PROFILE

• A builder of high-performance teams and a natural team leader, mentor, and motivator who thrives in environments requiring a high-level strategist and a big-picture thinker. Award-winning team builder focused on growing revenues and elevating organizational productivity, efficiency, technical infrastructure, and security.
• Highly experienced network administrator with focused expertise in ISPs, Call Centers, Data Centers, Data Networks, LANs, and Heterogeneous networks and systems. Consistently recognized and tasked by executive management to improve organizational effectiveness and efficiency. Exceptional leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.
• Talented, results-driven, and versatile IT leader with a record of success in implementations requiring an in-depth knowledge and solid experience working with complex cross-platform systems, network architecture, installation, implementation, integration, and administration in local and remote environments.

• Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any management team, ready, willing, and able to function in any role necessary to ensure project success and on-time integration and delivery.

CORE COMPETENCIES

• Process Improvement Process Re-engineering Project Management Performance Optimization
• Network Design and Engineering Wireless Networking IT Architecture Emergent Technologies
• Network and Systems Security Server Farm Design and Engineering Data Center Operations
• Infrastructure Management Business Strategy Technology Integration Market Analysis
• Contract Negotiations Vendor Relations Budgeting Cost Control
• Team Building Leadership Human Resource Optimization

TECHNICAL EXPERTISE

• DBMS: Microsoft Access FoxPro Dbase SQL ODBC
• Software Packages: Microsoft Office 97 / 2000 / 2003 / 2007 / 2010 Lotus Notes WordPerfect
• Adobe Acrobat Reader Crystal Reports Symantec Norton PcAnywhere Antivirus Ghost
• Winfax
• Operating Systems: DOS Novell 3.x / 4.x Windows 3x / 9x / NT 3.51 / 4.0 / 2000 / XP /7/ 2003
• Tools: Windows Resource Kit Administrative Tools Active Directory Users and Computers
• DNS DHCP FTP IIS DOS batch files
• Hardware: Speakers Sound cards Video cards Modems Scanners CDRW / CDR drives
• Printers Monitors Keyboards Mice Switches Routers Laptops Desktops Towers
• Servers

PROFESSIONAL EXPERIENCE

Confidential

Field Technician

• Qualified through Kforce and end client background, drug and credits screen.
• Transfer user files from XP to Windows 7 using Windows Easy Transfer

Confidential

Field Technician

• Qualified through Kforce and end client background, drug and credits screen.
• Replaced outdated IBM POS terminals with new Toshiba POS terminals and Kitchen Printers for Country Pride, Burger King, Taco Bell, and Pizza Hut.

Confidential

HP Helpdesk Support Technician

• Qualified through Kforce and end client background, drug and credits screen.
• Prepare HP Laptops with a standard image created by HP for hired contractors.
• Support network printers, desktops, and laptops.
• Install additional software based on the users job function.
• Supported Windows 7 and Microsoft Office 2010.
• Make requests for users account creation in the iPass system.
• Administrate user accounts in Active Directory.

Confidential

• Deployment and Staging TechnicianKFORCE TECHNOLOGY, Weehawken
• Key member of an HP project team charged with installing over 1,400 PC's / laptops in the offices of a major financial firm throughout US. Machines were in a variety of platforms, images and peripherals requiring specialized installation and support. Tasks included:
• Qualified through Kforce and end client background, drug and credits screens
• Site Surveys were performed up to 8 days prior to installation to capture data.
• Systems were primed, imaged and verified in on-site configuration labs.
• Physical installation included cable management and system testing for network connectivity, upgrades, and quality assurance.
• Final steps in process included drive wipes, inventory control and removal.

Confidential

Installed a Server for PetSmart Bannfield Pet Hospital

Confidential

Installed and configured wireless connection on a Mac Mini and 16 IPod Touch handhelds and connected them to a Sync Station.

Confidential

Handling user migration from Legacy Switch to Baronet Switch with high degree of accuracy and performance, record keeping of all migrated users, worked with all levels of management.

Confidential

Enterprise Network Administrator

• Accepted and fielded 30 to 40 incoming calls a day from headquarters, branches, and remote banking locations, tracking all calls with Heat Call Logging from FrontRange Systems built on a Microsoft SQL 2000 database.Installed, maintained, and supported all Windows 2000 Professional workstations and Windows 2000 Advanced and Standard Server Servers.
• Assisted and mentored five level-one Helpdesk analysts in day-to-day support calls that require using network tools and commands such as Ping, Net Use, Telnet, and Nbtstat to troubleshoot connectivity problems. Performed software and operating-system upgrades, utilized LANDesk to deploy software, and used Microsoft patches for servers and workstations.
• Added, removed, and modified user accounts as well as workstations and servers to the overall domain.Installed and maintained Cisco routers, switches, hubs, and CSUs/DSUs.

Confidential

Enterprise Network Administrator

Managed five level-one Helpdesk analysts in supporting and installing software and hardware for 40 branches for The Provident Bank.Installed the new call-logging upgrade and updated the Microsoft Access database to a Microsoft 2000 SQL Server. Additionally, installed and maintained Cisco routers, switches, hubs, and CSUs/DSUs.

Confidential

LAN Administrator

Led team of five analysts in the support of various network and infrastructure aspects for 40 branch offices of The Provident Bank. Installed software upgrades and developed solutions forvarious projects individually and with colleagues.Maintained all aspects of Cisco routers, switches, and hubs.

Level-Two Helpdesk Analyst

Led support team of five level-one analysts in installing various types of software and hardware. Supported Windows NT 4.0 workstation and Windows NT 4.0 Servers for 40 branch offices of The Provident Bank.

Confidential

Level-One Helpdesk Analyst