Enthusiastic professional seeking to benefit an IT department with complex technical knowledge and project management skills.
  • Vast knowledge with hardware/software applications and skilled at building rapport with diverse individuals while resolving technical issues.
  • Has good knowledge in Fibre Optics and networking
  • Proficient with computers, Troubleshooting and installation
  • Solid technical support skills, with a track record of getting complex solutions remotely done in a team environment or in a self - managed environment.
  • Can able to lift upto 70 pounds

AREAS OF EXPERTISE

  • AC/DC Electrical system instalment
  • Read blueprints and schematics Technical Support
  • Work well with staff and customers Excels under pressure
  • Strong verbal communication
  • Team leadership
  • Microsoft Office Suite
  • Windows 7, 8, 10
  • HP, Dell, Mac, Chromebook
  • Hardware installation and maintenance
  • Software installation and upgrades
  • IT Fundamentals
  • A+
  • Network+
  • Cisco Networking
  • Security
  • LAN, WAN, VPN, WIFI
  • Project management

PROFESSIONAL EXPERIENCE

IT Service Technician

Confidential

Responsibilities:

  • On-call duty rotations
  • Receive clients request for advertisements and create presentations.
  • Train other personnel of SOPs and operations of equipment and software programs.
  • Maintain cables and wires throughout the building including the ceiling for equipment.
  • Update and maintain the website.
  • Did on call client site troubleshooting of various hardware and software systems
  • Create, update, and maintain security policies for the workstations.
  • Create user accounts on workstations for personnel.
  • Ensure that all server hardware, operating systems, software and procedures aligned with organizational standards.
  • Monitor system performance and diagnosed software/hardware problems

Network Administrator/ Computer Technician

Confidential

Responsibilities:

  • Travelled to different Air force bases
  • Worked as part of an implementation team.
  • On-call duty rotations.
  • Integrate new physical desktop images for deployment to physical workstations.
  • Assisted in using the U.S. Air force software to hack into locked workstations to complete the upgrades.
  • Create and update desktop images for deployment to physical workstations on a quarterly basis.
  • Engage in network troubleshooting activities and resolve network connectivity issues.
  • Ran reports and follow customer maps to locate endpoint.
  • Troubleshoot issues that occur during a deployment including changing the group policies, firewalls, software updates, and hardware equipment.
  • Monitor the system daily and respond quickly to usability concerns.
  • Assist in integrating new applications and technologies into the current system.
  • Provide technical support to clients.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.

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