SUMMARY

• Overall 8+ years of total IT experience with 5+ years as a dedicated professional JIRA/ Confidential Administrator with an excellent knowledge and background working with such programs as JIRA Agile, JIRA Portfolio, JIRA Service Desk, JIRA Confluence, Crucible, Fisheye and a large variety of other programs/plugins.
• Administration and management ofAtlassiantool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
• Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible.
• Agile Program management, JIRA - Agile Scrum/Kanban, Bug Cycle management, SDLC design advice using JIRA.Create Customized Dashboards for Teams.Create Team Specific.
• Developing application by Custom fields, Permissions and Workflows. Created Projects, Workflows, Custom Fields, Notification Scheme, Permission Scheme, Screens schemes and Issue Type Schemes within JIRA.
• Involved inAtlassianPlugin Development using Java.
• CustomizedAtlassianJIRA 6.2.2 andAtlassianConfluence 5.5.6 by developing various plugins, event listeners and scripts in Java, JavaScript, Jelly Script and JSON.
• Ability to write Java and JavaScript for custom JIRA development work.
• Confluenceconfiguration, setup and administration tasks like: managing users &groups, add-ons, plugins, macros and templates.
• InstalledJIRASuite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Manage and Configure Various Confidential Tools likeJIRA, Crucible,Confluence, Crowd, and Fisheye for Agile development in the organization.
• Capable to keep Track of Issues& Requests and ensure proper follow-up to closure.
• Working on Jira Agile Boards and configured swim lanes.Created JQL Filters and shared with teams and used them on gadgets. Experience with Jira 6.x and 7.x environments.
• Extensively worked in Scrum environment with active involvement in daily meetings. Test applications in Agile and Waterfall development process.
• Actively participated in Scrum meetings, reviews and developed test scenarios.
• Complete Application Lifecycle Management for Confidential Software Tools which comprise mainly of Confluence which is for project collaboration and JIRA which is for issue tracking and other code review and repository management tools.
• Experience in a Unix/Linuxenvironment and expertise in several flavors ofLinux including Red Hat, CentOS, and Ubuntu.
• Experience in Performance Monitoring, Security, Trouble shooting, Backup, Maintenance and Support of Linux Systems, building software packages on Red Hat Linux (RPM).
• Experience as a ComputerSystemsAdministrator, software and hardware configuration and in Data Center Virtualization Technologies.
• Experience in writing shell scripts using Bash written Shell scripts to create users on multiple servers. Written Scripts that will generate reports as per the business, extensive knowledge on variousLinux/Unix File systems.

TECHNICAL SKILLS

Administrative Level: JIRA, Confluence, Bonfire, RAID, Product Studio

Confidential products: Service Desk, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT

Languages: C, C++, JAVA.

Build& Environments: Apache Ant, Maven, Gradle, Visual Build, MS Build, Agile, scrum, waterfall

Database& OS: MySQL, Oracle, SQL Server, Windows XP, 7, 8, UNIX, MAC, MS DOS, UNIX, HP-UX, Redhat

Additional Software: Jenkins/Hudson, Build Forge, Artifactory, Nexus, Cucumber, Xunit, Web Driver, Crucible, Fisheye

Networking Tools: TCP/IP, NIS, NFS, DNS, DHCP, Routers/Switches, Cisco WAN, SMTP, LAN, FTP/TFTP.

Scripting Languages: PERL, BASH Shell, Python, VB Script, Batch Script, JavaScript.

Automation Tools: HP QTP, Selenium2.0, Selenium web driver, Test NG.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Jira/ Confidential Admin

Responsibilities:

• Developed an Automated Build & Deployment Process across large Java projects using ANT/Maven.
• Worked with JIRA to enable custom workflows, fields, dashboards and reports.
• Designed and managed the Jira/Confluence queries, dash boards for operational/performance reporting metrics and status reports.
• Customized and Maintained existing custom Plugin code base & Advanced scripts (JavaScript).
• Presented to Software Development Life Cycle (SDLC), Agile-Scrum application advancement procedure.
• Integrated Confluence, BitBucket, Fisheye&Cruciblewith JIRA.
• InstalledJIRASuite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Worked on Setup and configure Fisheye with Crucible to connect to mercurial repositories and index code changes along with the option to perform code reviews and integrated with JIRA.
• Created and worked onJIRAcustomization-Issue types/schemes, Workflow/Field Configuration.
• Permissions and Notification schemes for all projects.
• ManagedJIRAAdd-ons and Worked on SetupJIRAfor Help Desk/Tickets.
• Worked onJIRA&AgileBest Practices.
• Created custom screens, screen schemes, custom fields, issue filters to be used with customer dashboards and specific project queries.
• Trained users onJiraand Confluence for better understanding.
• Authored a customerJIRAstandard practices document.
• Mentored several users in the use/functionality ofJIRA.
• Evaluated existingJIRAinstance and resolved performance issues.
• Evaluated existing architecture and implemented changes based on Confidential best practices.
• IntegratedJIRAand Confluence as trusted applications.
• Implemented Crowd with Single Sign on for the Confidential applications.
• Created Confluence pages detailing customer fiscal year goals/objectives and pertinent information regardingJIRAcustomer configuration.
• Created and implemented recommendations to improve scalability and performance.
• Installed software, patching, upgrading and maintenance of operating system.
• Configured Bamboo for Continuous Integration by setting up automatic polling of repository for new code changes and automating builds based on it.
• Created a test plan template that was accepted by the customer to use across all functional areas and maintained test plan and user guide documents.

Environment: ANT, Maven, Stash 2.x, Crowd 2.x, Confluence 3.0.x, GIT, UNIX, Linux, J2EE

Confidential, San Francisco, CA

Sr. JIRA/AtlassianAdmin

Responsibilities:

• Worked on Setup Git revision control system onAtlassianStash and local development environments.
• Worked onAtlassianmaintenance support for -AtlassianJIRA, Stash, Agile, Tempo Time Tracking, Confluence, Fisheye, Crucible, Bamboo, Service Desk, SVN, and GIT.
• CustomizedAtlassianJIRA 6.2.2 andAtlassianConfluence 5.5.6 by developing various plugins, event listeners and scripts in Java, JavaScript, Jelly Script and JSON.
• Installed, configured, maintained, and enhanced theAtlassiansystemsWorked as JIRA administrator for enterprise.
• Management tools including theAtlassianSuite (Confluence, Jira, Fisheye), test plan management tools and other tools as determined to support the Advanced Engineering team.
• As theAtlassianapplication administrator, responsible for Confluence Spaces and JIRA integration projects, workflows, permissions, users, etc.
• Experienced in Installing, Upgrading Confidential products.IntegratedJIRAand Confluence as trusted applications.
• Implemented Crowd with Single Sign on for the Confidential applications.Created Confluence pages detailing customer fiscal year goals/objectives and pertinent information regardingJIRAcustomer configuration.
• Created and implemented recommendations to improve scalability and performance.
• Installed software, patching, upgrading and maintenance of operating system.
• Worked as teamJIRAadministrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
• Provided training to technical and non-technical teams to use Confidential tools.Managed various development tools, testing tools and monitoring tools.
• Worked onJIRAfor BugTracking.Worked onJIRAfor Test Case Management.
• Worked on IntegratingJIRAwith Confluence.Created several customer accounts and maintained users.
• Involved in Confidential Plugin Development using Java.Evaluated and repaired existing Confidential Suite installation in preparation of upgrade.
• Creating plan for projects with Portfolioplugin. Specialized advocate and the essential implementer for new capacities inJIRA.
• Created dashboards, reports and inquiries for allJIRArelated administrations.Compile and analyze development and operational bug reports.

Environment: JIRA, Confluence, Bamboo, Stash/Bitbucket, MYSQL, Linux, Docker, Chef, Jenkins, SVN, GIT.CSV,Bugzilla, Service Now, Zendesk, Microsoft Office.

Confidential, Deerfield, IL

JIRA/ Confidential Admin

Responsibilities:

• InstalledandConfiguredJiraandConfluenceonUbuntu,IntegratedJiraandConfluencewith PostgreSQL database.
• Created and managed users on Crowd directory.UpgradedJiraandConfluenceto the newer versions.
• Worked on RoboHead in creating and scheduling the jobs.CustomizedJiraprojects with complex workflows.
• Ability to construct custom dashboards using various gadgets inJira.Ability to write custom JQL (JiraQuery Language).
• Worked on various add-ons inJirasuch as script runner, JEMH, X-ray Test management tools, Big Picture, Portfolio, Structure, Enhancerplugin forJira, Canned responses etc.
• Imported issues into project by using CSV import tool.Created and maintained extensive reports.
• Created Technical documentation inConfluenceto support related Confidential Tools implementations.
• Worked on various add-ons inConfluencesuch as Comal Workflows, Gliffy Diagrams, Go Edit, etc.
• Configured and managed source code repositories using Bitbucket.
• Responsible for setting Confidential Tools strategy, maintaining processes, completing backups, selecting plug-ins, and managing licenses.
• Performed Confidential Tools production support and troubleshooting with internal clients and vendors.
• Implemented Risk Management process to minimize unauthorized access and system changes.
• Performed Confidential Tools production support and troubleshooting with internal clients and vendors.
• Involved in enabling security for users, groups administration and daily backup and restore operations.
• Trained and provided ad-hoc support for Confidential Tools project local administrators and users.
• Experienced administrator in maintaining, supporting and deploying solutions for large enterprise environments.
• Advanced knowledge of 24*7 Production Support and working with critical service level agreements.

Environment: Atlassian:Jira,Confluence, Bitbucket, Bamboo, HipChat and Crowd,PostgreSQL, MySQL,Ubuntu, CentOS,Nagios

Confidential, Novi, MI

JIRA System Admin

Responsibilities:

• Managed Confidential toolsJIRAand Confluence administration.
• Contracted to serve as theJIRASystems Administrator for the internationalJIRA/Confluence infrastructure, including all associated programs, plugins and systems.
• Customized bothJIRAand Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizingJIRAand Confluence to take the forefront of the new systems.
• Knowledge of LDAP / Active Directory authentication.
• Involved in NTH AGJirato create the dashboards.
• EnhancedJIRAapplication to customize as required.
• Troubleshoot anyJIRAissues for users.
• Created events, email notification schemes and assigned project roles onJIRA.
• Worked on confluence- Assigned user personal space and aided in using Confluence.
• Provide user training onJira/Confluence and on board new teams.
• Installed and upgradedJirain production to keep up to date.
• Installed and managed plugins forJirain production environment.
• Customized workflows and associated to the projects as per the team's requirement.
• CreatedJIRAprojects, templates, workflows, screens, fields and other administrative activities.
• MonitorJiralogs when performing migrations, troubleshooting users/system issues.
• Work extensively on regular remedy tickets and resolve.
• Setup GIT Environment and configure cdets, email notifications and gitweb.
• Add users into GIT repository using setback command.

Environment: Jenkins, Windows, Subversion, Java/J2EE, Apache Tomcat, Oracle, Shell, Ant, Hudson.

Confidential

Linux Engineer

Responsibilities:

• Responsible in working on slow servers and increasing performance through performance monitoring tools like VMSTAT, IOSTAT, SAR, NMON.
• Created multiple Python, Perl and UNIX shell Scripts for various application level tasks.
• Maintained and monitoringSystemActivities like CPU, Memory, Disk and Swap space usage to avoid any performance issues.
• Developed automated processes that run daily to check disk usage and perform cleanup of filesystemsusing shell scripting and CRONTABs.
• Remotesystemadministration using tools like SSH, Telnet.
• Setup NFS Servers, Diskless clients and Auto clients and automated the filesystemsusing direct and indirect maps. Also, setup entries in /etc/exports and mounted the disks onto the clientsystemsby adding entries to /etc. / FSTAB.
• Configure RAID mirroring onLinuxplatform, executing tasks and Working effectively at the shell command prompt.
• Configuring, administering and troubleshooting of NFS, AUTOFS, NIS (master, slave and client) and DNS in multi-platform networks.
• Security Implementation in servers using different tools, Configured and maintained FortinetCyberoam Firewalls.
• Performed OS installation, upgrade, administration, configuration, maintenance, diagnostic, troubleshooting and tuning forLinuxRed Hat 5 and 6.
• Monitored CPUs, memory, disks and swap space utilization - Created, resized and managed filesystems, volumes and groups using VXVM and LVM.
• Analyzed network traffic using network protocols TCP/IP, UDP, ARP/RARP, DHCP and NFS using open source software.
• Created Unix /Linuxshell, Perl scripts to automatesystemadministration procedures.
• Remotely troubleshoot hardware and software issues, Handled all user account creation, permissions and terminations.
• Activities include user administration; startup and shutdown scripts; crontab, filesystem maintenance, backup scripting and automation using shell scripting for Red HatLinuxsystems.

Environment: System Activities like CPU, Memory, Disk and Swap space, RAID Configuration, Python, Perl, UNIX, Troubleshooting of NFS, AUTOFS, NIS and DNS, IOSTAT, NETSTAT, VMSTAT, Cyberoam Firewalls, Configuration of Print Servers, Crontab, LVM, ARP/RARP, DHCP, NFS, TCP/IP, UDP, Unix/Linux Shell Creation, Perl Scripting.